Post on 28-Mar-2016
description
Surrey Heath
Official Guide2012-14
Great Place • Great Community • Great Future
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Find out more about the beautiful sister city Bietigheim-Bissingenand the famous wine region in the south of Germany.
www.3b-tourismus.deTourist InformationHauptstr.65D- 74321 Bietigheim-BissingenPhone 00 49 71 42 74 287stadt@bietigheim-bissingen.de
3028985
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Tomlinscote School & Sixth Form College Tomlinscote School & Sixth Form College
Tomlinscote School & Sixth Form CollegeTomlinscote Way, Camberley, Surrey, GU168PYemail: office@tomlinscote.surrey.sch.ukTel: 01276 709050 Fax: 01276 709060www.tomlinscote.surrey.sch.uk
‘Outstanding’: OfSTED ‘Outstanding’: OfSTED
Investor in Careers Investor in Careers DesignationDesignation
Languages SpecialismLanguages Specialism
Achievement in Academic Achievement in Academic QualificationsQualifications
Wide range of Vocational Wide range of Vocational CoursesCourses
“Inspired to Learn”“Inspired to Learn”
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A New Kind of Riding Stable
If you are looking for a riding school with that extra bit of magic to it, then Super Duper Farm is the right place for you. Super Duper Farm is a rather special place – a working farm and a riding school located
just outside Chobham, where the focus is on the individual rider, employee and horse.
Our Vision:Super Duper farm boasts excellent facilities and teaching quality, as well as a long-term vision for helping children and adults with learning difficulties. Our horses and ponies
have been specially selected to cater for riders of differing abilities, from complete beginners to the more accomplished rider. Our focus is always on our riders’ safety,
enjoyment and progression. We also specialise in riding lessons for children and adults with learning difficulties and disabilities. Our ultimate aim is to nurture happy and valued employees of the future who can contribute to society and feel rightly proud of themselves.
Our Facilities and Staff:We have over 56 acres of land with the added benefit of access to Chobham Common
for additional hacking opportunities. All our instructors are trained to high standards and come with a wealth of teaching & riding experience. Alongside senior staff, we employ
and train young adults interested in equestrian careers. We actively encourage employees with learning or other disabilities and appreciate our customers’ full support and
understanding of our vision.
Our Horses:The health of our horses is the key to the success of Super Duper Farm. We take
exceptional care when choosing any pony or horse, carefully considering physical and mental condition and ensuring a good temperament. Once part of the team, we do our utmost to ensure they remain in peak condition with regular training and care.
For more information including prices of riding lessons please
call 07764 346 945 or 07894 438 986 or
email us info@supersuperfarm.co.uk Gift vouchers and prepayment discounts are also available.
Our farm, facilities, horses and staff are all super – in fact, super duper!
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Super Duper FarmSuper Duper Farm
Super Duper FarmRiding School -
a rather special placeRiding lessons: Complete Beginner toAdvanced level · Hacking • Pony Days
Competition preparation • Birthday parties
Contact us to find out more:Super Duper Farm · Pennypot Lane · Chobham · GU24 8DL
07764 346 945 or 07894 438 986info@superduperfarm.co.uk · www.superduperfarm.co.uk
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Space for your business & your life
Specialists in Commercial Letting & Residential Property Development
Dolphin Head Group Holdings PlcDolphin House, 103 Frimley Road, Camberley, Surrey, GU15 2PP
Tel (01276) 854400 Fax (01276) 854474Email: property@dolphinhead.com Web: www.dolphinhead.com
3029741
AUTOTEST BagshotFOR MOT, SERVICING & REPAIRS
Drive-in or by appointment
01276 423252http://www.autotestbagshot.co.uk
Unit 1, Swift Lane, Bagshot, Surrey GU19 5NJ
COLLECTION/DELIVERY by arrangement
4
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5www.surreyheath.gov.uk Surrey Heath Official Guide
Surrey Heath
Official Guide2012-14
Great Place • Great Community • Great Future
Published by: Burrows Communications Limited
Publicity House, 106 Stafford Road, Wallington, Surrey SM6 9AYTel: 020 8773 3000 • Fax: 020 8773 8888email: postmaster@burrows.co.uk • Web: www.burrows.co.uk
Our Advertisers:We gratefully acknowledge the support of all the firms whose advertisements appear in thesepages. Without their help we would not be able to produce this Guide. As a reciprocal gesturewe have pleasure in drawing the attention of our readers to their announcements, but wish tomake it clear that Surrey Heath Borough Council can accept no responsibility for theirproducts or services advertised.
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7www.surreyheath.gov.uk Contents
Foreword . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Overview of the Borough . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
A Green Borough . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
A Well-Connected Borough . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Surrey Heath - Open For Business . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Leisure and Culture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Leisure Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24,25
Town Twinning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Camberley Town Centre . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
The Future of the Borough . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Borough Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
A-Z of Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Your Councillors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Parish and County Councils . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Map of Borough . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Inside Back Cover
Contents
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LIKE the rest of the country, Surrey
Heath has been affected by the on-going
financial downturn which has had a
dramatic impact on residents,
businesses and the council itself.
Despite this, the Borough’s economy
remains relatively strong and Surrey
Heath is still an extremely popular
place to live and work. This is hardly
surprising when you take into account
the vibrant urban centres, picturesque
villages, good schools, top rated health
service and abundant public green
space. Add to this the excellent
accessibility to the south coast and
international airports and you almost
have the perfect package. It is why big
international businesses such as
Merrill Lynch Bank of America, Siemens
and Toshiba to name but a few, are
based here.
Adding to this attractive mix are the
services provided by Surrey Heath
Borough Council, which include the
provision and maintenance of some
fantastic green spaces and our award
winning refuse and recycling scheme to
name but two. Looking ahead, the
council is working hard to deliver its
vision for Camberley which will bring
about some very exciting changes to the
retail offer in the town centre in the not
too distant future.
This guide is designed to give you an
overview of what is available in the
Borough and will hopefully show you
why we think Surrey Heath is a Great
Place with a Great Community and a
Great Future.
Karen Whelan
Chief Executive
Surrey Heath Borough Council
Foreword
9www.surreyheath.gov.uk Foreword
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Pine Ridge Golf Centre opened in 1993 and our unique facilities
have made it a popular draw ever since. We offer quality golf with
a superb course and driving range, we have a relaxing public bar
and restaurant, we cater for conferences, weddings and functions,
and we have Pine Ridge Bowl, our Ten-Pin Bowling Alley. All this
under one roof.
Our 18-hole, par 72 Golf Course, measuring 6400 yards from the
Championship Tees, ranks in the country's top-10 public courses
for quality and value. Our 36-Bay Driving Range boasts automated
Power Tees and a self-contained Academy, fully-equipped and
offering custom-fitting from golf’s leading brands. Our Professional
Shop stocks all the latest golf gear which you would expect to find
from a major golf retailer. Our stock is competitively priced and
our friendly staff will help you find the best products to improve
your game.
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Lightwater Leisure Centre is a wonderfully spacious leisure facility
situated in the picturesque Lightwater Country Park.
The Centre is a dry facility, with fantastic facilities offering a wide range of activities for all the family
and an extensive selection of clubs on offer. We have a large very well equipped gym with 140
stations, 5 Power Plates, group exercise studios with extensive classes, large sports hall,
4 refurbished floodlit tennis, football and multi-sport courts, outdoor 3G 5-a-side football pitch
plus grass rugby and football pitches. Lightwater Pre-School and The Classical Ballet Centre Surrey
are also based at our Centre. We offer a number of holiday camps and workshops to entertain the
kids, working in partnership with SCL, AD Tennis and many more.
We can support all your fitness goals, through support from our highly qualified Instructors and
Personal Trainers, coupled with training programmes and classes, we can help you achieve your
goals and continue to progress throughout your workouts. Whether it is general weight loss and
that gentle helping hand that you're seeking, or specific sports performance related workouts, we
are here to give you that confidence, trust and support to make sure you leave us with your head
held high after every session.
