Post on 10-Feb-2017
Lab Bursting (IaaS)
Terms of ReferenceFor use in creating an RFP
Prepared by: Sean JensenDate: May 1, 2023
Status: DraftVersion: 2.0
By accepting delivery of this material, the recipient acknowledges and agrees that all information contained herein shall be treated as proprietary and confidential, and take all appropriate steps to ensure this information remains private.
Lab Bursting (IaaS – Infrastructure as a Service) RFP Document TOR
Table of ContentsLIST OF TABLES.................................................................................................................................................3
1. VERSION CONTROL.................................................................................................................................4
2. INTERPRETATION AND TERMINOLOGY..........................................................................................5
3. DESIGN AND DEPLOY PROJECT TEAM.............................................................................................6
4. INTRODUCTION.........................................................................................................................................7
5. PROJECT OVERVIEW..............................................................................................................................7
6. ADMINISTRATIVE CONTROL...............................................................................................................8
7. DESIGN PRINCIPALS................................................................................................................................8
8. DESIGN DECISIONS AND IMPLICATIONS.........................................................................................9
9. CONCEPTUAL INFRASTRUCTURE DIAGRAM...............................................................................10
10. CONCEPTUAL NETWORK CONNECTIVITY DIAGRAM...............................................................10
11. LAB ENVIRONMENT DEFINITIONS...................................................................................................11
12. REQUIREMENTS......................................................................................................................................12
13. PRICING AND COSTS:............................................................................................................................27
14. RFP PROCESS AND WAIVER OF CLAIMS........................................................................................27
15. INSTRUCTIONS TO PROPONENTS.....................................................................................................28
16. PROPOSAL DETAIL AND DOCUMENTATION.................................................................................30
17. EVALUATION CRITERIA:.....................................................................................................................30
18. INTERVIEWS & ONGOING NEGOTIATIONS...................................................................................31
19. COMPANY PROFILE...............................................................................................................................31
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List of Tables
Table 1. Design Characteristics............................................................................................................9
Table 2. Business Requirements........................................................................................................12
Table 3. Functional Requirements......................................................................................................13
Table 4. Infrastructure/Compute Requirements..................................................................................15
Table 5. Storage Requirements..........................................................................................................17
Table 6. Network Requirements..........................................................................................................18
Table 7. Recoverability Requirements.................................................................................................20
Table 8. Security and Access..............................................................................................................20
Table 9. Service Offerings Requirements............................................................................................23
Table 10. Support and Service Level Requirements...........................................................................23
Table 11. Manage and DevOps Requirements...................................................................................25
Table 12. Price and Billing Requirements...........................................................................................26
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1. Version ControlVersion Version Date Summary of Changes Revisions by Reviewed by or
Communication of Changes
1.0 05/21/2015 Initial Draft sean.jensen@yyc.com
N/A
1.1 05/26/2015 Ready for 1st review Sean Jensen Sent out for review by Paul, Jason, Kyle and Mike
1.2 05/27/2015 Update after initial review by Jason
Sean Jensen
1.3 05/28/2015 Matching requirements to Scoring Criteria
Sean Jensen Sent out for review by Paul and Jason, Kyle and Mike
1.4 05/29/2015 Updated based on meeting with Jason
Sean Jensen
1.5 06/02/2015 Updated based on discussion with Sean to eliminate duplicates
Dina de Belen
1.6 06/04/2015 Updated based on review
Sean Jensen Sent out for review by Jason, Chris, Braden,
Damien
1.7 06/04/2015 Updated based on review
Sean Jensen
1.8 06/15/2015 Updated based on review
Sean Jensen, Dina de Belen, Paul Hilliard
1.9 06/22/2015 Updated based on review
Sean Jensen & Jason Bischoff
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2. Interpretation and Terminology2.1 Definitions
i. “Airport Authority” or “the Authority” means The Calgary Airport Authority.ii. “ATB” refers to Air Terminal Building which is the current terminal in operation right nowiii. “Clarifications” means any clarifications, additions, deletions or amendments issued by
the Airport Authority with respect to the RFP whether before or after the Deadline.iv. “Contract” means the agreement to be negotiated between the Airport Authority and
one or more Proponents (if any). v. “COTS” Applications refers to Commercial Off the Shelf Applicationsvi. “Deadline” means the date and time specified in this RFP after which the Airport
Authority may no longer accept Proposals in its sole discretion. vii. “IaaS” means Infrastructure as a Serviceviii. “IFP” refers to the International Facilities Projectix. “ITB” refers to the new International Terminal Building currently under constructionx. “Proponent” is a party who has submitted a Proposal to the Airport Authority in
response to this Request for Proposal. xi. “Proposal” means a proposal to perform the Work in response to this Request for
Proposals.xii. “Request for Proposals” or “RFP” means this “Request for Proposals” and includes the
documents listed in the Table of Contents of this Request for Proposals and any Clarifications.
xiii. “Scope of Work” (if applicable to this RFP) means the “Scope of Work” included in this RFP.
xiv. “Specifications” (if applicable to this RFP) means the “Specifications” included in this RFP.
xv. “Terms of Reference” (if applicable to this RFP) means the “Terms of Reference” included in this RFP.
xvi. “Work” means the work to be performed and/or the materials and/or equipment to be supplied as described in the Terms of Reference, Specifications and/or Scope of Work.
2.2 All references to time in this RFP will be to local Calgary time.
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3. Design and Deploy Project TeamContact information for both vendor consultants and the Authority project team members.
Name Company Role Phone Email
TBD The Authority
Project Manager
Chris Smoliak The Authority
GM, IT Services 403-735-1526 chriss@yyc.com
Braden Walters The Authority
IT Services Lab Consultant
Braden.walters@yyc.com
Jason Bischoff The Authority
Enterprise Architect 403-735-7016 Jason.bischoff@yyc.com
Paul Hilliard The Authority
Infrastructure Architect Paul.Hilliard@yyc.com
Kyle Benning The Authority
Network Architect Kyle.Benning@yyc.com
Mike Heath The Authority
ITOS Security Coordinator
403-735-1275 mikehe@yyc.com
Carolynn Hexspoor
The Authority
Procurement and Contracts Coordinator
carolynnh@yyc.com
Sean Jensen The Authority
Project Coordinator 403-735-7445 Sean.jenesn@yyc.com
Dina de Belen The Authority
Business Analyst dina.debelen@yyc.com
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4. Introduction4.1 The Calgary Airport Authority
The Calgary Airport Authority, a not-for-profit corporation incorporated under the Alberta Regional Airports Authorities Act, is responsible for the management, operation and development of Calgary International Airport and Springbank Airport under long-term leases from the Government of Canada.
