Post on 20-May-2015
description
TINA KAPLEADMINISTRATIVE ASSISTANT
DESTIN LIBRARY
Social Media Etiquette:M.Y.M.
Mind Your Manners
Course Outline
Introduction
Key Terms & DefinitionsM.A.N.N.E.R.S
Exercise: Dos & Don’ts
Introduction
About Me I have worked as an Administrative Library Assistant
for 8 years. I have been teaching introductory courses on
Facebook, Twitter & Pinterest for 3 years. This is my first time teaching this course.
About This Course This course will cover social media etiquette for all
sites but the emphasis will be on Facebook, Twitter & Pinterest.
This course is intended to provide you with the tools you need to enjoy our new digital world without losing sight of the manners you learned in the non-digital world.
Key Terms & Definitions
Status Update (FB), Tweet (T) & Pin (P) Creating an original post.
Share (FB), Retweet (T) & Send (P) Reposting something somebody else
originated. Like (FB/P), Favorite (T)
Letting others know you like something. Tag & Hashtag (FB/T)
Inviting others into a post.
M.A.N.N.E.R.S.
From: toddlerstoteens.org
Make others feel comfortable.
NEVER USE ALL CAPS! It makes people feel like you’re
shouting at them. No stalkers allowed. Liking, re-tweeting,
or re-pinning everything someone posts can be annoying and may feel intrusive to the other person.
Acknowledge others.
Reply, like, re-tweet or pin. If someone sends you something, mentions you in a
post, or tags you in a positive way, acknowledge it.
Don’t just walk away. Remember – when
interacting with someone, you are in a conversation with them. If you were together, would you just leave?
Never speak badly of others.
What you post online stays online! It only takes someone else a few seconds
to share your post or re-tweet your tweet. Passive aggressive posts
are good for no one. The person you’re targeting
may miss it entirely. The person you’re not
targeting may take it personally.
And the person who doesn’t get it will just fill in the blanks – and that’s bad news for everyone.
Nice-mannered people succeed.
Social media can have an impact on your reputation - personally & professionally. It only takes someone else a few seconds to share
your post. People will remember, and they will talk.
Would you say it in person? If you wouldn’t say it to
their face, you shouldn’t say it online.
In fact, you have to be even nicer online – subtle nuances of communication (tone, inflection, facial expressions) are missed.
Etiquette principles are respect, consideration & honesty.
Respect yourself first. Nobody wants to hear you berating yourself. Some
will feel bad; others will think you’re fishing for compliments.
Be considerate of others. Avoid excessive posting. Limit the use of hashtags. Always ask for permission
before posting pictures of others.
Be honest – but please don’t overshare. What is private should remain private.
Respect other people.
Online networks may be more diverse than the community in which you live and work. Be sensitive to other
points of view & situations.
If you participate in a debate, be prepared to disagree respectfully & let it go when necessary.
Please don’t swear. MYM (Mind Your Manners) & WYW (Watch Your Words)
Speak from the heart.
Speak from the heart, but use your head.
Think before you post.
Do!
Don’t!
Exercise: Dos & Don’ts
Do Don’t
Do Don’t
Do Don’t
Do Don’t
Please take a few minutes to test your skills before leaving class by clicking on the link in the chat box.
https://www.surveymonkey.com/s/JS9STLX
Skills Assessment
Thank you!
Don’t forget –
Complete the course evaluation, provide me with your e-mail address, and I will send you a VIP coupon.https://www.surveymonkey.com/s/C6NDVZL
Check out the free lib guide at:
http://bama-slis.libguides.com/socialmediaetiquette
Contact Me:tkaple@cityofdestin.com
(850) 837-8572