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IDBI Bank Ltd. RFP For Websites Hosting on Dedicated Server
IDBI Bank Limited 1 of 109
Request for Proposal
Document
(RFP)
RFP No. IDBI/PCell/RFP/15-16/007
For
Websites Hosting on
Dedicated Server
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REQUEST FOR PROPOSAL (RFP)
Document Control Sheet
Name of the Company IDBI Bank Limited.
Date of issue 16-June-2015
Cost of the Bid Document Rs.10,000/- (Rupees Ten Thousand Only] in
the form of Demand Draft / Bankers Cheque
from a Scheduled Bank in favour of ‘IDBI Bank
Limited’, payable at Mumbai only to be
submitted along with the Bid.
Earnest Money Deposit (EMD) A Bid Security of Rs.5,00,000/- (Rupees Five
Lakhs Only)by way of demand draft or pay
order in favour of ‘IDBI Bank Limited’ payable
at Mumbai only to be submitted along with
the Bid.
Last date for submission of queries 20-June-2015 14.00 Hrs
Pre-Bid Meeting Date & Time 23-June-2015 16.00 Hrs
Last Date and Time for Receipt of Bids 30-June-2015 14.30 Hrs
Date and Time of Opening of Technical Bids 30-June-2015 16.00 Hrs
Venue for Pre-bid meeting, opening of bids
and
Address for Communication
Deputy General Manager,
IDBI Bank Ltd,
At IDBI Intech Ltd
5th Floor, Mafatlal House,
Nariman Point, Mumbai 400 021
Contacts:
Mr. Sanjeev Srivastava, Email:sanjeev.srivastava@idbiintech.com Phone: +91-22-61592377 Mr. Nasir Nomani Email: nasir.nomani@idbiintech.com Phone: +91-22-61986935
Note:
1 This tender document is the property of the Bank & is not transferable.
2 This bid document has 109 pages.
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3 If a holiday is declared on the dates mentioned above, the bids shall be received / opened
on the immediate next working day at the same time specified above and at the same
venue unless communicated otherwise.
4 No queries will be entertained after the date and time mentioned in this schedule, there
for.
5 Notice regarding corrigenda, addenda, amendments, time-extensions, clarifications,
Bank‟s response to bidders‟ queries etc., if any to this RFP, will not be published through
any advertisement in newspapers or anyother mass media. Prospective bidders shall have
to regularly visit Bank‟s website for any changes / development in relation to this RFP.
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Disclaimer
The information contained in this Request for Proposal (RFP) document or information
provided subsequently to Bidder(s) or applicants whether verbally or in documentary form by
or on behalf of IDBI Bank Limited (IDBI Bank), is provided to the Bidder(s) on the terms and
conditions set out in this RFP document and all other terms and conditions subject to which
such information is provided.
This RFP document is not an agreement and is not an offer or invitation to offer by IDBI Bank
to any parties other than the applicants who are qualified to submit the Bids (“Bidders”). The
purpose of this RFP is to provide the Bidder(s) with information to assist the formulation of
their proposals. This RFP does not claim to contain all the information, which each Bidder may
require. Each Bidder should conduct its own investigations and analysis and should check the
accuracy, reliability and completeness of the information in this RFP and wherever necessary
obtain independent advice. IDBI Bank makes no representation or warranty and shall incur no
liability under any law, statute, rules or regulations as to the accuracy, reliability or
completeness of this RFP.
The information contained in the RFP document is selective and is subject to updating
expansion, revision and amendment. It does not purport to contain all the information that a
Bidder may require. IDBI Bank does not undertake to provide any Bidder with access to any
additional information or to update the information in the RFP document or to correct any
inaccuracies therein, which may become apparent. IDBI Bank reserves the right or discretion to
change, modify, add to or alters any or all of the provisions of this RFP document and / or the
bidding process, without assigning any reasons, whatsoever. Such change will be intimated to
all Bidders. Any information contained in this RFP document will be superseded by any later
written information on the same subject made available to all recipients by IDBI Bank.
IDBI Bank may in its absolute discretion, but without being under any obligation to do so,
update, amend or supplement the information in this RFP.
IDBI Bank reserves the right to reject any or all the expression of interest / proposals received
in response to this RFP document at any stage without assigning any reason whatsoever. The
decision of IDBI Bank shall be final, conclusive and binding on all the parties.
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Terminologies and Abbreviations used
ISP : Internet Service Provider
AMC : Annual Maintenance Contract
ITB : Instructions to Bidders
RPO : Recovery Point Objective
RTO : Recovery Time Objective
FTP : File Transfer Protocol
VPN : Virtual Private Network
IPR : Intellectual Property Right
SLA : Service Level Agreement
MIS : Management Information System
SMS : Short Message Service
BCP : Business Continuity Program
DR : Disaster Recovery
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TABLE OF CONTENTS
SECTION 1: INTRODUCTION .................................................................................................... 9
1. Overview ................................................................................................................................. 9
SECTION 2: INVITATION FOR BIDS ...................................................................................... 10
1. Invitation for Bids ....................................................................................................................10 2. Due Diligence .........................................................................................................................10 3. Cost of Bidding .......................................................................................................................10 4. Cost of RFP / Bid document ......................................................................................................10 5. Content of Bidding/RFP Document ............................................................................................10 6. Clarification of Bidding Documents ...........................................................................................11 7. Amendment of Bid Document/RFP Document ............................................................................12
SECTION 3: INSTRUCTION TO BIDDERS (ITB) ................................................................... 13
Preparation of Bids ......................................................................................................................13 1. Language of Bid ......................................................................................................................13 2. Documents constituting the Bid .................................................................................................13 3. Bid Currencies .........................................................................................................................14 4. Bid Security (EMD) .................................................................................................................14 5. Period of Validity of Bids .........................................................................................................15 6. Format and Signing of Bid ........................................................................................................16 7. Sealing and marking of Bids ......................................................................................................17 8. Rejection of Bid .......................................................................................................................18 9. Deadline for Submission of Bids ................................................................................................18 10. Late Bids ...............................................................................................................................18 11. Modification and Withdrawal of Bids .......................................................................................18 12. Bid Opening and Evaluation of Bids .........................................................................................19 13. Opening of Financial Bids .......................................................................................................20 14. Clarification of Bids ...............................................................................................................21 15. Eligibility Criteria / Preliminary Examination ............................................................................21 16. Rectification of Errors ............................................................................................................24 17. Rejection / Acceptance of Bid ..................................................................................................24 18. Cancellation of Bid .................................................................................................................24 19. Evaluation and comparison of Bids ..........................................................................................25 20. Contacting IDBI Bank ............................................................................................................27 21. Award of Contract ..................................................................................................................28
SECTION 4: TERMS AND CONDITIONS OF THE RFP / CONTRACT ................................ 31
1. Definitions ..............................................................................................................................31 2. Interpretation ...........................................................................................................................32 3. Conditions Precedent ................................................................................................................33 4. Standard of Performance ...........................................................................................................33 5. Use of Contract Documents & Information .................................................................................34 6. Indemnity ...............................................................................................................................34
