Post on 06-Aug-2020
Student Satisfaction Survey2009 Results2009 Results
• Administered to 222 randomly selected lecture & lab courses
• Included courses from all campuses and all levelsIncluded courses from all campuses and all levels
• Response rate was 91%• Response rate was 91%
A total of 3 779 s r e s ere completed• A total of 3,779 surveys were completed
Respondents by collegeRespondents by college
College Undergraduate Graduate
Arts & Letters 418 25
Business 740 180Business 740 180
Education 448 302
Engineering 205 32Engineering 205 32
Honors 155 0
N i 79 90Nursing 79 90
Science 446 52
CAUPA 306 113
Biomedical Science 0 11
How would you rate your overall experience at FAU?(Lower Division)
80%
90%
100%
60%
70%
80%
Very positive
40%
50%
60%Somewhat positive
Neither positive nor negative
Somewhat disappointing
V di i ti
20%
30%
Very disappointing
0%
10%
2005 2007 20092005 2007 2009
How would you rate your overall experience at FAU?(Upper Division)
80%
90%
100%
60%
70%
80%
Very positive
40%
50%
60%Somewhat positive
Neither positive nor negative
Somewhat disappointing
V di i ti
20%
30%
Very disappointing
0%
10%
2005 2007 20092005 2007 2009
How would you rate your overall experience at FAU?(Graduate)
80%
90%
100%
60%
70%
80%
Very positive
40%
50%
60%Somewhat positive
Neither positive nor negative
Somewhat disappointing
V di i ti
20%
30%
Very disappointing
0%
10%
2005 2007 20092005 2007 2009
How would you rate your overall experience at FAU?(Undergraduate)
80%
90%
100%
50%
60%
70%
80%
20%
30%
40%
0%
10%
Very positiveSomewhat positiveNeither positive nor negativeSomewhat disappointingVery disappointing
How would you rate your overall experience at FAU?(Graduate)
80%
90%
100%
50%
60%
70%
80%
20%
30%
40%
0%
10%
Very positiveSomewhat positiveNeither positive nor negativeSomewhat disappointingVery disappointing
How would you rate your overall experience at FAU?
80%
90%
100%
60%
70%
80%
30%
40%
50%
10%
20%
30%
0%
Boca Raton Davie Ft. Lauderdale Port St. Lucie JupiterVery PositiveSomewhat PositiveNeither positive nor negativeSomewhat disappointingVery disappointing
Was FAU your first choice? (current level)
36%Juniors & Seniors (other transfer)
53%Freshman & Sophomores
54%Juniors & Seniors (native)
68%Juniors & Senior (CC Transfer)
77%Graduate Students
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
What factors were important in your decision to attend FAU?
44%
82%
Academic programs
Location
17%
40%
Financial aid
Low cost
17%
17%
Reputation
Financial aid
13%
13%
Attractive Campus
Size
4%Campus Amenities
p
4%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Only school admitted
Which students report the most positive FAU i ?FAU experience?
• Those who chose FAU for its reputation for quality, and for academic programs.p g
• Those for whom FAU was first choice of institution.
• Students in Education• Students in Education
• Those who attend the Davie campus
Hi i d• Hispanic students
Do you intend to transfer to get your degree?
80%
90%
100%
60%
70%
80%
40%
50%
60%
20%
30%
40%
0%
10%
20%
Freshman Sophomore Junior Senior
No Probably Not Possibly Yes
Number of hours employed per week
Graduate
Upper division
Lower division
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
None 1-20 21-39 40 or more
100%
Percentage of student who are first generation college attendees (neither parent graduated from college)
80%
90%
45% 43%50%
45%50%
60%
70%
39%45% 43%
36% 35%39%
30%
45%39% 38% 36% 38% 37%
30%
40%
0%
10%
20%
0%
2007 2009
What is the primary language spoken in your home?
