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© 2011 SAP AG. All rights reserved. 1
Dr. Andreas Engel, Director Solution Management Enterprise Content Management, SAP AG
Return on Information: Managing Content
23rd October 2013
Welcome to the ‘Return on Information’ webinar series dedicated to Information Management
Solutions by SAP. This is the third of four webinars, the following webinars will be on:
On-Demand:
Return on Information:
Managing Master Data
On-Demand:
Return on Information:
Managing Data Quality
Register now >
http://www.sap.com/france/ROIWebinars
6th Nov:
Return on Information:
Managing Information
Lifecycles
Get connected
#RedefineData
Discover how to increase productivity by centralizing and optimizing content
management across your organization
© 2013 SAP AG. All rights reserved. 2
Megatrends in the Data World
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The World Today
Digital/Big Data
500 billion gigabytes of digital content in the world today
Resource Conscious
The average office worker uses 10,000 sheets of paper every year
Productive
Businesses are constantly looking to improve processes
Regulation-bound
Companies must comply with an increasing number of regulations
© 2013 SAP AG. All rights reserved. 4
Content in the World Today
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The Content is Growing
Exponentially INBOX APPS HD
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Find what you need,
Where you need it,
When you need it.
© 2013 SAP AG. All rights reserved. 7
Weekly hours wasted on and yearly cost
of unproductive tasks per worker
Cost per Worker
per Year ($)
Average Hours per
Worker pre Week
5,974 3.7
5,974 3.7
4,037 2.5
3,391 2.1
1,938 1.2
807 0.5
Searching but not finding
Reformatting data from multiple sources
Recreating content that can’t be found
Publishing via multiple applications
Unraveling version control issues
Translating from one language to another
22,121 13.7 Total
Note: Cost per worker per year is based on an annual salary of $75,000, including benefits.
IDC Technology Spotlight, sponsored by SAP, The Intelligent Workspace: Vanguard of Collaborative, Process-Centric Computing, September 2011
© 2013 SAP AG. All rights reserved. 8
Daily Information Flow of a Customer
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Business Challenges that can be
Addressed with Master Data Governance
Cost per Worker
per Year ($)
Average Hours per
Worker pre Week
20,990 13.0
14,209 8.8
13,078 8.1
10,333 6.4
58,610 36.3
Email: read and answer
Search/gather information
Analyze information
Communicate/collaborate with team members
and others internally
Unraveling version control issues
Note: Cost per worker per year is based on an annual salary of $75,000, including benefits.
IDC Technology Spotlight, sponsored by SAP, The Intelligent Workspace: Vanguard of Collaborative, Process-Centric Computing, September 2011
© 2013 SAP AG. All rights reserved. 10
Key Challengers Facing Business Executives
Manage brand and
communicate in a
consistent and
differentiated way.
Support multiple
systems is
overwhelming
my staff.
Improve reliability
and accurate of
document-intensive
business processes.
Improve reliability
and accurate of
document-intensive
business processes.
Achieve full
transparency and
close out key
financial reports.
CIO CMO COO
Chief Compliance Officer CFO
© 2013 SAP AG. All rights reserved. 11
In Most Organizations Enterprise Content Management Systems
and Business Suite Systems Are Living in Disparate Silos
ECM Domain
Unstructured Data and Information
ERP Domain
Structured Data and Information
Silos of information and processes
High integration costs
Redundant storage of Documents
Hard to find actual version
Missing Records
© 2013 SAP AG. All rights reserved. 12
Next Level Information Management
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Manage content in context
From To
Content Managed Separately from
Core Business Processes
Content Integrated With
Core SAP Business Processes
(e.g. FI/CO, MM, HCM, SRM, CRM) Core Business Processes
Content
Content –enriched Business Processes
Create/Capture
Review/
Collaborate
Access/Distribute
Preserve/Destroy
Store/
Secure
Create/
Capture
Review/
Collaborate
Access/Distribute
Preserve/Destroy
Store/
Secure
© 2013 SAP AG. All rights reserved. 14
SAP ECM portfolio
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Business Transformation with ECM for SAP
Process Drives the Work…
Content Provides the Context…
Content Enriched Business Processes Unique Business Value
© 2013 SAP AG. All rights reserved. 16
SAP ECM: A Complete Portfolio of Solutions
Extended ECM
Invoice Management
and OCR
Employee File
Management
Document Presentment
Portal Content
Management
Portal Site Management
Digital Asset Management
Best-of-breed
ECM with
unique SAP
integration and
process support.
