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Dr. Ilham Kadri

President, Diversey Care

2 LUXURY HOSPITALITY MARKET DISRUPTORS

As customers they

demand social media,

empathy and

customization.

As employees, they

demand a great culture and

recognition

Embracing connectivity

in Hotel operations

Internet of Clean

Need to differentiate through

added value and service

3 HOSPITALITY MANAGEMENT CHALLENGES

Sustainability Operational

Efficiency

Food

Safety Guest Satisfaction

4 GUEST SATISFACTION Getting the best out of your people and keeping

guests satisfied and safe is what separates the

good from the great in the service industry.

Cleanliness counts (HDH research study)

Safer, Healthier and Easier solutions to use

Improved staff satisfaction

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1%

2%

3%

3%

7%

10%

32%

41%

Hotel Brand

Pleasant atmosphere

Food and Drink

Friendliness of staff

Quality of service

Location

Value for money

Cleanliness

*Unique research conducted by Hotelschool The Hague and Diversey by almost 700 people in

five countries in Western Europe (France, Germany, Spain, Sweden and the UK) in 2011.

(*) Cleanliness is the SINGLE

most important element driving

guest recommendations

5 OPERATIONAL

EFFICIENCY

Look at the entire cost of cleaning from labor to

supplies, quality and capital

Use less, waste less and cost less; every step of the

way, make your operations leaner, greener and

more cost efficient.

Increased productivity ... and process optimization

Ease of monitoring Tracking and calculation through e-tools

Spend Management

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6 FOOD SAFETY

FOOD WASTE

Food safety incidents and Food Waste

Prevention are critical to protect brand equity

Food Safety as a reputation enabler

Food waste management to achieve savings

Corporate reputation affects brand value

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7 SUSTAINABILITY

Sustainability is about the triple bottom line of

people, planet and profit. It’s about balance.

Everyday concerns such as indoor air quality, green

cleaning mandates and environmental impact are

rapidly gaining traction and influencing purchasing

decisions.

Reduced chemicals, water, energy and waste

Corporate Reputation = ECO Certification / Social Resp.

Health and Safety Training (People)

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What is the Internet of Things?

Digital, smart systems, services

and the internet of things are

driven by a combination of…

1 SENSORS 2 CONNECTIVITY 3 PEOPLE &

PROCESSES

in its simplest form, is a concept in which inputs—

from sensors, machines, people, video streams,

maps, newsfeeds, and more— are digitized and

placed onto networks. These inputs are integrated

into systems that connect people, devices,

business processes, data and analytic tools to

enable new customer value through collective

awareness, enhanced productivity and services

“Digital, IoT and Smart Systems”

Location data using GPS sensors.

Eyes and ears using cameras and

microphones, along with sensory

organs that can measure everything

from temperature to pressure changes.

These inputs are digitized and placed

onto networks

These networked inputs can then be combined

into bi-directional systems that integrate data,

people, processes and systems for better

decision making.

800 million workers

26 billion devices connected

Globally

Cleaning Industry

Hospitality

Housekeeping

1 million staff

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INTERNET OF CLEAN™

THE BIGGEST DISRUPTOR FOR LUXURY HOSPITALITY OPERATIONS MANAGEMENT

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24X7 MONITORING

OF EQUIPMENT,

PREVENTATIVE

MAINTENANCE

ACTIONS ON

ALERTS BASED

ON KPIs

REPORTING AND

ANALYSIS

CUSTOMER

KNOWLEDGE SOLUTIONS AR, VR, e-Learning, Remote

Guidence

Internet

of CleanTM SENSOR SENSOR SENSOR SENSOR SENSOR SENSOR SENSOR

IntelliDish IntelliTrail IntelliLinen

SmartView IntelliConsult Intellicare Intellibot eLearning

SENSOR Device

Auditing

HOTEL

3rd Party

Data

12 Connected Hotels are the Future… Smart, Connected, Data Driven to Drive Efficiencies Throughout Operations

The Connected Hotel is a concept whereby “Internet of Clean” technology is used to remotely monitor operational performance

of our equipment installed at a customers store. This includes: Dispensing and Consumption, TASKI Machine tracking, and

Hand Hygiene Compliance monitoring, Food Safety and more…

Proactive

Fix issues over the wire

as they arise

Predictive Know when parts will fail and

send technician to fix before

there is ever any down time

Reactive SMS or email alerts to issues

that arise from monitoring

equipment and supplies

IoC Platform

Knowledge Base Hotel

IoC Dashboard

Leveraging data to move from Reactive to Proactive and Predictive operations

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IntelliCare TM

Smarter Design. Sustainable Care. Efficiency Safety Financial Customer Experience

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Robotics - Artificial Intelligence It cleans better, it cleans longer, and it cleans alone Cost Savings Great Marketing & Sustainability Reduce Labor Data

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IntelliTrail TM

Optimizing machine performance Total Visibility

Fleet Optimization

Complete Fleet Management

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IntelliConsult TM

Operations Food Safety Management Solutions Food Safety Monitoring Temperature Monitoring Auditing Operational Improvements

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IntelliDishTM

A clever way of dishwashing Business Continuity and Efficiency Manage Resources Hygiene Compliance Cost Management

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IntelliLinen

The next level of Laundry Management Robust & Reliable Dosing Equipment Control over Costs and Quality Transparent Insights Tools to Quantify

19 SmartView

Complete visibility and control of operations to guarantee excellence in guest satisfaction Quality and Brand Compliance

Reporting Standards

Guest Satisfaction

Employee and Building Safety

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eLearning

Customised Learning Management System Compliance

Reporting

Training Management

Certifications

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“ IoT and IoC will revolutionize

luxury hospitality and seduce the

millennial digital natives, who are

the future luxury travelers” — Ilham Kadri

Think green - Think Internet of Clean

Food safety/ Food Waste are imperative

Your staff is a critical asset

Cleanliness counts

Disrupting Luxury Hospitality through Internet of Clean

TM

TM

Recognising our

Invisible

Heroes