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7. Support & Maintenance ............................................................................................................35 8. Contract Amendments ..............................................................................................................36 9. Delay in the Vendor‟s/Bidder‟s Performance ...............................................................................36 10. User Acceptance Test and Quality Check ..................................................................................36 11. Payment Terms ......................................................................................................................37 12. Liquidated Damages ...............................................................................................................37 13. Resolution of Disputes ............................................................................................................38 14. Implementation ......................................................................................................................39 15. „NO CLAIM‟ Certificate .........................................................................................................39 16. Survival ................................................................................................................................39 17. No Agency ............................................................................................................................40 18. No Set-off, counter-claim and cross claims. ...............................................................................40 19. Key Performance Measurements ..............................................................................................40 20. Commencement and Progress ..................................................................................................40 21. Start of Installation: ................................................................................................................40 22. Reporting Progress: ................................................................................................................41 23. Statutory Requirements: ..........................................................................................................41 24. IDBI Bank's/ Purchaser‟s Right of Inspection and Periodic Audit .................................................41 25. Contract Prices.......................................................................................................................42 26. Information Security: ..............................................................................................................42 27. Ownership and Retention of Documents ...................................................................................43 28. Data Ownership .....................................................................................................................43 29. Representations and Warranties ...............................................................................................43 30. Confidentiality .......................................................................................................................46 31. Termination ...........................................................................................................................48 32. Consequences of Termination ..................................................................................................49 33. Relationship between the Parties: .............................................................................................50 34. No Assignment ......................................................................................................................51 35. Entire Contract.......................................................................................................................51 36. Governing Law ......................................................................................................................51 37. Jurisdiction of Courts ..............................................................................................................51 38. Suspension of Payment to the Vendor/ Bidder ...........................................................................51 39. Time Limit for the Commencement of Work .............................................................................52 40. Period of Contract ..................................................................................................................52
SECTION 5: SCOPE OF WORK ................................................................................................. 53
1. Websites hosting on dedicated servers as per the terms of the RFP .................................................53 2. Launch of the Banks websites hosting on dedicated servers ...........................................................53 3. System Maintenance & Support Services ....................................................................................53 4. Schedule .................................................................................................................................54 5. Responsibilities of Vendor/Bidder ..............................................................................................54
SECTION 6: FUNCTIONALITY DETAILS ............................................................................... 57
SECTION 7: ARCHITECTURAL DETAILS.............................................................................. 59
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SECTION 8: IMPLEMENTATION AND SUPPORT DETAILS ............................................. 61
1. Vital Implementation Details .....................................................................................................61 2. Vital Training Details ...............................................................................................................61 3. Desirable Training Details.........................................................................................................61 4. Vital Support Details ................................................................................................................61 5. Desirable Support Details .........................................................................................................63 6. Desirable Data Center Details ....................................................................................................64 7. Desirable Security Check List....................................................................................................67
SECTION 9: BIDDER INFORMATION ..................................................................................... 76
1. Company Details .....................................................................................................................76 2. Financial Details ......................................................................................................................77 3. Client List ...............................................................................................................................77 4. Reference Sites ........................................................................................................................78
ANNEXURE -1: CONTENTS AND FORMAT OF TECHNICAL BID .................................... 79
ANNEXURE 2: CONTENTS AND FORMAT OF FINANCIAL BID ..................................... 104
ANNEXURE – 3 SERVICE LEVEL REQUIREMENTS ......................................................... 106
ANNEXURE 4 - ACCEPTANCE OF RFP TERMS. ................................................................ 107
ANNEXURE – 5- Eligibility Criteria ........................................................................................ 109
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SECTION 1: INTRODUCTION
IDBI Bank Limited (IDBI Bank) is a company incorporated and registered under
Companies Act, 1956 (1 of 1956) and a banking company under section 5 (c) of the
Banking Regulation Act, 1949 (10 of 1949) (hereinafter referred to as IDBI Bank). IDBI
Bank is also a scheduled bank as notified by the Reserve Bank of India (RBI) under the
Reserve Bank of India Act, 1934 and categorized IDBI Bank under a new sub group “other
public sector bank”. IDBI Bank is engaged in providing finance assistance to the needy
borrowers and conducting banking business. IDBI Bank with its Registered Office at
"IDBITOWER", WTC Complex, Cuffe Parade, and Mumbai has a pan-India presence. As
on 31st March, 2015 IDBI Bank has a network of 1731 branches and 3000 ATMs across the
country and employed around 18000 employees. IDBI Bank has an aggregate balance sheet
size of Rs. 3, 56,000Croresapproximately as on 31st March, 2015
1.Overview
The Bank is planning to have its websiteson dedicated server hosted by an Internet Service
Providers. There will be a primary server and a secondary server in case of any exigencies.
Hosting of secondary server should be at a different seismic zone from that of the primary
server and both the site viz.; primary and secondary sites should be in India. The Bank also
plans to host a third server for analysis of the visitor data along with the servers mentioned
above.
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SECTION 2: INVITATION FOR BIDS
1.Invitation for Bids
This “Invitation for Bids” is for hosting of our Bank‟s Websites on Dedicated servers by
Internet service providers. Sealed offers / Bids (Bid) prepared in accordance with this RFP
should be submitted to,DGM ITD, IDBI BankLtd.,at IDBI Intech Ltd, 5th Floor,
Mafatlal Centre, Nariman Point, Mumbai – 400 021on or before the last date for
submission specified in the Control Document ( Page 2/109)
2.Due Diligence
The Bidder is expected to examine all instructions, forms, terms and specifications in this
RFP and study the RFP document carefully. Bid shall be deemed to have been submitted
after careful study and examination of this RFP with full understanding of its implications.
The Bid should be precise, complete and in the prescribed format as per the requirement of
this RFP. Failure to furnish all information required by this RFP or submission of a Bid not
responsive to this RFP in every respect will be at the Bidder‟s risk and may result in
rejection of the Bid and for which IDBI Bank shall not be responsible.
3.Cost of Bidding
The Bidder shall bear all costs and expenses associated with the preparation and submission
of its Bid and IDBI Bank shall in no case be held responsible or liable for these costs,
regardless of the conduct or outcome of the bidding process including cancellation or
abandonment or annulment of the bidding process.
4.Cost of RFP / Bid document
Cost of RFP / Bid document is Rs10,000/- (Rupees Ten Thousand only). The prospective
Bidder is required to pay the prescribed amount in the form of Demand Draft or pay order
in favor of „IDBI Bank Limited‟, payable at Mumbai, to be paid along with the submission
of the Bid response. Bids without the payment of amount towards the cost of Bid Document
shall be treated invalid and rejected forthwith.
