Post on 30-May-2018
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Treat a person as he is,
and he will remain as he is.
Treat him as he could be, and he will become what he
should be.
Jimmy Johnson
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Welcome toSupported Employment 101
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I’d rather be a failure at something I love than
a success at something I hate.George Burns
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Success is going from failure to failure
without a loss of enthusiasm.Winston Churchill
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Scenario 1 You recently began job coaching Ed at a job
where he is washing dishes. Although theemployer tells you that Ed is learning the job
quickly, Ed often arrives to work late andreturns from his morning break and lunchbreak late. You, the job coach, return frombreaks before Ed and are there waiting for him;the employer tells you that the dishes must get
washed. The employer told you that he doesnot care if you or Ed wash the dishes, but theymust be washed. What is your role as the jobcoach?
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Scenario 2 You are hired as a job coach to work in a
restaurant with a group of individuals. Therestaurant is just passed its peak time. There
is only 1 customer in the dinning area. Youhave been assisting the employee in mealpreparation on the front line. The 1 customer comes back up to the line to ask for desert.
The employee ignores the customer statingthat they were tired and it was time for break.What is your role as a job coach?
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What is a Mentor?
To serve as a trusted counselor or teacher to (another person)
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Now
Place, Train, and Support
Then
Train, Place, and Support
Then VS. Now
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Outline of Community Employment Service Delivery
Placement Planning Job Development Placement
Individual Placement
Follow-Up
Monitor progress
Maintain contact with employer
FadingOn-Site Job Coaching
Intensive Phase
Enclave Placements
Permanent JobCoaching
PlacementPlacement Planning
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DefinitionsIndividual Placement vs. Enclave
Fading is expected when working
with only 1 person.
Can it always happen?
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Enclave1. Provides more support
2. Funding issues
3. First Job issues
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Job Coach Duties for Enclave
and Individual PlacementHelp individual learn tasks
Find ways individual completes task
without your helpAssist In being social with people
Ensure that co-workers are supporting
Assist as little as possible
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Job Coach Duties for EnclaveMake sure they are treated similar to
other employees
Strive for them to be included withpeople other than their peers
Work in different areas not group clients
together Lunches taken with co-workers
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Scenario 1 You recently began job coaching Ed at a job
where he is washing dishes. Although theemployer tells you that Ed is learning the job
quickly, Ed often arrives to work late andreturns from his morning break and lunchbreak late. You, the job coach, return frombreaks before Ed and are there waiting for him;the employer tells you that the dishes must get
washed. The employer told you that he doesnot care if you or Ed wash the dishes, but theymust be washed. What is your role as the jobcoach?
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Scenario 1Should you, the job coach, wash the
dishes?
Would that create an unrealisticexpectation of the employer that you will
always be there to do the work?
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Scenario 2 You are hired as a job coach to work in a
restaurant with a group of individuals. Therestaurant is just passed its peak time. There
is only 1 customer in the dinning area. Youhave been assisting the employee in mealpreparation on the front line. The 1 customer comes back up to the line to ask for desert.
The employee ignores the customer statingthat they were tired and it was time for break.What is your role as a job coach?
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Scenario 2Should the job coach let the employee
have a break?
Should you, the job coach, take care of the customer not to make a scene?
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Respectful Job Coaching
Agreed upon by individual and employees Tailored to the individual Clear goals and strategies
Professional, culturally-sensitive behavior Don’t speak for the individual Intervene with caution Personal information said in private
Provide training and support, not counseling Model the interactions you want from others Frequent evaluation and modification
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Discloser
They are from Op Center
They have a job coachThey take psychotropic medication
They have a behavior plan
My clientMy people
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Etiquette
Person 1st
It’s ok to offer assistance. Ask first and Clarifyassistance is desired
Always direct communication to the personwith a disability not via family or staff
If you are unsure of what to do ask them If you make a mistake apologize and move on
Treat them like the adult they are Relax Be patient, take your time.
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Person First
Change to Person First Language
Cripple
Crazy
Retarded
Confined to a Wheelchair
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What do you see?
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Prior to New Job
Start Date and hours confirmed with employee/employer Orientation/first day procedures discussed with employer Start date, hours and orientation/first day procedures
reviewed with employee Meet the supervisor Transportation arranged Route to work – if individual is driving Routine for preparing for work each day Uniform or appropriate clothing obtained and ready to be
worn Social security card and picture ID obtained and available
to complete the I9 Job description reviewed Job coach schedule and aware of requirements of job
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Preferences – What they prefer to have
Conditions – Must have
Contribution – What they have to offer
employer
The Right Job for Me!
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What might stand in the way of
a successful placement?
HTS staff
Parents/Guardians
Improper Marketing Not a good job Match
JOB COACH
Residential Staff and parents know the client
best. Give credit where credit is due.
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Networking
Parents
Friends
HTSCase Manager
Church
Neighbors
Anyone
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Brainstorming Basics
Generate lots of ideas
Involve anyone and everyone
Get different perspectivesThere is no wrong answers
All ides are valid
Search for different question
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Go into a Job Placement thinking how do I
get out of here. Even if enclave even
though it may never happen.
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Job Carving
Finding the “Right” Job and Keeping It
Identify task, attributes and interest Identify environments: general and specific Identify contacts
Identify supports
Are there tasks that many employees do which could
be done by one individual? Are there tasks that take people away from critical
tasks? Are there tasks that the employer would like
employees to do better or more quickly?
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Job Carving
Finding the “Right” Job and Keeping It
Are there tasks not getting done because
no one has time?
Are there times where extra help isneeded?
Are there jobs that are filled with
students or Temp workers? Do employers need to reduce overtime?
Where are areas of growth?
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What job might be carved out of….
Grocery Store
Lawn Care
A manufacturing plant that specializes in small parts
Day Care
Automobile Dealership
Barber Shop
Clothing Store
Meat Packing Plant
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Are you sold on your product?
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Don’t offer what they can’t
deliver
2 for 1
Cheap labor
DependabilityTimely
Reliable
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Effective Prompting
Catch a man a fish, and you can sell it tohim. Teach a man to fish, and you ruin
a wonderful business opportunity.Karl Marx
Work Yourself Out of a JOB!
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Trainer Prompt Environment Clues
“Take the trash out” Trash Can is Full
“That customer needs a refill” Coffee cup almost empty
“It’s time for your break” Co-Workers going on break
Teach them how to use environmental clues so when you aregone they will still know.
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Training Techniques
Visual: “ I see what you mean”
Auditory: “ I hear what you are saying”
Physical: “It feels right to me”
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Your Goal is to work yourself out of a job.
The Goal is 20%!
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My Client will never work
in the community!
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Effective Job Training
Allow the employee to do the job Teach, Teach, Teach…. Try several variances of job until you find a
good match Talk to the employee – What are their likes,
dislikes, and tolerances Hand over Hand is necessary at times.
Your not the person getting paid to do the job. Where can they use this skill? Routine
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Keep Trying.
It’s often the last key thatopens
the door.