Where Software Meets Service

An introduction to

Christopher Hague Managing DirectorRobert Greening Account Executive

Contents

An introduction to TempWorks Software • Our mission statement.• Our evolution.• Suite of servicesEnterprise Service Presentation• Enterprise – for temporary and permanent placements.• HR Centre – for mobile onboarding / pre-screening.• Web Centre –client / candidate / VMS portals.Implementation Delivery Model• Standard implementation Schedule• Implementation Resources• Implementation delivery phases• Support Service Levels

• Q/A

Mission Statement

Through constant innovation and the continual strive for operational excellence; we help our customers

work smarter, faster and grow their businesses.

Our mission is to partner our customers and

provide them with truly world class staffing technology and

client services.

Launched 1997Global HQ Minneapolis

First system built for Manpower

130 Staff450 Clients

First to market with:Mobile Services

Client & Candidate portalsTimeclocks

2011 – rolled out Enterprise

UK office openedFebruary 2015

Thremhall Park Bishops Stortford

England

Our Evolution

Customer Success Stories

Front Office Back Office Total Control

•Perm, Temp booking•Timesheet

management•AWR / Holiday tracking

• Onsite services

• Paperless registration• Document

management• Compliance

management

•Client and candidate portals•VMS / MSP

WebCentre HRCentre

EnterpriseFront &

Mid Office

Time & Attendance

Mobile enabled self-service

Online and Mobile candidate registration and pre-screening service

Recruiter controlled registration

User definable workflows per• Employer• Role• Worksite• Department

Document managementCompliance managementCompletely configurable

Mobile back office portals & VMS

• View assignments• Approve hours• Clock in / out• View Pay history• Message agency• Availability tracker• Document management• Job search and apply

Client Portal

“Customisable Workflows and Brand alignment”

Employee Portal

• Approve hours• View all orders• View employee data• View all invoices• Report Menu• Document management• Time & Attendance• Message agency

Demonstration

Implementation Delivery Model

• Standard implementation Schedule• Implementation Resources• Implementation delivery phases• Support Service Levels

Project kick off call.Scope conducted.

Data & Deliverables uploaded.

Data assessed & approved.Data conversion and script

creation begins. Training scheduled.

Auxiliary products configured.

Training delivered.Refreshed data uploaded.

Parallel data testing.

Final Data Refresh.Data Integrity checks &

Q/A.Auxiliary Products

launched.

Go Live.Introduction to Support.

Transition to Account Manager.

Standard Implementation Schedule

Contract ReceivedDeposit Received

Implementation TimelineDate Description Participants

Week 1 Project scope TW Implementer.Week 2 Project scope analysis TW projects team.Week 3 Database set up and initial configuration.

Conf Call: Hierarchy structure, reporting and permissions, security and process review.

Projects Director / TW Implementer / Project manager.

Week 4 Script writing & data conversion.Conf Call: Custom works review and restrictions.

TW Implementer / project manager.

Week 5 Script writing & Data Conversion.Conf Call: Ancillary modules.

TW Implementer.TW web services team.

Week 6 Web modules configuration, Custom report and integration set up, QA testing of data conversion.

TW implementer.

Week 7 Training TW corporate trainer / client super usersWeek 8 Training

Go LiveTW corporate trainer / client super users

Project manager.

Development Director

Projects Director

Implementation team

Corporate Trainers

Web services team

Development team Report Writers

Project Manager

Implementation Team

Support Service LevelsCode Description Priority Response time (Max) Action

4 Server down Critical 1 hour 24 hour resolution

3 Database or application errors Serious 4 Hours 48 hour resolution

2 Errors that affect usability Non-Critical 24 hours Corrected as deemed reasonable by TW.

1 Errors that are annoyances Minor / informational 24 hours Corrected as deemed reasonable by TW.

24/7 UK Support TimesHours Support location

08:00 to 18:00 UK

18:00 to 08:00 US

THANKYOU!

Telephone:UK/EMEA: +44 (0)1279 874663Emailsalesuk@tempworks.co.uk

Website www.tempworks.co.ukTwitter@TempWorksUK

Facebookwww.facebook.com/tempworksuk

CONTACT INFORMATION

FOLLOW US ONLINE

Christopher HagueManaging DirectorChris.hague@tempworks.co.ukM: 0775 363 5922DD: 01279 874666