5.Content of Bidding/RFP Document
The major requirements, bidding procedures and General Terms & Conditions are
prescribed in the RFP documents. The RFP documentincludes:
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Section 1: Introduction
Section 2: Invitation for Bids
Section 3: Instructions to Bidders
Section 4: General Terms and Conditions
Section 5: Scope of Work
Section 6: Functionality Details
Section 7: Architectural Details
Section 8: Implementation, Training, Support Details
Section 9: Bidders‟ Information
Annexure – 1: Contents and Formats of Technical Bid
Annexure – 2: Contents and Formats of Financial Bid
Annexure – 3: Service Level Agreement
Annexure – 4 Undertaking by bidder
6.Clarification of Bidding Documents
A prospective Bidder requiring any clarification on this RFP may notify IDBI Bank in
writing by E-mail. The following personnel may be contacted for these purposes.
Name of the officer Designation Contact Particulars
Mr. Yogesh Kshirsagar Head Software Development.
Email yogesh.kshirsagar@idbiintech.com Phone: +91-22-39148084
Mr. Nasir Nomani
Consultant Email : nasir.nomani@idbiintech.com Phone : +91 -22-61986935
IDBI Bank shall respond in writing by E-Mail to any request for clarification of the
bidding documents, from the prospective Bidders, which it receives not later than the date
and time specified in the control document there for. Further, IDBI Bank will respond by
E-Mail, to all clarifications, without identifying the source of the inquiry. IDBI Bank shall
not be responsible for any external agency delays.
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7.Amendment of Bid Document/RFP Document
a) IDBI Bank reserves the right in its sole discretion of inclusion of any addendum /
issuing corrigendumto this entire Bid process. The Bidders shall not claim as a right for
requiring IDBI Bank to do the aforesaid.
b) At any time before the deadline for submission of Bids / offers, IDBI Bank may, for
any reason, whether at its own initiative or in response to a clarification requested by
prospective Bidders, modify this RFP / Bid Document.
c) If required in order to allow prospective Bidders reasonable time in which to take the
amendment into account in preparing their Bids, IDBI Bank reserves the rights to
extend the deadline for the submission of Bids. However, no request from the bidder,
shall be binding on IDBI Bank for the same. IDBI Bank‟s decision shall be final,
conclusive and binding on all the Bidders.
d) Notice regarding corrigenda, addenda, amendments, time-extensions, clarifications,
Bank‟s response to bidders‟ queries etc., if any to this RFP, will not be published
through any advertisement in newspapers or any other mass media. Prospective bidders
shall have to regularly visit Bank‟s website for any changes / development in relation
to this RFP.
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SECTION 3: INSTRUCTION TO BIDDERS (ITB)
Preparation of Bids
1.Language of Bid
The Bid prepared by Bidders, as well as all correspondence and documents relating to the
Bid exchanged by the Bidders and IDBI Bank shall be in English only.
CLARIFICATIONS ON BID DOCUMENT/RFP
Before bidding, the Bidders are requested to carefully examine the Bid Documents and the
terms and conditions specified therein, and if there appears to be any ambiguity,
contradictions, gap(s) and/or discrepancy between any of the Bid Documents, they should
forthwith refer the matter to IDBI Bank for necessary clarifications.
2.Documents constituting the Bid
The Bid prepared by the Bidder shall comprise the following components. The Bids not
conforming to the requirements shall be summarily rejected.
a) Technical Bid
i. Refer Annexure 1 for the Technical Bid contents and formats.
ii. Please note that no price schedule should be indicated in the Technical Bid and
shall only be quoted in the Financial Bid.
b) Financial Bid
i. Refer Annexure 2 for the Financial Bid contents and formats.
ii. The Bidders shall quote price in clear terms. Break up should abide by the Format
for Financial Bid described in Annexure 2.
iii. The Bidders cannot quote for the Service(s) in part
iv. All prices shall be for delivery of services to IDBI Bank exclusiveof taxes, up to
the satisfaction of IDBI Bank or IDBI Bank‟s representatives. The aggregated price
should be quoted in words also. In case of discrepancy between figures and words,
the price quoted in words shall be considered.
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v. The Financial Bids should strictly conform to the formats to enable evaluation of
Bids and special care may be taken that the Bids having any hidden costs or
conditional costs will be liable for straight rejection.
vi. The price components furnished by the Bidders will be solely for the purpose of
facilitating the comparison of Bids by IDBI Bank and will not in any way limit
IDBI Bank‟s right to negotiate the contract on any of the terms offered.
vii. Prices quoted by the Bidders shall be fixed during the entire Contract period and no
increase of rates on account of cost escalation will be allowed under any
circumstances. No open-ended Bid shall be entertained and the same is liable to
rejection straightway.
viii. The price quoted must be all-inclusive and there should be no re-openers. The
service tax, Octroi etc. if applicable, will be paid extra at actual. Other applicable
tax would be deducted at source, if any, as per prevailing rates. The rates quoted
must be inclusive of all statutory dues payable and due under and as per all
applicable laws.
3.Bid Currencies
Prices shall be quoted in Indian Rupees (INR).
4.Bid Security (EMD)
a) Amount of Bid Security (EMD)
The Bidder shall furnish, as part of its Bid, a Bid Security (EMD) in the form of Demand
Draft / Bankers‟ Cheque/ Pay order, drawn in favor of “IDBI Bank Limited” for an
amount of Rs.5,00,000 (Rupees Five Lakh only) payable at Mumbai, and the Bid
Security(EMD) must accompany Technical Bid.
The Bid security / EMD shall not bear any interest.
b) Requirement of Bid Security (EMD)
The Bid Security is required to protect IDBI Bank against the risk of Bidder‟s
conduct, which would warrant the security‟s forfeiture, pursuant to ITB Clause 4(f).
c) Rejection of Bid
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Any Bid not secured as mentioned above, shall be summarily rejected forthwith by
IDBI Bank, without any further correspondence, as non-responsive.
d) Discharge of Bid Security of Unsuccessful Bidder
In the case of unsuccessful Bidder or decision to abandon the Bid process, the Bid
Security will be discharged / returned / refunded without any interest payment within
90 days from the date of closure of Bid.
e) Discharge of Bid Security/EMD of Successful Bidder
The successful Bidder‟s Bid Security amount/Bank Guarantee will be discharged
upon the Bidder signing the contract and furnishing of the performance security and
other guarantee(s)/security in the form and manner to the satisfaction of IDBI Bank,
within the stipulated time.
f) Forfeiture of Bid Security
The Bid Security shall be forfeited:
i. If a Bidder withdraws his Bid during the Bid validity period; or
ii. If a Bidder makes any statement or encloses any form which turns out to be false,
incorrect and/or misleading at any time prior to signing of contract and/or
conceals or suppresses material information; or
iii. If the successful Bidder fails to sign the contract or furnish performance security
and other guarantee(s)/security in the form and manner to the satisfaction of
IDBI, as mentioned in the Bid Documents; or
iv. In the event of any evasion, avoidance, refusal or delay on the part of the Bidder
to sign and execute any document, as may be required by IDBI Bank.
