Post on 09-Aug-2015
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Company A
DatePrepared for WHD (Dawn) – March 2015
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Our VisionOur VisionTo Be The First Choice
and Leaders in Sales, Marketing AndMerchandising Services.
Our MissionOur MissionTo Build Everlasting Profitable Relationships WithClients, Principals, Staff, Shareholders and any
Other Stakeholders through the Provision ofConsistent Superior Quality of Service.
Our ValuesOur ValuesQuality Service
IntegrityTeamwork
Social ResponsibilityAccountability
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The RMS General Approach To Business
ObjectivesObjectivesTo Grow Clients Overall Sales By Volume And Value.
PlanPlanTo Introduce A Comprehensive Sales And
Merchandising Strategy For Clients Targeted At TheStores.
StrategyStrategyInitiate A Strategic Partnership By Contractual
Agreement With Client
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RMS Has Been Operating In FMCG Non-food Sales, Marketing And Merchandising Services Since 1985. We are the biggest service provider in the sector with projected volumes of R4.3billion this 2015/2016 financial year.
The Board Of Directors Are: Andy Simaan – Chairman, Ian Tittley - Operations Director, Allan Daniels – Sales & Marketing Director and Shaun Rivalland a Divisional Director.
RMS Has A Diverse Principal Base Comprising Of Some Of South Africa’s Leading Non-food Companies And Brands. Although The Business Has Directors Oversight, It Is Divisionalised With Each Division Essentially Independent Of The Other. (From The Senior Managers, their PA's , Team Leaders, Merchandisers And Salesmen).
Our Dedicated Teams Are Able To Offer Nationwide Coverage, Which Enhances Service Levels Resulting In RMS Being The Preferred Non-food Choice By The Majority Of Chain Stores. This Coupled With Our Level Of Experience And Specialised Service Has Made RMS The Leading Non – Food Sales, Marketing And Merchandising Team In South Africa.
RMS's Success Rests In Our Unique Structure In The Stores And The Close Relationship That Has Been Built Over 30 Years Between Our Principals, The Retailer And Ourselves.
Background & History
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Chairman/ CEO Group P A P A - EC
Andy Simaan P A - KZN P A - WC
Financial Director
Operational Director
Sales & Marketing Director
Paul Koski Ian Tittley Allan Daniels
FINANCE/ADMIN MASSDISCOUNTRS MASSWAREHOUSE MASSBUILDFinance Manager Divisional Director Divisional Manager Divisional ManagerAlan Rozenthal Shaun Rivalland Meryl Young Wayne Muir
Accounts HR Manager IT & Assett Manager Store Operations Store Operations Store Operations
RMS/MASSMART ORGANOGRAM - January 2015
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MASSBUILD
Sales and Marketing Director
Allan Daniels
Divisional Manager
Wayne Muir
Admin Assistant Admin Assistant
Fareedah Moosa
Shanice Govender
GAUTENG & OUTER AREAS WC EC KZN BOTSWANA Mozambique
ROM ROM ROM ROM ROM AOM AOM AOM
Victor Ndlovu Michael Pershouse Charles MampaneAmanda Miller
Maureen Lawrence Mahen Pillay Another Another
AOM
John McVean
Store Store Store Store Store Store Store Store
Operations Operations Operations Operations Operations Operations Operations Operations
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Assistant Key Account Admin Office Assistant Lydia Kganyago Udelle Govender Anthea Chetty
Key Account Manager Key Account Manager Carrie-Anne Thomson Carolyn Britz
WESTERN CAPE KWAZULU NATAL
AREA OPERATIONS MANAGER
AREA OPERATIONS MANAGER
AREA OPERATIONS MANAGER
AREA OPERATIONS MANAGER PE
AREA OPERATIONS MANAGER EL
AREA OPERATIONS MANAGER
Godfrey Magari Robert Tladi Allan Brooks Laurika van Tonder Vivian Williams Denzil Maharaj
Game- 39 Stores Game- 32 Stores Game- 15 Stores Game- 7 Stores Game- 3 Stores Game- 17 StoresDion Wired- 8 Stores Dion Wired- 6 Stores Dion Wired- 3 Stores
BWH- 2 Stores (Botswana) Store Store Store Store Store Operations Operations Operations
Store Operations OperationsOperations
MASSDISCOUNTERS
GP & INLAND EASTERN CAPE
Divisional Director Shaun Rivalland
(Game)
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MASSWAREHOUSE
Group Sales and Marketing Director
Allan Daniels
Divisional Manager
Meryl Young
Admin Assistant FMCG Assistant
Kristen Jonathan Rayeesa Badat
Gauteng Gauteng WC KZN EC
Regional Operations Manager
Field Marketer FMCG Gauteng Regional Operations
Manager Regional Operations Manager Regional Operations Manager
Marushka Nagia Jonathan Viljoen Stephen Thompson Lenny Govender Maureen Lawrence
Germiston Woodmead Centurion Ottery Springfield PE
Store Store Store Store Store Store
Operations Operations Operations Operations Operations Operations
Crown Mines Alberton Wonderboom Montague Gardens Amanzimtoti
Store Store Store Store Store
Operations Operations Operations Operations Operations
Vaal Strubensvalley Silverlakes Cape Gate PMB
Store Store Store Store Store
Operations Operations Operations Operations Operations
Nelspruit Polokwane Bloemfontein
Store Store Store
Operations Operations Operations
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RMS GAUTENG UNIT 2 CEDARWOOD OFFICE PARK, MOUNT LABANON ROAD, WOODMEAD
SANDTON, JOHANNESBURGTEL NO. :011 804-4465FAX NO. :011 802-0028
RMS NATAL 7TH FLOOR, LIBERTY TOWERS,SOUTH TOWERCNR ALIWAL & WEST STREETDURBANTEL NO. :031 368-1425FAX NO. :031 368-1482