4.2 General Nature of ProjectThis Request for Proposals seeks experienced and qualified firms to submit Proposals for CLOUD BURSTING (IaaS – INFRASTRUCTURE AS A SERVICE).
5. Project Overview5.1 Executive SummaryCalgary Airport Authority (The Authority) has embarked on a strategy to extend the capacity of the Lab Environment and increase extensively the level of automation for quality assurance of Projects. The intention is to enable application and system owners to consume IT infrastructure resources on demand as a catalog-based service through a self-service portal.Through this project, the Authority aims to create a platform for IT service delivery that:
Quickly create or replicate any operating environment in the Lab (Sandbox, Development, Quality Assurance, Integration, and Pre-Production) at the service provider
Quickly extend any operating environment in the Lab Is cost effective through improved resource utilization with the use of cloud management
software Increases agility through the use of automation and virtualization provided by cloud
management software Is accessible through the use of a self-service portal for the consumption of IT
infrastructure
5.2 Document PurposeThe Airport Authority is seeking proposals from qualified vendors for the implementation, support and maintenance of Cloud IaaS for our Lab Environment. This document discusses the business and functional requirements of the Cloud IaaS solution and the technical requirements for different subject areas. The main purpose is to solicit Vendors for proposals on the implementation for the Lab Bursting solution (IaaS).
5.3 Scope of WorkThe Authority currently has an Infrastructure based on HP Cloud System, where we have created an internal Private Cloud. Based on the nature of project work, hardware resources are required periodically for short and long periods of time. The Authority does not wish to invest in the procurement hardware assets to meet these short terms needs.
The intent of this work is to provide a turnkey solution (where possible), supply hosted Infrastructure as a Service (IaaS) technology (this may require hardware and software), implementation professional services, maintenance and ongoing support for the IaaS requirements as stated within this proposal.
The Authority expects to use this service ongoing as required by our project needs.
Proponents are encouraged to bid on all of the requirements included in this document.
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The following schedule is driven by the need to have YYC Project teams begin testing IFP applications on the Hosted Private Cloud Infrastructure by end of September 2015.
Issue RFP: June ?th 2015Pre-Proposal Information Session: June ?th, 2015Vendor Question Deadline: June ?th 2015Question Responses: June ?th 2015RFP Closing Date: July ?st, 2015Shortlist Presentations: July ?st – ?rd 2015Contract Award: July ?th 2015Infrastructure as a Service Implementation July ?th to July 31st 2015Process Automation / Provisioning / Burn in / Testing of IaaS Aug 3rd – Aug 31 2015Ready for general availability Sept 1st 2015Please note, the dates provided above are indicative and are subject to change.
5.4 Project SetupThe selected proponent(s) will report directly to the Calgary Airport Authority’s IT Project Management Office (IT PMO), who will manage the implementation project directly.
The Airport Authority’s IT PMO is responsible for the terms of reference. Proponents will work closely with IT and business stakeholders to ensure that technology solutions are designed, implemented and integrated effectively within the Calgary Airport Authority environment.
A team consisting of representatives from the IT PMO, IT and business stakeholders will perform a review of all submissions.
This Lab Bursting (IaaS) project is currently under the direction of ??? (???@yyc.com), IT Project Manager, Calgary Airport Authority. The Calgary Airport Authority may choose in the future to contract the services of a Project Manager to manage the project (design, implementation, testing and commissioning) of Vendor solutions.
6. Administrative ControlThe Authority will need to have the following administrative control over the hosted IaaS technology.The Authority IaaS user (usually a network or infrastructure specialist):
Controls the operating systems, network equipment, and deployed applications at the virtual machine level.
The infrastructure specialist can scale up or down the virtual services or blocks of storage area.
The IaaS user may also be the SDN administrator who uses the controller to optimize the traffic flow from one device to another.
7. Design Principals7.1 The Calgary Airport Authority (the Authority) has a preference to use on premise resources
before using service provider resourcesi. Non-Functional testing should be performed on premises before using service providerii. Non-Functional testing that cannot use on premises equipment should be executed
completely using the service provider 7.2 Technology of the service provider must match that being used at the Authority where
applicablei. VMWare 5.5
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ii. SQL Server 2008 and 2012iii. Windows Server 2008, 2012, 2012 R2iv. OpenStack (supporting HP Cloud System Matrix) – Currently being considered by the
Authority, but not mandatory7.3 Network connectivity between the Authority and service provider must be a non-internet
based LAN extension from the Authorityi. IP Space controlled by the Authority must match that being used in the Authority’s Labii. Network Protocols must match the Authority productioniii. Access Control protocols must match the Authority productioniv. Capacity of throughput. This bandwidth will be variable, but we would require upwards
of 1 Gbps circuit connection
8. Design Decisions and ImplicationsWhen multiple possible valid design options are available, each option is discussed with its trade-offs and benefits. Design choices are compared with their impact against certain characteristics and summarized in the following table.
Table 1. Design Characteristics
Characteristic Description Key Metrics
Availability Indicates the effect of a choice on the ability of a technology and the related infrastructure to achieve planned available operation and to sustain operation during system failures.
Percentage uptime
Performance Reflects whether the option has a positive or negative impact on the overall infrastructure performance.
System response time
System throughput
Scalability Indicates the effect an option has on the ability of the solution to be augmented to achieve higher sustained performance within the infrastructure.
Utilization
Cost/performance ratio
Speed in provisioning
Security Reflects whether the option has a positive or negative impact on overall infrastructure security. Can also indicate whether a quality has an impact on the ability of a business to demonstrate or achieve compliance with certain regulatory policies.
Unauthorized access prevention
Data integrity and confidentiality
Forensic capabilities in case of a compromise
Manageability Relates to the effect of a choice on overall infrastructure manageability.
