Post on 28-Dec-2015
Dhaka WASA
Low Income Community Program: Challenges & Achievements
Supply of Water
Disposal of Sewerage
Storm Water Drainage
Dhaka WASA, an autonomous body, started its journey with the mandate to
effect
Unplanned City Development & Informal
Settlement
Switching to Surface Water from UnderGround Water
Large Investment Funding
Demography of Dhaka City
Pollution of Surrounding Rivers
Area : Dhaka & N’ngonj City With PeripheralsCurrently Served : Dhaka & Narayangonj CityPopulation : 12.5 Million
Water Supply Description
Total Coverage (Population) About 100 %
Demand Quantity 2,250 MLDProduction Capacity 2,420 MLD
Deep Tube Well 672 Nos.
Surface Water Treat. Plant 04 Nos.Length of Water Line 3,036 Km
Registered Consumer 320,773 Nos.
Public Standpipes 1,643 Nos.
VII
II
III
IVV
N. Gonj
X
IX
VIII
VI
I
Prior Dec 2012 Dec 2012 onwards
0
10
20
30
40
50
60
70
80
90
100
8778
1322
Surface WaterGround Water
Presently : From Surface Water
Sources 22% From Ground Water
Sources 78%
Name of Project Water Prodn (MLD)
Investment (M. US$)
Saidabad Phase III 450 500
Padma-Jashsaldia 450 450
Gandharbpur 500 700
Total 1,400 1,650
Transparency, Accountability & Chain of command
Mind Setup Change
Institutional Reform for Capacity Building
Cost Effective Management
Customer Service Excellence
Sustainability of Utility Organization
Large Investment
Access of Water to the Poor People
Shifting UG Water To Surface Water
To Make Dhaka WASA Profitable
Traditional Mind Setup
Bureaucracy
Lack of Transparency
Trade Union
Vested Interest
Increase of Water Production
Achievements
Reduction of NRW
Call Center “WASA Link-16162”
Improvement of Operating Ratio
Real Time, On-Line Billing SystemImprovement of Billing &
CollectionCBA – Mgt. Improved Relationship
Paperless e-Bill payment
Optimization of workforce
Networking Home & Abroad
Improvement of Chain of Command
Water & Sanitation Facility in LIC
GIS Based Management Info. System
..............Achievements
Sensitization of City Dwellers
Total Population : 3 Million
Existing Ppn Coverage : 1.7 Million
Informal/no connection : 1.3 Million
Informal Connection43%
Existing Connection40%
Formal connection (yr
2012)
17%
Status of Water Connection in LIC
Two types of Initiative of DWASA for LIC Sector :
DWASA own model since 2005
o Different NGO’s are working as a co-partner of DWASA (more than 90 scheme)
DWASA tries to adopt more innovative model Under DWSSP financed by the WB since 2007
o DWASA along with WB experts is still trying to Adopt such innovative model
Two types of Initiative of DWASA for LIC Sector :
DWASA own model since 2005
o Different NGO’s are working as a co-partner of DWASA (more than 90 scheme)
DWASA tries to adopt more innovative model Under DWSSP financed by the WB since 2007
o DWASA along with WB experts is still trying to Adopt such innovative model
Water connection through NGO/CBO
Internal O&M functions by CBO
Water main line connection & O&M functions by DWASA
Monitoring the activities of CBOs
Opening Water Point for Informal Settlement
Opening DTW for Informal
Settlements
Water is Human Right - Declaration of UN 2010
Some Initiatives of DWASA
Toilet for Disable
Toilet facility in Informal
Settlements
Full Computerized Billing System
Easy & Authenticate Bill Payment Sys.
Monthly Billing In Time
Bills Sent Out – More Than 99%
Revenue Collection – More Than 95%
Water Supply 24 x 7
Improved Quality Testing Procedure
Operating Ratio 0.66
Full Computerized Billing System
Easy & Authenticate Bill Payment Sys.
Monthly Billing In Time
Bills Sent Out – More Than 99%
Revenue Collection – More Than 95%
Water Supply 24 x 7
Improved Quality Testing Procedure
Operating Ratio 0.66
SL Subject Area Performance of 2008
Benchmark Standard
Achievements Dhaka WASA (Fin. Year)
2010-‘11 2011-‘12 2012-‘13
1 NRW 40.38 25.00 33.07 29.57 26.66
2 Bills Sent Out 93.00 99.50 97.56 98.86 99.00
3 Revenue Collection 64.50 95.00 94.96 93.36 95.00
4 Debt Age / Receivable 14.58 3.00 7.54 5.78 5.46
5 Manpower 16.20 12.00 9.11 8.86 9.16
6 Operating Ratio 0.90 0.65 0.78 0.66 0.66