September Networking Event

Collaboration and Volunteering in the Digital Age

28 September, 201710:00am – 12:00pm

Agenda

Welcome and Introduction

State Library of NSW Presentation

UNSW Medicine Presentation

Q&A and Wrap up

Networking

Today’s Speaker

Jenna Bain

Digital Projects Leader

State Library of NSW

DIGITAL VOLUNTEERING

Bridge Builders

Rainbow Archive

Gary Wotherspoon

Faith Bandler

TRANSCRIPT TOOL

WWI diaries

Joseph Banks

papers

Indigenous

languages

Freycinet letters

Combined 16/17 data for Amplify & Transcript Tool

Today’s Speaker

Kiran Thwaites,

Clinical Skills Co-ordinator, UNSW Medicine

Collaboration and Volunteering

for a stronger community

Kiran Thwaites, SPP Coordinator, UNSW

Medicine

Volunteer Simulated Patient Program (SPP)

o What is it?

o Campus & Online Programs

- Motivations

- Recruitment

- Benefits

- Feedback

- Challenges

o Solutions

o What we’ve learned

o Research

What is the Volunteer SPP?

o Part of clinical skills curriculum taught to Phase 1 medical

students

o Run on campus March, June, August and October

o Sessions over 2 weeks, approx. 570 students, smaller groups,

morning and afternoon

o Grad Entry students: January, September and October

o Run online throughout majority of the year

Purpose

“I mostly felt that they were gathering blood out of a stone…I was a

vessel with information that they wanted. I was not sharing, I was

being interrogated.”

SP feedback, March 2017

Campus Program

o Established in 2014

o Scenarios: History taking & Assessment

o Physical examinations – you can touch this!

o Mums n’ bubs – respecting real-life choices

Community Volunteer Motivations

o Mixed past experiences with GPs and specialists

o Recipients of hospital care /loved one

o Medical background themselves

o Interested in medicine as profession

o Unique volunteering opportunity

Recruitment – the “ROE”

o Move away from campus /our own borders

o Flyers to medical centres, libraries, early

childhood centres, playgroups. Poor ROE

o Lifestyle Clinic, Rotary, Probus – mixed results

o PwC, Macquarie University’s GLP, Screenwise

o Online sources: Randwick eNews, FB, CFV (Go

Volunteering, SEEK, SMH Helpdesk)

o Pharmacy video – long term branding

Campus SP Profile

o Total registered: 105

o 24 Males, 81 Females

o 85% over 50 yrs old, many retired

o Majority from eastern suburbs

Community Benefits

o Giving back

o A sense of belonging

o Social engagement

o Self worth

o Self development

Faculty Benefits

o Local resource / convenience

o Life experience

o Observation skills

o Feedback/Assessment skills

o SPs are patient (and not really sick!)

Campus sessions – community feedback

“Being a volunteer was a fantastic learning and social experience - true of much volunteering: in giving, we

receive. I'd be delighted to participate again.”

- Lea

“Doctors are so important in our lives and people skills rate highly with their patients. I believe it's a skill that,

if not innate, can be learned.

I really enjoyed the experience. - Pamela

I've enjoyed the efficiency and the background work that goes into these sessions, the courtesy shown, the

camaraderie and meeting "different folks with different strokes.”

I come back for more sessions as I like being part of the journey, knowing the need and demand for doctors

in the future. The hope of being able to make them use their compassion to soften their theory

knowledge." - Yvonne

Student feedback

“The simulated patients gave really good feedback which I felt was very

helpful, as we don't usually get to hear how we performed from a

patients perspective. I also felt the simulated patients had very good

knowledge of their 'fake' medical history, as they were very convincing,

and it actually felt the same as taking a history from a patient in the

hospital. (AEA sessions)

“I liked how the patients were volunteers and were willing to help better our

skills as a medical practitioner. There was one great patient who gave us

advice based on her personal experience. I liked how there was a

variety of ages in the simulated patients.” (Skin sessions)

“The different patient personalities helped me learn how to alter my

approach to empathise with the patient in the best possible way.