Once you have finished enjoying your activities why not relax, socialise and indulge in one of
‘Marty’s’ specials in Marty’s Beanshack coffee lounge or pamper yourself with a Beauty Treatment.
Lightwater Leisure Centre is operated by The Lightwater Playing Field Association Ltd Charitable
Trust, for the benefit of the local community of Lightwater, Surrey Heath and surrounding areas.
For more information please call 01276 472 662 or email reception@lifestylelightwater.co.uk
-
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Overview of the Borough
Surrey Heath Borough History
UNDERNEATH Surrey Heath’s modern
and thriving exterior lies a historic
Borough much removed from the busy
and bustling atmosphere of today.
The heathland itself is thought to result
from over-grazing in Neolithic times, with
evidence of Neolithic activity found in
Bagshot, Lightwater and Frimley and the
discovery of Bronze Age burial mounds
in West End. Excavations in Lightwater
have also revealed a Romano-British
site that continued to be occupied into
the Saxon period.
By the Middle Ages, the general area
was part of Windsor Forest, then a Royal
hunting ground and references to a
Royal park at Bagshot appear from 1486.
In 1635, Charles I issued a proclamation
from Bagshot Park extending the postal
service Royal Mail, formally used for
state documents, to the public.
During the 17th and 18th centuries, the
area known as Bagshot Heath stretched
as far as Blackwater and was a haunt
of notorious highwaymen. The main
road from London to Salisbury and
Exeter, which ran through Bagshot,
made it a prosperous village and by
the 1790s there were more than 11
inns serving the coaching trade. The
sandy heathland soil was later found to
be well-suited to growing rhododendrons
and azaleas and, from the 19th century,
some notable nurseries developed
around West End, Windlesham
and Bagshot.
In 1853 a large military camp assembledon Chobham Common. Known as theGreat Camp, it became something of atourist attraction and the troops wereinspected by Queen Victoria. After theQueen’s death in 1901, the War Officepresented the village with a cannon tocommemorate the occasion. Itsreplacement may be seen at the top ofChobham High Street today.
When the authorities were looking for apermanent home for the new RoyalMilitary College (now RMA Sandhurst)an isolated site near the river Blackwaterwas chosen. As the College grew asmall settlement, later known asYorktown, sprang up at its gates. Withthe establishment of the Staff College in1862 came a new settlement, initiallycalled Cambridge Town. However in1877, to avoid confusion with theUniversity town of Cambridge it changedits name to Camberley.
Overview of the Borough www.surreyheath.gov.uk
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13www.surreyheath.gov.uk Overview of the Borough
As its military character grew,
Camberley became a popular area for
retired army officers. This, together with
the fact that from the late 19th century
the air was recommended for those
suffering from lung complaints, meant
that by the early 20th century it had
become the largest town in the district, a
position further accentuated by the
advent of the M3 motorway in 1973.
Surrey Heath Now
Surrey Heath covers 36.5 miles in North
West Surrey. It is an attractive mix of
urban and rural environments and is one
of the safest districts in the safest county
in England. The urban part of the
Borough comprises Camberley, Frimley,
Deepcut, Mytchett and Frimley Green.
Other centres of population in the more
rural part of the Borough are Windlesham,
Bagshot, Chobham, Bisley, West End
and Lightwater. Surrey Heath shares
boundaries with other Surrey authorities as
well as those in Hampshire and Berkshire.
Much of the rural part of the Borough is
within the green belt and has extensive
areas of heath and woodland including
habitats for endangered bird species.
These sites have been identified as part
of the Thames Basin Heaths Special
Protection Area which means that
Surrey Heath is restricted in
development of housing.
Surrey Heath has a population of 83,400
with 20,900 under the age of 19 and
42,800 aged 40 and over. Surrey Heath
has an ageing population which mirrors
that of the country as a whole. Around
7% of the Borough’s residents are from
a range of ethnic minorities. Of the
inflow of residents into Surrey Heath,
21% are from overseas. The percentage
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14
of economically active disabled people
in the Borough stands at 8.19%.
There are 34,499 homes with an
average occupancy of 2.48. 80% of
homes are ‘owner occupied’, significantly
higher than the national average, with
9% social housing and 10% privately
rented. Property prices, even with the
current economic downturn, are among
the highest in the country outside
of London.
Surrey Heath is an affluent Borough with
relatively low levels of unemployment
when compared with the rest of the
country. Household income is higher
than the national average and the
numbers of those claiming benefits for
more than a year is lower than the
Surrey average.
Surrey Heath is one of the least
deprived areas in the country. However
there are relatively deprived areas with a
higher number of residents in receipt of
state benefits when compared to the
rest of Surrey Heath.
In terms of education, the percentage of
pupils gaining five or more A-C grades
at GCSE level in 2007 was 69%, which
compares favourably with the England
average of 58%.
Surrey Heath has excellent leisure
facilities and an abundance of open
space and parkland. In addition, the
Atrium development in Camberley with
its nine screen cinema and bowling
complex, makes Surrey Heath a great
place to stay healthy and have fun.
Overview of the Borough www.surreyheath.gov.uk
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WE all have a special role to play in
protecting and improving the
environment and in Surrey Heath,
communities everywhere are doing their
utmost to create a pleasant and
sustainable future.
An important part of caring for the
environment is recycling. The Council’s
ground breaking refuse and recycling
scheme, introduced in September 2009,
is now producing recycling rates of
around 60% which places the Borough
in the top quartile nationally. The
Council, through its partner Verdant,
also operates a Green Waste Club,
whereby green waste can be collected
from residents’ doorsteps for a small fee.
There are two Community Recycling
Centres in Surrey Heath operated by
Surrey County Council. For information
on what materials they will take visit
www.surreycc.gov.uk or call:
01276 684 980 for Wilton Road, Camberley
01276 474 470 for Swift Lane, Bagshot
The area’s streets,
parks and open spaces are kept
litter-free and Surrey Heath is proud of
its record, closely following a Code of
Practice on how quickly litter should
be cleared.
For information on household waste
recycling sites, the disposal of chemicals
and drugs, garden refuse and special
collections of bulky items call
01276 707330 or email
environmental.health@surreyheath.gov.uk
A Green Borough
15www.surreyheath.gov.uk A Green Borough
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SURREY Heath has excellent transport
connections to both London and the
South Coast.
Many people commute into the capital to
work, travelling to London via one of the
two M3 motorway junctions in the
Borough. Surrey Heath has 8.5 miles of
motorway, 29 miles of principal roads,
35 miles of non-principal roads and
143 miles of unclassified roads.
The local population is highly mobile
with 55% of households having two or
more cars - twice the national average -
and 72% travelling to work by car.
With only 7% using public transport
to commute, Surrey County Council
and rail operators are working hard
to increase the attractiveness of
these alternatives and help ease
traffic congestion.
Public transport connections are good,
with direct trains from Bagshot,
Camberley and Frimley connecting to
Aldershot, Ascot, Ash, Ash Vale,
Guildford and Wanborough. For travel to
London most journeys require you to
change trains at Ascot or Ash Vale,
although nearby Farnborough, Woking
and Sunningdale all enjoy fast
connections.
Surrey Heath is located between
London’s two major airports. Heathrow,
situated immediately to the north, has
five terminals and serves more than 200
destinations in 90 countries. Gatwick,
with two terminals, is to the south just
inside the West Sussex border.
The borough is also well connected by
an extensive bus service. To find out
information about timetables and maps,
visit www.traveline.org.uk
A Well-Connected Borough
A Well-Connected Borough www.surreyheath.gov.uk
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www.surreyheath.gov.uk A Well-Connected Borough 17
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Surrey Heath - Open For BusinessTHE Council has produced its own
economic development strategy setting
out its approach to working with
business, promoting business and being
Open For Business. The Strategy sets
out the Council’s three main objectives
for Surrey Heath and the wider area.
