Post on 06-Aug-2020
1
Sun Life RightDirections™
Your Employee Assistance
Program (EAP)Professional, confidential assistance to help
provide employees with support so they can bring their best to work every day.
2
Employee Assistance Program (EAP)Employee Assistance Programs are a vital part of your overall organizational health and disability management strategy.
They provide the professional counseling and support employees may need help to resolve issues that can affect performance at work.
A happy, healthy workforce is more engaged and productive. However, personal issues, stressors and health concerns affect us all from time to time. If these problems remain unresolved, they can become overwhelming and limit the ability to perform at work, and sometimes lead to longer periods of absence.
Sun Life RightDirections™ can help. It is a 24/7, fully confidential source of assistance for employees and their families. Having around the clock access to this network of professionals and information helps provide the support employees need to resolve a variety of issues and bring their best to work.
Employees can access the RightDirections™ service in the way it makes sense for them – whether it’s through digital capabilities and online resources or traditional means, employees will greatly benefit from these enhancements while still receiving the same personal touch.
Our service partner, Shepell, provides your organization with direct access to qualified and experienced professionals being held to highest standards of privacy.
Sun Life RightDirections™
* Does not include employment or workplace issues, criminal law, asset management, or accounting services.
Family and social relationships
Depression, anxiety, stress, dependency issues
Workplace related issues and career planning
Crisis & traumatic events
Legal and financial advice*
Wellness issues, health and fitness coaching, nutrition support
and smoking cessation
Where Sun Life RightDirections™ can help:
Manager coaching
3
Building the right Employee Assistance Program for your businessSun Life RightDirections™ is a flexible model that comprises three options – Essential, Enhanced and Elite.
First Chat – a simple online chat session that is secure and confidential, providing real-time conversations with a counselor (web or mobile).
E-counseling – secure online (text-based) communication with a counselor.
Video counseling – therapeutic sessions similar to face-to-face counseling; however, each participant (employee and counselor) communicates using a webcam, microphone, and internet software via our service partner’s proprietary system.
ESSENTIAL
3 telephone sessions per issue
Access to e-counseling, First Chat (online secure messaging), MyMigo
Unlimited access to online tools and resources on the RightDirections™ website
ENHANCED
All the benefits of the Essential plan, plus…
Clinically appropriate telephone sessions*
3 in-person counseling sessions per issue
Video counseling
Online group counseling
Self-directed online tools
ELITE
All the benefits of the Enhanced plan, plus…
Clinically appropriate in-person counseling sessions*
Manager training**
One live, virtual employee education session per contract year
Digital enhancements† to make counseling services easier and more accessible:
Online group counseling – a form of therapy where multiple participants discuss their similar issue(s) with a counselor in a private and secure online setting.
Online self-directed services – provides the employee the opportunity to work at their own pace using a collection of easy-to-use online resources such as articles, tip sheets, audio and video clips, etc.
My Migo – a blended and individualized program that connects the EAP user with a team of EAP experts through an app, to establish and achieve their goals by building a customized plan that’s right for them.
† Access to these services are dependent on service level tier selected and clinical appropriateness.* As deemed clinically appropriate based on initial assessment within the short-term, solution focused EAP counseling model.** One on-site training session per contract year.
4
The following reporting and support services are included in your package:SERVICES ESSENTIAL ENHANCED ELITE
Access to eResults on demand* (online reporting)
Integrated billing from Sun Life
Monitored referrals for at risk individuals
Support for one post-traumatic intervention per contract year
Program implementation support and on-going account management
Plan member marketing and communication materials
Newsletters covering the latest topics related to workplace health
One customized report per contract year
Manager Training – one on-site training session per year
One live, virtual employee education session per contract year
* Minimum 35 employees
5
Top-up servicesWe also offer a selection of top-up services that you can purchase depending on the needs of your business. These include:
1. Education Sessions
Information sessions for plan members covering a variety of work, life and health topics such as managing stress, understanding anxiety, coping with loss and improving communication.
2. Manager Training
One on-site training session for managers per contract year
3. Manager package plus
• 2 in-person manager training sessions• 2 customized EAP reports per contract year• 2 pre-purchased Education sessions per
contract year
6
Help where your employees need it mostWe make it easy for your employees to take the first step to ask for help. Professional, confidential assistance is at their fingertips.
Plan member accesses RightDirections™ via telephone or digital services
Initial assessment is performed by Shepell’s intake team in the Care Access Centre
How EAP works
Crisis situation identified Non-crisis situation
Same day response planned Counselor will recommend a personal plan which could include:
• Digital support• Telephone counseling• On-line resources• In-person referral
7
Sun Life RightDirections™ provides support to employees at all stages of the health continuum. Every case is unique and the EAP team will tailor an approach that suits the needs of your plan members. It’s a valuable tool to keep healthy employees at work and help get absent employees back to health and work readiness sooner.
To find out more, please contact your Sun Life group representative or visit www.sunlife.ca/EAP
Improving the health and well-being of your employees can decrease absences. When employees have the tools and help they need to prevent and overcome personal issues, your workplace benefits. EAP can play an important part in creating and preserving well-being and is a clear message to your employees that their health matters.
Helping your employees find the right direction
About Sun Life
A market leader in group benefits, Sun Life serves more than 1 in 6 Canadians, in over 12,000 corporate, association, affinity and creditor groups across Canada. Our core values – integrity, service excellence, customer focus and building value – are at the heart of who we are and how we do business. Sun Life and its partners have operations in 22 key markets worldwide including Canada, the United States, the United Kingdom, Hong Kong, the Philippines, Japan, Indonesia, India, China and Bermuda.
8
Group Benefits are provided by Sun Life Assurance Company of Canada, a member of the Sun Life group of companies. GB10301-E 04-20 co-cl
Life’s brighter under the sun