Nichole Enoch, Director of Account Management

Nichole EnochDirector of Base Management

Base Management

nenoch@telarus.com

Meet Telarus Base Management

Nichole EnochDirector of Base Management

Tyler WalkerAccount Manager

Sean GoinesWeb Marketing Manager

Established and trained team with the resources needed to manage and grow your customer base.

Proof is in the Numbers

How much would need to continue to be sold, to subsidize what you are currently losing on a monthly basis?

Why Telarus Base Management?Gives back valuable time to focus on selling and acquiring new customers.

Retain existing customers by increasing renewal rates and stopping churn.

Grow sales with existing customers by identifying and closing new upsell opportunities

Basis for succession planning

Investing in your base yields ongoing, positive results.

Our Base Management Approach1-1-3

Support Difference

Moves, Adds &

Changes MAC

Escalations &

Resolution

Trained staff with Resources

Comprehensive

Reporting Telarus White Label

Our Support Difference

Services DetailDedicated Account Manager

• Ongoing outreach• Weekly marketing drip

campaigns• Access to internal reports

showing:o When contracts are

coming up for renewal o Which accounts are

under Auto Renewal Contracts

o Which accounts have the largest revenue

Access to Telarus Resources

• Provisioning• Project Management• Engineering• Marketing

Customized Reports

• 1-1-3 Reach Out • Milestone Information• Accounts in Jeopardy• Opportunities• Monthly Revenue Changes• Weekly report outlining

Back Office Activity:o When notes are added

to an accounto When orders are added

to an accounto When a task is assigned

for follow up

Comprehensive service approach

with complete communication

back to you.

Implementation Process

Turn-key process with trained account managers.

Time for Questions

Nichole Enoch

THANK YOU FOR LISTENING!

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