Social media analytics

Post on 06-Dec-2014

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Transcript of Social media analytics

Customer Analytics Platform 100% Integrated - 100% Productivity - 100% web – 100% customer behavior

QUITE Easy, QUITE Fast, QUITE Smart

Web

CRM

ERP

Campaigns

eMailing

Social Media

Demographics

Identify

Attract

Retain

Patterns, Predict customer behaviour

Smart segmentations, effective campaigns

Profile, Most profitable customers. Churn prediction