SEE the futureWolter Smit, CEO & Co-founder

SEE the future

TOPdesk in numbers

11 branches9 countries

3rd BestEmployer

547employees

Founded in1992

Service Excellence

Service DeskClient Supplier

?

The End of Possession

On-premises

5.7 5.6 5.5 5.4 5.3 5.2 5.1 5.0

SaaS

5.7 5.6 5.5 5.4 5.3 5.2

Newest

Newest

Continuous Deployment

You Suppliers

Large Medium Small

Introducing…

Size

Colla

bora

tion

Ocassionally

Part of the team

YourTOPdesk

BespokeIntegration

E-mail

PhoneOften

Customer

Service ExcellenceCustomer Centric Service Chain

“The End of Possession”

· Demand service, not a device· Make the chain transparent· Orchestrate the experience

Are you really Customer Centric?

SLA XLA

Suggestions in Self-Service Portal

Service DeskClient Supplier

ServiceDeskClient Supplier

Service ExcellenceCustomer Centric

“Are you really Customer Centric?”

· SLA or XLA?· Service will be central· Empower the customer

Service Chain

“The End of Possession”

· Demand service, not a device· Make the chain transparent· Orchestrate the experience

Questions?