These are;
• Camberley Town Centre – the
continued regeneration of the
Borough’s main town centre location
• Local Economic Partnerships – to play
an active role in the Enterprise M3
Local Enterprise Partnership
(see below for further details)
• “Open for Business” - the Council’s
role in attracting and developing
business in Surrey Heath, by
proactively working to promote the
Borough to investors and by working
with local companies who wish to grow
their current business
There are a number of Business Parks
throughout Surrey Heath that would
make the ideal location for companies
looking to set themselves up in offices
that take their business needs into
consideration. The area remains vibrant
despite the economic downturn with its
excellent transport links to motorways,
rail and airports being a key factor.
Strong sectors in the Borough include
pharmaceuticals, media and electronics
as well as light industrial. The key
business parks located in and around
Camberley and Frimley are as follows:
• Albany Park / Lyon Way
Industrial Estate
• Yorktown Industrial Estate
• Frimley Business Park
• St George’s Industrial Estate
• Southern Trade Centre
• Tuscam Way Industrial Estate
• Watchmoor Park
Companies working in SurreyHeath Borough
Most industrial and commercial activity
in Surrey Heath is concentrated around
Camberley and Frimley. There are also
small business units at Pankhurst Farm,
West End and Linsford Farm, Mytchett,
as well as High Street units in most of
the villages and towns.
Eli Lilly and Company Limited (UK) is
the UK affiliate of American
pharmaceutical manufacturer Eli Lilly
and Company of Indianapolis. The Lilly
Research Centre is located in
Windlesham and is involved in research
and development in pharmaceuticals,
animal health and agricultural products.
Global wealth management company
Merrill Lynch - Bank of America has
located its Europe Information
Technology Centre to Camberley. The
team in Camberley will support the
Merrill Lynch business in London and all
of Europe.
Siemens has its Siemens Product
Lifecycle Management Software (GB)
Limited headquarters in Frimley.
Siemens PLM Software works
collaboratively with clients to create
open enterprise solutions that enable
them to transform their process of
innovation and maximise value
throughout all phases of the product
lifecycle.
Surrey Heath - Open For Business www.surreyheath.gov.uk
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19www.surreyheath.gov.uk Surrey Heath - Open For Business
The Head Office of BAM Nuttall islocated on Knoll Road in Camberley.
The Civil Engineering Group has
recently been involved in enabling works
for the 2012 Olympics.
Enterprise M3 – LocalEnterprise Partnership
Surrey Heath Borough Council was one
of the founding partners of the Surrey
and Hampshire based Local Enterprise
Partnership (LEP) Enterprise M3, having
recognised some time ago that the way
to drive growth was not to stick to rigid
historical county boundaries which
meant little to business, but to work with
others who shared our ambition to
improve economic prospects across
the area.
The LEP is made up of businesses,
councils and other groups from Surrey
and Hampshire, as well as the two
county councils.
LEPs have replaced agencies such as
SEEDA with a remit directly from the
Government to be business led, to work
in the most local areas - rather than vast
geographical regions - with central
bureaucracy kept to a minimum, and
with local aims and local targets defined
by local need.
Enterprise M3 has identified its priority
areas for action which include; Skills,
Entrepreneurship, Enterprise support,
Infrastructure solutions and simplifying
the planning process.
Surrey Heath Borough Councilworking with Local Businesses
The Council holds Business Breakfast
meetings for local business ratepayers
twice a year. This event provides a
forum whereby delegates can voice their
concerns and share experiences with
other businesses, both large and small.
For more information on this event
please call 01276 707312 or e-mail
business.breakfast@surreyheath.gov.uk
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Leisure and Culture
The Camberley TheatreKnoll Road, Camberley
Offering an excellent programme of high-
quality music, dance, comedy, children’s
shows, movies and pantomime, the
Camberley Theatre is an outstanding
artistic and entertainment centre in the
Borough and is also a popular regional
venue for thousands of visitors from
outside the Surrey Heath area.
Seating up to 400, the main auditorium
is a flexible performance space which
can convert into a number of formats
including cabaret style, flat floor and
traditional tiered seating. In addition, the
studio theatre with a seating capacity of
up to 50 is the perfect space for smaller,
more intimate events and workshops.
The Camberley Theatre is fully equippedwith facilities for visitors with access needsand there are two drop-off / pick-up baysimmediately opposite the main entranceand designated parking spaces fordisabled visitors to the rear of the building.
As well as providing arts and entertainment,the Camberley Theatre is also a successfulconference centre incorporating a fully-equipped conference suite for up to 50delegates. For larger private events theauditorium and studio theatre are alsoavailable for hire.
The Camberley Theatre also managesthe Ian Goodchild Community spacewhich can accommodate up to 120theatre style and 150 for standingevents. This space is available to hirefor private functions, conferences,meetings and training.
For more information please contact theCamberley Theatre on 01276 707600 orvisit www.camberleytheatre.biz.
Arena Leisure CentreGrand Avenue, Camberley
The recently refurbished Arena LeisureCentre, managed by DC Leisure, offersan excellent range of sporting andleisure facilities, including a 25-metreswimming pool, learner pool, indoormulti-sports hall, two squash courts, anextended dance studio, fitness suite,health suite, crèche facilities and caféwhich is open throughout the day andserves a wide selection of healthymeals, snacks and beverages.
For further information please call 01276 417111 or visitwww.arenaleisurecentre.co.uk
Leisure and Culture www.surreyheath.gov.uk
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LightwaterLeisure CentreLightwater Country Park
Situated in 143 acres of protected
woodland, Lightwater Leisure Centre
offers a multitude of fun and exciting
ways to keep fit. The Centre offers a
wide range of activities, with fantastic
facilities for all the family and an
extensive selection of clubs on offer. It
has a large, very well equipped gym,
group exercise studios, large sports
hall, four refurbished floodlit tennis
courts, football and multisport courts,
outdoor 3G 5-a-side football pitch plus
grass rugby and football pitches.
Lightwater Pre-School are also based at
the Centre.
For further information please phone
01276 472662 or visit
www.lightwaterleisurecentre.co.uk
Parks and Open Spaces
Surrey Heath’s Greenspace Team
manages more than 254 hectares (630
acres) of open space. Up to half of this
is open heathland — a threatened
habitat that is now protected by
European habitat designation. The
remainder is made up of a variety of
green space offering numerous
opportunities for sport and recreation
including play areas, sports pitches,
tennis courts and bowling greens.
Frimley Lodge ParkSturt Road, Mytchett
Surrey Heath’s “Jewel in the Crown”,
this Green Flag Award-winning park is
24 hectares of open space offering
formal sports facilities in a rural setting
with woodland, meadows, canal-
sidewalks and even a miniature railway.
The park also offers two play areas, a
pitch and putt course and BBQ areas for
hire. The on-site café has recently
gone through major refurbishment now
offering a variety of healthy food options
and freshly ground coffee.
www.surreyheath.gov.uk Leisure and Culture
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22
Lightwater Country ParkThe Avenue, Lightwater
Consisting mainly of heathland, pine and
birch woodland, this 59-hectare park is
the perfect place to get away from it all.
There are way-marked walks, nature
trails and a trim trail (or fitness trail) and
the view from High Curley is well worth
the walk. Nature enthusiasts will love
the wealth of wildlife supported by the
park and for a more serious study we
offer a variety of educational services.
For further information, please contact
01276 707338.
Museum and Heritage
Surrey Heath Museum
Knoll Road, Camberley
Surrey Heath Museum is a small, lively
and attractively-presented museum with
a busy programme of exhibitions and
events. Its collections include paintings,
photographs, maps and crafts, natural
history specimens, toys and domestic
items. These have been generously
donated by residents over the years to
build up a picture of the area’s character.
For those who wish to find out more about
Surrey Heath itself, The Heathland Story is
a permanent display that traces the
development of the area. Alongside this is
a gallery where a wide variety of
temporary exhibitions are shown on
subjects of local and regional interest.
There is also an extensive education
service, including object-based sessions and
talks for schools about what life used to be
like in Surrey Heath and illustrated lectures
for adult learners, groups and societies. In
addition, a regular programme of activities
for children and families is organised.
