ITSC Services for

Faculty and StaffAUGUST 2020

ITSC Service Counter

Location:

MB203, Patrick Lee Wan Keung

Academic Building

Opening hours:

Monday to Friday

8:30am - 6:30pm

Closed on Saturdays, Sundays

and public holidays

Getting Help

Homepage:

http://www.LN.edu.hk/itsc

Hotline:

2616 7995

Email:

itsc@LN.edu.hk

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ITSC Helpdesk (1)

Log in “myLingnan Portal”, select “IT Corner” and click “ITSC Helpdesk”.

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ITSC Helpdesk (2)

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Submit an Incident

Ticket

Request a

Service

View Incident Tickets

and Requests

LU Mobile (1)

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In App Store or Google Play

Search: lumobile

For more information:

https://www.ln.edu.hk/itsc/services/mobile/lu

-mobile

LU Mobile (2)

LU Mobile is available for Guest, Student, Staff, and Alumni

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LU Mobile (3)

Switching to Different Role

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Knowing the System

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Login to the Campus Network (1)

Turn on the PC and monitor

Press a key on your keyboard or

click the mouse

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Login to the Campus Network (2)

If you have ever logged to

the computer

Click you name at lower left

hand corner

Enter your Lingnan Password

To login with a different

user

Click “Other User”

Enter your Lingnan

username and password as

“User name” and “Password”

respectively

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myLingnan Portal (1)

What is an myLingnan Portal ?

It is a Web Solution integrated with Banner and other online services

It provides a single sign-on solution for most University systems, such

as:

Email, Degree Works, Departmental intranets, Banner and Moodle etc ...

Login via the Lingnan University homepage or direct link at:

http://myportal.ln.edu.hk with your Lingnan University username and

password

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myLingnan Portal (2)

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myLingnan Portal (3)

Enter your Lingnan username and

password

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myLingnan Portal (4)

After successful login, you will be able to access the University Portal

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Change Your Password (1)

1. Login to Portal

2. IT Corner

3. Change Your Password

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Change Your Password (2)

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Enter the verification

code

Enter your Lingnan

Username

Change Your Password (3)

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Change Your Password (4)

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Enter your

current password

Change Your Password (5)

The last 3 passwords used must not

be re-used

An account shall be locked after

multiple failed attempts

Enter new password

twice and press

“Confirm”

Email Services

Email client software currently used and supported

Provided by Microsoft Office 365

Desktop: Microsoft Outlook 2016

iOS/Android: Microsoft Outlook

Auto-setup: by just inputting email address and password

Email quota for Staff: 50 GB

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Using Your Email

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Enter your email

address and password

here

http://webmail.ln.edu.hk

Check your Email Quota

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Your current mailbox usage

Settings > Mail > General > My account > Mailbox usage

Email Alias (1)

An alternate email address associated to one’s email account

Emails sent to / from the email alias are referring to the one’s actual email

address

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Email Alias (2)

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Log in "myLingnan Portal", select “IT Corner” and click “Apply for Email Alias”

Network File Service

What is the network file service ?

Enable you to store and retrieve data/files over the campus network

Quota for staff member: 500 MB

After you log in, you will be able to…

save and retrieve files on your personal network disk storage (H: drive)

access your departmental shared disk storage (S: drive)

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Microsoft OneDrive & Office365 ProPlus

OneDrive: 1 TB cloud storage (includes 50GB email storage)

Office365 ProPlus: Full version of MS Office for Windows, macOS, Apple

iOS, Android and Windows Phone are available for offline use. Up to 5

machines (PC or Mac) + 5 mobile devices (iOS device, Android device and

Windows Phone) are allowed

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https://office365.LN.edu.hk

Banner Services

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What is Banner?

A set of administrative software applications developed specifically

for higher education.

Highly integrated system with a common shared Oracle database for

all applications.

It covers the needs of…

Student

Alumni

Finance

Personnel

Payroll

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Banner Faculty and Advisor Self Service

A web-based interface where staff can…

view class schedules and class lists

enter final grades and view grade distribution statistics

send emails to a class of students

view a student’s information

access a student’s web transcript

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Banner Services

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Choose a link here to

access a Banner web

service

Or use the handy shortcuts to access a

specific menu item on Banner Services

Click on ‘Employee’ to access

the Banner system

Degree Works

Degree Works is an advising tool to serve as course planning and advising for

students and advisors and as a degree auditing tool.