Any decision in this regard by IDBI Bank shall be final, conclusive and binding on
the Bidder.
5.Period of Validity of Bids
a) Validity Period
Bids shall remain valid for 90 days after the date of Bid opening prescribed by IDBI
Bank. IDBI Bank reserves the rights to reject a Bid, valid for a period shorter than 90
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days as non-responsive, without any correspondence. Any decision in this regard by IDBI
Bank shall be final, conclusive and binding on the Bidders.
b) Extension of Period of Validity
In exceptional circumstances, IDBI Bank may solicit the Bidder‟s consent to an extension
of the validity period. The request and the response thereto shall be made in writing.
Extension of validity period by the Bidder should be unconditional and irrevocable. The
Bid Security provided shall also be suitably extended. A Bidder may refuse the request
without forfeiting the Bid Security. A Bidder granting the request will not be permitted to
modify its Bid. Any decision in this regard by IDBI Bank shall be final, conclusive and
binding on the Bidders.
6.Format and Signing of Bid
a) Authentication of Bid
The original and all copies of the Bid shall be type written and shall be signed by a person
or persons duly authorized to bind the Bidder to the Contract. The letter of authorization
shall be supported by a written power-of-attorney (Refer to Form-2 Annexure-I)
accompanying the Bid. The person or persons signing the Bid shall initial all pages of the
Bid, except for the un-amended printed literature.
b) Validation of interlineations in Bid
Any interlineations, erasures or overwriting shall be valid only if the person or persons
signing the Bid have authenticated the same with signature.
The deficiency in documentation may result in the outright rejection of the Bid. Any
decision in this regard by IDBI Bank shall be final, conclusive and binding on the Bidders
Revelation of prices
Rate in any form or for any reason should not be revealed before opening the Bid, failing
which the offer / Bid shall be liable to be summarily rejected. If price change is envisaged
due to any clarification(s), revised Bid in a separate sealed cover shall be submitted with
prior written permission of IDBI Bank.
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7.Sealing and marking of Bids
a) Enclosing of Bid
The Technical Bid shall be placed in a separate sealed envelope clearly marking each
"Hosting of Websiteson dedicated servers for IDBI Bank - Technical Bid”-(Envelope
–A).
The Financial Bid shall be placed in a separate sealed envelopes clearly marking "Hosting
of Websiteson dedicated servers for IDBI Bank – Financial Bid (Prices only) – Do not
open with Technical Bid" - (Envelope –B).
Both the envelopes carrying Technical Bid (envelope A) and Financial Bid (envelope B)
should then be put in a single outer cover sealed. The cover should read “Bid forHosting
of Websiteson dedicated servers for IDBI Bank” and a statement “Do not open
beforethe date specified in the Control document for opening of the Technical bids.
Bid envelope shall also indicate the name and address of the Bidder to enable the Bid to be
returned unopened in case it is declared "late".
No indications pertaining to price or financial or commercial terms are made on the
envelopes.
b) Mailing Address for Bids
Bid shall be addressed to the IDBI Bank at the following address:
(Kind Attn.: DGM, ITD)
IDBI Bank Limited
@ IDBI Intech Limited,
5th Floor, Mafatlal Centre,
Nariman Point, Mumbai – 400 021.
c) Responsibility of IDBI Bank
If the outer envelope is not sealed and marked as required, IDBI Bank will assume no
responsibility for the Bid‟s misplacement or premature opening.
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8.Rejection of Bid
The Bid has to be submitted in the form of printed document. The Bids submitted by telex,
fax or email Bids shall not be entertained.
Any condition put forth by the Bidders non-conforming the Bid requirements shall not be
entertained at all and such Bid shall be rejected forthwith. IDBI Bank's decision shall be
final, conclusive and binding.
9.Deadline for Submission of Bids
a) Last date for Submission
The Bids (both Technical and Financial) must be received by IDBI Bank, at the address
specified, not later than the date and time specified in the Control Document. In the event
of the specified date for the submission of Bids being declared a holiday for IDBI Bank,
the Bids will be received up to the appointed time on the next working day.
b) Extension for Last date for Submission
IDBI Bank may, at its own discretion, extend the period for submission of Bids by
amending the Bid documents/RFP, in which case all rights and obligations of IDBI Bank
and Bidders shall stand extended. However no request for extension of time from the
Bidders shall be binding upon IDBI Bank.
10.Late Bids
Any Bid received by IDBI Bank after the deadline for submission of Bids prescribed by
IDBI Bank, will be summarily rejected and returned unopened to the Bidder. IDBI Bank
shall not be responsible for any postal delay or non-receipt / non-delivery of the
documents. IDBI Bank's decision shall be final, conclusive and binding on the affected
parties. No further correspondence on this subject will be entertained by IDBI Bank.
11.Modification and Withdrawal of Bids
a) Written Notice
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The Bidder may modify or withdraw its Bid after the Bid‟s submission, provided that IDBI
Bank receives written notice of the modification or withdrawal, before the expiration of
deadline prescribed for submission of Bids.
b) Signing and Marking of Notice
The Bidder‟s modification or withdrawal notice shall be prepared, sealed, marked and
dispatched. A duly signed withdrawal notice may also be sent by fax or post so as to reach
the designated office before the expiration of deadline for submission of Bids.
c) Last Date for Notice
No Bid may be modified subsequent to the deadline for submission of Bids. No Bid may
be withdrawn in the interval between the deadline for submission of Bids and the
expiration of period of Bid validity specified by the Bidder on the Bid form. Withdrawal
of a Bid during this interval may result in the forfeiture of its Security.
12.Bid Opening and Evaluation of Bids
a) Opening of Technical Bids
IDBI Bank will open all Technical Bids, in the presence of Bidders‟ representatives who
choose to attend the Technical Bid opening at IDBI IntechLtd, 5thFloor, Mafatlal Centre,
Nariman Point, Mumbai-400021 onthe date and time specified in the Document Control
Sheet. Bidder's representatives who are present shall sign a register evidencing their
attendance. In the event of the specified date of Bid opening being declared a holiday for
IDBI, the Bids shall be opened at the appointed time and location on the next working day.
b) Announcement of Bids
The Bidder‟s names, Bid modifications or withdrawals and the presence or absence of
requisite Bid Security and such other details as IDBI Bank at its sole discretion may
consider appropriate, will be announced at the opening. No Bid shall be rejected at Bid
opening, except for late Bids, which shall be returned unopened to the Bidders.
c) Bids not considered for evaluation
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Bids that are rejected during the Bid opening process shall not be considered for further
evaluation, irrespective of the circumstances.
a) Bids submitted by the consortium of companies
The teaming / consortium agreement duly signed be submitted and such agreement should
indicate clearly the Lead Bidder. The Lead Bidder should provide an affidavit regarding
the authenticity of the teaming / consortium agreement, on stamp paper of requisite value
as per applicable stamp laws, dated prior to due date of submission of tender / Bid / offer.
