Shaping the Future –

Driving Retail Innovation

and New Thinking in

Shopping Centres

RECON MENA

Annual Conference

Dubai

November 28th 2011

Rohit Talwar

CEO - Fast Future

rohit@fastfuture.com

www.fastfuture.com

Contents

Presentation p 3

About Fast Future p 73

Image Sources p 84

The World in 2015

How do we get there from Here?

Continuous Innovation

Customer Insight

New

Business Models

Growth is not Guaranteed… Growth is not Guaranteed…

…Thinking is Back in Fashion

Transformational Change?

It’s Only Just Begun

10 Key Patterns of Change Shaping the Next Decade Economic turbulence, a shift in wealth from west to east and political

uncertainty are shaping the landscape

Technology

and Science

Rethinking

Talent,

Education,

Training

Demographic

Destinies

Society in

Transition

Natural

Resource

Challenges

Geo-political

Complexity

Generational

Crossroads

Source: Designing your Future – Key Trends, Challenges and Choices – Fast Future

Economic Crisis

and Power Shift

Global

Internet

Expansion

Enterprise 3.0

Demographic Destinies 2 billion more people in 40 years –

Demographics is Driving Economics

1998

448 691

729

5231

4157

739

1030

344

585

Source : United Nations 2010 2050

Where next?

Deloitte’s– Hidden Heroes

Life Redefined –

Lifespans are Increasing

Under 50’s have 90%

chance of living to 100.

Aubrey de Grey suggests

we could live to 500 or 1000

What are the health,

consumption and resource

implications?

What kind of opportunities

will be created?

Retail Innovation –

10 Key Trends

1 – Expansion of Luxury Retail

or Race to the Middle?

Race to the Middle

2 - Local Outlets and Products

Global Chain vs. Local Independent?

3 - Green Retail –

Dubai Marina Mall

4 - Discount Debates

Value or Values?

Value or Values?

5 - Stores as a Brand Experience

Kuwait’s Alghanim Electronics -

Retailment

6 – Segmentation

The Male Mall – Czech Republic

7 – Pop-up Stores – e.g. Boho

8 – Art and Installations

e.g. Edible Furniture - Lithuania

9 – Pure Leisure

e.g. The Slide@T3 Changi Airport

10 - Technology and Retail

Store and Product Locators

Store and Product Locators -

Kiosks and Interactive Surfaces

Digital Signage – Unirea Romania

‘Scan It’

Ambient (Embedded) Technologies

(IP in Everything)

The Power of Play - Nordstrom

Body Measurements Scanning –

New Look – Westfield Stratford

Luton Airport - ‘Virtual Assistants’

Integrating Physical and Virtual

Tablet Equipped Shopping Carts

– Lotus Supermarkets Shanghai

Virtual Grocery Shopping –

Tesco South Korea

Online Brands Appearing Offline

House of Fraser – Catalogue Store

Amazon Drop Box

Daily Social Media Offers e.g. Twitter

Burberry Launch First Ever

Twitter Catwalk Show

Burberry and Social Media

Social Shopping in Estonia

Telephony • Voice

• Messaging

• SIM card

• Phonebook

• Ring Tones

• Security

Connectivity • Cellular

• Up to 14 bands

• WLAN/BT

• GPS

• NFC

• FM

Data/

Enterprise • 100Mbps

• Email

• IMS

• Browsing

• VPN

• PIM

• Ecommerce

• Payments

Software • Protocols

• Middleware

• Applications

• User Interface

• Minimize fragmentation

Multimedia • Camera 8-16M

• Camcorder

• 24M Color Display

• Memory (160GB)

• Multiformat A/V • HD Video/TV out

• Games

(50-100M Tps)

• DRM

TMT – Convergence and Immersion

Near Field Communications -

Mobile Contactless Payments

Mobile Enabled

Personalised Advertising

Holographic Displays

Augmented Reality at

Copenhagen Airport

Gesture Interfaces

Touchable Holograms

Interactive Surfaces

Wearable Displays

3D Printing – True Personalization

3D Printing Store - Brussels

Innovation –

Where are the Opportunities?

Building Insight and Trust

New Strategies and Concepts

Chain vs. Independent

Catering, Lounge and

Service Experiences

New Business Models - Auctions

£3088 £8791.50 £81

Rethinking Business Models

Partner Tie-ins Pullman Bangkok King Power Hotel

New Approaches and Materials

e.g. Ultra-Quick Construction

So How do we Respond?

Make Time and Space for Change

http://news.nationalgeographic.com/news/bigphotos/images/090305-daylight-saving-time-facts-history_big.jpg

What does the timeline of

developments and challenges

look like for your markets?

Broad Scans and Deep Dives

Are you Sticky and Magnetic?

How Networked Are You?

Conclusions

• Expect

Turbulence

• Understand

Trends and

Scenarios

• Embrace

Innovation

rohit@fastfuture.com

Thank You

Rohit Talwar

CEO

Fast Future

rohit@fastfuture.com

Tel +44 (0)20 8830 0766

Mob +44 (0)7973 405145

Twitter http://twitter.com/fastfuture

LinkedIn http://www.linkedin.com/in/talwar

www.fastfuture.com

www.convention-2020.com

Blog http://widerhorizons.wordpress.com

Signup for our newsletters / Download past editions at www.fastfuture.com

Watch a short video of Rohit at http://www.travelmole.tv/watch_vdo.php?id=14300

Download the Hotels 2020: Beyond Segmentation Report at

http://www.amadeus.com/hotelit/beyond-segmentation.html

About Fast Future

Fast Future –

Retail and Real Estate

Industry Services • Live Events - Speeches, briefings and workshops for executive