15%15%
85%
English Other
55%Spanish
Primary language spoken in students’ home
11%Creole
4%
6%
French
Portuguese
3%Arabic
1%
2%
German
Russian
1%Chinese
17%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Other languages
Student Satisfaction withStudent Satisfaction with
AVAILABILITY
of FAU Programs and Services
Faculty in your degree program
Availability of:
Library services
Courses in your degree program
Places to study
Computer technology
Advising by faculty
Campus bookstore
Food services
Advising in college advising office
Distance learning courses
Freshman advising services
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Distance learning courses
Excellent Good Fair Poor Unaware or did not use
Student Health services
Availability of: (cont’d)
Recreational and intramural programs
Tutoring services
Career development services
Recreational and intramural programs
On-campus housing
Student employment services
International student services
Psychological counseling services
Ombudsman
Office for student w/ disabilities
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Excellent Good Fair Poor Unaware or did not use
100%
Availability of courses in your degree program(undergraduate)
80%
90%
60%
70%
30%
40%
50%
ExcellentGoodFair
10%
20%
30% FairPoor
0%
100%
Availability of courses in your degree program(graduate)
80%
90%
50%
60%
70%
30%
40% ExcellentGoodFair
0%
10%
20%FairPoor
0%
Availability of courses in your degree program(upper division)
Boca Raton
Davie
Fort Lauderdale
Port St. Lucie
Jupiter
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Excellent Good Fair Poor
Availability of courses in your degree program(graduate)
Boca Raton
Davie
Fort Lauderdale
Port St. Lucie
Jupiter
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Excellent Good Fair Poor
Availability of advising in college advising office(undergraduate)
Business
Arts and Letters
Education
Honors College
Engineering
Nursing
CAUPA
Science
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Excellent Good Fair Poor Did not use
Availability of faculty advising(undergraduate)
Business
Arts and Letters
Education
Honors College
Engineering
Nursing
CAUPA
Science
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Excellent Good Fair Poor Did not use
Availability of faculty advising(undergraduate)
Boca Raton
Davie
Fort Lauderdale
Port St. Lucie
Jupiter
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Excellent Good Fair Poor Did not use
Availability of library services
Boca Raton
Davie
Fort Lauderdale
Port St. Lucie
Jupiter
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Excellent Good Fair Poor Did not use
Availability of computer technology
Boca Raton
Davie
Fort Lauderdale
Port St. Lucie
Jupiter
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Excellent Good Fair Poor Did not use
Availability of food services
Boca Raton
Davie
Fort Lauderdale
Port St. Lucie
Jupiter
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Excellent Good Fair Poor Did not use
Student Satisfaction withStudent Satisfaction with
QQUALITY
of FAU Programs and Services
Library services
Quality of:
Office for student w/ disabilities
Faculty in your degree program
Places to study
Courses in your degree program
Computer technology
Student health services
Counseling and Psychological services
Recreational and intramural programs
Ombudsman
Advising by faculty
g y g
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Ombudsman
Excellent Good Fair Poor
Distance learning course
Quality of: (cont’d)
International student services
Career development services
Campus bookstore
International student services
Student employment services
Tutoring services
On-campus housing
Advising in college advising office
Freshman advising services
Food services
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
g
Excellent Good Fair Poor
Quality of courses in your degree program(undergraduate)
Business
Arts and Letters
Education
Honors College
Engineering
Nursing
CAUPA
Science
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Excellent Good Fair Poor
Quality of courses in your degree program(graduate)
Business
Arts and Letters
Education
Nursing
Engineering
Science
Biomedical Science
CAUPA
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Excellent Good Fair Poor
Quality of faculty in your degree program(undergraduate)
Business
