What is Baldrige?

 

Revision Date: 6/13/2013

Larry Potterfield

Founder and CEO

Baldrige is an assessment criteria

• Not minimum level for certification– Not “Are you good enough”

• Award level criteria– “How good are you”

• 250 questions• Open book test – no right or wrong answers

Baldrige Divides Criteria Questions into Seven Categories

• Category 1 – Leadership (120 Points)• Category 2 – Strategic Planning (85 Points)• Category 3 – Customer Focus (85 Points)• Category 4 – Measurement and Analysis (90

Points)• Category 5 – Workforce Focus (Human

Resources (85 Points)• Category 6 – Operations Focus (Process

Management) (85 points)• Category 7 – Results (450 points)

The Focus of Baldrige

• Results• Systematic Processes (This is what we wanted

most)• Continuous Improvement• Sustainability

Baldrige is an Award

• National, Presidential Award• 102 Baldrige Awards since 1987• MidwayUSA Received the award in 2009

Baldrige is a Leadership and Management Framework

• Requires creation of Vision, Purpose, Mission, Values and Goals

• Creates alignment• Eliminates silos• Creates focus on Key Stakeholders and their

Requirements• Requires measurement of important things• Requires strategic planning• Fosters continuous improvement

Baldrige is not an additional process

• It’s a management framework that organizes and improves your existing processes

• It helps change an organization from reactive to proactive

• From non-systematic, verbal to systematic, written environment

Baldrige is Not

• ISO 9000• Six Sigma• Lean• It is much broader in scope, but incorporates

all.

What are the Tangible Benefits of Baldrige?

• Improved results for all Stakeholders

• Sustainability

How do you Learn Baldrige?

• Study the criteria• Adopt the Baldrige language• Answer the questions (write an application) –

based on how things should be.• Become an Examiner (two year minimum)• Collaborate – BPEG, EIMF, Baldrige events• All of the above are great leadership

development tools.

Why MidwayUSA chose Baldrige

It Works!

Larry PotterfieldFounder and CEO

What is Baldrige?