Post on 14-Apr-2015
OSS/BSS
02
OSS/BSS
Introduction
In order to support the demand for new multimediaapplications, service providers must be prepared to provision and activate features on the fly, addbandwidth, bill for content, track customer usage,monitor service performance, and ensure revenuecapture. In such an environment, having a partnerwho is a leader in driving next-generationtransformation, and who understands the underlyingtechnologies to support on-demand services is criticalto success. With a comprehensive portfolio of multi-vendor services and range of expertise, Alcatel-Lucentcan be this partner, helping our customers take aproject from concept to reality, beginning with acomprehensive needs assessment, through design,development, and solution verification of service-readyprocesses and systems for operations and businesssupport functions.
Alcatel-Lucent's approach to OSS/BSS services fallsunder two broad areas:
1. Strategic consulting, termed Service-Oriented Operations(SOO), helps customers define a Future Method ofOperation (FMO) for their next generation operationsenvironment, based on key business objectives andassessment of current operations to create a detailedtransformation blueprint. Closely aligned with the TMFinitiatives in Quantitative benchmarking and taking intoconsideration the people, processes, platforms and metricsaspects of defining a FMO, SOO helps providers realize best-in-class operations. Some specific consulting services we offerare; Operations Assessment Report, Transformation BusinessCases and Operations Roadmaps.
2. The OSS/BSS Transformation (OSS-T) solution leveragesour highly skilled team of System Integration Consultantsto help customers create and execute a FMO plan to migrateto New Generation Operations System and Software(NGOSS) environments whilst maintaining operational andbusiness continuity through the transition. Given our activepartnerships for every domain and sub-domain of theTelemanagement Forum Telecom Operations Model (TOM)mapping, our broad expertise with best-in-class software fromleading companies, including ours, we are able to deliversuperior results to our customers combining best-of-breedproduct knowledge with network expertise and systemsintegration discipline. The scope of delivery activates thefollowing, depending on the customer's requirements:
• Stand-alone end-to-end solutions, focusing on integration of best-of-breed OSS products and systems to providecomprehensive management solutions across one or all of the Fulfillment, Assurance, and Billing domains.
• Stand alone solutions around individualcomponent/application (such as performance management,service activation) to be integrated in an existing OSS system.These solutions are provided around both Alcatel-LucentOSS products as well products from our broad set of strategicpartners.
• Pre-integrated solutions to automate and improve a coherentdomain of OSS or BSS process in support of Alcatel-Lucentnetwork offers across service fulfillment (including ordermanagement, inventory management, service activation, pre-integrated into one solution), service and revenueassurance including service quality monitoring, rating, billing,and customer care.
Alcatel-Lucent's OSS/BSS service offers are based around Telemanagement Forum TMF NGOSS frameworks and principles, and progressive software techniques, derivedfrom active participation and leadership in TMF for many years.Our PS methodology considers strategic and practical issuesnecessary to establish effective processes, teams, and systemsessential to delivering successful OSS/BSS transformations. This is summarized in the diagram below:
Planning: Migration to Next Gen. IP-based network and services gives Service Providers an opportunity to adopt a phased service oriented approach to reforming and re-architecting the operations environment.
Execution: Alcatel-Lucent can help SP’s to plan and execute a highly structured business results-driven Service management transformation
SP’s Opportunities for Operations Transformation
Service OrientedOperations
Strategic Consultancy Engagements
OSS and Network Transformation
Pre-Integrated Solutions and System Integration
Engagements
OSS Partnerships, Product OfferingsFulfillment, Assurance
and Billing IP for ServiceProviders and Enterprises
System Design/
InformationModel
StrategicRequirements
OperationsBenchmarks
SecurityX.805
XML, J2EEweb services
MTOSI, 814
Tech, NeutralArchitecture
eTOM SID
OSS/BSSTools
ICTTools
OperationsProcess
Logic
ServiceOriented
Components
Automated,Flexible OSS
03
Alcatel-Lucent's OSS/BSS solutions cover a complete array of operational processes including:
• Service fulfillment, including inventory management
• Service assurance
• Customer care and billing
As described by the electronic Telecom Operations Map(eTOM) from the TMF, the following horizontal functions arecovered:
• Customer relationship management
• Service management and operations
• Resource management and operations
• Supplier/partner relationship management
Our technology domain-specific OSS/BSS solutions are basedon the pre-integration of our strategic partners' applications aswell as our own OSS components in some key areas (serviceassurance, service quality monitoring, billing mediation, IPaddress management, and authentication).
