Scottish Welfare Fund

Monitoring and Evaluation Framework

Why monitor?• Performance improvement• Benchmarking between LA’s and comparison

with what DWP provided • Accountability• Informing the development of the permanent

scheme• To tell us who is using the fund and why – to

inform related policy development, eg on homelessness and funding allocations

How developed?

• Looked at what DWP did• Design and Implementation Group• Practitioners’ Forum• Analytical Services Division• Data Monitoring Specification for IT

suppliers – guidance and application form

What’s to be monitored?• Everything!!• Number and type of applications, and what

applications are for• Number and type of awards, and what’s been

awarded• Spend and average awards, and performance

against targets• Personal data – who is using the SWF• Reason for awards, for refusals, for review• Signposting

What else?• Statistical reports• Evaluation reports from LAs, including on

reviews• Feedback from external stakeholders• Quality improvement• Quarterly monitoring and evaluation meetings –

first September 2013• External evaluation – once scheme up and

running

Quality Improvement

• Role for Scottish Government for interim scheme

• Reports on review• Discussions with Decision Makers and

Review officers• Sampling of paperwork for reviews• Development of the DMG and relevant

case studies

Quality Improvement

Stage 2 - ActivityTraining CoursesService Delivery

Stage 3 - DetectionFeedback from Training

Decision Quality MonitoringCall Quality Monitoring

Reviews Stage 1Reviews Stage 2

Enquiries Complaints

External Validation - Applicants, 3rd Sector & Scottish Government

Stage 4 - ReviewLearning Processes &

ProductsIndividual Performances

Organisational Performance

Supplier Performance

Stage 1 - ControlTraining

Personal Development & Awareness

Personal ObjectivesDelivery Framework

Monitoring the Scottish Welfare FundAlbert King & Dr. Andrew Waugh

07.03.2013

Overview

• Our approach

• Uploading the data to the Scottish Government

• Reporting back to Local Authorities

Reporting back to LAs

• Based on existing work developed as part of our work on homelessness with local authorities

• Automatically produced reports• Emailed back to LAs• Once set up take less than 60 seconds to

produce a full workbook• Very flexible

Our approach

Local Authority

SG

Best Practice• Insist your IT provider is using all the validations

contained in the data specification– Saves time by preventing the wrong

information being entered into IT systems in the first place

– Data specification available at:– http://

scotland.gov.uk/Topics/Statistics/15257/1529/swf-dataspec

Uploading the data

• A live demo of the ProcXed.net system

The Reports

Using Postcode Data

Contact Details

• For issues with uploading the data:– scotxed@scotland.gsi.gov.uk

• For queries about recording:– http://www.scotland.gov.uk/Topics/People/welfarereform/socialfund– Chris.McGhee@scotland.gsi.gov.uk