Staff Spark 4: Cultural Appropriateness

Adolescent Champion Project

©2015

Culture is…

Health care services that

are respectful of and

responsive to cultural

needs (of patients). - U.S. Department of Health and Human

Services, Office of Minority Health. (2001)

Culturally appropriate services are…

Culturally appropriate services are…

Health care services that

are respectful of and

responsive to cultural

needs (of patients).- U.S. Department of Health and Human

Services, Office of Minority Health. (2001)

Patient Centered Care is…

Providing care that is

respectful of and

responsive to individual

patient preferences, needs

and values, ensuring that

patient values guide all

clinical decisions. - Institute of Medicine (IOM). (2001)

Making sure we are culturally appropriate is especially

important when we work with teens, because teens may already be treated as “less

than” by adults.

Examples of Culturally Appropriate Interactions

Staff and providers: are sensitive to patient/family religious beliefs take extra time to help patient complete

paperwork if needed use patient’s terms when appropriate (speak

their language) make an effort to ensure correct pronunciation

of patients’ names.

Video ObservationsVideo Clip Culturally appropriate care Improvements needed - culture#1: Mariana, receptionist, Dr. Simon

#2: Sharif, Dr. Bell

#1Receptionist, Mariana, Dr.

Simon

#2Sharif, Dr. Bell

Use this link to play video on YouTube:https://www.youtube.com/watch?v=cytETc6FTJ0

Sparkler

Sources 

• Video clip provided by Center for Young Women, Division of Adolescent Medicine, Children's Hospital Los Angeles, 2012. Available at http://www.chla.org/. Accessed March 4, 2014.

• Video clip provided by Physicians for Reproductive Health. Available at http://prh.org/resources/standardized-case-videos-adolescent-reproductive-and-sexual-health/#male. Accessed April 14, 2014.

 • National Center for Cultural Competence, Georgetown University Child Development Center,

2007. Available at http://nccc.georgetown.edu/ . Accessed March 4, 2014.

• U.S. Department of Health and Human Services Office of Minority Health. National Standards for Culturally and Linguistically Appropriate Services in Health Care, 2001. Available at http://minorityhealth.hhs.gov/assets/pdf/checked/executive.pdf . Accessed March 4, 2014.

• Campinha-Bacote J. (2002) The process of cultural competence in the delivery of healthcare services: a model of care. Journal of Transcultural Nursing 13, 181–184.

• Institute of Medicine (IOM). 2001. Crossing the Quality Chasm: A New Health System for the 21st Century. Washington, D.C: National Academy.