The Museum holds an extensive
photographic collection and a local history
resources library that anyone is welcome
to consult, whether they are researching
their house, family or neighbourhood
history — please ring for an appointment.
Display copies of old photographs with
captions are readily accessible for visitors
who wish to walk down memory lane and
are also available for loan to local groups.
There is also a small shop that sells local
history publications and souvenirs.
Surrey Heath Museum is open from
Wednesday to Saturday 11am to 5pm, or
at other times by appointment. Admission
is free.
For more information, call 01276 707284
or email museum@surreyheath.gov.uk.
The website can be found at
www.surreyheath.gov.uk
Leisure and Culture www.surreyheath.gov.uk
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23www.surreyheath.gov.uk Leisure and Culture
Activities and Projects
Surrey Heath also provides a number of
activities and projects that help enhance
the health and wellbeing of the Borough’s
residents including:
Surrey Heath in Bloom
This annual gardening and cultivation
competition open to individuals (children
& adults), organisations and companies
help to improve the look of the Borough
with a splash of floral colour.
Surrey Youth Games
An annual competition between all the
boroughs of Surrey for young people
aged eight to 16 years to celebrate and
promote youth sport and sport
development.
Surrey Heath Sports Awards
An annual awards ceremony that
celebrates the achievements of sports
men and women as well as those who
give their time and effort to making
Surrey Heath a successful sporting
borough. The awards give those
involved the recognition they deserve for
their outstanding commitment to sport in
Surrey Heath.
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24 Surrey Heath Leisure Map www.surreyheath.gov.uk
WOKINGHAM
FLEET FARNBOROUGH
CAMBERLEY
BRACKNELL
Crowthorne
Sandhurst
Blackwater
Hawley
Mytchett
Frimley Green
FrimleyDeepcut
Bisley
Pirbright
Kna
West End
Lightwater
Bagshot
Windlesham
SunningdaleSunninghill
Ascot
W. Heath
Museum, Library & Theatre
Lightwater Country Park
Windlemere Public Golf Course
Lakeside Country Club
Frimley Lodge Park with Pitch & Putt Golf
Pine Ridge PublicGolf Course
3
4
M3
M3
M
A321
A30
A323
A325
A323
A322
A322
A322
N
N
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25www.surreyheath.gov.uk Surrey Heath Leisure Map
WOKING
CHERTSEY
RLEY
Deepcut
Bisley
Pirbright
Knaphill
West End
ghtwaterChobham
t
Windlesham
SunningdaleVirginia WaterSunninghill
Ascot
y Park
Windlemere Public Golf Course
Fairoaks Aerodrome
ChobhamCommon
Country Club
ge Park with Putt Golf
e Publicf Course
2 12
11
10
3
M3
M25M
25
A323
A322
A3046
A319A3
20
A245
A3
A309
A320
A3
N
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26
SURREY Heath is twinned with Sucy-en-
Brie, a French town 10 miles east of
Paris and Bietigheim-Bissingen, a
German town 15 miles from Stuttgart.
The former Frimley and Camberley
Urban District Council - now part of
Surrey Heath Borough Council - initiated
twinning with Sucy-en-Brie in 1969,
which was already itself twinned with
Bietigheim-Bissingen. The official
twinning ceremony linked with a special
meeting of the Council, took place in the
Civic Hall (now The Camberley Theatre).
Among the events that day
was the renaming of Border
Avenue in Camberley to
Avenue Sucy and the
opening of a block of one-
bedroom flats for elderly
people in the Avenue. At the
special meeting of the Council
and official twinning ceremony,
an illuminated engrossment
was signed.
In October 1971 at a ceremony
in Bietigheim the official twinning
document was signed by Ian
Goodchild - then chairman of
Frimley and Camberley UDC - and
Oberburgermeister of Bietigheim,
Herr Karl Mai.
Upon local government re-
organisation in 1974, Frimley and
Camberley UDC and Bagshot Rural
District Council became Surrey Heath
Borough Council. The newly formed
Borough Council decided to continue
the twinning links with the two towns
and their communities.
In April 1976, the European Flag of
Honour was presented to Surrey Heath
Borough Council by the Council of
Europe in recognition of the efforts made
in the field of town twinning to promote
the ideal of European unity.
Excellent links between Surrey Heath
and its twin towns remain in place today,
reinforcing relationships in Europe and
allowing many people, particularly the
young, to make new friends.
Town Twinning www.surreyheath.gov.uk
Town Twinning
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27www.surreyheath.gov.uk Camberley Town Centre
THE opening of The Atrium in November
2008 perfectly complemented the
established Mall Shopping Centre and
vibrant High Street to transform
Camberley into a leisure and retail
destination for visitors from Surrey
Heath and surrounding areas. The town
centre offers a diverse range of
restaurants and leisure facilities,
including a nine-screen cinema, bowling
complex and theatre as well as three
multi-storey car parks – all within easy
walking distance.
In December 2009, Surrey Heath
Borough Council and The Atrium,
Camberley won a top retail property
Gold award from the British Council of
Shopping Centres. The scheme scooped
Local Authority Partnership of the Year –
awarded for the first time in three years
- which highlights public and private
sector working in retail-led development.
2011 saw the formation of Surrey’s first
Business Improvement District (BID) in
the town – CollectivelyCamberley
(www.collectivelycamberley.co.uk).
Businesses voted overwhelmingly “yes”
to set up the BID, and over a five year
period in excess of £1.5 million will be
invested in initiatives such as regular
events and markets, floral displays,
support for local businesses and
marketing the town.
The council is now working towards the
next phase of its plans for the
regeneration of Camberley, of which
details can be found on the next page.
Camberley Town Centre
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28
DESPITE the on-going economic
uncertainty, the future for Surrey Heath
and its residents remains very promising.
Camberley, the Borough’s primary town,
has seen vast improvements over recent
years with the redevelopment of Park
Street, the opening of the Atrium and
more recently the addition of new hotels
and apartments. As previously
mentioned in 2011 the town centre
traders voted ‘yes’ to becoming a
Business Improvement District (BID).
This, however, is only the beginning of
what could be the most exciting period
in Camberley’s history with major plans
afoot to radically improve key areas of
the town ranging from the redevelopment
of the London Road (A30) Frontage to
improvements to the Arena Leisure centre.
Another part of the Borough which is
likely to see significant change is
Deepcut which over the next 15 years
is expected to evolve into a sustainable,
high quality rural heathland village.
This has been brought about by the
announcement in 2007 that the historic
Princess Royal Barracks would close
after 2013 releasing a site that could be
suitable for residential development and
make a significant contribution to the
Government’s housing strategy. To find
out more please go to
www.surreyheath.gov.uk/planning/
deepcutdevproject
The Council’s customer-centered way of
working is also continuing to develop.
The idea of a one-stop approach has
increased with the Police and Surrey
County Council’s Adult Social Care team
joining us in Surrey Heath House. The
website continues to develop as an
integral method of not only
communicating with the community but
increasingly as a way for residents to do
business with us. The council is also
developing its use of new media as
more and more of you interact with us
via popular social networking sites such
as Facebook and Twitter. To find out
more please go to
www.surreyheath.gov.uk
The Future of the Borough
The Future of the Borough www.surreyheath.gov.uk
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30
Customer Contact Centre
SURREY Heath Borough Council’s
Customer Contact Centre is the first
point of contact for the majority of
customer enquiries relating to services
that the Council delivers. A professional
team of Customer Service Advisors will
deal with your enquiry in a courteous,
professional and timely manner.
Confidentiality at all times is totally
assured.
The centre is open on Monday to
Thursday from 8.30am to 5.30pm and
8.30am to 5pm on Friday. For
emergencies outside of office hours calls
are redirected to an external call centre.
The Council constantly strives to
improve its service delivery and closely
monitors performance. The centre aims
to assist all visitors within 10 minutes of
their arrival and to answer 70% of
telephone calls within 20 seconds. The
team prides itself on working hard to
resolve 80% of enquiries at the first
point of contact. A customer
appointment system has been
introduced and provides an improved
service to Housing and Council Tax
benefit customers.
