Six Sigma Revisited

New views of an old practice

Steve NeuendorfSASQAG Nov 16,2007

Something ExcitingAmen' to a church-free lifestyle By Cathy Lynn Grossman, USA TODAY SEATTLE — It's Sunday morning in the state that leads the nation in a soul-shaking statistic: the highest percentage of people who say they have no religion.

Religion

Politics

So Let’s Talk aboutSix Sigma (or six sigma; or Sick Sigma . . . )

Pretty Exciting Stuff

DM

AIC

Hos

hin

Belts

FMEA

QFD

Ishi

kaw

a

Proc

ess

Ow

ner

Lean

DFS

S

DPM

O

DM

ADV

Cham

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Com

mon

Cau

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Six Sigma Trees

A whole bunch of tools

Tagu

chiM

aste

rs

Not just numbers anymore

• Something about “Statistical Process Control” (SPC) implies “Statistics” or numbers.

• Way too many people and organizations think it is only about numbers and process

(BUSINESSWEEK - June 11, 2007) Six Sigma: So Yesterday? In an innovation economy, it's no longer a cure-all So has the Six Sigma moment passed? "I think it has," says Babson College management professor Tom Davenport. "Process management is a good thing. But I think it always has to be leavened a bit with a focus on innovation and [customer relationships].”

You have to wonder sometimes

Measurement Cycle

Competence

Cons

ciou

snes

s

Six Sigma Forest

Why it works so well and in so many places

Discipline

Quality

The “Study”

www.hskni.com

Surprising Find

Facilitating

Decision Making Influence

Risk Influence

VOC Influence

About the PresenterSteve has over thirty years experience in consulting, management, industrial engineering and

measurement, with twenty five years directly related to management, measurement and improvement of software engineering projects and processes. Steve also has extensive management consulting experience, BA and MBA degrees with post graduate work in information management, and a JD and subsequent practice focusing on business. Steve has extensive teaching experience ranging from academics to hands-on workshops.

For the past year, Steve has been doing a research project for NASA on management of strategy,

portfolios, programs and projects in Corporate America. The study analyzed program and management structure, sizing and performance, and the influence of discovered recent and dramatic change.

Steve is the author of two books: Six Sigma for Project Managers, 2004 Management Concepts, Inc., Vienna, VA, ISBN 1-56726-146-9Project Measurement, 2002 Management Concepts, Inc., Vienna, VA, ISBN 1-56726-140-X