management and boards of retailers, property and construction firms,

airlines, airports, hotels, venues, CVB’s and associations

• Future Insights - Customised research on emerging trends, future

scenarios, technologies and new markets

• Immersion - ‘Deep dives’ on future trends, market developments,

emerging issues and technology advances

• Strategy - Development of strategies and business plans

• Innovation - Creation of business models and innovation plans

• Engagement - Consultancy and workshop facilitation

Fast Future • Research, consulting, speaking, leadership

• 5-20 year horizon - focus on ideas, developments, people,

trends and forces shaping the future

• Clients

– ING, ABN Amro, Laing O’Rourke

– Marks and Spencer

– Airports - Aeroports de Paris / Schiphol Group

– Vancouver Airport Services

– Industry Associations – ICCA, ASAE, PCMA, MPI

– Corporates - GE, Nokia, Pepsi, IBM, Intel, Orange,

O2, Siemens, Samsung, GSK, SAPE&Y, KPMG,

Amadeus, Sabre, Travelport, Travelex, ING,

Santander, Barclays, Citibank, DeutscheBank

– Governments - Dubai, Finland, Nigeria, Singapore,

UK, US

– Convention Bureaus – Seoul, Sydney, London, San

Francisco, Toronto, Abu Dhabi, Durban, Athens,

Slovenia, Copenhagen

– Convention Centres – Melbourne,

Adelaide, Qatar, QEIICC

– Hotels - Accor Group, Preferred,

– Intercontinental

– PCO’s - Congrex, Kenes

Hotels 2020 – Objectives

• Identify key drivers of change

for the globally branded hotel

sector over the next decade

• Examine the implications for:

Hotel strategy

Brand portfolio

Business models

Customer targeting

Innovation

• Global strategic foresight study to help the meetings industry prepare for

the decade ahead - Industry-wide sponsors

• Multiple outputs Nov 2009 – December 2011

• Current studies on future strategies for venues and destinations

Convention 2020

Future Convention Cities Initiative • Members - Cities aiming to be global leaders in delivery of business events

• Focus - Maximising long term economic benefit of events

• Core Activities - Research, sharing of expertise and best practices

• Engagement Model - Meet four time a year prior to major industry events

• Management - Initiated and co-ordinated by Fast Future

Rohit Talwar • Global futurist and founder of Fast Future Research.

• Award winning speaker on future insights and strategic innovation –

addressing leadership audiences in 40 countries on 5 continents

• Author of Designing Your Future

• Profiled by UK’s Independent Newspaper as one of the Top 10 Global

Future Thinkers

• Led futures research, scenario planning and strategic consultancy

projects for clients in telecommunications, technology,

pharmaceuticals, banking, travel and tourism, environment, food and

government sectors

• Clients include 3M, BBC, BT, BAe, Bayer, Chloride, DTC De Beers, DHL,

EADS, Electrolux, E&Y, GE, Hoover, Hyundai, IBM, ING, Intel, KPMG,

M&S, Nakheel, Nokia, Nomura, Novartis, OECD, Orange, Panasonic,

Pfizer, PwC, Samsung, Shell, Siemens, Symbian, Yell , numerous

international associations and governments agencies in the US, UK,

Finland, Dubai, Nigeria, Saudi Arabia and Singapore.

• To receive Fast Future’s newsletters please email

rohit@fastfuture.com

• 50 key trends

• 100 emerging trends

• 10 major patterns of change

• Key challenges and choices for

leaders

• Strategic decision making framework

• Scenarios for 2012

• Key futures tools and techniques

• Published August 2008

• Price £49.95 / €54.95/ $69.95

• Email invoice request to

rohit@fastfuture.com

Designing Your Future Key Trends, Challenges and Choices

Our Services Bespoke research; Identification &

Analysis of Future Trends, Drivers &

Shocks

Accelerated Scenario

Planning, Timelining &

Future Mapping

Identification of

Opportunities for

Innovation and Strategic

Investment Strategy Creation & Development of Implementation Roadmaps

Design & Facilitation of

Innovation, Incubation

& Venturing

Programmes

Expert Consultations &

Futures Think Tanks

Personal Futuring for

Leaders and Leadership

Teams

Public Speaking, In-

Company Briefings,

Seminars and

Workshops

Example Projects • Public and private client research e.g. :

– Development of Market Scenarios, emerging trends and strategies for key clients

– Government and OECD Scenario Projects – e.g. Migration 2030, Future of Narcotics, Chemical Sector, Family 2030

– Scenarios for the global economy for 2030 and the implications for migration

– Designing Your Future (Published August 2008) – book written for the American Society of Association Executives & The Center for Association Leadership

– Global Economies – e.g. The Future of China – the Path to 2020

– The Shape of Jobs to Come – Emerging Science and Technology Sectors and Careers

– Winning in India and China

– The Future of Human Resources

– Exploiting the Future Potential of Social Media in UK Small to Medium Enterprises

– Convention 2020 – the Future of Business Events

– Future Convention Cities Initiative – Maximising Long-term Economic Impact of Events

– One Step Beyond – Future trends and challenges for the events industry

– Hotels 2020: Beyond Segmentation – Future Hotel Strategies

– The Future of Travel and Tourism in the Middle East – a Vision to 2020

– Future of Travel and Tourism Investment in Saudi Arabia

– Aviation and Airports e.g. Aviation 2030

Example Clients

Image Sources p1 Page

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16. Left to Right

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17. Left to Right

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18. Left to Right

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19. Left to Right

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24. Left to Right

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g

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