Arts and Letters
Education
Honors College
Engineering
Nursing
CAUPA
Science
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Excellent Good Fair Poor
Quality of faculty in your degree program(graduate)
Business
Arts and Letters
Education
Nursing
Engineering
Science
Biomedical Science
CAUPA
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Excellent Good Fair Poor
Quality of advising in your college advising office(undergraduate)
Business
Arts and Letters
Education
Honors College
Engineering
Nursing
CAUPA
Science
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Excellent Good Fair Poor
Quality of advising by faculty(undergraduate)
Business
Arts and Letters
Education
Honors College
Engineering
Nursing
CAUPA
Science
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Excellent Good Fair Poor
Quality of food services
Boca Raton
Davie
Fort Lauderdale
Port St. Lucie
Jupiter
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Excellent Good Fair Poor
Quality of computer technology
Boca Raton
Davie
Fort Lauderdale
Port St. Lucie
Jupiter
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Excellent Good Fair Poor
SATISFACTIONSATISFACTION
with FAU Programs and Services
Class size
Satisfaction with:
Application/ admission process
Feeling of safety and security
Web registration
Fee payment process
Feeling of safety and security
FAU information on the web
Helpfulness of staff
Faculty concern for you
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Very satisfied Satisfied Dissatisfied Very dissatisfied Did not use
Parking
Satisfaction with: (cont’d)
Financial aid services
g
Involvement on campus
In-person registration procedures
Campus media
Social and cultural activities
Student government
Campus media
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Very satisfied Satisfied Dissatisfied Very dissatisfied Did not use
Arts and Letters
Satisfaction with class size
Business
Engineering
Education
Nursing
Honors College
Science
Nursing
Biomedical Sciences
CAUPA
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Very satisfied Satisfied Dissatisfied Very dissatisfied
Satisfaction with faculty concern for your progress and success(undergraduate)
Business
Arts and Letters
Education
Honors College
Engineering
Nursing
CAUPA
Science
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Very satisfied Satisfied Dissatisfied Very dissatisfied
Satisfaction with feeling of safety and security
Boca Raton
Davie
Fort Lauderdale
Port St. Lucie
Jupiter
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Very satisfied Satisfied Dissatisfied Very dissatisfied
Satisfaction with helpfulness of staff
Boca Raton
Davie
Fort Lauderdale
Port St. Lucie
Jupiter
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Very satisfied Satisfied Dissatisfied Very dissatisfied
Satisfaction with parking
Boca Raton
Davie
Fort Lauderdale
Port St. Lucie
Jupiter
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Very satisfied Satisfied Dissatisfied Very dissatisfied
Trends in Student Satisfaction:Trends in Student Satisfaction:
100%
What factors were important in your decision to attend FAU?
80%
90%
60%
70%
Low cost
50%
LocationReputationSizeAcademic Programs
30%
40%Academic ProgramsScholarship/ Financial AidOnly school Admitted
10%
20%
0%
2001 2003 2005 2007 2009
100%
Was FAU your first choice (freshmen only)
52% 49% 49% 51% 50%80%
90%
52% 51% 50%
60%
70%
40%
50%
48% 51% 51% 49% 50%20%
30%
10%
20%
0%
2001 2003 2005 2007 2009
Yes No
100%
Do you intend to transfer to get your degree?(lower division undergraduates)
19% 20% 20% 16% 16%
80%
90%
29% 28% 30%32%
25%70%
23%50%
60%
YesPossiblyProbably not20% 21% 19% 20%
30%
40%Probably notNo
32% 31% 32% 32% 36%
10%
20%
0%
2001 2003 2005 2007 2009
100%
Number of hours employed per week
27% 25% 26% 26% 25%
80%
90%
26%25% 27% 25% 24%
60%
70%
50%40 or more21-391-20
28%29% 26% 29%
27%
30%
40% None
19% 21% 21% 20%24%
10%
20%
0%
2001 2003 2005 2007 2009
Availability 2005 to 2007 2007 to 2009
Library services - +
0Faculty in your degree program 0 0
Places to study - +Advising by faculty 0 0g y y
Student health services 0 +Courses in your degree program - 0
Advising in college advising office 0 0
Career development Center services + 0
Student employment services + -Student employment services +Distance learning courses 0 0
Campus bookstore + +On-campus housing 0 -Freshman advising services 0 0