Servers per administrator
Clients per IT staff
Time to deploy
Ease of administration
Recoverability Indicates the effect of a choice on the ability to recover from a service outage or catastrophic event.
Recovery time objective (RTO)
Recovery point objective (RPO)
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Cost is a key consideration in architectural design decisions. Initial and ongoing costs are considered against the desired design characteristics of the system.
9. Conceptual Infrastructure Diagram
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10.Conceptual Network Connectivity Diagram
11. Lab Environment Definitions
11.1 Development –Environment used to support development initiatives where project teams build, configure, customize, and use source control to create a target application. From development, these applications are promoted to a quality assurance environment. The Authority also uses this to write upgrade procedures that follow in each target environment
11.2 Quality Assurance - Test Environment is where the Authority tests our service packages, upgrade procedures and changes through controlled data and perform controlled testing of the target application
11.3 Integration – Used to test our completed applications, upgrade procedures and changes with other services, applications, data, hardware, and software that closely resemble the Production. This environment is also used for user acceptance testing and service integration
11.4 Training – User to provide an environment for end user and administration training 11.5 Pre-Production – This staging environment is where a target applications can be monitored
alongside all the other applications that exist in production. Deployment scripts, service performance and other non-functional tests are complete to measure impacts without the risk of causing issues in production
11.6 Production - The Production environment is where the target application is available for business use
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Conceptual Drawing of Current Lab
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12.Requirements
12.1 Business Requirements
Requirements describe, in business or technical terms, the necessary properties, qualities, and characteristics of the Authority needs. Requirements are provided by the Authority and are used as the basis for the design and evaluation. If particular requirements cannot be met, mark them accordingly in the appropriate section of the following table and in the documentation.
Table 2. Business Requirements
Requirement ID
Requirement Type
Title Requirement Description Does Vendor Meet Requirement
(Fully Met
Partially Met
Not Met)
B101 Mandatory Support for multiple business groups
Support multiple business groups with different resource and infrastructure requirements. For example, workloads from Development and Pre-Prod groups are provisioned on faster machines, while workloads from QA, Integration and Training can be provisioned on slower machines.
B102 Mandatory Hybrid model The Authority expects a hybrid approach. Some workloads are provisioned locally on premises and some workloads are provisioned on the service supplied
B103 Mandatory Workload Service must be able to accept virtual machines or templates to configure as catalogues as supplied by the Authority
B104 Mandatory Best practice When no other explicit functional requirements are in conflict, always use the best solution that exists on the market (proven technology, most-widely used, standardized, bundled, out-of-the-box, and best practice, for example).
B105 Mandatory Deviate from best practice
If there is a valid reason to deviate from best practice, it must be justified and documented. The Authority approves deviation from the best practice based on the provided argumentation.
B106 Mandatory Documentation standard
All documentation will be delivered to meet the Authority documentation standard.
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Requirement ID
Requirement Type
Title Requirement Description Does Vendor Meet Requirement
(Fully Met
Partially Met
Not Met)
B107 Mandatory CSR Where possible, functionality of the product features that contribute to Corporate Social Responsibility (CSR) of the Authority should be considered. An example is green IT for energy conservation.
12.2 Functional Requirements
The following requirements define the function of a system and its components. The key customer drivers and requirements guide all design activities. Requirements, assumptions, risks, and constraints are carefully logged so that all logical and physical design elements can be easily traced back to their source and justification.
Table 3. Functional Requirements
Requirement ID
Requirement Type Title Requirement Description
Does Vendor Meet Requirement
(Fully Met
Partially Met
Not Met)FR101 Mandatory Workloads Service must be capable running several
environments consisting of different workloads built on several platforms. These environments will contain commercial off the shelf (COTS) and custom developed applications hosted in; Development, QA, Integration, Pre-Production and Production
FR102 Mandatory Environment Isolation
Different application environments must be able to share the same infrastructure in addition to capabilities of isolated network service (LAN)
FR103 Mandatory Report generation
The Authority requires the ability to report on resource consumption, and audit log. Including but not limited to the following:· Access· Time in use· Resources consumed· Up time· Cost Show Back
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Requirement ID
Requirement Type Title Requirement Description
Does Vendor Meet Requirement
(Fully Met
Partially Met
Not Met)FR104 Mandatory Orchestration Be able to support current approval
processes and automation components such as HP Cloud Service Automation and VMWare vRealize Automation.
FR105 Mandatory Storage Tiering Ability to provision workloads to different storage types and volumes (SDD, Fibre Channel, SATA, etc.)
FR106 Mandatory Remote access Users must have access to workloads via internet from external locations connected utilizing a secure method (VPN, etc.) or if located at the Authority through the main Network connection (MPLS / L2)
FR107 Mandatory Usability User experience on self-service portal must be fast and responsive.
FR108 Mandatory Availability Ability to achieve an availability metric of 99% uptime of operation to sustain operations during system failures.
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12.3 Infrastructure/Compute Requirements
Table 4. Infrastructure/Compute Requirements
Requirement ID
Requirement Type Title Requirement Description
Does Vendor Meet Requirement
(Fully Met
Partially Met
Not Met)CV101 Mandatory Rapid, Self-
Service Provisioning
Service must be able to launch and setup applications and services without intervention of the service provider
CV102 Mandatory Image Customization
Be able to provide the ability for image attributes through use of templates, Sysprep, or automation tools
CV103 Mandatory Bring Your Own Image/Instance Import
Provide the ability to import authority images into the cloud service provider
CV104 Mandatory Three - Generation OS Support
Service must support up to n -2 for Microsoft Operating Systems
CV105 Mandatory Large Instance Support
Service must be able to support workloads up to the following specifications:32 CPUs256 GB Memory25,000 IOPS storage performance256 mbps Network62 TB Storage
CV106 Mandatory Scalability The design must be scalable, starting from a small configuration of 10 basic workloads and up to supporting 1500 simultaneous virtual machines.
