Post on 02-Feb-2021
MINISTRY OF DEFENCE OF THE REPUBLIC OF SLOVENIA
ADMINISTRATION FOR CIVIL PROTECTION AND DISASTER RELIEF
tilen.cestnik@urszr.si
www.sos112.si
wap.sos112.si© ReCO Ljubljana
Rescue and protection system in
Slovenia
Emergency number
2
• Brief history about number 112 in Slovenia
• Organization, territorial structure and tasks of
notification centres
• Applications, radio communications and other
tools important for activation, informing and
support to the units on the field
• 112 call statistics
• eCall and other apps in development
• Administration for Civil Protection and Disaster Relief
• Ministry for health
• Firefighting association of Slovenia
Start of implementation in Slovenia
94
93
985
In the year 1995 Slovenia began with first procedures for
implementing 112 as the emergency call number
4
http://www.eena.org/http://www.eena.org/
Territorial Structure
• CORS - National
Notification Centre
• ReCO (13 Regional
Notification Centers -
PSAPs)
• Local notification centers
(acting only to major natural
or other disasters and war -
following the decision of the
Commander of Civil
Protection or Minister)
6
Notification Centres’ Tasks
CORS• Monitoring
• Activation of Aircraft and
other Units of Slovenian
Armed Forces
• Notifying, Alerting the Public,
Providing Guidance and
Instructions
• International Focal Point
• Notifying the Media
• Preparing Daily, Emergency
and Annual Bulletins
ReCO• 112 emergency call service
• Informing and activating protection, rescue and relief services
• Coordinating less complex interventions
• Communication and IT support
• Providing logistical support to rescue services
in the event of danger or disaster
- Collecting, processing, providing data
- Informing the competent protection, rescue and relief authorities
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WHEN YOU CALL 112, PLEASE SPECIFY:
• WHO is calling
• WHAT has happened
• WHERE it happened
• WHEN it happened
• HOW MANY persons are injured
• What are the INJURIES
• What are the CIRCUMSTANCES at the scene of the accident (fire, hazardous substances, damaged gas or other installations, etc. )
• What kind of ASSISTANCE you need.
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Workstation in ReCO 112
13
• Ericsson 60 channels ISDN telephone central
• 4 Dispatch Terminals
• Call Process Computer – Allegro, PLK, call recording (24 hr), SMS
• Radio dispatch terminal Zetron DCS 4020 (ZARE, ZARE-D in ZARE+)
• Recording device Marathon Evolite (listening and copying must be authorized
and signed by the Minister of Defence!)
• The system for reporting on interventions – SPIN
• Database of hazardous substances – NevSnov
• Public warning system
• Deaf and Hard of Hearing Application for taking emergency calls - WAP SOS
112
• 2D and 3D GIS layers specifically adapted for the needs of ReCO
• SMOK; water, weather, nuclear powerplant monitoring
• Silent alarm system - SITA (pagers)
• Public alert system
• MKSID, communication system
• VIDEO KRAS, video surveillance system for early detection of forest fires
Equipment, applications and tools in ReCO 112
Telephone terminal AASTRA
15
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Telephone terminal AASTRA
Callprocess computer-Allegro-PLK, SMS, voice
recording
17
Caller location from fixed telephone lines
18
Caller location from cell phones
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GIS 3D caller location
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GIS layers – firefighters data
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3D view
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Zetron dispatch radio console
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Radio communication networks
• System ZARE (analog FM network cca. 11.000 users, mostly firefighters)
• System ZARE + (UHF trunking MPT 1327 with 14 base stations)
• System ZARE DMR (under construction, in use for public alert system-sirens)
• GSM/UMTS mobile base station
• Aviation frequency 119.550 MHz
Radio Communication System ZARE
Channels Semiduplex SD or
simplex SI Primary use Secondary use Note
1 - 30 SD (repeaters) User to ReCO Users -
31 - 32 SD (mobile
repeaters) User to ReCO Users
-
33 - 34 SI (TX repeater
frequencies)
Ground to air
helicopter comm Users
-
35 - 50 SI (TX repeater
frequencies) Users Users
»Working
channels«
51 - 68
IS (RX repeater
FRQ) Users -
CH must be
used in lower
parts
Radio Communication System ZARE
repeater network (63 sites)
Paging terminal
32
Paging terminal and pager database managment app
33
• Based on a POCSAG protocol, 1200 bps, 1 channel for Slovenia
• Maximum number of characters per message is up to 245
• Most of pagers are used by members of volunteer fire departments
• ReNC Ljubljana area covered with app. 4.000 pagers
Silent Alarm System- SITA
WAP SOS112 users
Operater screen WAP 112
SPINSystem for intervention reports
The system for reporting on interventions and
disasters - SPIN
• Electronic Reporting System
• Internet application
• Access to application:user name and password
• Reports to the SPIN:
– Notification Centres
– Head of Rescue Interventions
– Slovenia Forest Service
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SPIN
40
• http://spin.sos112.si
• Password request
• Condition: Management
interventions
http://spin.sos112.si/
SPIN-basic data
41
42
SPIN- activated units data
SPIN - intervention final data
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SPIN – data for public on www.sos112.si
Application/database of hazardous materials
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http://nevsnov.sos112.si/nevsnov/http://nevsnov.sos112.si/nevsnov/
BULLETIN
• Internet
• Teletext
RTV SLO
• Watercourses
MONITORING
• Weather
• Nuclear Power Plant
Monitoring watercourses
• More than 50 measure locations
• More than 20 years of experience
Communication system in case of an incident or accident in nuclear power
plant and other nuclear installations
Smart locator - Caller location
Slovenian 112 uses 3D-GIS and
GPS-location to locate and help callers
Smart locator
• Exact location of the caller in less than a minute
• Exact location is shown on realistic 3D maps, helps
PSAPs to send appropriate rescue units in seconds
• Slovenian 112 can locate MOST smart phone callers
– iPhone, Android, Windows mobile, BlackBerry, Symbian
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62
63
64
Public alert
• Sistem alarmiranja
• Signali alarmiranja
OPOZORILO NA
NEVARNOSTNEPOSREDNA
NEVARNOST
KONEC
NEVARNOSTI
NEPOSREDNA NEVARNOST
NESREČE S KLOROM
NEPOSREDNA NEVARNOST
POPLAVNEGA VALA
VIDEOKRAS early detecting of forest fires
New version of Allegro with E-Call
67
Plans for the future
eCall
68
Plans for the future
VIDEO 112
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Statistics of received calls per ReCO
70
Monthly statistics of calls handled in 2014
71
Statistics 2015 per centre
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EENA AWARDS FOR RAISING
112 AWARENESS AND WAP112
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EENA AWARD FOR SMART LOCATOR
Slovenia received the EENA 2014 award for the
outstanding emergency services innovation
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Tilen Cestnik
THANK YOU
for your attention
MINISTRY OF DEFENCE OF THE REPUBLIC OF SLOVENIA
ADMINISTRATION FOR CIVIL PROTECTION AND DISASTER RELIEF
tilen.cestnik@urszr.si
www.sos112.si
wap.sos112.si
rtsp://213.250.55.85/slovenija.rmrtsp://213.250.55.85/slovenija.rm