Tutoring Services + +Tutoring Services
Food services + ++Campus recreation 0 ++
Quality 2005 to 2007 2007 to 2009Library services 0 +F lt i d 0 0Faculty in your degree program 0 0
Courses in your degree program 0 0Places to study 0 +Advising by faculty 0 0
Student health services 0 0
Advising in college advising office 0 0
Distance learning courses + 0
Campus bookstores ++ +p
Career Development Center services 0 0
On-campus housing 0 0St d t l t i 0 0Student employment services 0 0
Freshman advising services 0 0
Tutoring Services 0 0
Food services 0 ++Recreational programs 0 ++
Satisfaction 2005 to 2007 2007 to 2009
Application/ admission process 0 -In- person registration procedures 0 -Web registration - -g
FAU information on the web - - -Class size 0 0
Faculty concern with student progress & success 0 0
Helpfulness of campus non-teaching staff 0 0Sponsored social and cultural events 0 0Sponsored social and cultural events 0 0
Student government 0 +
Feeling of safety and security on campus - 0Feeling of safety and security on campus 0
Opportunity for involvement on campus - +
Process for paying tuition and fees 0 - -Process for paying tuition and fees 0
Financial aid Not rated in 2005 -
Student Satisfaction SurveyStudent Comments
20092009
• There was one open-ended question on this year’s survey It asked students to addyear s survey. It asked students to add comments or concerns on any aspect of their FAU experience. 32% of students wrote comments (N=1,196)
• In addition, two questions on this year’s survey gave students the opportunity to write an answer different from bubble-in choices.
Typical responses
• “This is the only school I could get into”y g
• “This is the only school I applied to”
• “The weather”
• “The Honors College at the Jupiter campus”
• “The cultural variety”
Do you intend to transfer to another institution to complete your degree?(N=228)
21%Graduate School
20%Major/ program
17%Location/ environment
16%To a perceived better school
14%Dissatisfied here
10%
0% 5% 10% 15% 20% 25%
Couldn't get the classes I needed
Add any other comments or concerns, especially if you are dissatisfied with any aspect of your FAU
experience.
1,196 surveys out of 3,779 had written responses to this question.
Top 10 categories for responses
1. Scheduling/ Availability 2. Parking3 Ad i i3. Advising4. Faculty5. Multi-campus issues6 / S ff6. Administration/ Staff7. Financial/ cost related complaints8. Program/ department related9. Food Services10. Technology issues
Add any other comment or concerns, especially if you are dissatisfied with any aspects of your FAU experience.
(N=1,196)
18%
23%
Parking/ Traffic/ Police
Scheduling/ Availability
11%
11%
Faculty
Advising/ Counseling
g
7%
11%
Administration/ Staff/ Organization of things
Faculty
7%
7%
Financial/ Cost related complaints
Multi-campus issues
6%
6%
Food Services
Program/ Department related
6%
0% 5% 10% 15% 20% 25%
Technology Issues
Scheduling/ availability of classes Comments
(N=272)
18%
24%
Degree specific; Request more courses in degree program
Classes not offered enough; want more classes offered
10%
12%
More classes at northern campuses
Conflicts with university class schedule; had difficulty finding courses
4%
7%
8%
M l t B d
More online courses
More summer courses
4%
4%
4%
More evening and night courses
Close to graduation and find it challenging to find available courses
More classes at Broward campuses
3%
4%
4%
Multi-campus scheduling problems
Working student; scheduling conflicts
More evening and night courses
1%
0% 5% 10% 15% 20% 25%
More weekend classes
Scheduling/ availability of classesComments
(N=272)
27%Business
14%
25%
Arts & Letters
Education
13%
14%
Science
Arts & Letters
11%CAUPA
6%Engineering
2%
0% 5% 10% 15% 20% 25% 30%
Nursing
Typical Comments
Scheduling/ Availability
• “You need to have more courses in my major available.”
• “We need more class availability for the business department.”
• “There are a number of classes offered just once a year for some majors when there should be at least two per year.“
• “Offer more class times and don't have two classes at the same time on the same day-- I mean education classes. I am having to go to 2 campuses for 2 semesters and that is very retarded for lack of nicer words ”semesters and that is very retarded for lack of nicer words.