The graphic below summarizes Alcatel-Lucent's strategicpartnerships (per building block) with leading softwarevendors to support pre-integrated solutions for the triple play technology domain.
However, as outlined earlier, we provide a full set of professionalservices including strategic consulting, system design,customization, integration, project management and operationssupport, to deliver turnkey integrated OSS/BSS solutions, usingour own and partner solutions tailored to your business-specificrequirements. Our approach to supporting the complete lifecycle associated OSS/BSS transformation is outlined below:
OSS/BSS Solutions: Definition and DeliverablesAlcatel-Lucent's OSS/BSS delivery scope includes two levelsdepending on the customer's requirements:
• Stand alone solutions – Individual component/application(such as performance management, service activation) to be integrated in an existing OSS system as well as end-to-endOSS /BSS solutions.
• Pre-integrated solution to automate and improve a coherentdomain of OSS or BSS process: service fulfillment (includingorder management, inventory management, service activation,pre-integrated into one solution), service quality monitoring,rating/billing/customer care for Alcatel-Lucent's network offers.
• Overall solution consisting of several pre-integrated solutionsfor overlay and green field deployments.
CustomerManagement Customer Care
Fulfillment
BSSOPERATIONS
OSS BSS
Assurance Billing
Rating
Collection
ServiceManagement
Supplier/Partner
Management
ResourceManagement
(NetworkApplications) Se
curit
yM
anag
emen
t
Inventory
Business ProcessConsulting
Operations (IMO)Road Mapping
Detailed OperationsTransformation
Blueprint
Technical Supportand Maintenance
Continuing Engineeringand Optimization
Managed OSS/BSSServices
Integration andDeployment
OperationalReadiness Testing
ProjectManagement
OSS/BSS SoftwareIntegration
OSS/BSS InfrastructureSolution Engineering
PMO-FMO Analysis
Data Management
Feasability Assessment
ProfessionalServices
Assessmen
t
Implementation
Planning
and Design
BusinessAnalysis
Mai
ntai
nan
dM
anag
e
Impact Assessment and
Analysis
Planning and Execution
OSS/BSS InfrastructureReadiness Assessment
04
The scope of Alcatel-Lucent's OSS/BSS solutions aresummarized in the graphics below.
Alcatel-Lucent's OSS/BSS applications and solutions includethe following:
Service AssuranceThis solution provides service assurance for integrated, multi-vendor, multi-layer networks.
Key capabilities include:
• Fault management:End-to-end alarm management (collection, correlation andprocessing), service impact analysis providing an integratedservice view. Vendor(s) and product name(s): Alcatel 8950Service Assurance; IBM/Tivoli – Netcool product suite,VitalSuite Network Fault Management and IntegratedService Assurance.
• Performance management wireline:Performance management and reporting, wireline networks.Vendor and product name: IBM/Tivoli- proviso Product suite,VitalSuite Network Performance Management.
• Quality and service management:Correlation of events, usage and performance data for quality monitoring as perceived by end-users and servicemanagement. Vendor and product name: Alcatel 8920Service Quality Management, VitalSuite Services Management.
• Problem management: Processing of trouble tickets.Vendor(s) and product name(s): BMC (Remedy) –
Alcatel 8935.
• Voice traffic management: Traffic monitoring for PSTN and VoIP networks. Vendor and product name: Alcatel 8920,VitalSuite Network Traffic Management.
• Service troubleshooting: Solution to remotely assist customer service representativestroubleshoot customer problems. Vendor and product name:Alcatel 8940 Service troubleshooting, VitalSuite ApplicationPerformance Management.
• Security:Real-time monitoring and correlation of securityevents.Vendor(s) and product name(s): IBM/Tivoli –Neusecure; Alcatel Safer, VitalSuite AAA.
