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Vancouver, CAN (Global HQ) • Boston, USA • Los Angeles, USA • Nottingham, UK

A PRESENTATION BY

Stephen AbramPhil Green

May 18, 2016

A PRESENTATION BY

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Using Metrics and StoriesWhat Does Success Really Look Like?: A Conversation with Stephen Abram

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• Please note the lines are muted• Use the GoToWebinar Q&A Widget for questions• Session will be recorded & posted

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Housekeeping

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• About Lucidea• Lucidea’s guiding principles / beliefs• Today’s presentation

Agenda

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• Our mission is to redefine how knowledge is shared• We are the brands you know and trust: Sydney;

Inmagic; CuadraSTAR; LookUp Precision; Argus; LawPort

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•Access•Discovery•Independence•Integration•Security•Partnership

Our Beliefs

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Guest Speaker:Stephen AbramExperienced library and information industry leader Expert in:• Strategic planning• Product development• Technology• Training and marketing

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It’s a cliché, but we really do live in interesting

times.

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Today’s Outline1.What is a measurement?2.What do we use them for?3.What is a story?4.What is a story’s purpose?5.Now, how do we craft great,

impactful stories?6.What are our next steps?

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What is measurement?

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1.Statistics are not enough!What is measurement?

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1.Statistics are not enough!2.Measurements are two or more

statistics which, in combination, show directionality, insight, or highlight a point.

What is measurement?

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1.Statistics are not enough!2.Measurements are two or more

statistics which, in combination, show directionality, insight, or highlight a point.

3.They are best kept short, large and visual.

What is measurement?

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What do we use measurements for?

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In special libraries:1.Monthly or regular

reports

What do we use measurements for?

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In special libraries:1.Monthly or regular

reports2.Business cases

What do we use measurements for?

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In special libraries:1.Monthly or regular

reports2.Business cases3.Justifications

What do we use measurements for?

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In special libraries:1.Monthly or regular

reports2.Business cases3.Justifications4.Feasibility studies

What do we use measurements for?

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In special libraries:1.Monthly or regular

reports2.Business cases3.Justifications4.Feasibility studies5.Marketing and

positioning

What do we use measurements for?

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In his book The Springboard, Steve Denning describes these stories as “less a vehicle for communication of large amounts of information and more a tiny fuse that ignites a new story in the listeners’ minds, which establishes new connections and patterns in the listeners’ existing information, attitudes and perceptions.”

What is a story?

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In special libraries:1.Testimonials

What is a story?

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In special libraries:1.Testimonials2.Elevator stories3.Water cooler / meetings prep4.Coffee break stories (Starbucks)5.Lunch stories (or hot dog cart)6.Corporate events conversations7.Social media hits

What is a story?

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What is a story’s purpose?

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1.To connect our emotional brain with our logical brain.

What is a story’s purpose?

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1.To connect our emotional brain with our logical brain.

2.To move minds, and connect with users and decision-makers on their level of goals and dreams.

What is a story’s purpose?

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How do we crafta great story?

Highly recommended reading:The idea of a springboard story was first explained in the book, The Springboard: How Storytelling Ignites Action in Knowledge-Era Organizations published by Butterworth Heinemann, in October 2000. 

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1.Testimonials

How do we crafta great story?

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1.Testimonials2.Know the internal social

relationships

How do we crafta great story?

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1.Testimonials2.Know the internal social

relationships 3.Embed ourselves in the visible

social relationships (meetings, presentations, intranet, social media)

How do we crafta great story?

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1.Testimonials2.Know the internal social

relationships 3.Embed ourselves in the visible

social relationships (meetings, presentations, intranet, social media)

4. It takes practice…

How do we crafta great story?

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Crafting a springboard story1.Must be a “story” with a beginning, middle and end that is relevant to the

listeners. 2.Must be highly compressed – the original springboard story contained 29

words. 3.Must have a hero – the story must be about a person who accomplished

something notable or noteworthy. 4.Must include a surprising element – the story should shock the listener out of

their complacency. It should shake up their model of reality. 5.Must stimulate an “of course!” reaction – once the surprise is delivered, the

listener should see the obvious path to the future.6.Must embody the change process desired, be relatively recent and “pretty

much” true.7.Must have a happy ending.

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What are your next steps?

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1.Know your ‘right’ numbersWhat are your next steps?

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1.Know your ‘right’ numbers2.Know your ‘right’ measurements

What are your next steps?

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1.Know your ‘right’ numbers2.Know your ‘right’ measurements3.Start surveys/polls on the question

and project level

What are your next steps?

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1.Know your ‘right’ numbers2.Know your ‘right’ measurements3.Start surveys/polls on the question

and project level4.Gather testimonials – keep a file

What are your next steps?

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1.Know your ‘right’ numbers2.Know your ‘right’ measurements3.Start surveys/polls on the question

and project level4.Gather testimonials – keep a file5.Develop a sharing stories plan/schedule

What are your next steps?

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1.Know your ‘right’ numbers2.Know your ‘right’ measurements3.Start surveys/polls on the question

and project level4.Gather testimonials – keep a file5.Develop a sharing stories plan/schedule6.Get visual

What are your next steps?

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1.Know your ‘right’ numbers2.Know your ‘right’ measurements3.Start surveys/polls on the question

and project level4.Gather testimonials – keep a file5.Develop a sharing stories plan/schedule6.Get visual7.Share and practice

What are your next steps?

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Springboard Storytellinghttp://www.creatingthe21stcentury.org/springboardstory.html

Springboard Storieshttp://thinksmart.typepad.com/convergence_2005/files/springboard_stories.pdf

Read these

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Single Point of Access

Valuable research is being locked away in the records management system at a Life Sciences Company to meet regulatory requirements. But this valuable research cannot be shared effectively. Knowledge Center launches the “Single Point of Access Campaign” to enable robust access to research data locked in the records management system and to unify access to other key information such as external subscription content. System goes live and dramatically simplifies access to relevant content. Company achieves a 10% reduction in time spent searching for relevant content per researcher, which is the equivalent of over $200,000 saved per year in researcher time.

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Return to FlightAfter a tragedy at a major US Government agency (involved in space exploration) the agency is grounded by an oversight committee, which mandates a series of changes at the agency. The agency launches “Return to Flight” to drive the required changes. The Knowledge Center takes on the task of increasing the speed of access to critical safety images. Data is migrated out of the existing Document Management System and loaded into Inmagic Presto. Access time is reduced from minutes to seconds, safety is improved and the agency is able to meet the new requirements established by the oversight committee, thus enabling the agency to continue its mission and Return to Flight.

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Q&A

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Have more questions?

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(604) 278-6717 info@lucidea.com Stephen.abram@gmail.com

www.stephenslighthouse.com

Need more information?

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A PRESENTATION BYTHANK YOU FOR ATTENDING

Vancouver, CAN (Global HQ) • Boston, USA • Los Angeles, USA • Nottingham, UK

www.lucidea.com

Using Metrics and StoriesWhat Does Success Really Look Like?: A Conversation with Stephen Abram

Stephen AbramPhil Green

A PRESENTATION BYTHANK YOU FOR ATTENDING

Thank You!

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