The Customer Contact Centre is based
in Surrey Heath House, the home of the
Council in Knoll Road, Camberley.
Customer facilities include disabled
access toilets, baby changing room,
payment kiosk, telephone translation
system and public access to computers
for viewing useful information.
Residents can also pay council bills
here, through an automated payment
kiosk with help from a customer service
advisor if required.
The Council’s Customer Contact Centre
telephone number is 01276 707100. For
more detailed information on the
facilities available, visit
www.surreyheath.gov.uk/council/Customer
ContactCentre
Borough Services www.surreyheath.gov.uk
Borough Services
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31www.surreyheath.gov.uk Borough Services
Services for older and vulnerable people
People in Surrey Heath can
enjoy a range of community
services developed and run by
Surrey Heath Borough Council
in partnership with Surrey
County Council.
Centres for retired people,
which provide an opportunity
to meet others, enjoy lunch
and refreshments and participate in a
range of activities including relaxation,
dancing, painting, history and crafts, are
provided by the council and other
voluntary organisations.
The ability to call for help at the touch of a
button can provide many people who feel
vulnerable with reassurance. The Surrey
Heath Help-Line Scheme does just that,
meaning more people can remain on their
own, in a safer environment. In addition
to the traditional pendant alarm, we also
offer a range of Telecare services including
exit sensors, bed occupancy sensors and
medication prompts. We also offer a free
12 week trial of the service if the client has
had a recent admission to hospital.
Referral is quick, simple and efficient and
does not require endorsement by doctors
or Social Services.
Since 1988, the Council has provided a
community transport service for
residents living within the Borough who
cannot use public transport because of
mobility problems. The service operates
specially adapted minibuses to provide a
door-to-door service to these residents.
People of all ages, who find it difficult or
impossible to
prepare at least one
hot meal a day, can
benefit from the
home-delivered
‘meals on wheels’
service
which consists of up to
three courses delivered
lunchtime daily, 365
days a year. Referral
to the service is quick,
simple and efficient and
again does not require
the endorsement of doctors or Social
Services.
People aged over 60 years old or who
have a disability can receive advice from
the Council’s Home Improvement
Agency on a range of matters including
identification of repairs or adaptations
to the home, help with applying for
loans and grants, home visits and
benefits advice.
The Home Improvement Agency can
also arrange for adaptations such as
showers, stairlifts, extensions, ramps
and railings; subject to certain conditions
being met.
For access to any of these services,
information on how to register for
community transport or any other
questions about the community services
provided by Surrey Heath Borough
Council, visit
www.surreyheath.gov.uk/community/
CommunityServices/, call 01276 707660
or email
community.services@surreyheath.gov.uk
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Online accessibility
Surrey Heath prides itself on its online service which is regularly rated asone of the best local governmentwebsites in the country, due to itsinformative, user-friendly, functional andaccessible design.
Over recent years, a lot of work hasbeen put into upgrading the onlinecouncil facilities so that residents canavoid a trip to the council offices andperform many functions through thewebsite from the comfort of their ownhome. Time has also been spent makingthe website as accessible as possible sothat all users can perform and completeonline tasks as easily as possible.
Among the things that visitors to thewebsite, at www.surreyheath.gov.uk, cando are make payments for council tax,business rates, parking fines and SurreyHeath invoices. People can also reportabandoned vehicles, anti-socialbehaviour, graffiti, missed bin collectionsand benefit fraud at the click of a mouse.
Jobs that previously required phone callsand form-filling at Surrey Heath House
can now be dealt with online at home —including submitting planning applicationsand a range of online forms. Makinghousing bids, applying for jobs and otheractions can also be done on the site.
The website is also full of information on
all council services and other issues
affecting the Borough. There are
extensive Frequently Asked Questions
(FAQs) sections, as well as all the latest
news from the council on its projects
and decisions.
Among this information is the My
Protected Trees and My Surrey Heath
applications, where residents can enter
their postcodes and find out the status of
nearby trees or a range of other useful
information about the area where they
live, including information about schools
and other facilities as well as about their
local councillors. This system is being
expanded all the time.
For more information on web content,
visit www.surreyheath.gov.uk or email
webmanager@surreyheath.gov.uk
Borough Services www.surreyheath.gov.uk
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33www.surreyheath.gov.uk Borough Services
Housing Services
There is no council housing in Surrey
Heath but the Council has a duty to
assess the housing needs of the
community and of individual residents,
and provide housing services to help
meet the needs identified.
To do this we work with a number of
partner agencies to provide housing,
support and advice to help residents
secure and maintain settled, safe and
affordable homes in the Borough.
All the social housing in the Borough is
owned by housing associations and we
work with them to allocate existing
homes and provide new affordable
homes for residents with a housing
need. These homes include affordable
rented properties and low cost
homeownership schemes (such as
shared ownership).
The Housing Services Team offer an
advice service on a range of issues
including looking for a new home,
dealing with tenant and landlord law,
relationship breakdown, supported and
adapted housing and debt issues. The
Team also includes Environmental
Health Officers who work to improve the
standard of housing in the Borough and
ensure good standards in the private
rented sector.
With Accent Peerless we run a joint
housing register – this is the way that
residents can be considered for a
housing association home. As there are
always more people looking for homes
than homes available, we prioritise
people based on their current housing
situation, looking at other needs such as
their health and how this is affected by
their accommodation. Once on the
housing register residents can bid for
properties through Surrey Heath Home
Choice.
When a resident is threatened with
homelessness we will consider all the
options available to help them remain in
their current home or move in a planned
way. We have a scheme to help people
move into a settled home in the private
rented sector and we can refer to other help,
such as debt advice and mortgage rescue.
If you are worried about a housing issue
our advice is to talk to us now – the
earlier we can consider your situation
the more options there are likely to be to
resolve it. If we cannot help directly we
work with lots of other agencies who
provide help and support to keep
residents in their homes or help them
move to more suitable accommodation.
All advice is free and confidential and
the officers can be reached on
01276 707127 or at
housing@surreyheath.gov.uk
To find out more about these services
and for information on a wide range of
housing issues visit
www.surreyheath.gov.uk/housing
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34
Planning Service
Surrey Heath’s planning service aims to
carry forward the corporate aims of the
council as a whole seeking a safe, green
and clean environment. Its objective is
to protect the countryside and green
spaces and enhance the quality of
building and landscape design.
The planning service at Surrey Heath is
split into two main functions — planning
policy and conservation, which produces
the long-term policies for planning that
accord with government guidance and
development control, which determines
more than 1,100 planning applications
per year.
If you want to make a planning
application, view another application, or
research whether your trees are
protected you can do this online through
the Surrey Heath website or speak to our
contact centre. To speak to someone
about planning matters including
planning applications, telephone 01276
707222. If one of our contact centre
advisors can’t help you they will pass
your call through to a planning officer.
Alternatively you can email
development.control@surreyheath.gov.uk
Surrey Heath Building ControlConsultancy (SHBCC)
SHBCC provides the Building Control
services for Surrey Heath Borough
Council and is part of the largest
Building Control Service in England and
Wales; with approximately 3,000
Surveyors and a 70% market share
across all building sectors, domestic and
commercial. SHBCC are a non-profit
making company and provide advice
and assistance to architects, agents,
developers, builders, members of the
general public and other professionals
on matters relating to Building Control.
Members of the public have the right to
speak at the meetings under some
circumstances — to learn more contact
the Democratic Services Team for
guidance on 01276 707100
The Surrey Heath Borough Council
website contains comprehensive
information about the planning service
and allows many actions to be
performed online including viewing
policy documents, viewing planning
committee agendas, downloading forms,
submitting a planning application and
checking a property’s planning history.
In February 2012 the Council adopted
its Core Strategy and Development
Management Policies, which replaced
the Local Plan 2000. The Core Strategy
policies will form the basis against which
all planning applications will
be assessed.
