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VISIT 2010 – Fujitsu Forum Europe 1
Sourcing & Deployment – Room 12
Shapingtomorrowwith you.
Security, availability & more – what midsized companies demand from ITwith you. p
Dr. Heiner DiefenbachCEO, TDS AG
14 00 h14.00 h
VISIT 2010 – Fujitsu Forum Europe
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Security availability & more –Security, availability & more what midsized companies demand from IT
Dr. Heiner Diefenbach, CEO, TDS AG
VISIT 2010 – Fujitsu Forum Europe 4 Copyright 2010 TDS
Overview
1 Wh t b i i1. What businesses require2. Potential solutions3. The right IT concepts4. Conclusions
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TDS at a glanceDid you know? Main lines of business
IT outsourcingResponsibility for entire IT infra
TDS was established in 1975. Responsibility for entire IT infra-structures and application services
SAP servicesConsulting implementation industry-
TDS is one of Germany‘s leading IT outsourcers and SAP service providers for the midmarket.
TDS offers a comprehensive portfolio of services f f d i t t b i Consulting, implementation, industry-
specific solutions
HR services Market leader in the German/
from from user-device management to business process monitoring.
TDS operates its own high-security data centresi G Market leader in the German/
Austrian/Swiss region, handling over 800,000 payroll transactions a month
in Germany
TDS has first-class references.
Headquarters: Neckarsulm, GermanyNet sales: About 132 million eurosEmployees: About 1 200
TDS is one of Germany’s leading IT outsourcers for mid-sized German-based
Employees: About 1,200Executive Board: Dr. Heiner Diefenbach, Robert Battenstein
VISIT 2010 – Fujitsu Forum Europe
businesses, and has been a Fujitsu Group company since 2007.
6 Copyright 2010 TDS
What businesses require
Availability, security, compliance, cost, etc.
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Key requirements ISecurity and availability are top priorities in terms of whatmidsized companies demand of
“For an airport operator, maximum security IT systems are a high priority. TDS’ outsourcing
services are backed by comprehensive ptheir IT certification, so we know we’re, in safe hands.”
Klaus Dotzauer, Commercial Director,Nuremberg Airport
Why:• Uninterrupted support for business-
critical processescritical processes• More stringent and more complex
compliance requirementsI d t ifi tifi ti• Industry-specific certifications
• Impact on loan terms andconditions/credit
• Higher demands on suppliers
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Key requirements IIFlexibility in terms of:• IT resources• Access to specialists
“Our partnership with TDS puts resources and specialists at our disposal that are not available
internally. As a result, we can respond to • Access to specialists• Agreements and contracts• Costs
changing business demands and have the best possible IT support for our processes.”
Herbert Binus,Head of IT Management,K d H h h AG
• Collaboration in generalKonrad Hornschuch AG
Why:• Fluctuations in volume of orders• Seasonal capacity-utilization
patterns• Peak demand during projects• Unexpected changes in demand
(due to fluctuating order volumes, compliance requirements, internal
VISIT 2010 – Fujitsu Forum Europe
p q ,changes, etc.)
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Key requirements IIILong-term viability in terms of• The IT systems and applications
deployed
“We have underpinned our business-critical applications with a future-proof, standards-based
platform – a single system that meets all our deployed• The availability of specialists
(critically important when runningcustom
requirements.”Udo Biber,
Head of IT, WALA.
customsolutions)
• Support from the vendor and theproviderprovider
• Collaboration with service providersunder contract
Why:• Protection of investment• No dependence on a specific
provider
VISIT 2010 – Fujitsu Forum Europe
provider
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Key requirements IVCosts• Low total costs• Flexible cost structures
“We now have a professional and effective IT system – at reasonable cost. To ensure the
reliability that is critical for a global company, and • Flexible cost structures• Visibility into costs• Avoidance of high up-front
guarantee 24-hour service, we would otherwise have had to make a large investment.”
Gerhard Koch, Managing Director,Christian Bürkert GmbH & Co. KG
investment
Why:• Tight budgets• Reporting requirements• Reporting requirements• etc.• Financial contribution to business
success
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Potential solutions
Sourcing strategies, standardisation, etc.
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Potential solutions ISourcing strategies
Growing popularity of outsourcing, particularly for:for:• High-availability systems• Systems with high compliance requirements• Complex applications (e.g. ERP)• Specialised applications (e.g. HR software)
Selection of the best scope of services for different tasks:different tasks:• Application hosting• Application management• Application service providing/SaaS • Outsourcing of data-centre operations
Full outsourcing
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• Full outsourcing
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Potential solutions IIStandardisation (and consolidation)
Of hardware platforms
Of applications• Dilemma: tailored solutions versus standardisation• Solution: increasing use of preconfigured (industry-specific) solutions
• Based on standard softwareR d d d f ( t i t i ) t i ti• Reduced need for (cost-intensive) customization
• Generally meet compliance requirements• Make use of tried-and-trusted settings and parameters (best practices) • Are often modular ( flexibility)
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Potential solutions IIIGreater flexibility
Of in-house IT systems (e.g. through virtualisation)
Of outsourcing agreements in terms of
Specialist knowledgeAccess to expert skills as and where required
ServicesStrictly demand driven provision of services
Infrastructure
Strictly demand-driven provision of services
InfrastructureUtilisation of data-centre resources – either continuously or for a limited period as required
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Looking for the right IT concept
Outsourcing, in-house operation, the cloud, and more
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IT concepts IThere are lots of IT concepts and buzzwords around:
Cloud computingApplication service providingApplication service providingSoftware as a ServiceIT outsourcingPlattform as a ServicePrivate cloud/secure cloudApplication hostingApplication hostingManaged servicesInfrastructure as a ServicePublic cloudetc.
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IT concepts IIThe midmarket generally prefers tried-and-trusted IT concepts
But these are often identical to the concepts that are currently being debated:
For example, application service providing (ASP) is often equivalent to Software-as-a-Service offeringsTo a large extent, conventional IT outsourcing is identical to a privateTo a large extent, conventional IT outsourcing is identical to a private cloud or secure cloud (as compared to public cloud)
When it comes to choosing the right IT concept, security and availability are far more important to midsized companies than short term savingsshort-term savings
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Conclusions
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ConclusionsDefine your goals and requirements
Security and availabilityFlexibilityFlexibilitySecure futureCosts
Above all: do not compromise on your requirementsAbove all: do not compromise on your requirements
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Thank you for your attention.
Dr. Heiner DiefenbachCEO TDS AGCEO, TDS AGE-Mail: heiner.diefenbach@tds.fujitsu.comPhone: +49 7132.366-1100
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