Post on 25-Jun-2020
Ringway Highway Liaison Meeting
presentation
Rob Payne – Service Integration Team Leader
The Scope of the HST ContractThe Highway Service Term contract of approximate initial value
£30-35M pa which covers:
• Cat 1, 2 and 5 – Contractor Directed Services
– Emergency response, First line reactive repairs, Planned minor
highway repairs and improvements, Holistic street lighting
management service, Cyclical and routine maintenance for grass,
drainage, safety barriers, street furniture, pumps and Winter Service
• A variable quantity of medium and large improvement schemes
(Cat 3 – HLB or Cat 4 works) on a design and build basis
• A variable quantity of carriageway maintenance, footways and
drainage (Cat 4 works) on a design and build basis
• The provision, management and operation of intelligent traffic
systems including traffic signals
Fundamentals of the HST Contract
A fundamental move from Reactive to Planned works
facilitated by:
• A holistic approach to defect management based on asset
intelligence:
– Indentifying both Cat 1 and Cat 2 defects in a single inspection
• Reviewing Cat 2 Work Pools monthly (Reactive Asset
Management) with a view to:
– Preparing planned interventions
– Diverting works to the Cat 3 (Member funded) programme
– Diverting works to the Cat 4 (Structural Maintenance) programme
The Ringway Team
The role of the Ringway DSA
“To liaise with the local community across the whole HST service
and manage the effective implementation of the Cat 3
programme at a local level”
The role of the Ringway LNT
“To gather network intelligence through targeted condition
surveys, interaction with stakeholders and close liaison with
Safety Inspectors and the Supervisors who will deliver the
Countywide Services in the area”
Who does what?
HCC
• Ensuring localism
agenda is delivered
across the whole
service
• HCC procedure and
policy enquiries
• Cat 3 process (pre-
commitment stage)
• Enforcement issues
Ringway
• Ensuring localism agenda is delivered across the HST contract
• Contractor Directed Services (Cat 1, 2 & 5) enquiries
• Cat 3 process (post commitment stage)
• Network condition monitoring
Enhanced coordination of works
The Operations Hub is central to Ringway’s approach to
coordinating Contractor Directed Services in
Hertfordshire. The role of the Hub is to:
• Centrally prioritise all works to minimise network disruption
• Mobilise emergency and reactive gangs
• Link with the HCC ITCC to enable a coordinated Network
Management approach
• Provide real time information from eServe to CONFIRM
• Co-ordinate “out of hours” support arrangements
• Improve journey time reliability
Customer
sees a defect
Fault Reported Call Centre (0300 1234 047)
or
Online – Herts Direct
Ringway (Hub) Assessment made using HCC
Defect Management Policy
Cat 2 (Non Safety Related) Med / Low Priority defect(s) passed to HCC HLO for
consideration under county member Cat 3 Budget
Cat 1 (Safety)urgent / safety
Related faults – goes straight
out to be actioned on the ground
Cat 2 (Non Safety Related) Ringway DSA to ‘Assess
and Decide’ using HCC policy and criteria
priority status and develop programme
of work for high priority
Passed to 3rd Party e.g. electric, gas,
District / Borough issues
IWP/ FWP Checked against - to
identify any links or promote
New scheme via
(Cat 4)
If not delivered via Cat 3Ringway re-consider
later that financial year