CV107 Mandatory DNS is available Hosted DNS services must be available at service provider
CV108 Mandatory No Compute Starvation or Resource Prioritization Across Tenants
Be able to provide isolated compute requirements from other tenants
CV109 Mandatory Hot-Swappable Virtual Hardware
Be able to add/remove compute components such as vCPU, memory, and disk while instance is powered on
CV110 Mandatory Instance Maintenance
Be able to support DRS (Distributed Resource Scheduling) during maintenance
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Requirement ID
Requirement Type Title Requirement Description
Does Vendor Meet Requirement
(Fully Met
Partially Met
Not Met)Mitigation windows
CV111 Mandatory Instance Maintenance/Failure Notifications
Service must be able to send out alerts/notifications in the event of failures
CV112 Mandatory Instance Restart Flexibility
Service must provide flexibility to set which instances should be restarted or which instances should remain down during failure or maintenance
CV113 Mandatory Instance Anti-Affinity
Service must be able to run instances on different hosts or different infrastructure
CV114 Mandatory Basic Auto scaling Support
Service must support automatically adding host capacity as compute requirements increase
CV115 Desirable Instance Affinity Instances may be isolated from each other on different hosts
CV116 Desirable Extra Large Instance Support
Service should support extra-large instances with the following specifications: 32 CPU512 GB Memory50,000 IPOS256 mbps Network62 TB Storage
CV117 Desirable Restart Priority Service should provide flexibility to set priority in which instances will be restarted
CV118 Desirable Console-Level Access to Instances
Service should provide the ability to power on/off instances as well as mount ISO images
CV119 Optional Single-Tenant Compute Instances
No component of an instance should be shared across multi-tenants. None of the memory or storage should be shared with other tenants.
CV120 Desirable Compute Performance Baseline
Service should provide guarantee of base compute resources
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Requirement ID
Requirement Type Title Requirement Description
Does Vendor Meet Requirement
(Fully Met
Partially Met
Not Met)CV121 Desirable Advanced Auto
scaling SupportShould be able to add load balanced instances automatically. If it is determined that another server is needed, it should be able to set that up with minimal effort
CV122 Optional Export Instance Image
Provide the ability to export instance to ISO or OVA
CV123 Optional Bare-Metal Provisioning
Support for bare-metal provision for when the Authority host own equipment or lease equipmentAbility to collocate equipment
CV124 Optional Customer-Controlled Overprovisioning
Service should support ability to define overprovision above the set baseline
CV125 Optional Sub one minute Provisioning Times
Provide the ability to provision basic image in under one minute
12.4 Storage Requirements
Table 5. Storage Requirements
Requirement ID
Requirement Type Title Requirement Description
Does Vendor Meet Requirement
(Fully Met
Partially Met
Not Met)SV101 Mandatory Bulk Data
Import/ExportBe able to provide capability to do bulk import and export of data
SV102 Mandatory Block Storage Snapshots
Service must have the ability to take snapshots of different storage levels
SV103Mandatory Expandable
Block Storage Volumes
Must be able to expand/extend storage volumes on demand without restarting workload where applicable
SV104
Mandatory Logging of Administrative Object Service Requests
Must be able to log management activities for object storage
SV105 Mandatory Provider-Enabled Encryption Services
Provide the ability to encrypt storage devices
SV106 Mandatory File/Object-Versioning Support
Must provide capability to version files/objects
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Requirement ID
Requirement Type Title Requirement Description
Does Vendor Meet Requirement
(Fully Met
Partially Met
Not Met)SV107 Preferred Cross-
Geography copy/replication
Service must support ability to replicate data between multiple data centers
SV108 Preferred Block Storage Interconnect Transparency
Must be able to map a block level storage directly on one of the instances; Raw Device Mapping
SV109 Preferred Multiple Instance Mount
Must be able to support multiple instance mounting in order to support Linux
SV110 Preferred SSD-Based Block Storage
Be able to provide Solid State Drive backed block storage volumes
SV111 Preferred Snapshot Copy/Replication
Be able to provide storage based snapshot, clone
SV112 Preferred Automatic Object Durability
Must provide transaction logging for object level storage
SV113 Preferred Bulk Object Delete and Retirement Policies
Have the ability to recover bulk deleted objects for a period of one week
SV114 Preferred Bulk Data Import/Export With Encryption
Be able to provide capability to do bulk import and export of data with encryption
SV115 Preferred Tiered Storage Service(s)
Must be able to set performance tier within the block storage
SV116 Optional Instance-Specific Storage
Have the capability to support volumes that are allocated to a specific instance; RDM
12.5 Network Requirements
Table 6. Network Requirements
Requirement ID
Requirement Type Title Requirement Description
Does Vendor Meet Requirement
(Fully Met
Partially Met
Not Met)
NV101 MandatoryBandwidth Capacity and Speed
This bandwidth will be variable, but we would require upwards of 1 Gbps circuit connection
NV102 MandatoryMultiple Virtual NICs and Network Segments
Must be able to expand many segments in each instance
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Requirement ID
Requirement Type Title Requirement Description
Does Vendor Meet Requirement
(Fully Met
Partially Met
Not Met)
NV103 Mandatory
Isolated Network Segments & Private-Network Interface Instances
Must support VRF (Virtual Routing and Forwarding) and be able to use the same configuration at the Authority where applicable
NV104 Mandatory Static IPs Must be able to assign static IP addresses
NV105 MandatoryChoose Your Own RFC 1918 Address Space
Must be able to choose our own subnets; non-routable IPs
NV106 Mandatory Private Customer Connectivity
Must support L2 extension of the Authority LAN; Direct LAN connectivity (non-internet)
NV107 MandatoryCustomer Network Segments Across Data Centers
Must support OTV (Overlay Transport Virtualization); L2; Be able to take IP addresses and have the same IP in both sides
NV108 Mandatory Front-End Load Balancing
Have the ability to provide load balancing from web and application servers to forward-facing users
NV109 Mandatory Back-End Load Balancing
Have the ability to provide load balancing from web and application servers to back-facing services such as databases
NV110 Desirable Multiple Network Segments
Additional networks as required conforming to RFC 1918 (private IP spaces)RFC 1918 is the private IP spaces (10.0.0.0/8, 172.16.0.0/16 and 192.168.0.0/16)
NV111 Desirable Session Load Balancing
Should be able to maintain connection to an instance once it has been made
NV112 Desirable Metrics-Driven Load Balancing
Should be able to switch connection between different instances based on availability and load
NV113 DesirableNetwork Performance Tiers of Service
Should be able to difference levels of support based on bandwidth and availability tiers
NV114 Optional WAN Traffic Encryption
Option to provide WAN traffic encryption if network is not private; Non MPLS
NV115 Optional
Instance Support for Multiple Network Interfaces and IPs
Instances must be able to support multiple network interfaces and IPs
NV116 Optional Real-Time Network Performance
Optional ability to monitor network activity or performance
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Requirement ID
Requirement Type Title Requirement Description
Does Vendor Meet Requirement
(Fully Met
Partially Met
Not Met)Visibility
NV117 Optional High-Speed Cross-Geography Networking
Optional capability for geographic separation of some networks across multiple physical datacenters
12.6 Recoverability Requirements
The following table provides requirements that have been captured to provide the ability to recover from an unexpected incident that affects the availability of the environment.
