Senior Companion Program Performance

Measure Surveys: Data Collection

DateTime (Eastern)Time (Pacific)

Overview of the SCP Independent Living Performance Measurement study

Timeline and due dates Technical assistance Review the two surveys Steps involved from data collection to

reporting Q & A

Session Agenda

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SCP Performance Measures

Performance Measure Instrument

H9. Number of homebound or older adults and individuals with disabilities who reported having increased social ties/perceived social support

SCP Independent Living Performance Measure Survey

H14. Number of caregivers of homebound or older adults and individuals with disabilities who reported having increased social ties/perceived social support

SCP Respite Performance Measure Survey

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Measures benefits for clients and caregivers served by Senior Companions (social support/ties)

SCP grantees beginning a new grant cycle in PY 2013 are required to use the performance measure surveys.

SCP clients and caregivers are being asked to complete the survey, but their participation is voluntary.

Goal: More than 85 percent of clients and caregivers complete a survey.

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SCP Independent Living Performance Measurement

Study

Study launch date: July 8, 20131.Download survey resources.2.Prepare for data collection.3.Distribute and collect surveys.4.Enter survey data into the Client-Caregiver Surveys Spreadsheet (available in August).5.Email spreadsheet to CNCS by September 30, 2013.6.Report results in eGrants using your progress report.

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Timeline: July 8 – Sept. 30

Senior Corps Survey Help DeskTelephone: 1-800-207-0750Email: SCSurvey@jbsinternational.com Monday – Friday, 10 AM – 8 PM Eastern

Website www.nationalservice.gov/resources/sc-evaluations

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Technical Assistance

Performance Measure Surveys

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SCP Independent Living Performance Measure Survey (for clients)

SCP Respite Performance Measure Survey (for caregivers)

Surveys are confidential. (No names. Store in a safe place.)

Surveys are voluntary. Clients and caregivers may choose not to do a survey.

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Download surveys at: www.nationalservice.gov/resources/sc-evaluations

1. Preparation • Talk to stakeholders• Make a list of clients receiving

independent living services (H9)• Make a list of caregivers

receiving respite services (H14)• Decide how to give out surveys• Prepare survey helpers

2. Give out the Surveys

• Distribute and collect the surveys

• Follow up as needed

3. Summarize the Data

• Enter the survey data in spreadsheet

• Email spreadsheet to CNCS• Report results in eGrants as

usual, using your progress report

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Steps from Data Collection to Reporting

Keep stakeholders informed (staff, volunteer stations, advisory board, volunteers).

Volunteer stations are likely to be most involved in survey effort.

Offer to share results with stakeholders. See “talking points” in information packet.

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Talking to Stakeholders

Clients who have been receiving independent living services

Caregivers who have been receiving respite services

Put together a client list and a caregiver list so you can track who gets a survey: One+ year service Language If assistance is needed and what kind Tracking, follow up

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Put together two lists: (1) clients (2) caregivers

Someone reads the survey and takes down the answers the client gives (“interview format”)

A family member or caseworker could do the survey for the client: Regular and recent contact with the client Knows what the Senior Companion does for the

client Senior Companions cannot assist their own

clients.

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What about those clients who will need assistance?

1. How to assist clients with surveys or other confidential paperwork?2. How to decide when someone else should provide the information for a client?

a. How to determine who should provide information for a client?

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What advice can you share with the group about…

OptionsIn person, by handing it to them to fill out;In person or over the telephone, by reading it to them and taking down their answers (on paper or on a computer/mobile device); Sending it to them through the mail; orEmailing them a link to the survey which they would fill out online.Schedule data collectionSee sample data collection plan and schedule

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Deciding how to give out the surveys

Volunteers or staff (survey helpers) are trained to distribute surveys to clients and caregivers.

They hand surveys with envelopes to clients/caregivers to complete on their own.

Client/caregiver gives it back in envelope or mails it.

Some survey helpers can be trained to give survey as an interview.

Senior Companions cannot give the survey as an interview to their own clients/caregivers.

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Preparing survey helpers

Resources for Preparing Survey Helpers

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Survey helpers need to know: How to introduce the survey and answer questions about it;How to maintain confidentiality; What they can and cannot do to assist; and,What to do with completed surveys.

Survey helper training resources are available on the website.Facilitator notesExercisesHandoutsPPT slides

Use them “as is” or modify.

Distribute and collect surveys. Steps depend on how you do it: in person,

telephone, mail, online (see Information Packet)

Follow up to achieve high response rate. Aim for at least 85% surveys returned. Use your Client and Caregiver lists to track.

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Giving out the Surveys

Download the Excel spreadsheet and instructions. Enter survey data into the spreadsheet.

Calculates response rate and results for you! Email the spreadsheet to CNCS by Sept. 30, 2013. Report results in eGrants using your progress

report on your usual reporting timeline.

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Summarizing the Data

The spreadsheet will be available in August, and training is coming! www.nationalservice.gov/resources/sc-evaluations

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Questions?

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Resources

Next Webinar: Summarizing the Data (dates to be announced )

Senior Corps Survey Help DeskTelephone: 1-800-207-0750Email: SCSurvey@jbsinternational.com Monday – Friday, 10 AM – 8 PM Eastern

Website www.nationalservice.gov/resources/sc-evaluations