Reviewdocument

Fulcrum Corporate Website Review ToolUsability Review – August 22nd 2011

Agenda

Introduction

Fulcrum Website Review Tool: Usability Review – Summary

Fulcrum Website Review Tool: Usability Review – Details

Recommended Next Steps

Agenda

Introduction

Agenda

Introduction•Purpose & Scope•Usability Review Methodology

Introduction

Purpose & Scope

User Experience Team @ Fulcrum was approached by Fulcrum Worldwide (Fulcrum) to perform Usability Review of the Corporate Website for Fulcrum i.e. www.fulcrumww.com

We initiated this document after a couple of interactions with the Fulcrum Higher Management Team.

We present our findings, problems and recommendations in this report.

Fulcrum to review the report and Identify the specific points and changes to be included.

Introduction

Usability Review Methodology

• Evaluation of website against design principles & heuristics.

• Review the website with a fresh, third-eye view.

• Identify the various problems at various levels.

• Recommend the solutions to the problems.

• The scope of the review is restricted to fairly high level considering the lack of inputs, insights and time.

Introduction

Usability Review Disclaimer

Usability review is based on usability best practices, open domain research and the Usability experts’ prior experience.

The evaluation exercise depends upon information gathered through interactions. However, there was no direct interaction with the end users before this evaluation. Nor were there any stakeholder interactions that would form the base for the team’s understanding of business, product, technology, customer and user perspectives.

This limits fidelity of findings and recommendations. It is recommended to follow the UCD (User Centered Design) processes to yield higher fidelity of recommendations. Also, since the efforts and time expended in this research are minimal, the coverage and the depth of the findings are at fairly high level.

Agenda

Introduction

Agenda

Usability Review Summary

Fulcrum Corporate Website Review Tool – U.R. Summary Findings

Usability Review Summary

Review Points

Agenda

Introduction

Agenda

Usability ReviewDetailed Page-wise Review

Fulcrum Corporate Website Review Tool – Usability Review

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