Table 7. Recoverability Requirements
Requirement ID
Requirement Type Title Requirement Description
Does Vendor Meet Requirement
(Fully Met
Partially Met
Not Met)
RR101 Mandatory Archiving Must be able to archive virtual machines and retrieve them when needed.
RR102 Mandatory Restore from Backup
Must be able to backup and restore the environments during a predetermined schedules as well as needed
12.7 Security and Access Requirements
The following table provides requirements that have been captured for overall data control, confidentiality, integrity, accessibility, governance, and risk management, including the ability to demonstrate or achieve compliance with regulation.
Table 8. Security and Access
Requirement ID
Requirement Type Title Requirement Description
Does Vendor Meet Requirement
(Fully Met
Partially Met
Not Met)
SR101 MandatoryDocument User Control Considerations
Must provide documented process for user access control and periodic reports on compliance
SR102 Mandatory Available Access Must be able to access the document.docx
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Requirement ID
Requirement Type Title Requirement Description
Does Vendor Meet Requirement
(Fully Met
Partially Met
Not Met)Time environment 24/7/365
SR103 Mandatory Block Storage Data Eradication
Must have the capability to perform a verified clean of a volume that is no longer needed. Service must be in line with NIST SP-800-88 Rev 1, Guidelines for Media Sanitization
SR104 MandatoryExternal Network Security ACLs/Firewall
Perimeter must be secured by firewalls and ACLs
SR105 MandatoryInternal Network Security ACLs/Firewall
Tenant space must be secured by firewalls and ACLs
SR106 Mandatory
Allow Firewall Policy to Be Changed per Instance or Group
Allow micro-segmentation or private virtual LAN for instances
SR107 MandatoryCustomer Control Over Data Locale Residency
Order of preferred data locale residency:1. Alberta2. Western Canada
SR108 Mandatory Customer Data Ownership
Vendor must provide a statement saying that the Authority is sole owner of all data stored on service
SR109 Mandatory Provider Personnel Protections
Must provide advice on enhanced personnel security clearances for the support team. Clearance must include a satisfactory Criminal Record and background check to assure reliability of Vendor staff
SR110 Mandatory Secure Instance Access Credentials
Must provide documented processes in place to limit physical access only to authorized personnel
SR111 Mandatory
Local Identity Management and Granular Role-Based Authorization – Compute
Must provide limits Vendor staff access/permissions to infrastructure resources based on their identity and role within the organization
SR112 Mandatory
Local Identity Management and Granular Role-Based Authorization – Storage
Must provide limits Vendor staff access/permissions to infrastructure resources based on their identity and role within the organization
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Requirement ID
Requirement Type Title Requirement Description
Does Vendor Meet Requirement
(Fully Met
Partially Met
Not Met)
SR113 Mandatory
Local Identity Management and Granular Role-Based Authorization – Network
Must provide limits Vendor staff access/permissions to infrastructure resources based on their identity and role within the organization
SR114 Mandatory Private Image Catalog
Provide the ability to maintain Authority-specific instance image catalogue
SR115 MandatoryFederated SSO to Management Console
Provide the ability to federate single sign on between airport Authority and service provider
SR116 MandatoryCustomer Control Over Data Locale Residency
Order of preferred data locale residency: 1. Canada2. Non-US
SR117 DesirableMFA Administrative Access Control (Root and Admin)
Multifactor access for administrative-level functions
SR118 Desirable Cloud Security Guideline Matrix
Be in adherence to CSA Cloud control matrix
SR119Desirable Penetration Testing
Request Process
Must participate in at least annual penetration testing to verify the electronic security of the service.
SR120Desirable SIEM Integration or
Service
Be able to support Security Information and Event Management integration to airport Authority
SR121Desirable Enterprise Directory
Integration
Should be able to integrate authentication requirements with The Authority Active Directory (native)
SR122 Desirable Support for Authentication
Should be able to authenticate using the Authority Active Directory
SR123
Desirable Role-Based Authorization Based on Dynamic Group or Tag
Should be able to set authorization or access levels based on the Authority Active Directory groups/tags
SR124 Optional Patch Management Service
Be able to provide patch management services for OS images
SR125 Optional Network Forensic Tools
Service should provide the ability to diagnose their own network structure and provide possible issues/exposure report
SR126 OptionalInstance Vulnerability Scanning
Provide host-based scanning and virus protection
SR127 Optional Meet the Authority Be able to meet the Authority Internal document.docx
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Requirement ID
Requirement Type Title Requirement Description
Does Vendor Meet Requirement
(Fully Met
Partially Met
Not Met)internal Audit Standard
Audit Standard ITSS-7001, available from Information Security.
12.8 Service Offerings Requirements
The following table provides requirements that have been captured for overall data control, confidentiality, integrity, accessibility, governance, and risk management, often including the ability to demonstrate or achieve compliance with regulation.
Table 9. Service Offerings Requirements
Requirement ID
Requirement Type Title Requirement Description
Does Vendor Meet Requirement
(Fully Met
Partially Met
Not Met)
SO101 MandatoryEnterprise Customer Case Studies
Be able to provide enterprise reference sites
SO102 Desirable Content Delivery Network
Be able to support content streaming (i.e. streaming videos, podcasts, etc.)
12.9 Support and Service Level Requirements
The following table provides requirements that have been captured to deliver a highly available operation in compliance with SLAs, as measured by percent uptime of relevant components.
