Post on 11-Apr-2017
SERVPRO of Bloomfield/EnfieldRalph DiCristofaro • 844-254-1480
BE READY FORTHE
UNEXPECTED
RIMS Connecticut Valley ChapterFebruary 17, 2016
SERVPRO of Bloomfield/EnfieldRalph DiCristofaro • 844-254-1480
Be Ready For The Unexpected
SERVPRO of Bloomfield/EnfieldRalph DiCristofaro • 844-254-1480
MisperceptionIt’s not the Property Damage that’s the Biggest Disaster
It’s the Business Interruption
SERVPRO of Bloomfield/EnfieldRalph DiCristofaro • 844-254-1480
Emergency Ready ProfileBusinesses that survive a disaster tend to have an emergency disaster plan in place before disaster strikes.
SERVPRO of Bloomfield/EnfieldRalph DiCristofaro • 844-254-1480
Real World Wrong Way
SERVPRO of Bloomfield/EnfieldRalph DiCristofaro • 844-254-1480
Fast Action Is Critical
SERVPRO of Bloomfield/EnfieldRalph DiCristofaro • 844-254-1480
Real World Right Way
SERVPRO of Bloomfield/EnfieldRalph DiCristofaro • 844-254-1480
SERVPRO of Bloomfield/EnfieldRalph DiCristofaro • 844-254-1480
What is the most advanced and valuable emergency response equipment?
SERVPRO of Bloomfield/EnfieldRalph DiCristofaro • 844-254-1480
What is the most advanced and valuable emergency response equipment?
Not the Latest and Greatest Equipment
SERVPRO of Bloomfield/EnfieldRalph DiCristofaro • 844-254-1480
What is the most advanced and valuable emergency response equipment?
Not Even Your Emergency Response Plan
SERVPRO of Bloomfield/EnfieldRalph DiCristofaro • 844-254-1480
What is the most advanced and valuable emergency response equipment?
Not Even These Great Guys
SERVPRO of Bloomfield/EnfieldRalph DiCristofaro • 844-254-1480
What is the most advanced and valuable emergency response equipment?
SERVPRO of Bloomfield/EnfieldRalph DiCristofaro • 844-254-1480
What is the most advanced and valuable emergency response equipment?
It’s You
SERVPRO of Bloomfield/EnfieldRalph DiCristofaro • 844-254-1480
You and a Plan
SERVPRO of Bloomfield/EnfieldRalph DiCristofaro • 844-254-1480
We’re All Humans Here
• Do you have the best people in charge in case an emergency happens?– Provide clarity in crisis– Know the plan– Know the policy– Make quick decisions and adjustments– Naturally involve others and keep them
actively engaged
SERVPRO of Bloomfield/EnfieldRalph DiCristofaro • 844-254-1480
The best disaster is the one that never happens
SERVPRO of Bloomfield/EnfieldRalph DiCristofaro • 844-254-1480
Is Your Plan
• Up-to-date• Complete• Ready to
implement• Properly staffed
SERVPRO of Bloomfield/EnfieldRalph DiCristofaro • 844-254-1480
No Plan is Perfect
“In preparing for battle I have always found that plans are useless, but planning is indispensable.”~ Dwight D. Eisenhower Former U.S. President and Five Star General
SERVPRO of Bloomfield/EnfieldRalph DiCristofaro • 844-254-1480
Lack of an Emergency Plan 1
• Complete a SERVPRO Emergency Ready Profile or equivalent
• Capture all critical contact info like fire, police, hospital and security phone numbers
SERVPRO of Bloomfield/EnfieldRalph DiCristofaro • 844-254-1480
Lack of an Emergency Plan 2
• Mark, photograph, and describe all shut off locations (electricity, gas, water, alarm, sprinkler, IT, etc.)
• Partner with full service cleanup/restoration firm
SERVPRO of Bloomfield/EnfieldRalph DiCristofaro • 844-254-1480
Services Forgotten• Document drying• Electrical restoration• Duct cleaning• Art restoration• Machinery restoration• Cleaning antiques • Construction
SERVPRO of Bloomfield/EnfieldRalph DiCristofaro • 844-254-1480
Lack of an Emergency Plan 3
• Note necessary keys and their locations
• Include info for your alarm, sprinkler, server contacts
• Have a page of essential company/building contacts (building owner, on site maintenance, risk/property manager)
SERVPRO of Bloomfield/EnfieldRalph DiCristofaro • 844-254-1480
Lack of an Emergency Plan 4
• Brainstorm other people you may need quick access to:– Internet provider– HVAC– Flooring company– Plumber– Elevator company– Electrician– Mechanical
SERVPRO of Bloomfield/EnfieldRalph DiCristofaro • 844-254-1480
Lack of an Emergency Plan 5
• Property Overview– Address, Directions– Year built– Renovations? If so, what year?– Energy Program Certified?– Hazardous material
(type, location, main contact)– Building description
with photograph– Blueprint location– Supplemental generator power? How much?
