TeleHealth Business Case Development Workshop...3. Value proposition 4. Measures 5. Stakeholders 6....

TeleHealth BusinessCaseDevelopmentWorkshop

TaraLarkin,OperationsDirector,TeleHealthSeptember2017

Dilbert,copyrightScottAdams

Whatwe’lldotoday

• Useasimplifiedapproachtowritingabusinesscase

• Considerthe7keycomponentsofabusinesscase

• Describethekindofinformationrequiredforeachkeycomponent

• Draftasimplebusinesscasebyanswering7questions

Businesscasekeycomponentsandquestions

1. Envisioning2. Scopeandobjectives3. Valueproposition4. Measures5. Stakeholders6. FundingandROI7. Implementation

Ø What’syouridea?Ø Whatdoesitlooklike?Ø Whyshouldwedoit?Ø Howwillweknowit’ssuccessful?Ø Whoneedstobeinvolved?Ø Where’sthemoney?Ø Howdowemakeitwork?

1:What’syouridea?

Patient

Provider

PopulationHealth

ZeroHarm

PatientSatisfaction

LiVe Well

2.Whatdoesitlooklike?

• Reach(regional,statewide,national,international)• Programobjectives• Servicetype• Targetpopulation• Expectedvolumes• Technology

Access

Immediateaccesstospecialists

Providershortages

Safety

Medverification/reducesADE

Reducespatientfalls

Quality

Improvesmortalityrate

Prevents30-day

readmissions

Stewardship

Meetsregulatoryrequirement

PopulationHealth&costmanagement

PatientExperience

Lesstravelandtimeoff

Selfmanagement

ofcare

3.Whyshouldwedoit?

HOW?Howwillyoucaptureandreportonthedata?

WHO?Whowillcollectthedataormaintainthelog?

HOWLONG?Howlongwillthepilotneedtoruntoevaluatethevaluepropositionorbenefit?

WHAT?Whatwillyoumeasure?Whatmetricsreflectthevaluepropositionorbenefit?

4.Howwillweknowit’ssuccessful?

5.Whoneedstobeinvolved?

Physician/ClinicalChampion

ClinicalPrograms/Services

OperationsOfficer/ProgramOwner

MedicalGroupOperations

DistantSiteCareTeam

OriginatingSitesCareTeams

Whatwillitcost

Clinical&operationalstaffing

Infrastructure

TechnicalSupport

Whowillfundit

YourDepartment

TeleHealthDepartment

Whatisthefinancial

justification

Costsavings

Avoidance

Revenue

Howwillwegetpaid

Insurance

Won’t

6.Where’sthemoney?

7.Howdowemakeitwork?• Definecurrentandfutureworkflow

• Definedistant&originatingsitestaffing

• Purchaseandinstalltechnology

• Conductcomplianceandlegalreviews

• Communicateandmarkettheprogram

• Trainpatientsandcareteams

Congratulations!Younowhaveabusinesscase.

1. Envisioning2. Scopeandobjectives3. Valueproposition4. Measures5. Stakeholders6. FundingandROI7. Implementation

TeleHealth Business Case Development Workshop...3. Value proposition 4. Measures 5. Stakeholders 6....

Documents

Transcript of TeleHealth Business Case Development Workshop...3. Value proposition 4. Measures 5. Stakeholders 6....

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