Post on 14-Apr-2018
Integrated communications platforms allow users to
react and handle calls more efficiently. When a ra-
dio user has to handle telephone calls, this can be
difficult to achieve, especially when multiple lines
need to be monitored. A radio dispatcher is tradi-
tionally required to handle radio traffic, but this can
be complicated by having to answer the phones too.
Cyfas have considered how to improve the tradi-
tional radio dispatcher position, and are keen to sug-
gest a platform for radio dispatch and telephony.
First is to provide common headset working, which
means users can make & receive radio & telephone
calls using the same audio accessories. Second is to
provide a common control interface, where both ra-
dio & telephone call handling is achieved at a single
’Operator Position’.
One additional benefit is a clearer desk space,
achieved by providing each user a single terminal,
rather than multiple desk phones and radios.
Telephony solution for Radio
Dispatcher Systems
SCALEABLE COMMUNICATIONS
CONTROL SYSTEMS
Your Partner of Choice for Centralised Communication
On-Screen Radio & Telephony
Integration to Analogue lines
Integration to Cellular lines
Integration to SIP lines
Recording
CYFAS SOFTPHONE SOFTWARE ALLOWS
TELEPHONY TO BE ADDED TO ANY
C-SOFT RADIO DISPATCHER
In conjunction with an IP PBX and recorder, a
radio dispatch solution becomes an integrated
communications platform, allowing operations
staff access to both radio and telephony re-
sources. A built-in directory allows instant ac-
cess to all your favourite numbers, and can be
shared across the whole control room.
Telephony solution for Radio
Dispatcher Systems
Shown above C-Soft Plus radio dispatcher
position with Telephony
Cyfas offer a complete radio and telephony solution, which provides multiple operator positions access
to radio and telephone lines. The system includes design software that allows screen configurations to
be tailored to specific requirements. Where offices already include SIP telephony, desk lines can be
directly connected to each operator, allowing full integration to existing telephone systems. In other
cases Cyfas use IP PBX technology to provide call routing between PSTN, PBX, and Cellular networks.
In this diagram, radio terminals are shown connected using Telex proprietary RoIP (Radio over IP)
devices. Telephone connections are made using SIP (Session Initiated Protocol) VoIP (Voice over IP).
When interfacing to analogue phone lines, Cyfas use ATAs (Analogue Telephone Adaptors) to convert
standard telephony to SIP VoIP. An IP PBX connects to the ATAs and distributes telephone exten-
sions to all operators in the system. This means all operators can see when an incoming call is made,
and all can answer the call. A GSM/GPRS adaptor provides access to Cellular networks for least cost
routing to field agents or fallback operation. A voice recorder can be added easily to the system, con-
nection is via IP. The unit allows recording of all lines. Recordings can be searched, reviewed, and
archived for future reference.
One to Many Operator Positions
The system uses standard IP communications to operator positions, allowing
many users to be connected over an existing network without traditional
specialist communications hardware. There are no licence limitations to the
number of operator positions within a system.
One to Many Telephone Lines
ATA devices are routed via a 3CX IP PBX to be presented at all operator posi-
tions. Because the PBX is PC-Based, additional lines do not require additional
hardware. SIP registrations can be made via the IP PBX or directly to individ-
ual operator consoles as required. Licensing is calculated by the number of
simultaneous calls. Licences are available for 4 to 1024 simultaneous calls in
convenient step sizes.
One to Many locations
Because the system uses IP connections, Operators and telephones can be
located at any point on a network.
Building Integration
The system is built on 3CX Windows PBX, which means the system can be
expanded to provide telephony to much more than just the radio dispatchers.
Using IP phones, telephony can be provided to many users, allowing your
organisation a modern, cost-effective telephony solution.
Scalable Solution
From Small to Large Control Operations...
…Integrate Telephony and Radio
Audio Interfaces
USB Analogue Interface devices for PBX/PSTN/Radio. 2,4,8 lines per unit
IP (SIP) software interface using mirroring SPAN ports
Back Office Software
Record IP Telephony & Analogue Interface Units
Date, Time, Duration Ext, Caller ID, Dialled Digits
168 Hrs per Gb of disk space
Call Manager Package
Search and Playback, Save to .wav, e-mail .wav, Add notes
Play, Stop, Pause, FF, FRW, Bookmark (For highlighting parts of long calls)
Call Archiver Module for Call Manager
On demand or Scheduled Archive
Archive to Disk, ISO Image, CD, or DVD
IP Based PC Recorder System
by Intelligent Recording
Software PBX for Windows by
3CX
Audio Interfaces
PSTN/PBX Interfaces via standard commercial ATA (Analogue Telephony
Adapter) units.
Cellular Interfaces by GSM Gateway Units
VoIP Connections to SIP extensions, also to Skype
Standard IP phones can also be connected
System Functionality
Call Switching, Routing, & Queuing
Transfer, Blind & Attendant
Call Park & Pickup
Conference Rooms
Voice Mail, also via e-mail
Music on-hold
Ring Groups, Hunt Groups, & Queuing
Auto-Attendant/Digital Receptionist
Advanced Forwarding Rules
Option Call Centre Module provides statistics and supervisor functions
Option Hotel Edition
Option Multi-Tenant edition
System Management
Web-based administrator console
Easy Backup & Restore functions
Call Reporting package
C-Soft Radio Dispatcher
C-Soft Plus for TETRA
Cyfas Softphone
3CX IP PBX
IR Recorder