Table 10. Support and Service Level Requirements
Requirement ID
Requirement Type Title Requirement Description
Does Vendor Meet Requirement
(Fully Met
Partially Met
Not Met)
SS101 Mandatory 24/7 Support, 15-Minute Response
Be able to provide acknowledgement of newly opened support requests (within 15 min, 24/7)
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Requirement ID
Requirement Type Title Requirement Description
Does Vendor Meet Requirement
(Fully Met
Partially Met
Not Met)
SS102 Mandatory Live Support Offering (English)
Live support offering must be delivered in English
SS103 Mandatory Online Self-Service Support Portals, Knowledge bases
SS104 Mandatory Online Error/Bug Reporting
Must provide an online web-based tool for reporting bugs or issues
SS105 Mandatory90 Day Parallel Support for API Changes
Must be able to support for 90 Days any changes made to any API that the Authority is leveraging
SS106 Mandatory Account Manager Offering Have an Account Manager Offering
SS107 Mandatory Cloud Offboarding Support
Must be able to provide offboarding support for when the Authority ends contract with provider
SS108 Mandatory60-day Service Health and SLA History
Must provide report on the performance of service provided and conformance to the SLA for the past 60-days
SS109 MandatoryDowntime Calculation Starts Immediately
Calculation of service interruption duration must begin immediately upon time of interruption
SS110 MandatoryCompute Service Availability SLA — 30 Minutes
No service interruption shall have a duration of longer than 30 minutes
SS111 MandatoryStorage Service Availability SLA — 30 Minutes
No service interruption shall have a duration of longer than 30 minutes
SS112 Desirable 1 year Service Health History
Be able to provide health metrics for current year and current -1 year
SS113 DesirableCompute Service Availability SLA — Five Minutes
No service interruption shall have a duration of longer than 5 minutes
SS114 DesirableStorage Service Availability SLA — Five Minutes
No service interruption shall have a duration of longer than 5 minutes
SS115 Desirable Customer View of SLA Dashboard
Be able to provide a web-based online tool that provide performance metrics and thresholds of SLA
SS116 DesirableOne Year Parallel Support for API Changes
Must be able to support for 1 year any changes made to any API that the Authority is leveraging
SS117 Optional Published DR Plan and Test Results
Be able to provide published DR plan and test results
SS118 OptionalCompute Service Availability SLA — Three Minutes
No service interruption shall have a duration of longer than 3 minutes
SS119 Optional Storage Service No service interruption shall have a document.docx
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Requirement ID
Requirement Type Title Requirement Description
Does Vendor Meet Requirement
(Fully Met
Partially Met
Not Met)Availability SLA — Three Minutes duration of longer than 3 minutes
SS120 Optional Member of TSANetMust be a premium member in good standing to assist with solving multi-vendor issues
12.10 Manage and DevOps Requirements
The following table provides requirements that have been captured for ease of managing the environment and maintaining normal operations. Sub-qualities can include scalability and flexibility.
Table 11. Manage and DevOps Requirements
Requirement ID
Requirement Type Title Requirement Description
Does Vendor Meet Requirement
(Fully Met
Partially Met
Not Met)
MR101 Mandatory Management and Monitoring Systems
Instances must integrate with existing Authority management and monitoring systems• APM (Application Performance Monitoring tool) for servers and applications• SolarWinds• vCenter Server• Active Directory• vRealize Operations• CSA (Cloud System Automation)• vRealize Automation• vCloud Connector
MR102 MandatorySelf-Service CLI & API for All Cloud Functions
Must be able to programmatically move work loads
MR103 Mandatory GUI Management Console Support
Be able to provide a web-based management console support
MR104 MandatoryCustom Tagging and Grouping of Resources
Must be able to group workloads based on tags
MR105 Mandatory Real-Time Performance-
Must provide real-time monitoring dashboards for instances/data centers
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Requirement ID
Requirement Type Title Requirement Description
Does Vendor Meet Requirement
(Fully Met
Partially Met
Not Met)Monitoring
MR106 Mandatory
Real-Time Performance Health checks, Thresholds and Alerts
Must provide a health check tool and be able to send out alerts based on configured thresholds
MR107 Mandatory Access to Monitoring Data
Be able to programmatically view and utilize monitoring metrics
MR108 MandatoryAccount Management Logging
Must log activities and provide access to logs for any changes to administration accounts
MR109 MandatoryProvisioning and Catalog Action Logging
Must log activities and provide access to logs for any changes to provisioning and catalogs
MR110 MandatorySecurity Configuration Logging
Must log activities and provide access to logs for any changes to security configurations
MR111 Desirable SDK Library Be able to provide a Software Developer Kit for cloud API
MR112 Desirable 1-year Performance Metrics History
Be able to provide performance metrics for current year and current -1 year
MR113 Desirable Community Image Catalog
Should be able to provide a catalog of community driven templates
MR114 Desirable Self-Service, Post provisioning Events
Should be able to execute post-provisioning tasks without the intervention of the service provider
MR115 Optional Mobile Dashboards Be able to provide mobile device monitoring dashboards
MR116 OptionalGUI-Based Network Design/Inventory Mapping
Must provide a GUI inventory of network nodes and instances with ability to export to PDF, PNG
MR117 Optional
Configuration Management Capabilities as a service
Option to apply a patch to update non-compliant instance/data center configurations
12.11 Price and Billing Requirements
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Table 12. Price and Billing Requirements
Requirement ID
Requirement Type Title Requirement Description
Does Vendor Meet Requirement
(Fully Met
Partially Met
Not Met)
PR101 MandatoryGranular Showback Based on Group/Tag
Ability to provide showback details on nodes and instances based on groups, tags, or resource pools
PR102 MandatoryCost Calculator/Simulator
Be able to provide a cost calculator/simulator
PR103 Mandatory SPLAs for Major OS Releases
Must have Service Provider License Agreement (SPLA) available
PR104 Mandatory Billing in Canadian Dollars
Must be able to provide billing in Canadian dollars
PR105 Optional Lease Periods Ability to lease equipment for co-location
13.Pricing and Costs:Please provide cost proposal(s) that show a tier of services that meet the requirements (, Desirable and Optional) outlined above. The proposal must encompass all hardware and software necessary for design, provisioning, hosting and maintenance of the proposed solution.Vendors shall:
NOT charge the Authority when preparing quotations or estimates. NOT charge travel or per diem, unless mutually agreed upon by the Authority Identify applicable discounts for extended work periods and project-based work.