A copy of the agreement shall be attached along with
Teaming / consortium agreement should clearly specify “Lead Bidder” and the partners
with their respective roles, responsibilities, and authorities clearly demarcated. Any
changes and deviation of roles and responsibilities and authorities after the award of
contract by the contractor/bidder will be taken, as non-performance of contract and IDBI
Bank will have the right to cancel the Bid or terminate the Contract at its discretion.
IDBI Bank has the right to cancel the Bid or terminate the contract in case of change in the
constitution of consortium during contract period. Prior intimation and written approval of
IDBI Bank is necessary for any change in the constitution, substitution, addition or
removal of any of the partners.
IDBI Bank shall enter into an agreement with the consortium through the Lead Bidder(s),
for the duration of the contract period for various Services defined in the Scope of Work.
13.Opening of Financial Bids
1. Opening of Bids
Financial Bids, based on the Technical evaluation, that have qualified the minimum
benchmark score as specified will be opened.
Financial Bids of technically disqualified Bidders shall not be opened and returned to the
Bidders.
2. Announcement of Bids
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The Financial Bids will be opened, in the presence of Bidders ‟ representatives who choose
to attend the Financial Bid opening on date and time to be communicated to the qualified
Bidders. The Bidder‟s representatives who are present shall sign a register evidencing their
attendance. The name of Bidder, Bid Prices, Discount, etc. will be announced at the
meeting.
14.Clarification of Bids
During evaluation of Bids, IDBI Bank may, at its discretion, when deemed necessary, ask
the Bidder for a clarification of their Bid. The request for clarification and the response
shall be in writing. If the response to the clarification is not received within the prescribed
period, IDBI Bank reserves the right to make its own reasonable assumptions at the total
risk and cost of the Bidder.
15.Eligibility Criteria / Preliminary Examination
(a) The prospective Bidders should fulfill the respective pre-qualifications mentioned
below; otherwise their Bids will not be considered valid for the Bid evaluation process and
will be summarily rejected. The Bidders should submit all the supporting documents in the
Bidder‟s eligibility proof along with Annexure -5 hereof. In the absence of such
documentary evidences Bid will be rejected without any further correspondence. The
decision of IDBI Bank shall be final, conclusive and binding on all the parties.
i. The bidder should have provided web-hosting services to at least one corporate
customer (from BSE top500 list). Customer list with contact details should be provided.
ii. The bidder should have hosted website for at least one Commercial bank Client in last 3
years..
iii. The bidder should have Tier-3 Data Centre or higher.
iv. The Primary and Secondary sites should have ISO 27001 certification for Websites
Hosting Data Center/Services and the certificate should be current.
v. Audit of the Data Centre and the Disaster Recovery Site is must by a CERT-IN
empanelled auditor.If not already complied, the same has to be complied with in 6
months. If required the vendors may obtain the list of CERT-In empanelled auditors
directly from CERT-IN.
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vi. The bidder should be a positive networth company during the past three financial years
(2012-13,2013-14 and 2014-15).
vii. The bidder should have been in the business of Websites Hosting for a minimum
of3 years.
(b) The supporting document as described below shall be submitted along with the covering
letter as a part of Technical Bid. Without the documents, Bid will be rejected in the first
stage (technical evaluation) itself.
i. A Bid Security as specified in the Bid Documents must accompany all the Bids.
ii. Required technical details/brochure/s of Websites hosting on dedicated servers
service offered by the Bidder duly supported by schematic diagrams and technical
specifications of each component offered shall be furnished along with the reasons
justifying the requirement/s for each such items/components, accessories and
software products as part of the Technical Bid. Bidders should provide all the
information necessary as per the RFP, failing which their proposals are liable to be
rejected.
iii. The Bidder shall commit in writing to operationalize the Websites hosting on
dedicated servers as per the time schedule indicated in this RFP.
iv. The Bidder shall commit that the key personnel to be employed for Websites
hosting on dedicated servers are qualified enough with adequate experience to
handle a project of this nature and involved in similar implementations and that
once assigned to the project will not be moved out of it, except for reasons beyond
the control of the Bidder.
v. The Bidder must organize the response in accordance with the format specified in
the RFP and under no circumstance will leave a response item unanswered. If any
row or column does not contain the response, the entire response will not be taken
up for consideration. Any response not as per the format will not be included for
any further consideration.
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vi. The Bidder must provide undertaking to make all software changes/ to provide
software patches, necessary to comply with all the requirements as well as any other
requirements specified by IDBI Bank from time to time, free of cost within contract
period.
vii. The date of completion of the Project including operationalization i.e. performing
live operations shall not be later than one month from the date of award of the
Contract. The Bidder shall categorically undertake to meet this timeline. Time being
the essence of the contract; the Bidder is not likely to be considered if there is no
such undertaking.
viii. The Bidder shall obtain necessary permissions and arrange for visit to a site, where
the websites hosting on dedicated servers being offered to IDBI bank, has already
been implemented and operationalized.
(c) Completeness of Bids
IDBI Bank will examine the Bids to determine whether they are complete, whether they
meet all the terms & conditions and Technical Specifications and whether any
computational errors have been made, whether required sureties have been furnished,
whether the documents have been properly signed, and whether the Bids are generally in
order.
(d) Rejection of Non-responsive Bids
A Bid determined as not responsive will be rejected by IDBI Bank and may not
subsequently be made responsive by the Bidder by correction of the nonconformity. Any
decision in this regard by IDBI Bank shall be final, conclusive and binding on the Bidder.
(e) Waivers
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IDBI Bank may waive any minor informality or nonconformity or irregularity in a Bid,
which does not constitute a material deviation, provided such waiver, does not prejudice or
affect the relative ranking of any Bidder.
16.Rectification of Errors
Decision as to any arithmetical error manifest or otherwise in response to Bid Document/
RFP shall be decided at the sole discretion of IDBI Bank and shall be binding on the
Bidder. Any decision of IDBI Bank in this regard shall be final, conclusive and binding on
the Bidder.
17.Rejection / Acceptance of Bid
IDBI Bank reserves the right to accept any Bid and to annul or abandon the Bid process
and / or reject in part or full any or all the Bids at any time prior to award of contract / Bid,
without assigning any reason whatsoever and without thereby incurring any liability
whatsoever to the affected Bidders or any obligation to inform the affected Bidders of the
grounds for the IDBI Bank‟s action. Any action / decision of IDBI Bank in this regard
shall be final, conclusive and binding on the Bidder.