Borough Services www.surreyheath.gov.uk
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35www.surreyheath.gov.uk A-Z of Services
Abandoned Vehiclesabandoned.vehicles@surreyheath.gov.uk
Phone: 01276 707472
Air Qualityenvironmental.health@surreyheath.gov.uk
Phone: 01276 707330
Alcohol LicencesSee Licensing Section on page 39
AllotmentsAdministered by Parish Councils
leisure.services@surreyheath.gov.uk
Phone: 01276 707338
Animal Welfareenvironmental.health@surreyheath.gov.uk
Phone: 01276 707330
Arts and Cultural EventsSee Camberley Theatre Section
opposite.
Benefitsbenefits@surreyheath.gov.uk
Housing and Council Tax benefits
Phone: 01276 707121
Benefit fraud hotline: 01276 707372
Bottle Banksenvironmental.health@surreyheath.gov.uk
Phone: 01276 707330
For a list of recycling facilities, visit
www.surreyheath.gov.uk/environment/
Recycling/recyclingsearch.htm
Building Controlenquiries@labcwarranty.co.uk
Phone: 0845 0540505
www.shbcc.org.uk
Business Ratesrevenues@surreyheath.gov.uk
Phone: 01276 707136
Bus Sheltersenvironmental.health@surreyheath.gov.uk
Reporting damage
Phone: 01276 707330
Advertising (via Adshel)
Phone: 01730 31115
Camberley TheatreThe Borough’s focus for arts and
entertainment
camberley.theatre@surreyheath.gov.uk
Phone: 01276 707600
or visit www.camberleytheatre.biz
Car Parksparking.services@surreyheath.gov.uk
Phone: 01276 707152
CCTV and Securityenquiries@surreyheath.gov.uk
Phone: 01276 707100
Centre for Retired Peoplecommunity.services@surreyheath.gov.uk
Surrey Heath Borough Council runs a
centre giving retired people the chance
to meet others, enjoy lunch and
participate in activities
• Windle Valley Centre, Park Street,
Bagshot
Phone: 01276 479185
Charity CollectionsSee Licensing Section on page 39
Chief Executive,
Surrey Heath Borough Council• Chief Executive
Karen Whelan
A-Z of Services
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36
Civic Amenity Sitesrecycling@surreycc.gov.uk
Phone: 03456 009 009
Surrey County Council maintains two
Waste Sites in the Borough
• Wilton Road, Camberley
• Swift Lane, Bagshot
Community Alarm Help-linecommunity.services@surreyheath.gov.uk
Phone: 01276 707659
Community Centresleisure.services@surreyheath.gov.uk
Phone: 01276 707338
• Bagshot
Connaught Pavillion,
3 Whitmoor Road Bagshot
Phone: 01276 452795
(maximum 20 people)
• Chobham Community Centre
McMahon Close,
Windsor Road, Chobham
Phone: 01276 857019
chobham.community.centre@gmail.com
• Deepcut
Dettingen Village Centre,
Cyprus Road, Deepcut
Phone: 01252 837251
deepcutvillagecentre@tiscali.co.uk
• Frimley Community Centre
Balmoral Drive, Paddock Hill, Frimley
Phone: 01276 681940
anthony.moore@btinternet.com
• Heatherside Community Centre
Martindale Avenue, Camberley
Phone: 01276 63208
info@heathersidecommunitycentre.org.uk
• Lightwater
Briars Community Centre,
Briar Avenue, Lightwater
Phone: 01276 477375
andrew.sandilands@interglobalpmi.com
• Mytchett Centre
140 Mytchett Road, Mytchett
Phone: 01252 373073
mytchettcentre@btconnect.com
• West End
The Sports Pavilion,
Benner Lane, West End
Phone: 01276 855361
westendparish@btconnect.com
Community SafetySee Safer Surrey Heath Partnership
Section on page 42
Community Servicescommunity.services@surreyheath.gov.uk
Community Transport 01276 707660
Meals Service 01276 707660
Community TransportSee Community services above
Conservation Areasplanning.policy@surreyheath.gov.uk
Phone: 01276 707213
Contaminated Landenvironmental.health@surreyheath.gov.uk
Phone: 01276 707330
Surrey Heath Borough Council has a
duty to regularly inspect sites in the
Borough that may be contaminated
Council, Councillors and
Committee Services
(Borough Council)committee.services@surreyheath.gov.uk
Phone: 01276 707336
A-Z of Services www.surreyheath.gov.uk
A-Z of Services
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37www.surreyheath.gov.uk A-Z of Services
Council, Councillors and
Committee Services (County Council)contact.centre@surreycc.gov.ukPhone: 03456 009 009
Council Taxrevenues@surreyheath.gov.uk Phone: 01276 707176Please have your Council Tax bill in frontof you when you call
Council Tax BenefitSee Benefits Section on page 35
Countryside Service (Borough Council)leisure.services@surreyheath.gov.uk
Phone: 01276 707338
Customer Contact Centreenquiries@surreyheath.gov.ukPhone: 01276 707100• Opening Times: Monday to Thursday 8.30am to 5.30pm;Friday 8.30am to 5pm
Dangerous Buildings andStructuresbuilding.control@surreyheath.gov.ukPhone: 01276 707223
Dog ControlContact the Dog WardenPhone: 01276 707360
Drainage (Land)land.drainage@surreyheath.gov.ukPhone: 01276 707100
Drop-in CentreThe Windle Valley Centre (see Centrefor Retired People on page 35) offers adrop-in service to visitors withrefreshments.
EducationSee page 41
Elections and Electoral
Registrationvote@surreyheath.gov.uk
Phone: 01276 707165
Energy Efficiencyenvironmental.health@surreyheath.gov.uk
Phone: 01276 707330
Events in Surrey Heathenquiries@surreyheath.gov.uk
Phone: 01276 707100
or visit www.surreyheath.gov.uk/events
Fire and Rescue Servicecontact.centre@surreycc.gov.uk
Phone: 03456 009 009
In an emergency dial 999
Non-emergency dial 101
FloodingPhone: 01276 707465
• Environment Agency
Phone: 0870 850 6506
• Emergency hotline
Phone: 0800 807060
• Floodline
Phone: 08459 881 188
Fly-tippingenvironmental.health@surreyheath.gov.uk
Phone: 01276 707330
Food Complaints/Safetyenvironmental.health@surreyheath.gov.uk
Phone: 01276 707330
Garden RubbishSee Garden Waste Club Section on
page 38
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38
Garden Waste Clubgwc.shbc@biffa.co.uk
Phone: 0800 3890724
The Council’s garden rubbish collection
scheme costs less than £1 a week to
join and is operated through its partner
Biffa. To find out more, visit
www.greenwasteclub.co.uk
Grants• Community Fund Grant Scheme
Phone: 01276 707402
kevin.cantlon@surreyheath.gov.uk
• Surrey Heath Arts Council Grants
Phone: 01276 23213
Grass Cutting and GroundsMaintenanceleisure.services@surreyheath.gov.uk
Phone: 01276 707338
Gypsies and Travellersenvironmental.health@surreyheath.gov.uk
Contact Gipsy Liaison
Phone: 01276 707100
Halls for Hireleisure.services@surreyheath.gov.uk
Phone: 01276 707338
There are a number of halls available for
hire within the Borough of Surrey Heath
Health and Safetyenvironmental.health@surreyheath.gov.uk
Surrey Heath Borough Council will
investigate complaints about Health and
Safety on premises in Surrey Heath
Phone: 01276 707330
Housing Benefit and CouncilTax BenefitSee Benefits Section on page 35
Housing Mattershousing@surreyheath.gov.ukPhone: 01276 707127Including Housing Associations, housingoptions and allocations, shelteredhousing and modernisation of properties
InternetSee Website Section on page 41
Jobsrecruitment@surreyheath.gov.ukPhone: 01276 707414Job vacancies at Surrey Heath BoroughCouncil are listed on the Surreyjobs.infowebsite.
Land Chargeslandcharges@surreyheath.gov.ukPhone: 01276 707305
Leisure and RecreationCentresleisure.services@surreyheath.gov.ukPhone: 01276 707338There are two Leisure Centres in SurreyHeath. Each centre offers a number offacilities and activities to suit all.• Arena Leisure Centre
Grand Avenue, CamberleyOpening times: Mon to Fri 6am to 11pm; Sat 6.30am to 8pm and Sun 6.30am to 10.30pm.
