Intrusive Without Intruding

Success Coaching & the

AVISO Coaching Early Alert System

NCCCS Performance

Partnership Summit

July 28, 2015

Who’s Who?

• Dr. Brian S. MerrittVP of Student Learning/CAO

• Mike BeckDean of Student Learning

• Sarah HoffarthDirector of College Success and Student Transitions

• Heather TaynorVice President for Student Success

• Alex LeaderChief Technical Officer

Our Advising Philosophy

We embedIntrusive (Proactive) Processes

and take anAppreciative Advising Approach

Embed Intrusive Processes

• Build structures that incorporate intervention strategies;

• Mandating advising contacts for students who otherwise might not seek advising;

• Begin building relationships on Day 1;

• Be proactive; reach out early in the semester;

• Utilize Aviso Coaching software to reach most at-risk students and document;

• Be prepared for advising/coaching appointments.

An Appreciative Approach

Know when to ask the right questions….

Success Coach Staff

Momentum Framework

Webpage revision

Help students

understand college

requirements

Faculty advisors with

coach support

Completion Project

Reverse Transfer

TRiO SSS & SSS-

STEM Programs

Bettinger & Baker (2012)

• Personalized, proactive student coaching service for college students, increased rates of staying in and graduating from college.

• Seven lotteries that were well-executed - the study found that students assigned to receive coaching were significantly more likely than students in the comparison group to remain enrolled at their institutions 6, 12, and 18 months after random assignment.

• For longer-term follow-up data, there was no significant difference between the groups in enrollment 24 months

• Focus on Proactive Coaching during the Connection and Entry Phases—in Target Programs—First Year Experience!

Aviso Coaching Software

Aviso Coaching Software

Aviso Coaching Analytics at

July 28, 2015

Proprietary and Confidential

About the Presenters

Heather Taynor• Vice President for Student Success

• heather.taynor@avisocoaching.com

Alex Leader• Co-Founder & Chief Technical Officer

• alexander.leader@avisocoaching.com

Proprietary and Confidential

About Aviso Coaching

Aviso Coaching helps transform an institution’s retention efforts to align with best practices while producing measurable, repeatable results.

• Coaching Methodology

• Software Platform

• Predictive Analytics

Proprietary and Confidential

Central Carolina & Aviso

• Alex met Dr. Merritt at ACPA 2012• Dr. Merritt shared his vision for Central Carolina• Title III grant funded Aviso• Institution has transformed their advising and

coaching practice• Collaboration and True Partnership

– Bi-weekly calls, training, software feedback and enhancements, initial business process review, recommendations and assistance with Success Center, etc.

• Most importantly… Retention has increased!

Proprietary and Confidential

Current Intervention Strategy

• Primarily done from Aviso alerts

– LMS Login, first week attendance, off-plan, etc.

• Using LMS, SIS, and financial aid data to power alerts

• Interventions are successful, but how can Central Carolina have more information and intervene even sooner and with greater impact

Proprietary and Confidential

Aviso Analytics

Predictive Analytics

• With predictive analytics we can use historical data to help predict future behavior

• Benefits of predictive analytics:– Prioritize outreach - with limited staff, budget,

resources, etc. and large caseloads this is important

– Optimize your services and intervention strategies based on the additional information

– Be more impactful with recommendations and referrals

– Provide Central Carolina staff the knowledge of why a student may struggle or be successful in a course

Proprietary and Confidential

Analytics Goal

• Convert a set of complex characteristics into a single, actionable measurement in Aviso

• Ability for front-line success staff to have simplified information to help impact overall student success

• At quick glance, permit a success professional to understand the positive and negative success indicators for a student taking a course

Proprietary and Confidential

Data Points

• Student Demographics – gender, age, current zip code, home zip code, ethnicity, race, start term on application, date application started, date application completed, major intent, any previous degrees earned

• FAFSA – submission date, institution position, student and parent adjusted gross income, student and parent marital status, expected family contribution, dependency information

• Financial Aid – tuition, room and board, total free aid, total self-help aid, pell recipient, total institution aid, total merit aid

• Test Scores – test types, scores, dates taken• Transcript – high school attended, high school transcript received date, high school GPA,

previous college GPA, previous college transcript received date, total number of transfer credits, cumulative GPA

• Coursework – term, course code, section, is course a transfer, is course online, credit attempted, credit earned, final grade, date registered, date dropped, number of absences, registration status

• Aviso Usage – number of logins, last login date, number of messages sent, number of messages received, number of messages replied to, number of academic plan views, academic plan last viewed date, number of academic plan courses added or removed, academic plan last modified date, and academic plan last submitted date

Proprietary and Confidential

Proprietary and Confidential

Proprietary and Confidential

Faculty Course Roster View

Proprietary and Confidential

Proprietary and Confidential

Faculty Course Roster Success Measure View

Next Steps with Central Carolina

• Fall term first use of model and results.

• Work closely with Central Carolina to determine appropriate outreach strategies based on model results.

• Assess Fall intervention strategies after term completion and review retention metrics for students who received interventions

• Tweak for Spring as needed

Proprietary and Confidential

Q&A

Heather Taynor• Vice President for Student Success

• heather.taynor@avisocoaching.com

Alex Leader• Co-Founder & Chief Technical Officer

• alexander.leader@avisocoaching.com

Proprietary and Confidential