18.Cancellation of Bid
IDBI Bank reserves the right to cancel, annul or abandon the entire Bid process in case of
any anomaly, irregularity or discrepancy or for any other reasons or otherwise without
thereby incurring any liability whatsoever to the affected Bidders or any obligation to
inform the affected Bidders of the grounds for the IDBI Bank‟s action. IDBI Bank shall
not be bound to give any reasons or explain the rationale for its actions / decisions to annul
or abandon or cancel the bid process. Any action / decision of IDBI Bank in this regard
shall be final, conclusive and binding on the Bidder. IDBI Bank further reserves the right
to re-issue /re-commence the bid or circulate new RFP altogether on the subject matter or
any activity or part thereof concerning thereto. Any decision of IDBI Bank in this regard
shall be final, conclusive and binding on the Bidder.
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19.Evaluation and comparison of Bids
a) A screening committee constituted by IDBI Bank for the purpose of selection of the
successful Bidder, would evaluate Technical Bids to qualify the Bidders.
b) The proposals will be evaluated in two stages. In the first stage, i.e. Technical
Evaluation, the Bidders will be short listed, based on the responses given by the
Bidders to the questions in the RFP, other relevant information provided in the
proposal, reference site feedback.In the second stage, the commercials of
implementation would be evaluated.
c) The company profile, past experience of the Bidder in the area of installation,
training and operationalization of the end to end Websites Hosting on dedicating
servers, technical features of the Websites Hosting on dedicating servers,
Hardware/Software requirements proposed to operationalize the Websites Hosting
on dedicating servers, delivery schedule, service support, price, etc. shall be some of
the important criteria‟s in selecting the Bidder.
d) During the period of evaluation, Bidders may be asked to provide more details and
explanations about information they have provided in the proposals. Bidders should
respond to such requests within the time frame indicated in the letter/fax/ e-mail
seeking the explanation.
e) IDBI Bank reserves the right to modify / amend the evaluation process at any time
during the Bid process, without assigning any reason, whatsoever, and without any
requirement of intimating the Bidders of any such change. Any time during the
process of evaluation, IDBI Bank may seek specific clarifications from any or all
Bidders.
f) Technical Bid evaluation methodology that IDBI Bank would adopt is as given
below.
i. The functional and technical questionnaire is in a form of a table as provided in
Section 6, 7 and 8, which contains the required functionality features in the second
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column, followed by their respective ratings in the third column.
ii. IDBI Bank‟s ratings for the functionality features are listed in the following table.
iii. The following table lists the scale, which should be used to provide the response.
Scale Description
0 Functionality is not available and will not be provided by the Bidder.
1 Required features readily available and to be provided by the Bidder
g) The Bidder is expected to fill up these functionality requirements in a tabular format
provided in the Sections 6, 7 and 8 with appropriate responses, details and ratings as
described above and submitted as a part of Technical Bid.
h) The Bidders should provide their response to the questionnaire in the fourth column
“Response”, and enter their remarks in the last column
i) Basis for evaluation
Heads of assessment Weightage Score awarded
Experience in Hosting
(Bank web Sites) 25
1 to 3 years :: 10
3 to 5 years :: 15
> 5 years :: 25
Client base 20
More than 5 (from the listof Top BSE 500):: 20
Atleast one comm. Bank :: 10
Presentation,
Demonstration of the
Product.
20
Structured
Walkthrough & Site
visit.
20
Rating Description
V Vital functionality. The websites hosting must provide this functionality without
requiring any customization (it should be readily available during evaluation).
D Desirable functionality. This is a functionality, which IDBI Bank would like to
have in the Websites Hosting. If the Bidder / Vendor provide this functionality, it
would carry points in the evaluation.
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Preparations &
review of processes,
policies, & systems.
15
Total 100
j) The Bidders, not providing VITAL Items under Websites Hosting on dedicating
servers are liable to be rejected during Technical evaluation stage, at the discretion
of IDBI Bank. Providing all vital features/requirements is a pre-requisite for the
technical evaluation of the bids.
k) The Top five of the shortlisted Bidder from the technical evaluation will
qualifyfor next stage of commercial bid evaluation. The commercial bids would be
opened in their presence or their authorized representatives wishing to be present.
l) The Bidder cannot quote for the Bid in part.
m) No intimation would be sent to the unsuccessful Bidders.
n) The evaluation of the financial proposals shall be based on the lowest rate quoted by
the Bidders as indicated in the formats suggested for furnishing the Financial
Details vide Annexure -2.
o) IDBI Bank's decision in respect to evaluation methodology and short-listing Bidders
will be final and no claims whatsoever in this respect will be entertained.
p) IDBI Bank is not bound to accept the lowest or any Bid and has the right to reject
any Bid without assigning any reason whatsoever.
q) IDBI Bank also reserves the right to re-issue / re-commence / cancel the Bid/Bid
process. Any decision in this regard by IDBI Bank shall be final, conclusive and
binding on the Bidders
20.Contacting IDBI Bank
a) Contact by Writing
No Bidder shall contact IDBI Bank on any matter relating to its Bid; from the time of
the Bid opening to the time the Contract is awarded. If the Bidder wishes to bring
additional information to the notice of IDBI, it should be done in writing.
b) Rejection of Bid
Any effort by a Bidder to influence IDBI Bank in its decisions on Bid evaluation, Bid
comparison or Contract award may result in rejection of the Bidder‟s Bid.
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21.Award of Contract
IDBI Bank‟s right to accept any Bid and to reject any Bid or all Bids
IDBI Bank shall however not bind itself to accept the best Bid or any Bid and reserves the
right to accept any Bid, wholly or in part. IDBI Bank reserves rights to annul the Bidding
process and reject all Bids at any time before the award of Contract at its sole discretion,
without thereby incurring any liability to the affected Bidder or Bidders.
Notification of acceptance of Bid
i. Notification to Bidder
Before the expiry of the period of validity of the proposal, IDBI Bank shall notify the
successful Bidder in writing by registered letter or by fax or by hand-delivery, that its Bid
has been accepted. The Bidder shall acknowledge in writing receipt of the notification of
acceptance and has to convey his absolute, unconditional and unqualified acceptance and
thereafter enter into agreement / Contract within seven (7) days from the date of
acceptance.
ii. Signing of Contract
Signing of the Contract shall follow the notification of the acceptance. However, IDBI
Bank may negotiate certain terms with successful Bidder before signing of the Contract.
The Bidder should sign the Contract Form (Refer Annexure-1: Form-7) the signing of
Contract will amount to award of contract and Bidder will initiate the execution of the
work as specified in the Contract.
The signing of contract shall be completed within 7 days of receipt of notification of the
acceptance of bid.
iii. Discharge of Bid Security (EMD)
Upon the successful Bidder signing the Contract/Agreement, IDBI Bank shall advise the
Bidder to provide performance guarantee. EMD of successful Bidder shall be discharged
on the Successful Bidder signing the Contract/Agreement and upon furnishing the
Performance Security. The Bid Security to unsuccessful Bidders shall be discharged after
the Bid validity period.
