Russkiy dom 3* (ppt for International Olympic Committee), eng

The hotel complex “Russkiy Dom”

Presentation of the Management Company «Russkiy Dom»within the framework of cycle assessment activities by International

Olympic Committee09 September 2013 | Sochi

Content

1. The management Company “Russkiy Dom”2. Recruiting and staff training3. Description of the Hotel Complex “Russkiy Dom”4. Rooms5. Guest registration6. Concept of security7. Hotel services8. Food concept9. Preopening activities, test operations

About company

The company “Russkiy Dom” presents the hospitality unit and provides services in the sphere of organization and support of hospitality business.The effective cooperation is guaranteed by successful implementation of our own projects and longstanding experience.

2007 : entered into a franchise agreement for a 20 years period with an international hotel chain INTERCONTINENTAL GROUP .

Host Cities: Moscow, Chelyabinsk, Yekaterinburg, Sochi,Nizhny Tagil, Nizhnevartovsk, Ulyanovsk, Kaliningrad.

3096 hotel rooms are under the management of “Russkiy Dom” at the present time.

Operational directionsDeveloping in the most dynamic segment of the hotel industry, the company

provides a wide range of service directions:

MANAGEMENTsports and leisure

facilities management

CONSULTINGrecommendations

on the hotel business

TRAININGstaff training and skill improvement

DEVELOPMENTmodernization of

hotel projects

MISSION :Uniting people of different cultures on the basis of Russian

culture and traditions. Development and promotion of Russian hospitality industry relying on international standards of

hospitality, family values and individuality of a person. Creating a cheerful, bright, professional Russia for us and our children.

Hotels under the management

Rooms: 54Staff: 126

Rooms: 700Staff: 750

Staff: 60

Rooms: 1244Staff: 988

Rooms: 50Staff: 90

Values

Generous and hospitable Sincere and honest Serving

Exceed expectations Life generation Live in joy

Rely on family values Create a new reality

Carry personal responsibility Inspire

Appreciate the simplicity and clarity Take care

Individually valued Reviving the tradition of Russian hospitality

LIFE is the general value and the message

Values

«Russkiy Dom» – smile with a soul!

We believe that the Sochi 2014 Olympics is a unique chance to form the world

community’s opinion about the high quality of service in

Russia, to give a chance to our guests to experience the

atmosphere of caring and abundant, wide and sincere

Russian soul.

Academy of Hospitality «Russkiy Dom»

Based on the global standards of hospitality, where a member of staff "should" smile at a guest, we create such ideology and values of the

employee where everyone smiles sincerely, with all his heart, motivated to work and to Serve the guests honorably.

And this Serving is a personal mission of every employee of the “Russkiy Dom".

Staff selection system

Automatic questionnaire

Personal and psychologicaltest

Interview

Dynamic group

Recruiting of line personnel

• Questioning• Interview• Testing practice• Registration of documentation• Transfer

Training approaches

Briefly and in essence

Simple and reasonable

Clearly and vividly

Useful and practical

Training approaches

Balance of practice

andtheory

The system of training programs improvement

Feedback

Use the 5 channelsof perception

7 note of education

Mission and Values

Structure

Safety

Official responsibilityProfessional tools

Standarts

All for sole

School of leaders

Professionalgrowth

Personalgrowth

LeadershipQualities

Development

The territory of the complex is located in the magnificent,

surrounded by the Mountains and the sea, Imeretinskaya lowland in Adler district of

Sochi, one of the most beautiful places in the Black

Sea coast.

Here everything is spread befor the eyes. There is the sea in turquoise colour, and

the mountains with the snowed top even in somer

Master plan of hotel complex “Russkiy Dom”

The hotel complex is equipped with all

needed for comfortable relaxation in

mountains or on a sea shore. Whether it is buisness trip or romantic weekend with your nearest

and dearest, «Russkiy Dom» takes

care of your time, spent with us.

Staff quantity and categories of the Hotel Complex «Russkiy Dom»

17 per.

31 per.

89 per.

851 per.

Total number of staff is 988 people

Top ManagersMedium Level Manager

SpecialistLine Personnel

Recruitment graphic

August September October November0

387 361

896 rooms348 rooms

27 roomsSingle Twin

Room area is 12m2 Room area is 15m2

6 buildings, 1244 rooms.

All buildings are united in blocks, with the possibility of

exclusion the traffic on the inner courtyard, where

children playgrounds and recreation zones are located.

The project was designed for three staged start up: pre-

Olympic, Olympic and post-Olympic period.

The Russian Federation

Concept of building names

Turquoise

JasperCharoit

Amethyst

Malachite

Navigation System

Entry stele Navigational pylon

Navigation System

Layout of Navigation

Guest Informational Card

Charoite

Check-in Scenario

Booking confirmation

Receptionist presents

a room-key

Copy the passportSign the

registration card

Guests luggage’ delivery within

30 min.

The foreign guests should have the Migration card, visa and passport. The information is sent to Federal Migration Service in the region.