(HMB sessions)

Challenges

o Age range, ageing group

oMore men please!

o Lack of diversity

o Session restrictions

Going online

o Create more opportunities for students to practice

o New realities of tele-medicine, need to prepare students by

exposing them to online ‘patients’

oDevelop communication skills online

oOffer students seamless integration of physical and online learning

platforms

Online Program

OSPIA – Online Simulated Patient Interactive Assessment

Launched November 2015

o Collaboration with University of Sydney research team

- UNSW provides students and SPs, Uni Syd collects

data

o Real, not virtual – SPs at home using laptop/PC and

camera

o SPs do training online

o SPs play patient and assessor

o Students can watch interview back and write reflection

Training

SP Calendar Page

SP Homepage

SP view during interview

Feedback

devices

Onscreen

guide for

assessment

For best

quality

interview

Safety

Assessment form for SP to complete

Recruitment

o Current campus SPs trialled the system

o Campus SP registration promotes OSPIA

o PwC, Macquarie Uni’s GLP

o Main source: CFV

Online SP Profile

o Total registered: 249

Age over 50: 80 Age under 50: 169

Male: 60 Female: 189

o Location:

SA: 3 WA: 4 VIC: 7 ACT: 5 NT: 1 NSW: 228

Sth Africa: 1

o Greater diversity than campus SPs

Online Volunteering Benefits

o Flexible – 7 days a week, night or day

o Less demanding logistically (can be almost anywhere)

o Short sessions: 30 minutes vs 2 hours on campus & efficient use

of time

o No long term commitment, can dip in and out

o Opportunity for SP to assess and provide written feedback at their

chosen pace (offline)

University Benefits

For the student:

o More flexibility

o Video playback

o Less stressful than in front of peers

For the Faculty:

o Creates a community of diverse ‘teachers’

o Minimal administrative or academic oversight

o Cost effective

Online Program – community feedback

O Outstanding

S Stimulating

P Practical

I Important

A And more - Pamela

Student Feedback“Thanks for making OSPIA a compulsory part of our training. I'm fine talking to

people in public and casually, but for some reason, I get a bit "tight" and anxious

when it comes to taking a history, because I don't know if I'm using the right body

language, asking the right follow up questions, etc. Consequently, the history

sometimes feels like a bit of a blur to me, and afterwards, I find it difficult to

remember all the little bits that happened during the history. The playback feature

and the analysis is super handy. Of course, practicing face to face is also

important, but this is a great strategy.”

“Convenience of practicing communication skills from anywhere … good for both the

student and the simulated patient (SP).

“A recording of your history with feedback on your performance - can revisit it

anytime and track progress, after doing a few.”

“Detailed feedback on non-verbal cues”

Online Volunteering Challenges

For SP:

o Technical glitches / no instant fixes / no iPads

o Lack of feedback on performance

o Lack of scenario variety

o Appts not being taken up

For UNSW Medicine:

o Reliance/faith in SPs to do it well and unsupervised

o Lack of regular contact with SPs

o Overall retention of SPs

Solutions

o Weekly reports of activity – student reminders (can

be hesitant)

o Volunteer now calls SPs – esp those inactive. KT to

follow up

o FAQs to assist technical and other concerns

o Looking at new scenario, eventually a bank

o Encourage feedback at any stage

o Thank SPs and reminder they are part of a wider

online community.

What we’ve learned

o Technology can be used to draw in more volunteers who

might not normally participate

o Online provides volunteers much more flexibility and

autonomy

o Don’t forget the human touch although it’s online!

o Practice what we preach: clear, friendly communication

o Listen to volunteer feedback – improves what we do

o Recognise value of individuals’ participation, positive

reinforcement

o Look for more opportunities to collaborate (eg NIDA) for P2

and P3 students.

Research

o University of Sydney research on volunteer user

experience being conducted (campus and

online).

o Focus groups – gathering feedback on how to

improve volunteer experience.

Building a stronger community

o Enormous benefits with collaborating: win-win

o SPs and students are part of the same community

o Students need to secure real-world practical skills for a rapidly

evolving workplace

o Exposure to diverse community members, both in face-to-face

and online/digital experiences deepens engagement and

understanding with both the local and wider Australian community

Q & A

You can become

a member of

The Centre for

Volunteering!

Upcoming Events

October 26 @ 10:00 am - 12:00 pm

Why businesses should stop giving money to charity –

Corporate/Charity Partnership Guidance and Strategies

PresenterDaniel Murray

Director & CO-Founder of Empathic Consulting

Book at:

http://www.volunteering.com.au/event/why-businesses-should-stop-giving-money-to-

charity-seminar/

The CfV - How do we help?

The Centre for Volunteering has a range of resources

and research links to help

your volunteer program

NSW Volunteer of the Year

Awards

THANK YOU

For more information visit http://www.volunteering.com.au