Lean Learning Space Design

introductions

Ameet Doshi,Director of Service Experience and Program,Georgia Tech

Emily Puckett Rogers,Space & Design Assessment Librarian,University of Michigan

Gabi Patacsil,Senior Strategist,brightspot strategy

Matthew Swift,Associate Director,brightspot strategy

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diverse learning spaces

space + services

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space + services

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cost of design

how do you know if you are placing the right bets?

agenda1.  intro to prototyping2.  intro challenges3.  activity #1: telling the story4.  activity #2: developing the concept5.  activity #3: share-out6.  our experience

intro to prototyping and piloting

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design thinking + prototyping

because of this how information is

Need Solution Iterate

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design thinking + prototyping

because of this how information is

Need Solution Iterate

this is where prototyping is helpful

a prototype is a model of an idea

a prototype helps you test your assumptions

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workspace prototype + pilot

•  a working prototype•  tested over a longer period of time•  with real users•  and often more formal assessment

what is a pilot?

quick case study

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NCSU Hunt Library

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service point conceptintegrating circulation, reference, and tech support

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scaled mock-up

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going live

let’s practice

1.  Service / Consultation Space2.  Collaboration / Break-out Space3.  Tech-Focused / Specialized Lab Space4.  Active Learning Event / Workshop

Space

your challenges for the day

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“Research Hub” at Southern Baptist Theological Seminary Library (left) and Singapore Airlines (above)

Scenario: Service / Consultation Service expectations are changing. For example, many of your users are regularly exposed to side-by-side interactions such as those found in the retail world at Apple Stores and Microsoft Stores. Many airlines ask their customers to use kiosks to make interactions quicker and more efficient for both the provider and customer.

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Chandler-Gilbert Community College Tesla Store kiosk Warby Parker Reference Desk

Examples: Service / Consultation ExperiencesService experience can be mediated or augmented by technology

Delta Airlines mobile app Microsoft Store Brooklyn Museum of Art ASK

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Duke University Libraries (“The Edge”)

Scenario: Collaboration / Team Break-out SpaceAs research and learning becomes more team-oriented, libraries and learning spaces are now viewed as “go to” locations for group meetings and other collaborative activities.

G. Wayne Clough Undergraduate Learning Commons, Georgia Institute of Technology

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University of Michigan Libraries Hypepopatamus Atlanta UCLA Libraries

Examples: Collaboration / Team Break-out SpaceCollaborative space concerns include noise mitigation, flexibility, cost, and technology

Oxford University Brookes Building Stanford dSchool Microsoft Visual Studio “Team Room”

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Hesston College Medical Center Simulation Lab

Scenario: Technology-focused or Specialized LabLibraries and other educational spaces are integrating more specialized labs to support activities such as visualization, data analysis, technology training, and maker culture, to name a few.

Univ of Michigan UM3D Lab

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Rochester Institute of Tech. Eco-Design Lab NCSU Hunt Library Visualization Lab Kaunas University of Technology Finance Lab

Examples: Technology-focused or Specialized LabThe characteristics of these labs vary greatly: from high-tech to low-tech, messy making

Georgia Tech Invention Studio Warwick University Learning Grid University of Oregon Crafts Center

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MIT TEAL room

Scenario: Active learning event/workshop“Flipped” or active learning is a high priority within educational settings at all levels. Research suggests that interactive, participatory learning experience result in better outcomes.

General Assembly, Atlanta

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University of Oklahoma, Collings 325 Bryant University Bello 102 Stonehill College, DisCo

Examples: Active learning event/workshopChallenges to functional active learning spaces include noise mitigation, technology infrastructure and size / scale

University of Windsor, College of Engineering Case Western Reserve University Oregon State University (“TEDification”)

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activity #1

Tell your story. Who is this space or service for? How will they use it?

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activity #1: storyboard method

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activity #1: steps

1.  Form a team at your table.

2.  Read your team’s scenario: service, technology space, active learning workshop.

3.  Develop a concept to solve for your scenario.

4.  Create a story to communicate your concept with the scenes packet.

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activity #1: storyboard elements

Develop your main character.

Basics (name, age, occupation)

Intellectual (education level, knowledge and awareness)

Emotional (motivations, strengths and weaknesses)

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activity #1: storyboard elements

Create at least 4 key scenes.1.  Setting: Where are we? What’s the context?

2.  Goal: What is the character’s (user) goal or objective?

3.  Conflict: What do they need to achieve the goal?

4.  Resolution: How do they achieve their goal?

Develop your main character.

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activity #1: storytelling tips

Use short, simple statements and ideas.

Heighten the drama.

Use lots of imagery.

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activity #1: storyboard elements

Add characters and other elements to compose your story.

Add backgrounds from the Scenes library to indicate the location

Add a caption: what is happening in the scene?

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Dave is a sophmore at UT Austin and a research novice. He is starting to take more advanced courses with more intensive research requirements.

