State of a Delivery handled by Schraff - Fedex partner in Peru

Post on 23-Jun-2015

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Transcript of State of a Delivery handled by Schraff - Fedex partner in Peru

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Service Failure by top US courier: 6 parcels forced

upon with merchandise missing, wrecked or ruined

and 1 parcel disappeared

1. Parcels 1 to 6

See the pictures below

Six parcels tinkered with , forced upon and

visibly open. Merchandise missing, items

falling out , wet and ruined .

Courier just dropped the parcels in this

appalling state in reception, with the

concierge of the building (addressee is on

the 40th floor). Courier did not follow

protocol to call client to come down and

review the parcels and merchandise and

see whether they parcels would be

accepted or rejected.

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Courier then moved down the road. It

claims that it delivered the 7th package at

the wrong address (actually a hotel).

Receiving staff at the hotel say they do not

have the parcel. It has disappeared.

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4

5

6

7

2. 7TH Parcel delivered to the wrong

address, so the courier says , the problem

is that it is a hotel and management says

they did not received the parcel.