Pricing tables should show the tier of services being offered.
14.RFP Process and Waiver of Claims14.1 This is not a tender call. The submission of a Proposal does not give rise to an
obligation on the Proponent to enter into a contract with the Airport Authority to perform the Work.
14.2 The Proponent and the Airport Authority acknowledge that no contractual or other legal rights or obligations shall arise between them in relation to the Work unless a written Contract is executed.
14.3 The Proponent may withdraw its Proposal at any time without liability of any kind to the Proponent.
14.4 The Airport Authority may suspend or cancel this RFP at any time in its sole discretion without liability of any kind to the Airport Authority.
14.5 The Airport Authority plans to negotiate a Contract acceptable to the Airport Authority with the Proponent(s) (if any) who proposes the best overall value to the Airport Authority. Such negotiation may include any matter related to the Contract and the Work including the price of the Work. If the terms of a Contract are concluded between the Airport Authority and one or more Proponents, such Proponents will enter into a Contract directly with the Airport Authority or with the Airport Authority’s designated agent as applicable.
14.6 The Airport Authority may, in its sole discretion, choose to not negotiate a Contract with a Proponent with the lowest priced Proposal nor with any Proponent if none of the Proposals are acceptable to the Airport Authority in its sole discretion.
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14.7 The Airport Authority reserves the right to consider or reject all or part of any Proposal and further reserves the right to communicate with any single Proponent or group of Proponents to seek clarifications of or modifications to any Proposal after the Deadline without obligation to similarly communicate with or provide any such opportunity to any other Proponent.
14.8 The Airport Authority reserves the right in its sole discretion to refuse to consider any Proposal which it determines to be unacceptable in its sole discretion.
14.9 Notwithstanding any irregularity, noncompliance or insufficiency of any Proposal, the Airport Authority may consider any such Proposal and negotiate and enter into a Contract with the applicable Proponent as the Airport Authority deems appropriate in its sole discretion.
14.10 Any and all costs incurred by a Proponent in the preparation of a Proposal shall be borne solely by the Proponent.
14.11 In consideration of the opportunity to participate in the RFP process, the Proponent covenants and agrees that it shall have no claims of any kind against the Airport Authority for damages, loss of profits, costs, or other losses of any nature arising at law or in equity in relation to this RFP or its participation in the RFP process.
14.12 If the Proponent commences any legal proceedings against the Airport Authority in relation to the RFP or its participation in the RFP process, the Proponent agrees to indemnify and hold harmless the Airport Authority from any loss, damages or expenses related to or arising from such a proceeding including legal fees incurred by the Airport Authority, on a solicitor and client basis, associated with defending such a claim.
15. Instructions to Proponents15.1 Questions Regarding this RFP
All questions concerning this RFP may only be submitted by E-mail to:
Carolynn Hexspoor at carolynnh@yyc.com
Answers to submitted questions will be provided solely to the party submitting the question except where the Airport Authority, in its sole discretion, determines the answer should be provided to some or all of the other responding parties.
Questions are to be submitted no later than June 26, 2015 at 12:00 PM. Questions submitted after that date and time will not be answered.
15.2 Proposal ContentThe following information should be fully addressed in Proposals:
15.2.1. Any conflict of interest as described below;15.2.2. The Proponent’s organizational and technical capability;15.2.3. The Proponent’s past performance and experience with the Airport Authority and with other parties on similar projects;15.2.4. The Proponent’s organizational and technical capability to perform the Work (include resumes of key personnel);15.2.5. The Proponent’s financial stability and capabilities;15.2.6. The financial costs/benefits of the Proposal to the Airport Authority; 15.2.7. The proposed completion schedule for the Work;15.2.8. Any additional types of services offered by the Proponent related to the Work; and15.2.9. Any other items specified in the Terms of Reference, Scope of Work, Specifications (as applicable) or elsewhere in this Request for Proposal;15.2.10. All Clarifications must be acknowledged by faxing or emailing back the executed copy of the signature page only and ensure that the original signed copy of the Clarification is submitted with your Proposal package.
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15.3 ConfidentialityThe Airport Authority will use commercially reasonable efforts to keep all Proposals confidential but the Airport Authority shall not be liable for release of any information contained in a Proposal.
15.4 InsuranceSuccessful Proponents shall carry, at their own expense during the term of any Contract(s) entered into by a Proponent and the Airport Authority, insurance as described in this RFP. The Airport Authority will insure such Proponents under the Airport Authority’s insurance policies as described in this RFP.
15.5 ClarificationsPrior to DeadlineIf any Clarifications are issued prior to the Deadline, the Airport Authority will issue such Clarifications in writing to all Proponents who submit Proposals prior to the Deadline. Proponents who have already submitted a Proposal prior to receipt of such Clarifications may, by written notice to the Authority, withdraw or amend their Proposal. If no such notice is received by the Authority, the submitted Proposal will be deemed to be a Proposal made in response to this RFP as amended by such Clarifications.
After DeadlineIf the Airport Authority issues any Clarifications after the Deadline, the Airport Authority will issue such Clarifications in writing to all Proponents who have submitted qualifying Proposals.All such Proponents will be given such time as indicated in any such Clarifications to submit a written reply to the Clarifications.Proponents must describe in their reply the full and complete changes (if any) which any such Clarifications have upon their Proposals and indicate whether they wish to withdraw their Proposal or continue to participate in this RFP process as amended by such Clarifications.
15.6 Communication from Airport AuthorityOnly information given in writing by the Director, Procurement and Contracts or his authorized representative, and which refers specifically to this RFP, may be relied upon by Proponents in responding to this RFP.
