Post on 22-Jan-2015
description
Screaming at Work is Not An Acceptable Behavior
Compass Rose ConsultingDonna Price
Leadership ConsultantKeynote Speaker, Seminar Leader
www.CompassRoseConsulting.com
Screaming at work is not the correct strategy for
dealing with conflict
Whether you are a manager or an employee,
screaming isjust not the right approach to deal with your boss, your co-
workers or your employees
When managers take on a screaming approach, then
employees think that screaming is okay.
But overall screaming just is not good for
business.
What do customers think when they are at the counter
waiting to purchase yourhigh quality services or
products and they find that the employees are have an out and out screaming match?
It really doesn’t even matter what the topic is.
The customer feels uncomfortable.
What should they do? Do they say “excuse me”?
Or do they wait patiently for the match to end,
or perhaps they just leave their items on the counter and walk out
What happens to the customer after they leave
your business? Are they speaking highly of your customer
service?Do they want to return or do they feel a new
service provider --- your competition
When there is fighting at work it decreases your
business effectiveness
There is an impact on the customers and there is a
detrimental impact on your staff and managers
For staff, they feel angry, uncomfortable, hurt and
possibly many other emotion
There is an impact on their work performance as well
and it is a negative impact
They may even feel depressed and/or
helpless; that they are powerless to
change the environment and make it a good place to work
For managers, if they are the screamer,
they may actually feel fearful and be dealing with their fears as a manager with loud
outbursts
The manger may also feel helpless as they have
createda pattern of behavior that they are unsure
how to change
Screaming behaviors do need to be changed by both
managers and employees
For employees, managers/leaders need to give
staff alternatives through coaching and
training they must teach new behaviors and coach staff on how
to make needed changes
Boundaries of acceptable behaviors should be
outlined for staffs
For managers, business owners and leaders take
on the responsibility torecognize the impact of this behavior and seek out resources to make necessary
changes
They too, can outline boundaries of acceptable
behavior for managers and let them know that screaming is not acceptable
The impact of terminating employees and managers
is severe It is worth investing in coaching and training
to make changes in behavior
Good coaching combined with training can have dramatic impacts on these types of
behaviors. Through this combination new skills can be
learned and then practiced
Creating a coaching culture can be the long
term goal
By teaching managers how to use coaching skills to
workwith staffs over controlling, screaming, and
disempowering will all be addressed
Managers will take a new approach that is focused on
employee empowerment andengagement, increased innovation and a
collaborative team environment
The results are happier employees and manager;
ultimately your company becomes a good place to work
Additional positive results occur as well,
increases in innovative ideas are shared, collaborative problem solving and more.
For More Strategies
www.CompassRoseConsulting.com
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