HEARTY WELCOME

INDIAN INSTITUTE OF PUBLIC ADMINISTRATIONNEW DELHI

Sh. AJAY SAWHNEY Joint Secretary ,Training

Department of Personnel & Training, Govt. of India.

32nd ADVANCED PROFESSIONAL PROGRAMME IN PUBLIC ADMINISTRATION (2006-07)

TALKON

“E-GOVERNANCE”

eGovernmenteGovernmentThe Andhra Pradesh ExperienceThe Andhra Pradesh Experience

Dec 2006

Ajay Sawhney

AP 2001: eGov InfrastructureAP 2001: eGov Infrastructure

• APSWAN (AP State Wide Area Network)• Video-conferencing upto district level• Teleconferencing – Districts to Mandals• APNet - Using KU Band over INSAT 3B• AP Secretariat Campus Area Network• CIOs training with IIMA & Satyam• Shared databases: citizens, land, GIS• Extensive training infrastructure

E-Governance Projects E-Governance Projects

• IT for high quality citizen services• eSeva, FAST/CFST, CARD, MPHS, LRMIS • AP Portal, Municipalities

• IT for high internal efficiencies• Treasuries, CMIS, APDMS, CaringGov, C2K

• IT for better enforcement of law• COMPACT/VATIS, Excise • E-COPS, Courts, Legal Caseload Management System

• IT for human resource development• MSIT, APNET (Ku Band), 1000 Schools, Social

Welfare

• IT for health care• Hospitals, India Health Care (PHCs), Telemedicine

eSevaeSeva• Multiple services offered at each counter• 249 centres operational in Hyderabad & 116 municipal towns• 35 lakh transactions per month• Utility / Tax Payments

– Electricity, Water, Property Tax, Telephone bills, Mobile phone bills– Filing Sales Tax Returns, payment of sales tax, traffic fines

• Certificates– Birth / death certificates …

• Passport and Licenses– Filing applications for passports– Municipal trade licenses, Learner’s License, Vehicle registration …

• Bus tickets … train tickets, airline tickets, travel bookings – Cinema tickets, Money Transfer, Investment services

• E-Payments on internet (www.esevaonline.com)

AP Portal – AP Portal – www.aponline.gov.inwww.aponline.gov.in

• A single window to all government information, forms, payments and interactive services

• Implemented through a JV with a technology partner• Hosts multiple citizen services and software applications

including exam results, hall tickets for statewide exams • G-G MIS systems hosted apart from citizen services • More services are being added continuously• More than 1000 franchisee centres; competing with

eSeva

www.aponline.gov.in

76 million records

2002: Towards A Roadmap2002: Towards A Roadmap

• Back to the basics• Arriving at the big picture• ICT Architecture• Prioritizing projects and initiatives• Inside out vs. Outside in views: Services• Shared infrastructure, delivery channels, core

applications, databases• IFIS, HRMS, SBMS, eProcurement, Data Centre• Departmental services• Public private partnership models eGov Roadmap