Enterprise
Records
Management
Minimize data
capture effort
and human
intervention
Streamline
accounts
payable
processes
Automate HR
File
administration
and enable self
service
scenarios
Automate
receipt handling
and streamline
expense
management
process
Automate
document
generation and
personalization
(e.g. billing
statements)
Document
Management
and
Collaboration
embedded into
SAP NetWeaver
Portal and
Enterprise
Workspaces
Powerful
Intranet/
Extranet
authoring and
publishing
embedded into
SAP NetWeaver
Portal and
Enterprise
Workspaces
Optimized
management of
rich media
assets
Integrate media
into marketing
communications
Travel Receipts Managements
and OCR
Document Access
360 degree information access
SAP Archiving
Secure, compliant, cost-efficient storage of information
© 2013 SAP AG. All rights reserved. 17
What Others Have Achieved
© 2013 SAP AG. All rights reserved. 18
SAP ECM Solutions
Increased its
marketing campaign
hit rates to 20%
Reduced its call
response time
by 60%
Achieved savings of
$192,000 a year on
paper alone
Improved its
productivity by 50%
Increased its cash
flow by 5%
Reduced labor in its
accounts payable
group by $250,000
a year
Cut its unpaid
invoices backlog by
95%
Reduced invoice
approval-to-
payment time from
15 to 2 days
Increased productivity and efficiency
Reduced costs
The ability to better stay in compliance and minimize legal risks and costs
Less complexity in their information environment
And increased collaboration throughout the enterprise
Make their employees’, partners’ and customers’ lives better
Improve their relationships with regulatory agencies
© 2013 SAP AG. All rights reserved. 19
What Belgian Railways Did
© 2013 SAP AG. All rights reserved. 20
Cost reduction of nearly 3Mil€ per year
Punctuality of trains
Greater safety on the rail
Compliance with national and European laws
Reduces detrimental environmental impact
Deliver satisfying customer experience
The tight integration of SAP Extended ECM with the company‘s other SAP and non-SAP software
supports Belgian Railways in streamlining business processes and achieving operational excellence
Belgian Railways Benefits
© 2013 SAP AG. All rights reserved. 21
SAP Extended ECM by OpenText
© 2013 SAP AG. All rights reserved. 22
Uniting Content and Transactions to Support
end-to-end Processes
Provide Content
Provide Data
Issue: Lack of
Business Data
Information Worker
Content
Issue: Lack of
Business Content
Transactional Worker
Transactions
Extended ECM
© 2013 SAP AG. All rights reserved. 23
Numerous Interfaces to Business Workspaces
MS Windows Explorer
SAP GUI
MS Outlook/Lotus Notes xECM Web UI
SAP CRM UI SAP Portal
* Has to be licensed separately
Business
Workspace
DocuLink for SAP (SAPGUI)
Tab Integration (SAPGUI)
© 2013 SAP AG. All rights reserved. 24
Integrated Project Management
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Where Do Customers See Value? Extended ECM for SAP ERP project delivery
Decrease service delivery cycle time
Increase the communication efficiency
with my clients and partners
Ensure my project members have real-time
access to documentation
Minimize the effect a new solution has
on my employees
Minimize legal and compliance risk
© 2013 SAP AG. All rights reserved. 26
Content on HANA, in the Cloud, on Mobile
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HANA
First partner to certify SAP ECM
portfolio for SAP Business Suite
powered by SAP HANA
© 2013 SAP AG. All rights reserved. 28
Cloud
ECM for Human Resources
Excellence
driving process agility while keeping
the content-life-cycle intact in hybrid
deployments. Forms cross people
related processes.
ECM Cloud Services
for SAP Travel OnDemand
(OCR, Archiving) driving process
agility while keeping the
content-life-cycle intact in the cloud.
ECM for Finance
Improve supplier relationships,
cash management and process
agility with Vendor Invoice
Management and Ariba.
Transform and feed the
Ariba network.
© 2013 SAP AG. All rights reserved. 29
OpenText Mobile Apps for SAP
SAP Invoice Management
© 2013 SAP AG. All rights reserved. 30
Summary SAP Extended ECM
© 2013 SAP AG. All rights reserved. 31
Summary - benefits
Information governance reduces risk
Lower Total Cost of Ownership (TCO)
Increased business efficiency through
collaboration
Increased revenue
© 2013 SAP AG. All rights reserved. 32
Summary - benefits
Are you ready for it?
Productive
Regulation-bound
Digital
Resource-conscious
© 2013 SAP AG. All rights reserved. 33
Thank You!
© 2013 SAP AG. All rights reserved. 34
On-demand
Return on Information:
Managing Master Data
A single version of the truth is critical
when governing the data in your
operational systems – whether ERP,
CRM or HCM. Learn how to improve
efficiency and reduce costs across six key
data domains: Customer, Supplier,
Finance, Material, Vendor, and Employee.
Register now ›
On-demand
Return on Information:
Managing Content
Seventy per cent of all data in your
organization resides outside of databases.
By governing unstructured content such as
documents, invoices, notes and images
from directly within your Operational
System, you can reduce costs while
boosting productivity and user adoption.
Register now ›
6th Nov:
Return on Information:
Managing Information Lifecycles
Information Governance is a cradle-to-the-grave exercise. Learn how to understand the data
in legacy systems, migrate it into your Operational System, and decommission legacy
systems. Also discover how to effectively meet regulatory and statutory requirements around
data retention and removal, by managing the entire information lifecycle.
Register now ›
Stay connected
Exchange with experts on
communities and social
networks.
SAP Community ›
IM Channel ›
@SAPEIM ›
SAP ›
SAP on LinkedIn ›
© 2013 SAP AG. All rights reserved. 35
© 2013 SAP AG. All rights reserved.
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