Inventory/ Service
Fulfillment
DSL and VoIPService
Provisioning
ServiceActivation
MobileService
Activation
GIS - BasedInventory
Traffic Mgt.and ServiceMonitoring
PerformanceManagement
MobilePerformanceManagement
ProblemManagement
ServiceAssurance
SecurityAssurance
BusinessIntelligence
Billing
ConvergentChargingCollection
LawEnforcement
Support
ContactCenter
Management
CustomerCare
Service
Fulfillment
Billin
g
Service
Assuranc
e
Customer
Management
Performance Monitoring
Mediation
Ratingand
Pricing
Fraud Management
Interconnection and SettlementRevenue Assurance
Real Time Charging
Fault and Event Management
Test andM
easurement
ServiceM
anagement
Netw
ork
Reso
urce
Man
agem
ent
Activa
tion
Engineering and Planning
Order Management
Trou
ble
Man
agem
ent
CRMand Analytic
sSubscriber Management
05
Service FullfillmentThis solution provides automated flow-through of allinformation required for service provisioning, from orderintake to network activation.
Key capabilities include:
• Service fulfillment: End-to-end service fulfillment from order management to service activation. Vendor and product name(s): Alcatel8950 Service fulfillment powered by Cramer 6, AxiomAXiOSS Product Suite, VitalQIP IP Address Management
• Inventory: Physical, logical, and service inventory management.Vendorand product name(s): Cramer, Cramer 6
• Activation:Service activation. Vendor(s) and product name(s): Alcatel8950 Service Fulfillment powered by Cramer 6; Syndesis,Netprovision; Axiom AXiOSS Suite, VitalSuite ServiceActivation Manager
Customer Care and BillingThis solution provides a full range of customer care and billing capabilities including:
• Billing collection:Collection of billing records for voice and xPlay networks.Vendor and product name(s): Alcatel 8965 C3S.
• Billing and Customer Care:Integration of billing, customer care management, rating and invoicing systems. Vendor and product name(s): Alcatelconvergent billing powered by LHS – BSCS 6.
• Contact center:Integration of contact center applications. Vendor andproduct name(s): Genesys Suite 7.
OSS/BSS Design, Integration, Implementationand Customization Methodology
Interoperability or pre-integration between Alcatel-Lucentnetwork equipments and OSS applications creates majorvalue for customers. As a result, Alcatel-Lucent ensures that its network management systems and OSS systemsinter-work with the OSS applications provided by ourstrategic partners.
Alcatel-Lucent performs a coherent implementation,integration, configuration and customization of all softwarepackages previously selected in the architecture and designpractice for supporting the new processes of operations.
ConsultingAlcatel-Lucent works with the service provider to collect and analyze the operations, business processes and OSS/BSSapplications of the Present Mode of Operation (PMO) todetermine what changes are required to achieve a stable and efficient operation after transformation (Future Mode of Operation – FMO), including cost savings and ability toextend revenues.
The CMO analysis report contains the following:
• Current processes map and assessment
• Current OSS/BSS map and assessment
NetworkFault
Management
NetworkTraffic
Management
ServicesActivation
Management
NetworkPerformanceManagement
ApplicationPerformanceManagement
IntegratedService
Assurance
ServicesManagement
IP AddressManagement
VitalQIP®
AuthenticationVitalSuiteAAA®
VitalD®
Common Login
Elements EMSs Systems Probes
IntuitiveWeb UI
SecurePortal
FlexibleAPIs
DataCollectors
AdvancedReporting
SoftwareToolkits
VitalSuite®
MT-OSI IPv6 SOAPOpen IntegrationLayer
XML
• Comments and analysis of industry best practice, in context ofgeneric target OSS/BSS architecture defined by Alcatel-Lucent
• Definition of target OSS/BSS architecture
• Assessment of current evolution plans and a collection ofproblems, issues and expectations found in the above analysis,mapped to business processes, applications and domains inorder to verify in the next phase that they are solved orexplained by the target architecture.
Process and Functional RequirementsThe Process and Functional Requirements service takes as input the consulting service, and subsequently launches andcoordinates activities (the operational and business processes,OSS/BSS, Staff organization and migration) to deliver coherentand consistent documentation and roadmaps.
Design and ArchitectureAlcatel-Lucent uses the results from the Process and FunctionalRequirements to select the necessary IT/OSS/BSS componentsand the service provider's required preparation for adapting theexisting components, while supporting the target processes. Toobtain a high-level design of the service provider's IT/OSS/BSSapplications, the impact of the tool chain supporting the mainend-to-end operation processes has to be assessed based on theassurance, fulfillment, billing, operation support and readinessprocess.
Based on this assessment and Alcatel-Lucent's experience in operating complex networks and integration of OSS/BSSsystems, new solutions or applications/tools and/or adaptationsto customer OSS are provided to automate and improve their processes.