• “More required courses should be offered.”
• I wish they had a better selection with professors and the times that are offered for class.”
Parking CommentsSSummary
• The majority of parking complaints were general statements that described students dissatisfaction with the lack of available parkingdescribed students dissatisfaction with the lack of available parking.
• The majority of parking complaints came from commuter students who primarily attended the Boca Raton campus.
• Some students complained about high parking fees.
Typical Comments
Parking• “Parking is terrible.”
• “Parking is really bad, the worst.”
• “Like many others I am completely dissatisfied with the parking. I understand that attendance is high on the Davie campus, but please let's figure something out about this!”let s figure something out about this!
• “By the engineering building in Boca Raton there are too many parking spots in red; over 30 almost and always empty for doctors inparking spots in red; over 30 almost and always empty for doctors in biomedical science that don't come in.”
“P ki k d it i t f l! M k ki l t B ild• “Parking sucks and it is very stressful! Make more parking lots. Build up save space. Go green!
Advising comments(N=132)
27%Dissatisfied with advisor/ advising
27%Quality of information given
15%Availability of advisor/ advising
8%Advisor(s) rude to student(s)
8%
C li t k
More advisors needed
5%
0% 5% 10% 15% 20% 25% 30%
Complimentary remarks
Typical Comments
Advising
• “The advising services were awful! Would be better if teachers/professors did the advising within majors and not the people hired. Awful advising!”
• “I'm very dissatisfied with advising and department help.”
• “Advisors stink They do not know hot to get you through the system ”Advisors stink. They do not know hot to get you through the system.
• “Advising is problem at this school. Every time I saw one, another "surprise" arose which cost me time and money. I felt the need to get everything in y g y gwriting.”
• “It has been impossible to make contact with my advisor in the Masters of Reading Department.”
Faculty comments(N=126)
25%Want higher quality faculty members
25%
P bl ith ifi f lt b
Complimentary remarks
13%Problem with specific faculty member (named)
9%Feeling that faculty doesn't care
6%
W t f lt b ( tit )
Adjunct complaint
5%
0% 5% 10% 15% 20% 25% 30%
Want more faculty members (quantity)
Typical Comments
Faculty
• “FAU needs better teachers.”
• Great professors caring for students! They want you to learn and it is• Great professors, caring for students! They want you to learn and it is awesome!”
• “[Omitted] professors and department are awful They do not know how to[Omitted] professors and department are awful. They do not know how to teach and I'm extremely up-set with the lack of class selection for the fall, keeping students from graduating on time”
• “[Omitted faculty] is rude and usually unavailable.”
• “Teachers are not concerned for students in any respect at all.”
Other categories used:(in descending order of frequency)(in descending order of frequency)
• Complimentary remarks• Registrar/ registration
• Student Services• Commuter student issuesRegistrar/ registration
• Condition of buildings• Academic related• Distance Learning
Commuter student issues• Career preparation• Tutoring/ Supplemental
InstructionDistance Learning• General/ other• Housing• Campus life issues
• Non-traditional student issues• Library• Transfer student issuesCampus life issues
• Bookstore/ books• Communications issues• Security/ safety issues
• Athletic related• Balancing employment/ school• Student teachingSecurity/ safety issues
• Financial Aid/ Scholarships• Controller/ payment process• Admissions/ admission
g• Health problems• Student Government• Test related (SAT, etc.)Admissions/ admission
process( , )
• Classmates/ peers (negative)
Most Frequent Comments
Complimentary Remarks on FAU Experience
• “Overall, this is good university!”
• “FAU has been a fantastic place for me to learn and grow. I love it here and have so far earned a BSN, MSN, and am now a doctoral student.”
• “This is an excellent school that has excellent professors!”
• “Overall, I've had an amazing experience at FAU.”
• “I love the Honors College.”
• “I have thoroughly enjoyed my FAU experience thus far. My professors and l h b ll h d i f i I l k f d i iclasses have been well-taught and informative. I look forward to continuing
my education here.”