Scene #1: Meet Dave

I’m anxious about my Sociology research project. I don’t know

where to start….

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Dave goes to the Library website and schedules a research consultation with Karen, a reference librarian

Scene #2: Dave looks for help

Need help with your research?

Schedule an appt.

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Dave meets Karen at a visible and well marked service point. After a few minutes discussing his needs, Karen realizes that Dave needs a more in-depth consultation and recommends they pop into a consult room.

Scene #3: Dave and Karen meet

Research Consults

We’re going to need more time, let’s go to a consult room…

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Dave and Karen spend the next 45 minutes discussing Dave’s research needs, mapping out a research plan on the white-board, and walking through the basics of navigating the Libraries online resources.

Scene #4: In-Depth Consultation

Let me tell you about my Sociology project….

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activity #1: storyboard method

Create your storyboard: 30 minutes

Shareout:10 minutes

1.

2.

discussion

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activity #2

Sketch the space. How does your story translate to a space?

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activity #2: steps

1.  Focus on the main space in your story, e.g., service point, technology space, active learning space

2.  For each scene that takes place in this space, think about the attributes that support the activities in these scenes, e.g., furniture, technology, and services (including people).

3.  Sketch out the ideal space with these attributes.

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activity #2: space mockup tips

Start with the big ideas. Then apply the details.

Think about how activities relate to each other in the space.

Annotate, annotate, annotate.

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activity #1: space mockup

Sketch your space: 15 minutes

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activity #3: team shareout

1.  Identify the teams with the same scenario. Pick one volunteer team to share their story and space concept.

2.  How do your stories and spaces differ? How are they similar?

3.  What can you learn from each other?

our experience with pilots and prototypes

Early and Often

Quickly and Roughly

Prototyping Best PracticesResist the temptation for a “perfect” prototype. The goal should be to quickly test in order to gain quick insights for a more thorough final product.

3 West Quiet Space Pilot Roving Service Model Pilot

Self-service lockers Pilot

Laptop Kiosk Pilot

Define Goals

Prototyping StepsPrototyping steps appear straightforward here but a pitfall can be over-designing the product or service

Define MethodLearn from it

Build itTest it

Ad-hoc Assessment at Georgia TechIn line with the “quick and rough” best practice for prototyping spaces and services, ad-hoc user feedback can be relatively easy to gather

3 West Quiet Space Pilot

Project Management Portfolio Elements:

•  Project charter includes Key Performance Indicators (KPIs)•  Alignment with strategic goals and objectives•  Resource assessment (Do we have the requisite tools, budget, training, staff?)

•  Regular weekly and bi-weekly reporting •  Tollgate / Project Close-out includes Assessment

“Culture of Assessment” at Georgia TechCreating a culture of assessment is highly dependent upon integration of pilot and prototyping projects into existing and organization-wide management systems

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Design Institute Nashville Design Challenge with Margaret Sullivan Studio

Attend meetings or events in your community from similar or inspiring organizations. Learn what else is happening or planned.

Find metaphors that speak to your aspirational design goals.

Get InspiredLook in, around, and outside your community.

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User PerspectiveOffer opportunities for learners, teachers, others to walk you through your space or service from their perspective.

University of Michigan Library User Journeys

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Beaufort County Library System St Helena Branch 

Co-DesignCrowdsource Planning: host workshops or co-design sessions with members of your community to boost your research or data gathering.

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Internal FocusTeach colleagues about your project, educate them about its importance, or prepare them for the change.External FocusCultivate could-be donors or influencers by thoughtfully including them in portions of the process.

University of Washington – Odegaard Undergraduate Library

Build ExcitementBy including others in your process, you can educate colleagues about your project and its aims, build buy-in, or find and cultivate champions who can help move the project forward.

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What is unique to your community? What differentiates your library, school, or organization?

Consider the design’s goal, function, and features.

Cooper Hewitt Museum pen Bayview Linda Burton-Brooks Branch Library

Mission and Vision AlignmentWhat does success look like to your organization?

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Who, What, Where, Why, When, How? Connect the “what” to the “why” and tell your story.

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Qualitative

What are the themes you hear in the stories people tell you about your design or prototype?

What gets people excited, confused, or nervous about your design or prototype?

How can you connect your goals to their goals?

Quantitative

What are the number-based points of information or data you already collect?

How can they help inform your design?

What don’t they tell you?

Who, What, Where, Why, When, How? Connect the “what” to the “why” and tell your story.

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Culture of Assessment (Engagement)Measure what matters to you and your institution and build in time, tools, and methods for evaluation efforts that are taken seriously by those in your library, school, or organization.

Time Space Goal-setting

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Culture of Assessment (Engagement)Measure what matters to you and your institution and build in time, tools, and methods for evaluation efforts that are taken seriously by those in your library, school, or organization.

Accountability and feedback

Systems-approach Meaningful

thanks!....questions?