OSS/BSS CustomizationAlcatel-Lucent performs a coherent customization,configuration, installation and integration of software packagespreviously selected in the architecture and design practice forsupporting the new processes of operations. Alcatel-Lucent alsodelivers a report on the evolution and the target objectives forthe OSS/BSS stream.
Solution Integration and TestsThe Solution Integration and Tests service implements solutiontesting for all network design and deployment projects,including the following:
• Procurement and deployment of test equipment in a development lab
• Authorizing test strategy, requirements and plans
• Managing test procedures and other vendor supplies and services
• Authorizing operational readiness tests
• Participating in the end-to-end user acceptance tests, with the customer as the prime integrator
• Trials of test measurement equipment
• Support in determining compliance of end-user equipment or other vendor equipment with network design
MigrationMigration of all end customers - residential, business andwholesale – includes both the physical migration from theexisting network to the new network, and the service migrationfrom existing to new OSS/BSS platforms and processes. Alcatelis responsible for building:
• The network and OSS/BSS together with the physicalmigration, including all engineering and installationspecifications, as well as test plans and reports
• Services development and delivery for network, OSS/BSSand operations
A view of the range of services that Alcatel-Lucent brings to our customers is summarized in table 1.
Main Customer Benefits
A next-generation network demands a network integratorand trusted advisor like Alcatel-Lucent who has decades ofexperience helping service providers around the globe to create,implement, and manage network, service, and end-usermanagement solutions. Alcatel-Lucent's OSS/BSS solutionssupport service providers in improving their customerservice,time-to-market and the flexibility of their service offering ina highly competitive environment. The solution is designedto let you anticipate evolution in technology and the marketplace.
The main benefits of Alcatel-Lucent's OSS/BSS solutions and services are:
• Deliver a revenue ready solution to grow your customer base:Alcatel-Lucent is ready to mobilize experts to deliver anintegrated solution designed to support: rapid provisioning of next-generation applications; dynamic management ofnetwork capacity; real time monitoring of network/serviceperformance; generation of business intelligence from usagedata; and enhanced revenue capture through automatedrating and billing.
• Automate business processes when it makes sense and optimize operational and capital expenses:Alcatel-Lucent delivers impressive results by adapting existing OSS to support IP-based networks and streamlineoperations to more efficiently support legacy networks. Byemphasizing up-front planning, explicitly tying migrationplans to KBOs, and developing a detailed IMO plan,customers are protected from cost-overrun and revenue loss risks in their migration to FMO.
• Reduce risks and implementation delays with pre-integration:Alcatel-Lucent's customers have the reassurance of knowingthat their network deployments will be managed efficientlyand optimally, ensuring protection of their NGN investmentsand services revenues from day one of network rollout.
• Create a superior customer experience and reduce churn:Reduce the cost of customer interaction, reduce churn, anddramatically improve satisfaction. Alcatel-Lucent designs theprocesses and systems to measure and manage the Quality ofService (QoS) for IP-based subscriber services to ensureService Level Agreement (SLA) compliance.
Requirements
OSS/ BSS Integration Services Cover the Entire Life Cycle
Continuing Engineering and Optimization Services
Deployment andConfiguration Services
Integrated SolutionPlanning Services
Custom SoftwareDevelopment Services
Service Readiness
Project and VendorManagement Services
Analysis
Design
DevelopmentTesting
Support
Implementation
Systems StudiesOperational AnalysisOptimization and Tuning
Operations and SecurityAudits
Periodic Check-Ups
Disaster Preparedness
Revenue Recovery
Implementation PlanningArchitecture
Requirements Definition
Phsyical Architecture
Functional Architecture
Specification Documents
Operational Flows
Systems Integration
Multivendor Integration
Software and SystemsInstallation
Network Connectivity
Network Element Connectivity
Desktop Configuration
Data Migration
Provisioning
Staging
Test and Turn Up
Planning
Documentation
Scope Management
Test Plan Development
Test Environment Definition and Construction
Validation Testing and Results Reporting
Operations, Methods and Procedures Testing
Requirements Definitionand Specification Documents
Additional Functionality for Existing Software
Customized Interfacesand Reporting
Operational Flow-Thru
Software Adaptations forSystems Integration and/ orMultivendor Integration
Security Management
Table 1
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All other trademarks are the property of their respective owners.Alcatel-Lucent assumes no responsibility for the accuracy of the information presented, which is subject to change without notice.
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