Post on 28-Sep-2020
Handout for First Things First Early Childhood Summit 2020 Session 202:
Building Confidence and Trust with Parents and Staff During a Crisis Barbara Milner and Kathryn Wauters
“….the first job of any leader is to inspire trust. It’s to bring out the best in people by entrusting them with meaningful
stewardships, and to create an environment in which high trust inspires creativity and possibility.” Stephen M. R. Covey
From the book, “The Speed of Trust” by Stephen M.R. Covey
The Components of Trust are comprised of two equally important parts:
1. Character: Relates to a person’s integrity, motives, and intent when with other people.
2. Competence: Is a person’s skills, results and track record.
The 13 specific behaviors associated with both character and competence and build trust are:
Demonstrate Respect Right Wrongs Show Loyalty Deliver Results Get Better Confront Reality
Practice Accountability Keep Commitments
We will be covering the following although the above are referenced:
Talk Straight
Create Transparency
Clarify Expectations
Listen First
Extend Trust