Post on 21-Oct-2014
description
SMS MAGIC FOR SALESFORCE1
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Date: 25th March 2014
Presenter:Neelabh Shrivastava – Associate Product Manager
Agenda
◻ Introduction◻ Salesforce1 Platform◻ SMS Magic for Salesforce1◻ Features and Essential Use Cases◻ A glimpse of Improved UI◻ How to get started?
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About Screen Magic
◻ Screen Magic, a mobile media company mobilize enterprise communication on SAAS platforms.
◻ SMS Magic Interact is a plug and play application for Salesforce CRM. It enables 2-Way SMS/text connectivity for businesses using SFDC.
◻ Currently, 600+ businesses from various industry verticals are mobilizing their customer interactions using our solutions.
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Salesforce1 and SMS Magic
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Send SMS Notifications
on the go!
In App Notification for
Incoming messages
SMS activity in Chatter feed
Personalize your communication using templates
Sales Process1
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SMS Magic for Sales Process
◻ HTM Inc. is a Company using Salesforce to track, manage and communicate with their prospects.
◻ Their Sales Executive, Steve wants to send a follow up on a proposal sent to a prospect, Chris a week ago.
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SMS Magic for Sales Process
Steve (Sales Executive)
Searches for hot leads
Chris (Customer)
Hi Chris, Just wanted to follow-up on the proposal I had sent you. Let me know if you need anything else. Thanks, Steve
I would like to take this proposal ahead. Can you give me more details on this?
Creates a new opportunity
How it can improve Sales process?
◻ Send appointment reminders/ Follow-up messages.
◻ Get instant notification of customer’s response. Act immediately & reduce your response time.
◻ Respond to customer queries on the go.
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Customer Service – Field agents2
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Salesforce1 for Customer Service
SMS Magic for Customer Service
◻ Nova Enterprise is a Company providing solutions for Laptop maintenance
◻ They are using SMS Magic as part of their Customer service process.
◻ Customers send a SMS with their problem to their response number and a case is automatically logged in Salesforce.
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SMS Magic for Customer Service
Nick (Customer )
I am having issues with my laptop. I had installed a new software and now my system keeps on rebooting
Harris - (Field Agent)
Hello Nick, Can you try booting your system in safe mode and do a system restore? If this does no work I can comedown and have a look at it this evening. Thanks, Harris
Thanks! That did work!
How it can improve Customer service?
◻ Update customers about real time resolution status of their query/issues.
◻ Confirm/reschedule appointments◻ Reduce delay in communication.◻ Solve customer cases even when you are on
the move.
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Key Benefits of SMS Magic
◻ Two way, time sensitive communication.◻ Keep in touch with your customers on the go.◻ Single click process of sending messages.◻ All communications are logged in Salesforce
CRM!
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Improved UX in Salesforce CRM
Limitations
◻ Only works with objects which have “phone” or “mobilephone” field
◻ Not available for bulk messaging
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How to get started?
◻ Install SMS Magic Interact from Appexchange◻ Install SMS Magic for Salesforce 1Add-on
Package from sms-magic.in ◻ Use our resource center to set up your required
notifications!◻ Get in touch with sales@screen-magic.com for
pricing details (It is free if you have an Interact subscription)
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Support co-ordinates:
Email - care@screen-magic.com Skype – smsmagic Twitter - @smsmagic Support timings - 4AM GMT to 10PM GMT,
Monday to Friday
Questions?
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Thank You!
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