Phone: 01276 417111 or emailenquiries@arenaleisurecentre.co.ukwww.arenaleisurecentre.co.uk• Lightwater Leisure Centre
Lightwater Country Park, The Avenue, LightwaterOpening hours: Mon to Fri 6.30am to 11pm;
Weekends 7am to 11pmPhone: 01276 472662 or emailreception@lifestylelightwater.co.ukwww.lightwaterleisurecentre.co.uk
A-Z of Services www.surreyheath.gov.uk
A-Z of Services
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39www.surreyheath.gov.uk A-Z of Services
Libraries• Camberley Library
Knoll Road, Camberley GU15 3SY
• Frimley Green Library
Beech Road,
Frimley Green GU16 6LQ
• Lightwater Library
83A Guildford Road,
Lightwater GU18 5SB
• Bagshot Library
High Street,
Bagshot GU19 5AH
Licensinglicensing@surreyheath.gov.uk
Phone: 01276 707322
Surrey Heath Borough Council deals
with licensing for businesses (including
alcohol sale), taxi licensing, charity
collections, public entertainment and
animal breeding licences.
Listed Buildings and Treesplanning.policy@surreyheath.gov.uk
Phone: 01276 707213
Litterenvironmental.health@surreyheath.gov.uk
Phone: 01276 707330
Mayoral Matterssarah.ruddock@surreyheath.gov.uk
Phone: 01276 707331
Meals on WheelsSee Community Services section on
page 36
Museumsmuseum@surreyheath.gov.uk
• Surrey Heath Museum
Knoll Road,
Camberley GU15 3HD
Phone: 01276 707284
• Surrey Heath Archaeological & Heritage TrustArchaeology Centre, 4-10 London Road, Bagshot GU19 5BN
• Basingstoke Canal Visitor Centre Mytchett Place Road, Mytchett GU16 6DD
Phone: 01252 370073 or emailinfo@basingstoke-canal.co.uk
Music and Performing ArtsSee Camberley Theatre Section onpage 35
Noiseenvironmental.health@surreyheath.gov.ukPhone: 01276 707330
Older People’s ServicesSee Centre for Retired People andCommunity Services Sections on pages35 & 36
ParkingSee Car Parks section on page 35
Parksleisure.services@surreyheath.gov.ukPhone: 01276 707338There are many parks and open greenspaces in the Borough offering a rangeof facilities. For more information, visitwww.surreyheath.gov.uk/leisure/ParksandRecreationAreas
Pest Controlenvironmental.health@surreyheath.gov.ukPhone: 01276 707125
Planning Mattersdevelopment.control@surreyheath.gov.ukPhone: 01276 707222
For applications, breaches and planning
policy
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40
PoliceSurrey Heath House
Knoll Road
Camberley
Phone: 0845 1252222
In an emergency dial 999
non emergency 101
Public Toiletsenvironmental.health@surreyheath.gov.uk
Phone: 01276 707330
Recreation GroundsSee Parks Section on page 39
Recyclingenquiries@surreyheath.gov.uk
Phone: 01276 707100
RoadsSurrey County Council is responsible for
the maintenance of public roads in the
Borough except the M3, which is
managed by the Highways Agency.
Phone: 03456 009 009
Rubbishenvironmental.health@surreyheath.gov.uk
Phone: 01276 707330
Surrey Heath Borough Council, via its
appointed contractor Verdant Group plc,
collects household refuse from more
than 33,000 properties each week.
Safer Surrey HeathPartnershipkevin.cantlon@surreyheath.gov.uk
www.surreyheath.gov.uk/safersurreyheath
SchoolsSee Education section on page 41
Street Cleaningenvironmental.health@surreyheath.gov.uk
Phone: 01276 707330
Surrey County Artssurreycountyarts@surreycc.gov.uk
Phone:01483 519303 N.West Area
Phone:01483 517141 S.West Area
Music and dance tuition
Surrey County Councilcontact.centre@surreycc.gov.uk
Phone: 03456 009 009
For any enquiry about the County
Council and its services
Surrey Heath Arts CouncilSee Grants Section on page 38
Swimming PoolsSee Leisure Centres Section on page 38
TipsSee Civic Amenity Sites Section on
page 36
Town Partnershipstown.partnerships@surreyheath.gov.uk
Town Partnerships Office
Phone: 01276 707597
Surrey Heath is twinned with Sucy-en-
Brie, France and Bietigheim-Bissingen,
Germany
Trading Standardstrading.standards@surreycc.gov.uk
Phone: 01372 371700
TreesPreservation Orders
Development.control@surreyheath.gov.uk
Phone: 01276 707240
A-Z of Services www.surreyheath.gov.uk
A-Z of Services
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41www.surreyheath.gov.uk A-Z of Services
Waste DisposalSee Civic Amenity Sites section on
page 36
Websitewww.surreyheath.gov.uk
Education – SchoolsInfant Schools
• Bagshot Infant School
Phone: 01276 473385
• Prior Heath Infant School
Camberley
Phone: 01276 25546
• Pine Ridge Infant and
Nursery School
Camberley
Phone: 01276 23207
• Heather Ridge Infant School
Camberley
Phone: 01276 24918
• Crawley Ridge Infant School
Camberley
Phone: 01276 27546
• Lorraine School & Nursery
Camberley
Phone: 01276 65649
• Cross Farm Infant School
Frimley Green
Phone: 01252 835847
• Sandringham School
Frimley Green
Phone: 01252 837538
• Lightwater Village School
Phone: 01276 473346
• Valley End Church
of England Infant School
Phone: 01276 858299
• Windlesham Village Infant School
Phone: 01276 472212
Primary Schools
• Bisley Church of England
Primary School
Phone: 01483 473341
• The Grove Primary School
Camberley
Phone: 01276 22447
• Lakeside Primary School
Frimley
Phone: 01276 469200
• St Augustine’s Catholic Primary School
Frimley
Phone: 01276 709099
• Mytchett Primary School
Phone: 01252 544009
• St Lawrence Primary School
Chobham
Phone: 01276 858336
• Holy Trinity Church of England School
West End
Phone: 01276 858297
Junior Schools
• Connaught Junior School
Bagshot
Phone: 01276 472489
• Cordwalles Junior School
Camberley
Phone: 01276 23298
• Crawley Ridge Junior School
Camberley
Phone: 01276 61144
• Frimley Church of England
Junior School
Frimley Green
Phone: 01252 835440
• South Camberley Primary and
Nursery School
Camberley
Phone: 01276 63870
• Ravenscote Junior School
Frimley
Phone: 01276 709007
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42
• Hammond Community Junior School
Lightwater
Phone: 01276 473972
Secondary Schools
• Collingwood College
CamberleyPhone: 01276 457600
• Kings International College for
Business & The Arts
Camberley
Phone: 01276 683539
• Tomlinscote School
Frimley
Phone: 01276 709050
• Gordon’s School
West End
Phone: 01276 858084
Special Schools
• Carwarden House Community School
Camberley
Phone: 01276 709080
• Portesbery School
Camberley
Phone: 01276 63078
• Wishmore Cross School
Chobham
Phone: 01276 857555
A-Z of Services www.surreyheath.gov.uk
A-Z of Services
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43www.surreyheath.gov.uk Your Councillors
Borough Council Offices
Surrey Heath Borough Council
Surrey Heath House
Knoll Road, Camberley
Surrey GU15 3HD
Switchboard: 01276 707100
This is also a 24 Hour Emergency Line
Fax: 01276 707177
enquiries@surreyheath.gov.uk
The primary responsibility for all
councillors is to promote the interests of
and take decisions for Surrey Heath as
a whole. However, councillors will
usually give particular consideration to
representing needs and views of
residents and businesses in the ward
area for which they were elected. The
map below shows how the Borough is
broken down by ward.