Group check-in

Rooms are pre-assigned

Guests receive their passports back the

same day after registering

Bell-staff indicates and delivers guest

luggage

Guests receive their room keys and are

directed to the rooms

Room keys and registration cards

are kept in a group file

Group leader collects passports for registration

Property Management System

CIS (Customer Information System)

ORS (OPERA Reservation System) (OPERA Activity Scheduler) OAS

(Sales and Catering) S&C

QMS (Quality Management System) (Revenue Management) OPUS2

WSS (Web-Self Service)

Storing Guest’s Luggage

Luggage room

Bell-staff service

Hotel shuttle

24 hours

Check-out Scenario

Arrangement of a smooth check-out

Bell-staff assistance

Quick check-out scenario

Wake-up call,early breakfast,

transfer

Confirmation of departure date

and time

The Traffic Plan

Security Concept

Defined the instructions of the outside and inside checking systems

Video system along the perimeter

Monitor of all entering and leaving vehicles

4 checkpoints equipped with a tourniquets and gate-barriers

The security system and hotel complex’ technical equipment fully meet the

requirements of the safety for the guarded state officials

Additional Services

Transfer Taxi Laundry Excursions

Communications

220 V ↔ 110 V

14 ATMs with the function of currancy exchange:

• “Sberbank Rossii”• “Alfa-Bank”• “Raiffeisen Bank”• “ROSBANK”• “Svyas-Bank”• “OTP Bank”

Russian bistro International restaurant

The Concepts of Food

International Restaurant

Working hours : 12:00 to 01:00 120 seats (8%)Breakfast hours: 05:00 to 12:00

Mix of popular dishes of Europe and world. An important place takes banquet menu a la Russe, which

displays the revived Russian cuisine recipes.

Russian Bistro

Bistro atmosphere created in the style of Russian log hut interior with national attributes. At the heart of the

menu are traditional Russian dishes, including pancakes and dumplings.

Working hours : 12:00 to 24:00 48 seats (4%)Breakfast hours: 05:00 to 12:00

Lobby Bar

This place is ideal for relaxing after a long flight with a glass of good German beer, and brighten the fresh evening with a rich aftertaste of an expensive French cognac.

Working hours: 24 hours 34 seats (2,7%) Breakfast hours: 05:00 to 12:00

Sport bar

There are more than 20 brands of beer from different parts of the world and even more snack food for it. That is the perfect place to support your favorite team and

to celebrate their victory.

Working hours: 05:00 to 02:00 400 seats (27%) Breakfast hours: 05:00 to 12:00

Food variant

Breakfast

Buffet service

Set menu

Dinner

Set menu

Smoking Areas

• Public areas

• In all restaurants

• In special areas

• 250 smoking rooms (20% of total room capacity)

Health Inspection System Carefully selected fresh products

The principle of separate storage productsCorrect temperature Organized stewarding

Organization of the flow of clean and dirty dishes

Medical check of the staff

August 2013

31 October 2013

1 December 2013

The classification of the hotel complex “Russkiy Dom”

Getting the classification of 3*Reviewing and preparation of documentsInspection

Dates of Enabling Documentation

October 2013 : Act of property operational registration

December 2013 : License for alcohol

Pre-opening

№ Name of the task Starting Ending

1 ENSURING THE AUTHORITY FOR MANAGING THE HOTEL 19.07.2013 30.08.2013

1.1 Signing of Management Contract 19.07.2013 29.07.2013

1.2 Development and approval of the budget for 2014 29.07.2013 30.08.2013

2 Staff 19.07.2013 21.11.2013

2.1 Staff recruitment 19.07.2013 01.11.2013

2.2 Staff trainings 20.07.2013 21.11.2013

3 Preparation for operations 29.07.2013 29.11.2013

3.1Inspection of construction readiness of rooms and technical equipment 29.07.2013 31.10.2013

3.1.1Inspection of construction readiness of rooms Buildings 1,3,5 Sector 14 29.07.2013 15.09.13

3.1.2Inspection of construction readiness of rooms Buildings 2, 4, 6 Sector 14 10.08.2013 31.10.2013

3.2Approval and inventory of the rooms and technical equipment 01.09.2013 29.11.2013

Pre-opening

№ Name of the task Starting Ending

3.3 Cleaning 19.09.2013 21.11.2013

3.4 The organization supplies inventories 14.10.2013 29.11.2013

3.5 Equipment inventories 20.09.2013 25.10.2013

4 ADMINISTRATIVE TASKS 27.08.2013 29.11.2013

4.1 Organization of administrative work, accounting, secretary 27.08.2013 29.11.2013

4.2 Contracts signing 09.09.2013 29.11.2013

4.3 The organization assigning the appropriate category for the Hotel 27.08.2013 01.11.2013

4.4 Rental of non-residential premises 30.09.2013 30.11.2013

4.5 Opening ceremony 01.12.2013

Work in test mode

The 1st of November 2013 - an arrival of the first guests of the complex. Enabled PMS system;

accommodation, meals and some additional services

will be provided.

The 1st of December 2013 - the complex fully

starts up operation.

Thank you for attention.

Any questions?

« »,ООО РусскийДомMoscow Sadovnicheskaya str., 82/2

info@russkiydom.suwww.russkiydom.su+7 (351) 797 68 80+7 (499) 343 52 06

Russkiy dom 3* (ppt for International Olympic Committee), eng

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Transcript of Russkiy dom 3* (ppt for International Olympic Committee), eng

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