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Simplifying Web Application Monitoring

Riverbed® SteelCentral™ AppResponse 9.0, NetProfiler and NetShark 10.6 May 20, 2014

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Age of the Customer

● Empowered buyers– Knowledgeable, hyper connected, exacting – 40% of US adults always addressable– Use 3+ connected devices– Access Internet multiple times per day, from

multiple locations and on the go

● Employees, partners and suppliers also have heightened expectations– 64% of employees care about BYOD

● Staying competitive requires – Deep customer knowledge – Optimizing the customer experience

Forrester, March 2014

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● Shift from device- or link-centric monitoring toward end-user experience monitoring– How, when, what and why customers and

employees are using applications and devices

– Focus on the holistic or end-to-end experience

● NPM not just for Network Ops anymore!– Broaden the audience: app support and

business owners

Outside-In Monitoring

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Web Apps & EUE Key Use Cases

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What’s New in NPM?AppResponse 9.0 and NetProfiler 10.6

SIMPLIFIED WEB ANALYSIS

• Geographic heat maps • Custom Web app analysis• Web analysis by business

groups

• AppResponse Web console • AppResponse Quick Views• NetProfiler templates• NetProfiler integration with

SteelCentral Dashboard

EASY INFORMATION SHARING

IPv6 SUPPORT

• IPv6 support• Faster TCP analysis

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Simplifying Web Analysis

Business Group

Geographic Heat Map

Business-Specific Web Page Analysis

● Geographic display of end-user experience for Web applications and page views

● Focus triage efforts on most critically affected users

● Customize web page monitoring

● Flexibly map web pages to apps− Group page views − Separate pages that are

monitored together − Monitor non-standard file

types

● Organize app users into groups

− By location or department

− Understand the group experience for a web app

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Geographic Heat Map

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IPv6 Support

● Three reasons for supporting IPv6– Running out of private address space– Doing business in Asia or South America– Government mandate

● IPv6 packet acquisition and TCP analysis – AppResponse appliance is manageable as an IPv6 end station – Natively support acquiring, storing and indexing IPv6 packets – Support TCP response time analysis for IPv6 TCP connections

Response Time Composition Chart

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IPv6 Addresses in Drilldowns

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TCP Performance Boost

● ASA Boost Mode provides significant performance increase for TCP analysis without hardware upgrade– Analysis pipeline runs multiple threads in parallel – Throughput increased by 50% - 100% – Supported on 10G appliances (ARX 5000, 5100, 6000 models)

● Works in conjunction with all AppResponse modules– WTA, AppSQL, Shark, CX-Tracer, VoIP, UCMM

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Customers Want Unified Dashboards

97%

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Case Study

“Our group has set up a number of dashboards for various app teams and for the NOC. There is great value to the visual images on a dashboard. When someone sees a red light or a sharp spike, they realize immediately there’s an issue. They don’t have to know what’s wrong, but they realize the severity and know to call someone.”

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RPM Dashboards

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BrowserMetrix

AppInternals

AppResponse

● Pulls data from multiple sources– NetProfiler now

integrated

● Standardize on web-based UIs– Increase adoption by

more and different users

– Improve information sharing & collaboration

– Identify trends and issues faster

New NetProfiler integration provides Top Talker and Top Interface information

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Seamless Drill Down into NetProfiler

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AppResponse Web Console

SLA Dashboards report violations

Quick ViewsCustom Views

Role-based access controls

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AppResponse Quick Views & Profiler Templates

● High-level “out-of-the-box” overviews of commonly used data and workflows

● Easy to create and share– “One click” creation– Role-based access controls

● Fast drill down into data of interest

AppResponse Quick Views NetProfiler Dashboard Templates