SOCIAL MEDIA

For a Smarter Enterprise

A Mahindra Satyam Pega Practice Offering

BUSINESS LANDSCAPE

Social Media Influencing Business– Urgency to leverage social

media data to listen to customer feedback

BUSINESS CHALLENGE

How to improve customer

responsiveness and

customer happiness

BUSINESS NEED

End to End Solution that

provides near real time social

monitoring and engagement

SOCIAL MEDIA

For a Smarter Enterprise

OUR APPROACH

A robust technology platform

that leverages Pega ’s CPM

capabilities for engaging

customer over social media.

Industry Applicability

Applicable across all verticals Telecommunications, Banking & Financial

Services, Retail & Consumer Packaged

Goods (CPG), Hospitality, Travel & Logistics

PROACTIVE CUSTOMER SERVICE

LEAD GENERATION

IMPROVED NET PROMOTER SCORE

KEY BENEFITS

TRANSFORM your process AVOID a social media crisis ENGAGE better ACHIEVE best practices And GROW faster!

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