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22.Performance Security
a) Within 7 days of the receipt of acceptance of Bid by IDBI, the successful Bidder
shall furnish the Performance Bank Guarantee as per the format provided in
Annexure-1 (Form-6).
b) The value of the Performance Bank Guarantee will be 15 % of the total contract
value.
c) The Performance Security / Performance Bank Guarantee shall be denominated
in Indian Rupees and shall be in one of the following forms:
A bank guarantee issued by a scheduled commercial bank.
Or
A banker's Cheque / demand draft, issued by a public sector bankfavoring IDBI
Bank.
d) The proceeds of the Performance Security shall be payable to IDBI Bank as
compensation for any loss or damage resulting from the Bidder‟s failure to
complete its obligations under and in accordance with the Contract.
e) The Performance Bank Guarantee should be valid till end of contract period +
90 days from the implementation and acceptance of system.
f) Failure of the successful Bidder to comply with the requirement of the
Performance Bank Guarantee shall constitute sufficient grounds for the
annulment of the award and forfeiture of the Bid Security, in which event IDBI
Bank may award the Contract to the next best evaluated Bidder or call for new
Bids. Any decision in this regard by IDBI Bank shall be final, conclusive and
binding on the Bidder.
g) The Performance Security will be discharged by IDBI Bank and returned to the
bidder after 90 (ninety) days from the expiry of contract from the date
mentioned in acceptance certificate.
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iv. Expenses for the Contract
All costs and expenses (including stamp duty, etc.) in connection with the execution
of Agreement / Contract shall be borne by the successful Bidder.
v. Failure to abide by the Agreement / Contract
The conditions stipulated in the Agreement/Contract shall be strictly adhered to and
any breach / violation thereof will entail termination of the Contract without
prejudice to the other rights of IDBI Bank including recovery of penalties as
specified in this RFP or Agreement / Contract.
vi. Annulment of Award
Failure of the successful Bidder to comply with the requirement shall constitute
sufficient ground for the annulment of the award and forfeiture of the Bid Security, in
which event IDBI Bank may at its sole discretion, make the award to the next lowest
evaluated Bidder or call for new Bids.
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SECTION 4: TERMS AND CONDITIONS OF THE RFP / CONTRACT
1.Definitions
In the Contract, the following terms shall have the following meanings and shall be
interpreted accordingly:
a) "The Contract" means the agreement to be entered into between IDBI Bank and the
Bidder as recorded in the contract form duly signed by the Parties, including all
annexure, schedules, exhibits, supplements, appendices, amendments, revisions,
notations and modifications thereof for supply and implementation of software
&provide / carry out the Services of bidder, as indicated / spelt out in Section 5 - Scope
of Work.
b) “Bidder" or "Contractor” or "Vendor" means any person / persons / firm / company,
etc., to whom work has been awarded and whose Bid has been accepted by IDBI Bank
and shall include its authorized representatives and successors and permitted assigns.
c) "IDBI Bank" or “The Purchaser” means IDBI Bank Limited including its successors
and assigns.
d) "The Contract Price" means the price/compensation payable to the Vendor/Bidder under
and in accordance with the Contract for the due performance and observance of its
contractual obligations under and in accordance with the Contract.
e) "Service(s)" means all the services as specified in Section 5 – Scope of Work, which the
Vendor/ Bidder is required to provide and/or procure for the Purchaser/IDBI Bank
under and in accordance with the Contract.
f) In case of a difference of opinion on the part of the Bidder in comprehending and /or
interpreting any clause / provision of the Bid Documents after submission of the Bid,
the interpretation by Purchaser/IDBI Bank and decision of Purchaser/IDBI Bank in this
behalf shall be final, conclusive and binding on the Bidder.
g) “Acceptance of Bid” means the letter/fax or any memorandum communicating to the
Bidder the acceptance of his Bid
h) “Business Day” means any day that is not a Sunday or a public holiday (as per the
official holidays observed by IDBI Bank).
i) "Confidential Information" means, (i) intellectual property information; (ii) technical or
business information or material not covered in (i); (iii) proprietary or internal
information related to the current, future and proposed products or services of the
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Parties including, financial information, process/flow charts, business models, designs,
drawings, data information related to products and services, procurement requirements,
purchasing, customers, investors, employees, business and contractual relationships,
business forecasts, business plans and strategies, information the Parties provide
regarding third parties; (iv) information disclosed pursuant to this Contract and (v) all
such other information which by its nature or the circumstances of its disclosure is
confidential
j) “Commissioning” means the successful installation of the System, including supply,
configuration, customization, integration, successful testing of all hardware & software
is executed to the satisfaction of the Purchaser.
k) “Document” means any embodiment of any text or image howsoever recorded and
includes any data, text, images, sound, voice, codes, computer programmes, software
and / or databases or microfilm or computer generated microfiche or similar device.
l) “Effective Date” means the date on which this Contract is signed and executed by the
Parties hereto. If this Contract is executed in parts, then the date on which the last of
such Contracts is executed shall be construed to be the Effective Date.
m) “Intellectual Property Rights” means any patent, copyright, trademark, trade name,
design, trade secret, permit, service marks, brands, propriety information, knowledge,
technology, licenses, databases, computer programs, software, know how or other form
of intellectual property right, title, benefits or interest whether arising before or after the
execution of this Contract and the right to ownership and registration of these rights.
n) “Parties” means the Purchaser/IDBI Bank and the Bidder/Vendor and “Party” means
either of the Parties.
o) “Site” means the place in which the operations/service(s) are to be carried out or places
approved by the Purchaser for the purposes of the Contract together with any other
places designated in the Contract as forming part of the Site.
2.Interpretation
In this Contract unless a contrary intention is evident:
a) The clause headings are for convenient reference(s) only and do not form part of this
Contract;
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b) Unless otherwise specified a reference to a clause number is a reference to all of its sub-
clauses;
c) Unless otherwise specified a reference to a clause, sub-clause or section is a reference to
a clause, sub-clause or section of this Contract including any amendments or
modifications to the same from time to time;
d) A word in the singular includes plural and a word in the plural includes singular;
e) A word importing a gender includes any other gender;
f) A reference to a person includes a partnership and a body corporate;
g) A reference to legislation includes legislation repealing, replacing or amending that
legislation;
h) Where a word or phrase is given a particular meaning it includes the appropriate
grammatical forms of that word or phrase which have corresponding meanings;
i) Reasonability and materiality of "doubt" and "controversy" shall be at the discretion of
IDBI Bank.
j) The words not expressly defined herein shall have meanings ascribed to them in the
General Clauses Act, 1897 and the Information Technology Act, 2000.