Secure Intranet

Core Applications

Group Applications

Welfare

Departmental Applications

Departmental OutletsEducation Health Agriculture

Home & Law Revenue Transport Municipal

Ind & Comm Tourism Engineering Energy

IFISSmart Cards

caringgov

E-Procurement

Social BenefitsMgmt System

Core DBs

HRMS

•Land DB•Citizen DB

Database Servers

Data Warehouse

Security &NMS Sys

StorageAreas

PKI

DATA CENTRE

ApplicationServers

Web ServicePortal

PaymentGateway

HELP DESKCALL CENTRE

DELIVERY CHANNELS

KiosksService Center

Home PC’s

Mobile

CITIZEN BUSINESS

Single WindowFor

Business

AP’s Vision of e-Government

INTERNET

Single WindowFor Citizens

E-Seva

Core Applications

smartcard e-Proc

Portal

GIS SmartGov

OLTP

IFISHRMS

Data Centre

PaymentGateway

Datawarehouse

PKIe-Seva

Agriculture

Civic Services Revenue

Business Engineering

Education

Judiciary

PoliceHealthcare

Welfare

EIMS

SMSCMS

UMS

e-Health

TelemedDIMS

HIMS

SBMS

PAX

WCMS

MarkNet

PMS

eCRM e.Biz

CARD

eCOPS

VASTIS

Excise FAST

InSysLIFE

MMIS

PRISM

MAS

CGRS

CCMS

FACTS

JUDIS

ICPS

CopSys

FISAGRIS AnSys

@pfirst

e-Government Blueprint.. an ‘inside out’ view

APIIS

eACB

APNET

Kiosks

Government

Farmer

Citizen Taxpayer

Business Children

Student

Women

Senior CitizenPatient

Vulnerable

Admission

ExamsE-learning

Scholarship

e-Health

TelemedHealthInfo

Medicines

e-Business Subsidies Helpdesk

Registration Returns

e-Payments Licenses

ReturnsLicenses

Info

Works

Payments

Services

Credit

Subsidies

Prices Advice

e-Government Blueprint

Infrastructure

Delivery Channels

e-Government Applications

Schemes

Benefitse-Government Blueprint

.. an ‘outside in’ view

Grievances

Pensions

Insurance

Health

Old Age Home

SHG’s

Crime

Benefits

Rights

Rights

Child HomeLiteracy

2003 & 20042003 & 2004

• Service-oriented architecture

• Unifie-X Gateway

• Interoperability framework: standards

• Parishkaram: Call centre services

• Open source, Web services & RAD

• Expansion of eSeva and APOnline

• … Rajiv Internet Village programme

• … AP Broadband Network

2005 & 20062005 & 2006Core Projects – IT&C DeptCore Projects – IT&C Dept

• Rajiv Internet Village Centres• AP Broadband Network• Strengthening eSeva• eProcurement• Telephonic & emergency services - call centres• Unifie-X Gateway & Standards• Jawahar Knowledge Centres – 86 JKCs/220

colleges/ 20000 students – enhancing skills for employability

Departmental Service ProjectsDepartmental Service Projects

• Integrated Land Information System• Strengthening & using MPHS• Municipal Services• Gram Panchayat Services• Health Services• Education Services• Agriculture Services incl. Rural Credit• Welfare Services• Police Services• Legal Services

e-Procuremente-Procurement (Golden Icon winner)(Golden Icon winner)

• Implemented through PPP model – Partner C1 India

• All processes are done electronically• More than 15000 tenders representing

procurement of Rs. 35000 cr. finalized so far• Tender processing time reduced from 4 to 6

months to 45 days; a significant number of tenders finalized within less than 7 days from last date of bidding

• Significant cost savings ~ Rs. 2400 cr.

AP Broadband NetworkAP Broadband Network

• Public Broadband Network by JV – AP Aksh• Affordable broadband services all over AP

– 2 Mbps @ Rs. 100 per month

– 100 Mbps @ Rs. 1000 per month

• Fibre to every village– 10 Gbps to each district headquarter (~25 towns)

– 1 Gbps to each mandal headquarter (~ 1125 towns)

– 100 Mbps to each gram panchayat (~ 22000 GPs)

• Every connection capable of supporting hosting content and services, and possibly outsourced work

Key StrategiesKey Strategies

• Citizen-centric focus• Plan eGovernment around services to be delivered• Simple themes with large user-base, tackling real problems• Awareness of opportunity cost• Careful pilots & rapid ramp-up• ICT architecture for standards & interoperability• Shared infrastructure, databases, applications• Innovative use of technologies, esp. web-based & middleware• Use of Public Private Partnerships• Focus on people and change management• Process reengineering in significant but digestible doses• Buy services with quality of service & SLAs, not technology

Simplifying Service DeliverySimplifying Service Delivery

• Logical separation of functions of “backend” services and “front-end” service access providers

• Service-centric architecture• Data standards and metadata framework

– Enables interoperability

• A messaging gateway – middle layer• Shared delivery channels, shared communication

network, shared databases, shared applications, data centre and call centres

• Moving towards integrated service delivery

Where can eGovernment take us?Where can eGovernment take us?

• Services designed from the point of view of the users – citizens and businesses

• Convenient single window services • Choice of multiple delivery channels• Increasingly integrated and seamless services• Integrated help desk and call centre for all government

services• Shift from a novelty to an expectation …• … and from an expectation to a matter of right

A citizen’s right to convenience and comfort

Thank YouThank You

Email: ajay.sawhney@nic.in

More information is available on:

www.aponline.gov.in

www.eprocurement.gov.in