Transcript of Tech Ed 2009 Managing Crucial Conversations
- 1. RanganathanS ExecutiveCoach&CorporateMentor
SymIndiaTraining&ConsultancyPvt.Ltd. Email:ranga@symindia.com
Cell:+919845021702 www.symindia.com 1
- 2. Agenda WhatisCrucialConversation(CC)?
StrategiesforManagingCC DemoofCC RoleplaysandAnalysis Role plays
and Analysis SpecificTipsforManagingCC CrucialConversations No Tact
Opposing Views Avoid Choose to Have Crucial Conversations Tactful
High Stakes Strong Emotions www.symindia.com 2
- 3. BuildingBlock Accept Status Challenge Quo BacktoIndia B k t
I di www.symindia.com 3
- 4. StatutoryWarning!! Roleplaysareusuallyexaggerated to con e a
message conveyamessage Both PersonalandProfessionalcontexts areused
Plsdontgetstucktothesituationitself; FocusontheLearning Roleplay
BacktoIndia MaluandSanathliveintheUSwiththeir t hild
twoyoungchildren SanathwantstosettledownintheUS
MaluwantstorelocatetoIndiaforgood SanathandMaluareinaConversation
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- 5. KeyThoughtPattern FEAR CAUTION KeyConcepts Tact
IdentifyCommonGround HaverelentlessfocusonObjectives
Avoidexpressing disagreements Acknowledge keyoppositepoints
Avoiddigs www.symindia.com 5
- 6. Lagaan rength 3 4 Open Growth Zone Zone ationship Str 1 2
Death Nail Stagnation Rela Zone Zone Conversation Outcome
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- 7. KeyProcessStep PREPARATION Algorithm Preparation
IdentifyKeyStakeholders IdentifyTop3ConcernsforEachKeyStakeholder
MakeanInteractionPlan IdentifytheRoles SetSpecificObjectivesandTime
ChoosetheRightMedium/Mode GettheSequenceRight ReviewObjectivesAgain
Review Objectives Again
StructureIdeasforEachStepoftheInteractionPlan
PracticeDeliveryofOpeningandClosing www.symindia.com 7
- 8. Algorithm HostileSituation StickAround
AskPermissionandthenShoot ExpressOwnershiptoCommonObjectives
IgnoreProvokingStatements BalanceDataandEmotion B l D dE i
SeekFeedback KeyConcepts Feelings Feelings Emotions Ego Esteem
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- 9. eMotions Weak Strong P i Passion Calm Positive Excitement +
Comfort Patience Love Pride Frustration g Anger ve Negativ
Indifference Fear - Disappointment Vengeance Guilt (*) Value
Conflicts CostCutting C t C tti www.symindia.com 9
- 10. Summary WhatisCrucialConversation(CC)?
StrategiesforManagingCC DemoofCC RoleplaysandAnalysis Role plays
and Analysis SpecificTipsforManagingCC QuestionsandAnswers We will
take ALL questions at WewilltakeALLquestionsat theEndoftheDay FULL
SESSION ChitsarebeingDistributed At the End PassitontoourVolunteers
HelpustoStructurethe Responses www.symindia.com 10
- 11. RanganathanS ExecutiveCoach&CorporateMentor
SymIndiaTraining&ConsultancyPvt.Ltd. Email:ranga@symindia.com
Cell:+919845021702 www.symindia.com 11
- 12. RanganathanS ExecutiveCoach&CorporateMentor
SymIndiaTraining&ConsultancyPvt.Ltd. Email:ranga@symindia.com
Cell:+919845021702 RanganathanS ExecutiveCoach&CorporateMentor
SymIndiaTraining&ConsultancyPvt.Ltd. Email:ranga@symindia.com
Cell:+919845021702 www.symindia.com 12
- 13. RanganathanS ExecutiveCoach&CorporateMentor
SymIndiaTraining&ConsultancyPvt.Ltd. Email:ranga@symindia.com
Cell:+919845021702
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