Post on 15-Jan-2016
description
To represent, lead and serve the airline industry
Simplifying the BusinessThe Next Phase
Zhang BaojianVice President – N. Asia
E-ticketing (complete) CUSS BCBP IATA e-freight Fast Travel Baggage Improvement
Programme
Simplifying the Business
NEW
NEW
ET- Goal Achieved
ET achieved
After 4 years, a team of 150 delivered: 286 ET capable airlines in April (99.8% volume)
23 Workshops – trained over 1,250 industry professionals
ET Buddy Programme - 63 airlines
Online tools – 214 airlines
CUSS – On pace to reach 2008 target 2004: 10 airports Currently: 94 airports live (105 airlines) Target: 130 airports
US, 13
MENA, 2
Asia Pacific, 8
Europe, 35
North Asia, 15
Russia / CIS, 2 Africa, 4
The Americas,
15
Africa 11
Americas 11
Russia CIS 13MENA 13
North Asia 10
US 5
Asia Pacific 17
Europe 55
Currently: 135 airlines BCBP capable Target: 200 airlines by end 2008 Standard for mobiles published
BCBP – Industry-wide in 2010
Number of BCBP capable airlines by
region
UK
Singapore
Hong Kong
NetherlandsCanada
6 locations live since 5 November 200720 routes – 12 documents removed
Sweden
IATA e-freight: Pilots a Success
IATA e-freight – Gaining Momentum
Secure the product Define 3 missing electronic document standards
Publish e-freight Handbook
3 new locations set to launch in 2008: Germany, South Korea and Mauritius
Target of five more key markets by end 2008
New StB Programmes:Fast TravelBaggage Improvement Programme
Would you favour airlines to provide the passenger with more self-service options? (All Pax)
0%
10%
20%
30%
40%
50%
60%
70%
Americas Europe Africa and Middle East Asia Pacific
Yes No Do not know
Source: IATA CATS 2008
Fast Travel: Better Service, Lower Cost
To offer a full range of services to passengers at departure, transfer and arrival (excluding security/immigration) and reduced costs to industry
Fast Travel: Six projects for improving service, reducing cost
Step 1: Check-In
Step 2: Bags ready-to-go
Step 3: Document scanning
Step 4: Self-boarding
Step 5: Flight re-booking
Step 6: Baggage recovery
Fast Travel Programme – On track
Target pilots
Pilots secured
Participants
Check-in 2 2 Air CanadaKLM
Bags ready-to-go
2 3 Air CanadaVancouver, London,
Montreal
Document scanning
2 2 ContinentalUnited
Flight re-booking
2 2 ContinentalUnited
Self-boarding 2 2 LufthansaSAS
Bag recovery 2 2 ContinentalUnited
Baggage Management – What’s the problem? Lost baggage a top concern for travellers
Among the top five concerns: IATA CATS 2008
Baggage mishandling rate increasing Passenger volumes increasing New carry-on restrictions Current industry baggage success rate: 98%
Annual cost to the industry: USD 3.8 billion
Is RFID the answer?
BIP: Reducing baggage mishandling
1.8% Mishandlingrate
98.2% of bags have no problems
Transfer baggage mishandling (49%)
Failed to Load (16%)
Arrival station mishandling (8%)
Loading / Offloading error (5%)
Other (22%)
Causes of mishandling
RFID alone solves only 20% of mishandling
BIP, together with RFID, has the potential to solve ALL mishandling issues
BIP solution set: 5 pillar approach
Infrastructure
Processes
Information & technology
People
Source: SITA Worldtracer 2007
Identification & Location
BIP: What will happen next
Focus for 2008: Define programme
Produce toolkit (40+ solutions)
Validate approach with six airlines and airports: Participating airlines are Delta, Emirates, LAN, Lufthansa
Focus for 2009: Provide validated tools to airlines and airports
Engage globally based on need
For more information, visithttp://www.iata.org/stbsupportportal