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Click on the link to

access Degree Works

Banner Tools

An ITSC developed system to assist you to…

View, print & download a “class list to an Excel file”

Calculate final grades using an Excel file

Upload final grades back into the Banner system

View final grade distribution statistics and generate a final grades copy

Merge different class sections into one virtual course

Authorise others to view your class list and process final grades

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Course Teaching and Learning Evaluation

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Click on CTLE to view the course

teaching and learning evaluation

policy and guidelines, plus

evaluation results

Course Teaching and Learning Evaluation (2)

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To view policy and guidelines, including some

sample documents

To view course teaching and

learning evaluation results

To conduct online course teaching and

learning evaluation

The Moodle e-Learning System

Provide a platform for interactive learning to bring instructors and students

together in a virtual classroom

Moodle Information for Instructors:

http://www.ln.edu.hk/moodle/information-for-staff

TLC for Course Design and Training, email: TLC@LN.edu.hk

Merge Course System:

1. Login to myLingnan Portal

2. Academics

3. Moodle Merge Course System

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Network Services

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WiFi Service

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Provides almost 100% coverage across

the campus

IEEE 802.11a/b/g/n/ac compliant

wireless LAN

Authenticate with your Lingnan

University username and password,

using the SSID name: LU, LU-

Advanced

Recommend to use LU-Advanced on

supported devices

Telephone Services

Lingnan University uses a CISCO

IP telephone system

Access code for dialing to the

public Tel. no. is ‘9’

Access number for voice mail is

2616 7220

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Softphone Services

A software that allows your

PC/Laptop to be used as a

normal telephone over data

network

User registration is required

Allows you to make calls back

to Hong Kong from anywhere in

the world

Connected to the Lingnan

University network by a Virtual

Private Network (VPN) is

required

https://staffvpn.ln.edu.hk40

User Guides and Information

WiFi

http://www.ln.edu.hk/itsc/services/network/wireless-connection

IP Phones

http://www.ln.edu.hk/itsc/services/telephone/campus-telephone-ip-

phone

SSLVPN

http://www.ln.edu.hk/itsc/services/network/vpn-connection

Softphone

http://www.ln.edu.hk/itsc/services/telephone/softphone

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Multimedia and AV Services

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AV Equipment in Teaching Venues

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Audio Visual (AV) equipment is

available in all teaching venues,

includes:

Common Control User Interface

Desktop computer

Projection system

Sound system

Wireless microphone system

Visualizer and Blu-ray player,

etc.

AV Equipment On-loan Services

A wide range of audio visual (AV)

equipment is available from

ITSC for on-loan purposes:

Portable PA

Notebook computer

Wireless microphone

Wireless presenter

TV set

Digital video camcorder

Camera tripod

Portable visualizer, etc. 44

AV Equipment in Multimedia Booth

Audio Visual (AV) equipment is

also available for staff

multimedia productions

Located in the Multimedia

Booth, 1/F Library:

Photo editing

Video editing

Audio editing

Graphical production, etc.

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Briefing Session of Using AV Equipment

in Classrooms

ITSC can arrange briefing session

for using the audio visual (AV)

equipment in classrooms.

Please contact ITSC Hotline at

2616-7995 or email to

itsc@LN.edu.hk

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Multimedia and AV Services

Latest information

Teaching Venues

https://www.ln.edu.hk/itsc/services/multimedia-and-av-

services/teaching-venues

Equipment On-loan Services

https://www.ln.edu.hk/itsc/services/multimedia-and-av-services/av-

equipment-on-loan-services

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Information Security (IS)

Two Factor Authentication

(2FA)

Two-Factor Authentication (2FA) is an important component in

Information Security. 2FA adds an additional layer of security

protection to the authentication process by making it harder for

attackers to gain access to a person's online account.

To enhance the protection of staff and students’ personal data and

tighten the information security of the University, Lingnan University

has implemented the 2FA solution.

Please watch this video for understanding what is 2FA:

Why 2FA? [Video]

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How 2FA works

An additional authentication process in addition to your existing

username and password login to ensure no third party, but yourself

only can access the critical services

A personal iOS/Android device required

By pairing the device with a 2FA mobile app, it will allow you to receive

push notifications for easy, one-tap authentication

Prior registration required

Please watch the video guide for the registration process:

Registration and Use of 2FA. [Video]

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Four Ws of 2FA

Why?

To enhance the protection of staff and student’s account

Protect from Cyber Attacks and identity stolen

Who?

All staff and students

When?

Registration during activating your Lingnan account

Where

When accessing critical services in hostels (wired connection) or outside

campus

e.g. myLingnan Portal, Webmail, Virtual Private Network (VPN)

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2FA Registration (1)

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Click to start

registration!

https://2fa.ln.edu.hk

Or Browse this

website

2FA Registration (2) Following on screen instructions to complete registration

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Policies and Guidelines

Policies & Guidelines:

https://www.ln.edu.hk/itsc/policies-and-guidelines/information-security-

policy

Policies and Regulations cover:

Banner System Access and Security Policy

Change Management Policy

Cloud Security Policy

Cryptography and Data Transmission Policy

Data Access Guidelines for BI System

Information Security Policies

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Information Security Awareness (1)

ITSC NEVER asks for your password or any other personal information via email

Login to Lingnan systems from Lingnan webpage

Avoid to input your username & password via public/untrusted computers or networks

Regularly change your password

Account will be locked after multiple failed attempts

Use data encryption and secure devices/media to protect your data where necessary

Delete any sensitive data immediately after use if you must copy it to the USB storage

device

Always consult ITSC Helpdesk when in doubt about suspicious links and attachments

Report any potential security incident to ITSC Helpdesk at 2616-7995 or email to

itsc@LN.edu.hk55

Information Security Awareness (1)

