Samsung Tab2 Promo

Websitewww.samsungpromo.in/tab2

Landing Page

Avail Offer

Successful IMEI validation

Thank You Pop-up

ERROR SCENARIOS

Incorrect IMEI format

Automatic mailer will be sent that you attempted to redeem however the IMEI no was not valid.

Double Redemption

Owned Media Banner – Category

Owned Media Banner – Tile

REDEMPTION PROCESSManagement and Results

Backend Flow

From registration to delivery of freebie / TAT

Day 0

Day 1-3

Day 4-7

Day 8-10

Day 10-13

Day 10-14

-Timeline followed when the stocks were already on warehouse. On certain cases timelines had to be re-worked due to non availability of stocks and octroi payments/ speedpost cases-Based on working days

Customer Support

•Toll free support on 1800-121-7900 

•Email Support on tab2@samsungpromo.in

• Customers getting email post online registration, carry registration details along with details of helpdesk (email id and helpline number) where they can register their query/escalation if there any

•Customer can see live status of their redemption by providing IMEI no. at www.samsungpromo.in/tab2

Customer Support Scenarios

Customer claim 1 : Not received the gift

Pull out logistics delivery confirmation

Customer claim 2 :Received the gift in

tampered condition

Customer claim 3 :My IMEI number shows as

already redeemed offer

Customer claim 4 : Not able to validate my

IMEI number

Inform the customer that he shouldn’t have

accepted the package if it was tampered

Call for the invoice , if valid dispatch gift again ,

inform Samsung of double redemption on that IMEI

Tell consumer that offer is valid only for TAB bought

during offer period

Customer claim 5 :I bought the handset

during offer period, but my IMEI number not valid

Call for invoice & if valid dispatch the gift & inform

Samsung

Thank You