Ward councillors are an important link
between residents, businesses and the
decision-making structures of the
Council and can sometimes be called up
to conciliate between the two parties.
Councillors can be asked to promote a
particular local issue within the Council
and asked to arbitrate in neighbourhood
disputes. Some councillors hold
surgeries for local issues to be raised.
The telephone, address and email
address of all councillors are available
to the public so that they can be
contacted easily.
To find out who your councillor is
please visit
www.surreyheath.gov.uk/council/
councillorsrepresentatives
or call 01276 707100
Your Councillors
BAGSHOT
LIGHTWATER
WEST END
BISLEY
CHOBHAMWINDLESHAM
HEATHER-
SIDE
ST PAULS
ST
MICHAELS
OLD DEAN
TOWN
PARKSIDE
FRIMLEY
FRIMLEYGREEN
MYTCHETTAND
DEEPCUT
ED_SUR_307939.Qxd 25/1/13 11:41 Page 43
44
BisleyTel: 01483 480172Email: clerk@bisleyparishcouncil.co.uk
ChobhamTel: 01276 856633Email: parish@chobham.net
West EndTel: 01276 855361Email: clerk@westendparishcouncil.org.uk
WindleshamTel: 01276 471675Email: clerk@windleshampc.gov.uk
Parish and County Councils www.surreyheath.gov.uk
Parish Councils
Parish Councils make up the third tier of local government below the County and
Borough Councils. In Surrey Heath there are four Parish Councils (Bisley, Chobham,
West End and Windlesham) and their primary role is to represent the community and
undertake local administration which, amongst other things, can include the
maintenance and upkeep of bus shelters, cemeteries and sports grounds.
How do I find out more?
You can find out more information on Surrey Heath Parish Councils atwww.surreyheath.gov.uk/council/councillorsrepresentatives/parishes or by contactingone of the following parish Council Clerks:
Surrey County Council
Surrey County Council is responsible for: birth, marriage and death registration;education; fire; highways – including on-street parking, traffic management; streetlighting; libraries; social care; trading standards; transport and waste disposal (butnot waste collection which is a Surrey Heath Borough Council responsibility).
There are six county divisions in Surrey Heath:
How do I find out more?
You can find out more information on Surrey County Council atwww.surreycc.gov.uk or by phoning 03456 009 009.
Camberley East Camberley West Heatherside & Parkside .
WindleshamBisley, Chobham & West EndFrimley Green & Mytchett
Parish and County Councils
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Did you
Did youthose w
Did youdays in
For mBisley;call: 0
Visit wevents
The National Rifle Association is one of Britain’s oldest National Governing Bodies for sport. Its core role is to support full-bore shooting in the UK, promoting the sport, offering training as well advice to members and also providing facilities at Bisley.
What types of target shooting can I do?The NRA has many disciplines of shooting available, ranging from target rifle shooting to black powder pistol.
What training is required/ available?There is full comprehensive training available to those who have never shot before. A more experienced shooter just needs to complete a short assessment and is then able to use the ranges.
How do I join?Joining the NRA is simple, just contact the membership department on 01483 797777 ext 138 or email membership@nra.org.uk and we’ll talk you through the process.
What’s more is if you quote NRASHM we’ll give you 50% off your first year’s membership fee!*
*50% off only valid in first year of membership.
What is the National Rifle Association?
For more information about the NRA visit
www.nra.org.uk
46
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National Rifle Associationwww.nra.org.uk
Did you know the NRA is based on your doorstep in Bisley, Surrey?
Did you know we welcome everyone from experienced shooters to those wanting to try something new?
Did you know we offer training throughout the year and have open days in May and September where everyone is welcome?
For more information on how you can enjoy shooting at Bisley;call: 01483 797 777 email: info@nra.org.uk
Visit www.nra.org.uk to see a full calendar of training and events.
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BII is the professional body for the licensed retail sector. As the industry’s leading membership organisation BII reflects the views of 1000s of members across the UK. BII’s mission is to raise standards within the industry, and to help both those currently working within it and also those new coming into the trade, to be professional and to have the skills and knowledge to run successful businesses.
Throughout the last 30 years, BII has seen a massive change in the way it provides support to licensees. Members now face not only the day-to-day challenges of running a business, but alsohave responsibilities wearing a number of other ‘hats’ – HR manager, marketeer, cleaner, stocktaker, accountant, gardener, medic, chef, IT expert, first aider.. ...
.....the list is endless, and the job description has changed beyond recognition to that of 30 years ago.
BII has changed the way it provides business guidance and advice for its members, not only those who have been in the trade for a while but those just entering this industry, through mentoring schemes, business seminars and support that’s best in class.
Not only that, our new
county-basedmeans there communicatilevel.
Through our provide trainare second toreflected in tsee running tthe UK.
Our business compliance paccounts toothe ways in wmembers areprofessionals
We know liceto ensure eve24/7 to onlinHR contracts
www.bii.orgTel: 01276 684449
48
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county-based structure of our regions means there will be real grass-roots communication and support at a local level.
Through our awarding body BIIAB we provide training and qualifications that are second to none, and so very much reflected in the type of person we now see running the most successful pubs in the UK.
Our business support services, compliance packages and downloadable accounts tools are just some examples of the ways in which we ensure our members are the most up-to-date professionals they can, and have to, be.
We know licensees need 8 days a week to ensure everything is done – access 24/7 to online calculators, downloadable HR contracts and employment policies,
helplines and legal advice helps to ensure time is spent effectively and are just a few examples of what we do for our members.
BII has around 11,000 individual members, as well as the backing and support of over 50 corporate companies within the hospitality industry. As well as our awarding body (BIIAB), we also have close links with the regulatory authorities, government groups, and are the main organisation responsible for promoting responsible retailing through schemes such as Best Bar None.
In the last couple of years BII has come a long way in areas such as Codes of Practice (the BIIBAS scheme), rent reviews (the BII’s PIRRS scheme) and has diversified its training into e-learning, apprenticeships and new training for licensees and Business Development Managers (BDMs).
49
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ED_SUR_307939.Qxd 25/1/13 11:42 Page 50
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Alan Greenwood & SonsFuneral Directors & Memorials
Alan Greenwood & SonsFuneral Directors & Memorials
5 The Parade, Frimley, Camberley GU16 7HY Tel: 01276 684650 14 Guildford Road, Bagshot, Surrey GU19 5JH Tel: 01276 473707
Branches at
We are your local Independent Family Funeral Directors
We are personally involved in the arrangements of all our Funerals 365 Days a Year
These can be made in your own Home or at our Premises
Prepaid Funeral Plans & Monumental Masonry
Personal 24 Hour Service
Our services and charges are hard to beat
The Funeral Service that Caters for Everyone’s Needs
Alan Greenwood & Sons are truly independent family funeral directors who have been serving the Surrey community for many years.
All our staff are fully trained, professional and sensitive, with a genuine compassion for you. Your calls will be taken in person, in complete confidence, 24 hours a day, 365 days a year. Nothing is too much trouble and we pride ourselves on the service we provide, feeling privileged to be chosen to take your loved one on their final journey. Our aim is to carry out your requests with the utmost dignity and attention to detail.
The Greenwood family are here to help.
Please see our website for more information www.alangreenwoodfunerals.com
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ED_SUR_307939.Qxd 25/1/13 11:42 Page 52
3028724
12MO HROLLINGCONTRACT
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4-10, London Road, Bagshot, Surrey GU19 5HNwww.shaht.co.uk • shaht.bagshot@gmail.com • 07870 447810
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ED_SUR_307939.Qxd 25/1/13 11:42 Page 53
3029820
We handle.........
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01276 477298
35 High Street, Bagshot, Surrey, GU19 5AFemail - info@howlands-property.co.uk
www.howlands-property.co.uk
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ED_SUR_307939.Qxd 25/1/13 11:42 Page 54
3028763
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Your local Private Hire and Private Group Holidays and
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3029672
The No.1 stop for all your shooting requirements
at Bisley
The Old Armoury, Bisley Camp, Brookwood, Surrey GU24 0NY
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