Service User Involvement Saves Lives

Improving Health and Wellbeing

Innovation in Community Services Workshop Two

Community Drugs Treatment Service User Involvement

How we found our Voice

Garreth Robinson

Garreth’s Story

• It started with an argument

• Life on drugs• Thought of change• Lost baggage• Getting the

relationship right• Watch this space….

A brief history

• Started in November 2007• Milestones/ Achievements

• Service user DVD Project• Involvement in Contract Tendering• Recruitment• Welcome Pack• Cohesion of group• AWARD• Developing training for staff

• Privileged access - trust• Communication – two way street• Developing listening skills• Sharing responsibilities for group tasks• Sharing a passion• Compromise• Opportunities to learn new skills and meet

others with a shared passion• Education – learning and sharing• Constructing our service

My Voice ~ Our Song

Service User Reference GroupShaping your service

We value your ideas andopinions We value your timeCome and have your say about yourService!We pay expenses and we meet onthe first Wednesday of every monthat 3pm.

Next meeting at: Beeston Hill Medical Centre

Service Development Ideas

We contributed to the development of resources

We worked on ideas for service improvement

S.M.A.R.T.E.R Friend

Get S.M.A.R.T with the help of a

S.M.A.R.T.E.R friend.

Help with

Your S.M.A.R.T. friend will liaise with your key worker to help you achieve set goals

Budgeting Employment

EducationHealthy Eating

Time Management

You will be able to contact your S.M.A.R.T friend at times when you need them.

Your S.M.A.R.T friend will be an ex-service user who understands your needs. They will be able to signpost and enable you to choose goals that suit you.

For all activities you attend with your S.M.A.R.T Friend you will receive points.

Each month, these points will be used to reward your commitment and motivation.

A S.M.A.R.T Friend will encourage and empower you to achieve your personal

S.M.A.R.T goals.PECIFIC

MEASURABLE

PECIFIC

MEASURABLE

ACHIEVABLE

REALISTIC

TIMELY

PECIFIC

MEASURABLE

Pharmacy Training – staff are required to complete a package of training, this includes a session co-facilitated by service users.

An award winning DVD

The Service User Experience of Leeds PCT Community Drug Treatment Service

Enjoy!!

• Thank you- any questions?

Exercise

Turn to your neighbour and discuss the questions below -you have 3 minutes

Write your answers on the post it notes in your pack.

Exercise

•What have you gained from hearing Gareth's experiences?

•Are there any barriers you are experiencing around PPI?

•How might you overcome these?

•1 PPI activity YOU pledge to do?