Secure your password

DO NOT disclose to anyone

ITSC NEVER asks your password

Do not store passwords in any physical location or on any mobile device without

encryption or password protection

Avoid to input your username & password via public/untrusted computers or

networks

Aware shoulder surfing

Regularly change your password

Use a strong password consist of at least 8 characters with a combination of UPPER

or lowercase alphabetic and at least one numeric character

Unable to use last three password history

Account will be locked after multiple failed attempts56

Information Security Awareness (2)

Avoid data/personal data leakage through the Internet

DO NOT visit any suspicious websites

DO NOT download any unknown software or media files

DO NOT OPEN any URLs on suspicious emails (it may be “phishing emails”)

DO NOT OPEN any suspicious emails

ITSC NEVER asks for your password or any other personal information

via email

Login to Lingnan systems from Lingnan webpage

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Information Security Awareness (2)

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Please DO NOT click the

link, URL or attachment

which is embedded in

suspicious email

message.It may be “phishing emails”)

Information Security Awareness (4)

Avoid data/personal data leakage from storage media

DO NOT leave storage media unattended in public areas

Keep the storage media in a secure place (with lock and key) when not in

use

DO NOT rely on USB storage device to store sensitive data

Use data encryption and secure devices/media to protect your data where

necessary

Delete any sensitive data immediately after use if you must copy it to the

USB storage device

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Information Security Awareness (5)

Avoid data/personal data leakage from personal computers

Protect your personal computer

Install and enable anti-virus and anti-spyware software

Install and enable a personal firewall

Regularly apply latest patches for your operation system

Always consult ITSC Helpdesk when in doubt about suspicious links and

attachments

Report any potential security incident to ITSC Helpdesk at 2616-7995 or email

to itsc@LN.edu.hk

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Information Security Awareness (6)

Aware social engineering activities

Always remember to lock/ logoff when you are away your computer

Disconnect from unused network connections

CAUTION while accessing free wireless network and using Virtual Private

Network (VPN)

DO NOT setup any unauthorized server/network equipment on the campus

network

DO NOT leave your computer unattended

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Information Security Awareness (7)

Safety tips for using public/untrusted computer & network

DO NOT use the "Remember My ID" in the browser

DO NOT enable the password auto-complete/remember password feature

Remember to "Logout" from any system used

Clean up the browser's cache

DO NOT trust the bookmarks of the browser, always key in the URL by yourself

Avoid to conduct financial transactions

Prevent to fill in any personal information on public computers or networks

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Copyright Issues

Intellectual Property

You need to understand software piracy and intellectual property issues.

Please see

https://www.ln.edu.hk/staff/policies-and-guidelines/intellectual-property

Scope

General: Copyright Ordinance 2001

Copyright in Education

Legal Computer Software in Lingnan University

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Copyright Issues

Some Protection of Copyright Tips

DO NOT use university facilities to upload or download any copyright

software or media files

DO NOT share any copyrighted material using P2P (peer-to-peer) software

applications, such as BT (Bit Torrent)

CONTACT ITSC on ext 7995 if you find any material on the University

network or computers, that you think may violate copyright

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Online Teaching (1)

Supported Software:

Zoom

https://www.ln.edu.hk/itsc/services/learning-and-teaching-services/zoom

MS Teams

https://www.ln.edu.hk/itsc/services/learning-and-teaching-services/msteams

Panopto

https://www.ln.edu.hk/itsc/services/learning-and-teaching-services/online-video-platform-panopto

Webcam in Teaching Venues:

Classrooms in LKK (Leung Kau Kui Building) and WYL (Dorothy Y.L. Wong Building)

https://www.ln.edu.hk/itsc/services/it-facilities/classrooms-with-webcam

HD Webcam for On Loan

Webcams are available for on loan for one semester

Submit Service Request (Equipment On Loan -> USB Webcam On Loan for Online Teaching)

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Online Teaching (2)

Mainland China VPN service:

A dedicated 100Mbps VPN service between the University and Mainland China has be established to provide higher speed Internet connections for students residing in Mainland China

Smart Classroom

LBY G06 has been transformed into a smart classroom, equipped with an 80-inch LEDTV in the front of the classroom, a 65-inch LEDTV on the side wall, 3 auto-tracking cameras and 2 condenser microphones to facilitate the tracking of teachers and students’ interactions. A lecture-capturing system is also implemented for class recording and remote lecture broadcasting

Software for Computer Labs

For some teaching software installed in computer labs (Adobe Creative Cloud, SPSS, etc.), the high licensing cost does not permit ITSC to make a copy of them be available to all students.

ITSC will make arrangement with the course instructors to enable Remote Desktop for accessing those software in computer laboratories. Please send an email to itsc@LN.edu.hk with the software needed and class schedule

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ITSC Helpdesk Services

ITSC Service Counter Opening Hours

(Mon-Fri) 8:30 am – 6:30 pm

ITSC Hotline: 2616-7995 or Extension 7995

(Mon-Fri) 8:30 am – 6:30 pm

Email Enquiries to itsc@LN.edu.hk

Staff Orientation slides for ITSC Services are available at

https://www.ln.edu.hk/itsc/itsc-information/orientation

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Thank you!!Enjoy your new venture at Lingnan University

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