RMS WESTERN CAPE 9 ALBION CLOSE53 ALBION ROADRONDEBOSCHTEL NO. :021 689 8811FAX NO. :021 689 8811
RMS EASTERN CAPE 2 CHAVANTI CREST, CIRCULAR DRIVEFAIRVIEW, PORT ELIZABETHTEL NO. :041 367-4005FAX NO. :041 367-4005
RMS Regions
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Summary and Benefits RMS
– 30 years proven history in retail.– Hands on approach – Director’s take personal
responsibility.– Excellent store relationships.– In Depth understanding of the Retailers model.– Permanent in store staffing thereby ensuring shelf fill.– Massmart focused and exclusive.– Proactive approach.– Quick Response time in dealing with issues that may
arise.– Economy of scale.– Staff management thereby allowing you the time to focus
on trading.– Social responsibility programs. – BEE Compliant.
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Business science ……..
The concept of the science behind the business is relatively new in the Non- food division of the FMCG market, but used extensively in the food and grocery divisions of the market.
In so saying RMS will invest just over R1mil this year by way of creating a new division within the business focusing specifically on data analysis and associated interests.
There will be two models run simultaneously:-–Internal Data Analyst – Builders group–Supplier Implant – Game
The purpose of the role of a supplier implant is to be the main interface between the supplier into the retailer. Positioned at the retailer's headquarters and working closely with the trading team.
Walmart make extensive use of supplier implants based at their head office in Bentonville, Arkansas.
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RMS Offering • Ensure that correct pricing is executed
1. Store pricing label changes2. Supplier pricing label changes3. Ensuring Promo pricing in place
• Check stock levels• POS Implementation• Merchandising in store (according to planogrames• Influence sales at Point of Sale• Execution of ongoing marketing initiatives• Feedback to clients
1. Regular / Scheduled reports 2. Activity execution reports3. Ad Hoc reports – upon request4. Competitor feedback
• Dedicated Merchandisers in all Stores1. Merchandising Resource Product / department specific 2. Knowledgeable on product – Trained product specialist
• Access to Data Analyst1. Effective use of data2. Dedicated resource to analyze information
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RMS Divisional Manager KPI
• Effectively manage the business unit• Continuous staff development and mentoring• Regular liaison with suppliers• Meetings at Head Office level with relevant suppliers,
MM’s and buyers• Meetings with relevant Massbuild Managers• Effectively communicate Head Office/supplier strategy to
Operational Management, and ensure same is implemented by set dates
• Liaise with buyers and suppliers regularly regarding any agreed activity (Rollout Plans)
• Evaluate implementation of agreed objectives• Store visits to include GM and Sales Managers• Seek and develop New Business opportunities• Effectively manage overheads in line with budget
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RMS Regional Manager KPI
• Liaise with clients regarding operational matters (set meetings at stores as per call cycle).
• Return phone calls and/or messages promptly.• Regular inter action and updates with GM’s and SM’s.• Complete the floor audit with every call and ensuring the
audit is signed off by the relevant SM and/or DM.• Evaluate Team Leaders and staff on a continuous basis,
ensuring standards are met and maintained.• Monitor and check staff electronic clock ins.• Ensure Dress Code Of Staff Is Correct. • Ensure That The Return Cages Are Cleared regularly
and that back up areas are clean and tidy.• Ensure That Returns Paperwork Is Correctly
Completed.• Ensure That the stores have sufficient stock. If not,
inform suppler and store immediately.• Ensure That any agreed planograms are correct at all
times.
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RMS Team Leader KPI
• Ensure staff are at work by addressing them every morning via a floor walk
• Report any absenteeism to both store and your line Manager immediately• Ensure electronic store clocking's are sent to head office by 10:00 AM
every Monday and ensure head office acknowledge receipt of same• Implement the agreed activity as per communication from RMS head
office and/or RMS Ops Management. Ensure time lines are put in place with staff for completion of same
• Check staff productivity levels on a continuous basis• Ensure staff maintain required merchandising standards• Ensure staff are in appropriate uniform• Manage aged stock returns by required deadlines• Ensure feedback required by head office and suppliers is submitted
before deadlines• Communicate with RMS Ops Managers on any issues that affect the
business• Assist RMS suppliers appropriately and courteously when visiting stores• RMS work file to be maintained in a proper and orderly manner with all
relevant information updated
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Thank You For Your Time.Thank You For Your Time.
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Thank You For Your Time.Thank You For Your Time.
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