Subject to ChangeHow & why your change program is going to

fail, and what you can do about it

Francisco Trindade

Agenda

Management ?ChangeReverse AccountabilityChanging So!ware Organisations

Who?

Francisco Trindade

@frankmt

blog.franktrindade.com

Everybody wants change

New Challenges

Competition...

New Markets

Everybody wants change

New Challenges

Competition...

New Markets

Everybody wants change

New Challenges

Competition...

New Markets

Everybody wants change

CO2 EmissionsInternet ConnectionsData StorageMobile Devices Connected to the InternetGenome Sequencing

Everybody wants change

“Change has changed”

CO2 EmissionsInternet ConnectionsData StorageMobile Devices Connected to the InternetGenome Sequencing

Gary Hamel

Everybody wants change

Modern Management

Everybody wants change

Modern Management 1920

Everybody wants change

Modern Management

Changing Organisations

Everybody wants change

Changing Organisations

Bo"om-up

Everybody wants change

Changing Organisations

Bo"om-up

Driven by Employees(hopefully...)

Everybody wants change

Changing Organisations

Bo"om-up

Driven by Employees(hopefully...)

Everybody wants change

Changing Organisations

Top-Down

Everybody wants change

Changing Organisations

Top-DownChange programs

Everybody wants change

Changing Organisations

Top-DownChange programs

“Let’s go Agile”...use Kanban”

...use Ruby”

Everybody wants change

Change programs

Everybody wants change

Change programs

TrainingCoaching

MentoringInfluencing

...

Planning

Everybody wants change

Change programs

“People don’t resist change, they resist being changed”

Peter Senge

Change!

No, thanks...

Everybody wants change

“Let’s go Agile”...go Lean”

...use Ruby”

Uniformity

Everybody wants change

“Let’s go Agile”...go Lean”

...use Ruby”

Uniformity == Control

Everybody wants change

God ComplexControl

Tim Harford h"p://$.ted.com/talks/tim_harford.html

Everybody wants change

God ComplexControl

“In the face of an incredibly complicated problem, people are absolutely convinced they understand

the way the world works”

Tim Harford h"p://$.ted.com/talks/tim_harford.html

Everybody wants change

Everybody wants change ?

Everybody wants adaptability ?

Everybody wants innovation ?

Everybody wants learning ?

adaptabilitylearninginnovation

adaptabilitylearninginnovation

-drivenmanagement

adaptabilitylearninginnovation

#not-drivenmanagement

management

managementLearning to See Mike Rother and John Shook

Improve the system Improve

Work

workers

managers

employees

managers

employees

managers

employees

Reverse Accountability

SemcoBrazil

SemcoBrazil industrial democracy

SemcoBrazil industrial democracy

select their managersemployees can

SemcoBrazil industrial democracy

select their managerschoose when they come to work

employees can

SemcoBrazil industrial democracy

select their managerschoose when they come to work

vote for decisions that affect them

employees can

SemcoBrazil industrial democracy

select their managerschoose when they come to work

vote for decisions that affect them

US$ 4 million in 1982 to US$212 million in 2003

3000 workers in 2003

employees can

SemcoBrazil industrial democracy

select their managerschoose when they come to work

vote for decisions that affect them

US$ 4 million in 1982 to US$212 million in 2003

“Control is an illusion”Ricardo Semler 3000 workers in 2003

employees can

HCLIndia

HCLIndia

Employees first, customer second

HCLIndia

Employees first, customer second

submit tickets against their managersemployees can

HCLIndia

Employees first, customer second

submit tickets against their managersask questions directly to the ceo

employees can

HCLIndia

Employees first, customer second

submit tickets against their managersask questions directly to the ceo

employees can

submit and vote for ideas

HCLIndia

In the first year, a"rition rate halved and revenue grew 34%

Employees first, customer second

submit tickets against their managersask questions directly to the ceo

employees can

submit and vote for ideas

HCLIndia

Employees first, customer second

submit tickets against their managersask questions directly to the ceo

employees can

submit and vote for ideas

In the first year, a"rition rate halved and revenue grew 34%

“Kill the idea that the CEO holds the company’s strategy” Vineet Nayar

Whole foodsUnited States

Whole foodsUnited States

decide who to hirestore employees

Whole foodsUnited States

decide who to hiredecide pricing

store employees

Whole foodsUnited States

decide who to hiredecide pricing

store employees

decide ordering

Whole foodsUnited States

decide who to hiredecide pricing

store employees

decide orderingare evaluated against store results

Whole foodsUnited States

decide who to hiredecide pricing

store employees

“Peer pressure enlists loyalty in ways that bureaucracy doesn’t”

decide orderingare evaluated against store results

John Mackey, CEO and co-founder, Whole Foods

New Management

Openness

Flexibility

Meritocracy

Collaboration

New Management

Gary Hamel - Reinventing the Technology of Human Accomplishmenth!p://tinyurl.com/3l4ggs3

Openness

Flexibility

Meritocracy

Collaboration

New Management

Gary Hamel - Reinventing the Technology of Human Accomplishmenth!p://tinyurl.com/3l4ggs3

"

Openness

Flexibility

Meritocracy

Collaboration

Changing

Gary Hamel - Reinventing the Technology of Human Accomplishmenth!p://tinyurl.com/3l4ggs3

Organisations

"

Changing So#ware Organisations

Changing So#ware Organisations

Technology Based Teams

Front-End

Backend

Database

Changing So#ware Organisations

Lean Startup in the Enterprise

Jez Humble - Agile 2011

Amazon’s product teams

Changing So#ware Organisations

business-aligned teams

Changing So#ware Organisations

Independent business-aligned teams

Product Reviews

Wish List

Shopping Cart

Changing So#ware Organisations

Independent business-aligned teams

Decision autonomy

Scrum!

Lean!

Waterfall...?

Changing So#ware Organisations

Independent business-aligned teams

Visibility across teams

Decision autonomy

Scrum Zone

Yes, we kanban!

Nothing to see here

Changing So#ware Organisations

Independent business-aligned teams

Visibility across teams

Data-based results comparison

Decision autonomy

Delivered!

Delivered!Oh well...

Changing So#ware Organisations

Independent business-aligned teams

Visibility across teams

Knowledge sharing

Decision autonomy

Data-based results comparison

Changing So#ware Organisations

Independent business-aligned teams

Visibility across teams

Decision autonomy

Openness

Flexibility

Meritocracy

CollaborationKnowledge sharing

Data-based results comparison

Changing So#ware Organisations

Independent business-aligned teams

Visibility across teams

Decision autonomy

Openness

Flexibility

Meritocracy

CollaborationKnowledge sharing

Data-based results comparison

Let go of control

“By having so much stock, I have a loaded gun, but in 25 years I’ve never used it because you can only use it once...

...if I veto someone, the next time they’re going to say, ‘Forget it; he’s

going to do what he wants.’Ricardo Semler

Thank youfranktrindade.com @frankmt

?franktrindade.com @frankmt