TECHNICAL SERVICES TALKS:FOSTERING FACULTY COLLABORATION THROUGH REORGANIZATION AND COMMUNICATION

LouAnn Blocker and Kyle McCarrellCharleston Conference – Nov. 3, 2011

Who We Are

LouAnn Electronic Resources

and Serials Librarian First job after MIS Paraprofessional with

reference and instruction experience; limited e-resources/serials experience

2nd Charleston Conf. Dog-lover

Kyle Acquisitions and

Cataloging Librarian First job after MLIS Cataloging experience,

but no Acquisitions experience

3rd Charleston Conf. Enjoy playing trombone

and piano

What We Hope to Cover

Background of Augusta State and Reese Library

Reorganization of Tech. Services dept.

Collection development process

Changes we made in and out of dept.

Outcomes of improved communication

Future goals Questions/Discussion

http://www.flickr.com/photos/erikveland/439175834/

http://www.flickr.com/photos/pocketwiley/446226585/

Augusta State University – Benet Hall

Augusta State University

6000+ students Liberal arts with business and education Mostly commuters Large number of non-traditional

students Part of University System of Georgia

Reese Library

10 Librarians (MIS degrees) 20 Support staff + student

workers All librarians assist with

instruction and reference Informal subject liaisons

Collection Budget

Budget

Books, CDs, DVDs, E-books - 21%

Journals (print and electronic) - 28%

Databases - 51%

Old Technical Services Dept.

Library Director

Electronic Resources

(pt. time Lib.)

Assistant Director

(Coll. Dev.)

Director of Technical Services

Acquisitions(1 full, 1 pt. time staff)

Cataloging(1 full, 2 pt. time staff)

Serials(2 full staff)

New Technical Services Dept.

Library Director

Electronic Resources Lib.

Serials(1 full staff)

Reference Lib.(Coll. Dev.)

Acquisitions and Cataloging Lib.

Acquisitions(1 full time

staff)

Cataloging(1 full, 1 pt. time staff)

Collection Development Process Ultimate Patron-Driven Acq. (PDA)

Each department (17 total) selects representative

Dept.’s get ~70% ; library keeps ~30%

They select items using their dept.’s allocation until money is gone

With some faculty input, library spends the rest

Changes in Acquisitions

TitleSource GOBI (communication device)

Hired Acq. person with strong computer skills

Compare prices from multiple sources

Initiated new faculty voucher system

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Changes in Acquisitions (pt. 2)

Communication with reps. and faculty improved Trained reps. how to use the GOBI system Now submit orders through GOBI or email with faculty

names included Once processed, email sent to faculty member Updated allocation amounts emails sent every 3-4 wks. For reps., this counts toward tenure and promotion

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Changes in E-resources

Compare database content to reduce redundancy

Send journal and database lists to reps. Little used journals swapped for different items Collaboration resulted in improved use and

considerable savings Cost sharing between depts.

Created Libguide for trials

How We Escaped…

Impetus New faculty who wanted to be active

Emailed each department to get on faculty meeting

Asked for 10-15 minutes

Designed handout(s) with relevant information

Desire to rotate through all 17 depts. every 2 years

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What happened at meetings?Anything

from…. Silence

Unawareness

Discussion

Demonstration

Direct Results

Know faculty (and they know us)

Follow-up for more personal and group instruction

Increased requests for student instruction

Trust developed as larger weeding begins

Increased number of staff

Indirect Results

Eliminates the middle man (saves time and overhead)

Content more likely to be used Eliminates time searching for

ways to spend money facilitator (providing options for them)

Eliminates some wasteful spending

Empowers the user

Future goals

Continue faculty visits Provide more targeted and specific

faculty instruction; possibly collaborate with Center for Teaching and Learning (CTL)

Allow faculty more active role in weeding

Takeaway…

If you intentionally make yourself visible through action and communication ,

people are more likely to utilize you

If you intentionally make yourself visible through action and communication ,

people are more likely to utilize you

Questions and Discussion

LouAnn Blocker Kyle McCarrelllblocke1@aug.edu kmccarre@aug.edu

Contact Info