SERVPRO of Bloomfield/EnfieldRalph DiCristofaro • 844-254-1480
Lack of an Emergency Plan 6
• Building Access– Elevator access– Stairway access– Door locations– Photographs of
all of the above– What else? – What’s unique?– Parking for
restoration vehicles
SERVPRO of Bloomfield/EnfieldRalph DiCristofaro • 844-254-1480
Outdated Emergency Plan
• Conduct annual review• Conduct annual staff
training• Reconfirm players know
where the plan is• Plan access via tablet and
smartphone
SERVPRO of Bloomfield/EnfieldRalph DiCristofaro • 844-254-1480
Incomplete Emergency Plan 1
• Added new facilities
• Made renovations• Moved
departments• Added or moved
hazardous or valuable materials
SERVPRO of Bloomfield/EnfieldRalph DiCristofaro • 844-254-1480
Incomplete Emergency Plan 2
• Have newer employee test the plan
• SERVPRO of Bloomfield/Enfield analysis
SERVPRO of Bloomfield/EnfieldRalph DiCristofaro • 844-254-1480
Lack of Implementation
• Train implementers • Run a mock drill• Test if key players can
find the plan within 60 seconds
• Reevaluate who has plan access
SERVPRO of Bloomfield/EnfieldRalph DiCristofaro • 844-254-1480
Think You Know Your Plan? Test it.
• Assess actual recovery capabilities
• Design, develop and implement a drill– Tabletop or full
scale– Identify any
flawed decisions and correct
SERVPRO of Bloomfield/EnfieldRalph DiCristofaro • 844-254-1480
Recovery
Emergency services • Stabilization and security
SERVPRO of Bloomfield/EnfieldRalph DiCristofaro • 844-254-1480
Recovery
• Priorities• Business interruption
services• Restoration and
construction• T&M Sheets
SERVPRO of Bloomfield/EnfieldRalph DiCristofaro • 844-254-1480
SERVPRO Corporate
• National leader• 1,800 franchises in U.S.
and Canada• Launched in 1967• Well Known & Respected• “Ready for whatever
happens”• Partners with Red Cross
Ready Rating Program• Construction company
SERVPRO of Bloomfield/EnfieldRalph DiCristofaro • 844-254-1480
SERVPRO of Bloomfield/Enfield
Clean up and restore residential and commercial property after fire, smoke, or water damage.
SERVPRO of Bloomfield/EnfieldRalph DiCristofaro • 844-254-1480
SERVPRO of Bloomfield/Enfield
• Top 100 franchise out of 1,800
• Top Volume Leader per license in Northeast
• 50,000 sf warehouse with office & conference room
• Certified Commercial Restoration Specialists
• Cover eastern U.S.• With other SERVPROs
cover the country
SERVPRO of Bloomfield/EnfieldRalph DiCristofaro • 844-254-1480
Restore vs. Replace
SERVPRO begins each job with a “restore-first” mentalityThis approach:
– Reduces recovery time– Completes job faster– Lower costs
SERVPRO of Bloomfield/EnfieldRalph DiCristofaro • 844-254-1480
About Sante Builders
• More than 35 Years in the Industry
• Second Generation of Quality Construction
• Superior Remodeling Workmanship
• Outstanding Customer Service
SERVPRO of Bloomfield/EnfieldRalph DiCristofaro • 844-254-1480
Full Service Restoration 1
• Structural Engineering• Steel work• Concrete work• Plumbing and
mechanical• Electrical
SERVPRO of Bloomfield/EnfieldRalph DiCristofaro • 844-254-1480
Full Service Restoration 2
• Roofing & Siding• Custom doors &
windows• Painting & wallpapering• Granite & solid surfaces• Architectural mill-work• Landscape Consultation
& Excavation
SERVPRO of Bloomfield/EnfieldRalph DiCristofaro • 844-254-1480
Commercial Services
• Commercial construction
• Commercial building renovation
• Commercial office build-out
• On-call emergency building repair
SERVPRO of Bloomfield/EnfieldRalph DiCristofaro • 844-254-1480
Misnomer: SERVPRO of Bloomfield/Enfield
• Connecticut• Boston, MA• Worcester MA• Portland, ME• Albany NY• South Carolina
SERVPRO of Bloomfield/EnfieldRalph DiCristofaro • 844-254-1480
SERVPRO of Bloomfield/Enfield
• Reduce mold and mildew• Handle biochemical
cleanups• Blood born pathogens• Restore documents and
valuables after soot, smoke, or water damage
• Get industrial machinery back on line
• Construction and more
SERVPRO of Bloomfield/EnfieldRalph DiCristofaro • 844-254-1480
More Resources
• RIMS• OSHA's Fact Sheet on
Planning and Responding to Workplace Emergencies (PDF*)
• American Red Cross Ready Rating
SERVPRO of Bloomfield/EnfieldRalph DiCristofaro • 844-254-1480
Thank YouAre you ready for the unexpected?Ralph DiCristofaroSERVPRO of Bloomfield/ Enfield, IICRC Certified Firm, Top 100 Franchise100 Peters RoadBloomfield, CT 06002
Toll Free: (844) 254-1480
Cell: (860) 308-5585Office: (860) 216-2785E-mail: servpro10121@gmail.com24 Hour Emergency Service