Seven steps to overcome the challenges of business

communication

by

Prime Point Srinivasanat

Sathyabama University, Chennai

25 Feb 2014

Power Lecture series

Seven steps to overcome the challenges of

business communication

What are the components of communication?

• Verbal communication (writing and speaking)

• Non Verbal communication (Body language)

• Listening / Reading

• Silence

Components

Process of communication

Sender == Receiver

|| (Transmission) ||

Message Message

What are the barriers?

Barriers of communication

• Problems caused by sender

• during transmission

• in reception / receiver end

• Receiver comprehension

• Message formation

What are the common problems faced by students in writing and

speaking?

Common challenges

• Stage fright or stage fear

• Lack of self confidence

• Language skills

Common challenges

• Organising the content

• Delivery (for both writing and speaking)

• Any other ????

How to overcome challenges in seven steps?

First step - Attitude

• Develop a right attitude

• ATTITUDE is everything (100%)

• Total of ATTITUDE (1+20+20+9+20+21+4+5) is 100

• Be a good listner

Second Step – Self confidence

• Develop a confidence within you.

• Believe that you have wings and you are capable of flying

• Read the books of great achievers

• Develop positive thinking

Third step - Planning

• Plan first what you want to write or speak. (like mother In the kitchen)

• Focus on the theme (eg: generic topic like environment pollution to be reduced to pollution due to vehicles, if possible to the specific area)

Fourth Step - Preparation

• Do homework. Collect the relevant materials.

• Do not ignore any material that is relevant.

Fifth step - organise

• Understand your audience who receives your communication.

• Organise the speech or writing as per sequence(out of the materials gathered)

Sixth step - Delivery

• Writing or speaking should be structured properly.

• Clarity, choice of words, brevity

• Word count or time factor

Sixth step - Delivery

• Make your communication audience centric and interesting.

• Feedback from audience (readers reaction, non verbal cues, etc.)

Seventh Step - Practise

• Practise communication – listening, reading, speaking, writing and even silence.

• Read the newspapers daily and listen to news bulletins.

• Avoid ‘Tanglish’. Learn to respect the language.

Seventh step - Practise

• Do not use abbreviations or slangs in writing.

• Spend minimum time on facebook/twitter – Open blogs and learn writing. Blogs are best tools.

• Speak in the seminars organised in the college and outside.

Finally

Opportunities are available in plenty around us. Do not ignore. Search

for them. Grab them to take advantage.

If you mind, you can do it, we can do it and India can do it.

K Srinivasan

www.imageaudit.com

www.corpezine.com

www.poduniversal.com

prpoint@gmail.com