15.7 Application of Goods and Services TaxGoods and Services Tax shall be excluded from all proposed pricing
15.8 Proponent RepresentationsBy submitting a Proposal each Proponent:i. acknowledges that it has received and carefully reviewed this RFP and any Clarifications
and that it is able to perform the Work;ii. acknowledges that, if successful, it will be invited to enter into negotiations with the
Airport Authority to settle the terms of the Contract for the performance of the Work, however either the Airport Authority or the Proponent may terminate such negotiations at any time in their sole discretion and without any liability;
iii. understands that the Airport Authority may conduct such Contract negotiations with one or more Proponents and may award more than one Contract to more than one Proponent in respect of portions of the Work in its sole discretion; and
iv. represents that except as specified in the Proposal,(1) No other person has or will have any interest (direct or indirect) nor any share in any Contract which may result from this RFP process;
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(2) No collusion, arrangement or price fixing agreement between the Proponent and any other person regarding Proposals submitted in respect of this RFP has been or will be made;(3) The Proponent has no undeclared knowledge regarding any other Proposals which may be or have been submitted in response to this RFP; and(4) No comparison of figures, agreement or arrangement (express or implied) with any other person regarding this RFP has occurred.
15.9 Conflict of Interesti. Any Proponent (including its owners, partners, shareholders, officers or principals, and
their respective family members) who has any family, business or financial relationship with any Airport Authority employee or member of the Board of Directors of the Airport Authority may be disqualified from this RFP process at any time where the Airport Authority, in its sole discretion, determines a disqualification to be in the best interests of the Airport Authority
Proponents must, in their Proposal, disclose any such relationship of which the Proponent, after making reasonable inquiries, is aware.
In this Section, the term “family” means a spouse, domestic or common law partner, parent, child, brother, sister, grandfather, grandmother, grandson, granddaughter, father-in-law, mother-in-law, brother-in-law, sister-in-law, son-in-law, daughter-in-law, stepfather, stepmother, stepson, stepdaughter, stepbrother, stepsister, half-brother or half-sister.
ii. If a Proponent fails to disclose any such interest or the interest is falsely or insufficiently reported, the Airport Authority may terminate or cancel any Contract which it may have entered into with the Proponent without liability, expense, or cost.
16.Proposal Detail and Documentation16.1 Proponents shall submit 2 complete copies of their Proposal including the completed
Proposal Form (attached) with one (1) clearly marked “Original” and one (1) clearly marked “Copy”.
16.2 All Clarifications must be acknowledged by faxing or emailing back the executed copy of the signature page only and ensure that the original signed copy of the Clarification is submitted with your bid package.
16.3 Proponents should identify any specific elements of this RFP which they are unable to address.
16.4 Proponents should identify how they meet the above identified requirements showing that they either: - meet requirements- partially meets requirements- do not meet requirements
16.5 Proposals must contain sufficient detail and information to allow the Airport Authority to consider the Proposal.
16.6 Proponents should assume they will not be given further opportunity after the Deadline to supply additional information.
16.7 All prices shall be in Canadian dollars unless otherwise directed by the Airport Authority.
17.Evaluation Criteria:17.1 An evaluation/selection committee designated by the Airport Authority will evaluate
submitted proposals based on the below criteria for this Request for Proposal:document.docx
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17.1.1. Ability to meet the identified requirements based on pre-determined scoring criteria17.1.2. Ability to deliver solution within the proposed schedule17.1.3. Cost based on pricing criteria identified above
The proposal shall identify and discuss invoice payment terms. The Airport Authority will issue progress claims to the awarded vendor and utilizes a standard 35 day payment schedule from date of received invoice at accounts payables.
The proponent submitting the overall lowest cost will not necessarily be awarded the contract for the work as outlined within the above Terms of Reference. The Airport Authority reserves the right to negotiate final contract terms and scope of service, including fee proposal with the successful proponent(s).
17.1.4. Solution Completeness / Reliability
17.2 Responses that fall short of meeting any of the key requirements of the RFP may be rejected.
17.3 Responses will be rated as to how they meet the criteria with a weighting on each factor.17.4 Responses that fall short of meeting any of the key requirements of the project may be
rejected.17.5 The Authority reserves the right to proceed with any respondent(s), that they feel offer the
best overall value to The Authority.
18. Interviews & Ongoing Negotiations18.1 The Authority may elect to cancel, change, or proceed with any (or none) of the proposals.18.2 The Authority may, at its sole discretion, decide to interview none, one, or more of the
interested parties after reviewing the submissions.18.3 The Authority reserves the right to negotiate with one, or more of the interested parties
without being obligated to the others that responded.18.4 The Authority may shortlist any number of parties and then proceed with further in-depth
discussions.
19.Company ProfileQuestion Response
(Attach as required)Company nameParent company
Company address
Name of person responsible for the information contained in this RFP
Telephone numberFacsimile numberEmail addressWeb page
Initial year of operations
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Question Response(Attach as required)
Company location:Corporate officeLocal offices (Canada)Local offices (US)Local offices (Europe)Other office
Number of employees:Canada Total
DevelopmentImplementationSales & administration
SupportEmployee turnover rate (estimate)Key employees (names and terms of contract)
Total revenues defined from development services:Current yearPrevious year
Determine how core revenues are obtained: (what keeps you in business?)
Total profit/lossCurrent yearPrevious year
List Company Core competencies:List Programming Development environments:
Describe your organization’s ability to strategize and provide BI solutions.Give examples of solutions you’ve implemented in the past.Please indicate any terms and conditions of trading together with an indication where it is agreeable to amend or alter those terms. If there are any terms, which you are not able or agreeable to alter, please specifically indicate those terms.
Give details of any business continuity arrangements.
Have you supplied to customers in a similar industry, with a similar profile to the Calgary Airport Authority that would act as a reference site for you?
If you are a VAR, total number of installations of the version of the software being proposed, which have been carried out by your organization?
Describe any third party alliances/relationships?
Certifications on staff? (MSCE, CNE, etc)
Please provide details of any outstanding legal action against your company or any directors or partners.
Are there any anticipated mergers or acquisitions pending?
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Question Response(Attach as required)
Please provide information on your implementation methodology.
What documentation do you provide throughout the project and upon completion?
Describe your bench strength and capacity to provide resources on site.
Training:Do you offer formal user training?What type of courses do you run and what is their duration?Describe any training materials offered?
Do you have a warranty period for delivered projects?What is your approach and philosophy on this?
Approach to Quality and Testing procedures.Are testing processes formalized?Do they have any Quality control techniques or methods?
Approach to pricing.What are your rates to for mentoring?What are your rates for training?Do you offer discounts for volume purchases?
Give a brief description of your organization's background
Knowledge of architectureDescribe your organization’s architectural knowledge
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