Technology Trends and Their Impact on the Way We Live, Work and Learn

Vicki TambelliniPresident & CEO @enterprisehive@vickitambellini

Technology Changes Everything

Poll Question #1

Yes : Raise your hand if your organization is implementing or has implemented gaming technology in any part of your organization.

No : Raise your hand if your organization has not implemented gaming technology in any part of your organization.

Not Sure : Or, have no idea what I’m talking about.

For those of you that know what I’m talking about, and are considering new game technologies, how soon are you considering implementing new technologies?

Within the next 18 months

Within the next year

Immediately (next 6 months)

We have no plans

Poll Question #2

o Social Learning versus Social Media?

o The Transforming Workplace

o LMS and TMS Trends

o Impact of Game Mechanics on Learning and Collaboration

Agenda

Social Media Social Learning

similar technology

different setting

Informal Informal Collaborative Collaborative Non-Institutional Institutional

Social Media versus Social Learning

Social Media in the workplace does not constitute Social LearningCollaboration in the workplace can improve productivity

Organization-wide collaboration streamlines access to information

Effective collaboration fuels better output, quality and timeliness

Better collaboration leads to lower employee turnover

Social Learning has a direct impact on engaged employees and engaged employees drive results.

“Disengaged workers cost the economy about $328 billion annually*”

Recent Gallup Employee Engagement Index:

“71% of American workers are "not engaged" or "actively disengaged" in their work, meaning they are emotionally disconnected from their workplaces and are less likely to be productive” which impacts sales, customer service, quality, and profit.”

*Engagement Data -http://gmj.gallup.com/content/24880/Gallup-StudyEngaged-Employees-Inspire-Company-Innovation.aspx

Why is Social Learning Important?

Culture of personalized learning

Culture of working anytime, anywhere on any device

Many devices including personal devices on corporate networks

“It’s all about ME.”

Cloud, Social and Mobile are Transforming the Workplace

Boomers are adapting to technology

Generation X is the PC generation

Millennials are the Internet generation

Multiple Generations of Learners

A study on the use of social media by Aberdeen Group found that top 20% of users of Web 2.0 tools in talent management experienced:

34% improvement in time-to-productivity

31% improvement in employee retention/turnover

Social Media deepens employee engagement by:

Building trusted connections among peers

Rewarding knowledge transfer

Sharing of best practices

Social Media Drives Engagement

McKinsey recently correlated the relative value companies believed they

were getting from various social media technologies:

Video SharingWikiBlogsPodcastsSocial NetworkingPeer-to-peer Collaboration

Social Media Technologies Benefits

LMS and TMS Trends

• Responsive design for mobile deployment

• Selection of solution with open framework

• Secure and private social network options

• SaaS and Cloud deployments

• Certifications and Badging

• Gamification of learning

• Embedded data and analytics

Retention and Completion

Industry continues to innovate to provide early intervention, feedbackand technologies to support students in traditional and corporate learning.

Gaming

Non-traditional Gaming

Gamification is the introduction of game psychology into the front end of business applications. It combines cleverly structured applications (game mechanics) with our deep emotional urges (basic human needs) to succeed, compete and collect things in order to win. When employed successfully it has the potential to build brand loyalty, increase sales and deeply engage with target audiences. -Toby Williams

“Gamification” Defined

Maslow’s Hierarchy of Human Needs

Competence

AutonomyRelatedness

Beyond Maslow

Gaming Mechanics Gaming Dynamics Human Need

Points Reward Accomplishment

Levels Status Progress

Leaderboards Competition Recognition

Challenges/Quests Achievement Control over actions

Put it Together

Catalyst for change Positively influence behavior

Gamification

Utilities

Healthcare

Persuade

Predicted that game-based learning is on the two-or-

three-year horizon for adoption in higher

education.

What makes it mind-blowing is the way Sal has used game mechanics to make dizzying subjects accessible and yes, fun and addictive.

- Eric Brunner

Motivate

Put in Bottle

Achievement

Recycle Bottles

Competition Reward

Get Points

What did you observe?

It’s all about the customer experience

Online Customer Communities

5 Ways to Develop CustomerLoyalty Using Gaming

Principles

Gabe ZichermannGamification Thought Leader

Game theory & customer communities

Grind : simple and easy-to-understand action as the core of your product and loyalty effort.

Example: Logging inRating an articleSharing a comment

Step #1

Build Loyalty with Gaming Theory

XP System : experience points to understand the behavior and knowledge of your users.

Example: 1 point each time logged in

Step #2

Social Actions : use at least 5 concepts such as “like”, “comment”, “rate”, “post” or “invite”. Thinking of these as social actions will also help you attract new users.

Assign XP point values to each of those social actions. Consider what the relative values should be.

Is creating a profile worth 10 times the commenting or just five times?

Step #3

Action

Emotion

Expression

Positive Feedback

Return

Step #4

Social Loop with Appointment Mechanics

Consider the actions you just described. How do they fit into a social loop?

Appointment mechanic for a commitment to check in or come back on a regular basis.

Reward System: tangible benefit for good behavior

SAPSStatus

Access

Step #5

Grind Points

XP Social Loop

RewardsSAPS

Loyalty

Game Mechanics for Customer Community

How are you using gaming mechanics?

Third party graphics in presentation compliments of

Technology Trends and Their Impact on the Way We Live, Work and Learn

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