3.Conditions Precedent
a) The Contract is subject to the fulfillment of the following conditions precedent by the
Bidder / Vendor.
i. Furnishing of an unconditional and irrevocable Performance Bank Guarantee
(Performance Security) as mentioned in Section 3(ITB) - 22 as per the format given
in Annexure-1 (Form No 6).
ii. Execution of a Deed of Indemnity as per format given in Annexure-1 (Form No- 4).
iii. Furnishing solvency certificate and certificate confirming that there are no vigilance
or court cases threatened or pending against the Bidder.
iv. Furnishing of such other documents as IDBI Bank / Purchaser may specify,
including but not limited to definitive documents.
4.Standard of Performance
The Vendor/Bidder shall perform the service(s) and carry out its obligations under the
Contract with due diligence, efficiency and economy, in accordance with generally
accepted techniques and practices used in industry and with professional engineering
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standards recognized by the international professional bodies and shall observe sound
management, technical and engineering practices. It shall employ appropriate advanced
technology, procedures and methods. The Vendor/Bidder shall always act, in respect of
any matter relating to the Contract, as faithful advisors to IDBI Bank and shall, at all
times, support and safeguard IDBI's legitimate interests in any dealing with third
parties.
5.Use of Contract Documents & Information
a) The Bidder/Vendor shall treat all documents, information, data and communication of
and with IDBI Bank / the Purchaser as privileged and Confidential and shall be bound
by the terms and conditions of the Non-Disclosure Agreement. The Bidder/Vendor shall
execute the Non-Disclosure Agreement simultaneously at the time of execution of the
Contract. The Bidder/Vendor shall not, without Purchaser's prior written consent,
disclose the Contract, or any provision thereof, or any specification, plan, sample or
information or data or drawings / designs furnished by or on behalf of Purchaser/IDBI
Bank in connection therewith, to any person other than a person employed by the
Bidder/Vendor in the performance of the Contract. Disclosure to any such employed
person shall be made in utmost confidence and shall extend only so far as may be
necessary and relevant for purpose of such performance and shall be subject to the
terms and conditions of the Non-Disclosure Agreement.
b) The Bidder/Vendor shall not, without Purchaser's/IDBI's prior written consent, make
use of any document, data or information etc., enumerated in this Bid Documents save
and except for due performance and observance of the Contract.
c) Any document, other than the Contract itself, enumerated in this Bid Documents shall
remain the property of Purchaser/IDBI Bank and shall be returned (in all copies) to
Bidder / Vendor on completion of the Bidder's/Vendor's performance under and in
accordance with the Contract, if so required by Purchaser/IDBI.
6.Indemnity
a) The Bidder/Vendor shall execute and furnish to the Purchaser, a deed of indemnity in
favor of the Purchaser/IDBI Bank in a form and manner, as given in Annexure-1 (Form
No 4), indemnifying the Purchaser/IDBI Bank its directors, employees, agents and
representatives from and against any costs, loss, damages, expense, claims, litigations,
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suits, actions, judgments, and or otherwise including but not limited to those from third
parties or liabilities of any kind howsoever suffered, arising out of or incurred inter alias
during and after the Contract period including but not limited to third-party claims due
to infringement of patent, trademark, Intellectual Property Rights, copy-rights or
industrial drawings and designs arising from use of the services or any part thereof
and/or otherwise.
7.Support & Maintenance
a) The Bidder/Vendor will provide maintenance support during the period the webhosting
services are availed by IDBI Bank. Any defects/bugs noticed in the Websites hosting
services shall be reworked and/or replaced by the Bidder/Vendor with defect-free
components free-of-cost.
b) Bidder/Vendor should provide software patches/upgrades towards complying with all
the statutory and any other requirements from IDBI Bank as specified from time to time
during the Contract period, free of cost.
c) As part of Maintenance Support, the Vendor/Bidder has to provide following service(s):
Vendor/Bidder has to provide bug fixes for the defects / bugs noticed in the services
without any additional cost.
All upgrades should be provided as part of the maintenance support.
d) The Vendor/Bidder shall warrant that the websites hosting services availed by the
contract under the Contract is specifically designed and developed for IDBI Bank and
based on the most recent and current techniques and complies with the specifications
defined later on in the document.
e) IDBI Bank shall notify the bidder of any claims arising under this warranty.
f) If the Vendor/Bidder, having been notified, fails to remedy the defect(s) within a
timeframe specified in the Service Level Requirements (Annexure -3), IDBI Bank shall
proceed to take such remedial action as may be necessary, at the Vendor‟s/Bidder's risk
and expense and without prejudice to any other rights which IDBI Bank may have
against the bidder under the Contract or applicable laws or in equity.
g) The successful bidder will help the Bank in ensuring smooth deployment\migration of
the Bank‟s Websitesfrom the present hosting facility to the new hosting facility being
procured under this RFP, if required in future at no extra cost.
h) Bidder as part of technical proposal should provide escalation matrix along with contact details.
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8.Contract Amendments
No variation in or modification of the terms of the Contract shall be made except by
written mutual consent signed by both the Parties i.e. the Vendor/Bidder and IDBI
Bank.
9.Delay in the Vendor‟s/Bidder‟s Performance
a) Performance of the Contract shall be made by the Vendor/Bidder in accordance with
the time schedule specified by IDBI Bank
b) A delay by the Vendor/Bidder in the performance of its Contract obligations shall
render the Vendor/Bidder liable to any or all the following sanctions:
i. Forfeiture of its performance guarantee
ii. Imposition of liquidated damages, and/or
iii. Termination of the Contract for default
c) If at any time during performance of the Contract, the Vendor/Bidder or its consortium
partners encounter conditions impeding timely completion of the Service(s) under the
Contract and performance of Service(s) / System, the Vendor/Bidder shall promptly
notify IDBI Bank in writing of the fact of the delay, its likely duration and its causes.
As soon as practicable after receipt of the Vendor‟s/Bidder‟s notice, IDBI Bank shall
evaluate the situation and may at its discretion extend the Vendor‟s/Bidder's time for
performance, in which case the extension shall be ratified by the Parties by amendment
of the Contract.
10.User Acceptance Test and Quality Check
a) The User Acceptance Tests, which shall involve testing of the entire setup including
the hardware, and its integration with application software and within the time limit
prescribed by IDBI Bank with live and test data shall be conducted by bidder at the
location prescribed by IDBI Bank. The User Acceptance Test must be completed to the
satisfaction of IDBI Bank, within a timeframe specified by IDBI Bank.
b) IDBI Bank reserves the right to evolve a procedure of Quality Checking to ensure that
the Websites hosting on dedicated servers is according to the prescribed specifications.
c) The Launch and acceptance criteria shall be defined, through mutual agreement
between IDBI Bank & the bidder, at the time of finalization of Contract/Agreement.
d) Nothing stated herein above shall in any way release or discharge the bidder from any
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warranty or other obligations / liabilities under and in accordance with the
Contract/Agreement.
e) On successful completion of acceptability test, receipt of deliverables, etc, and after
IDBI/the Purchaser (which shall not be deemed to be an obligation on the Purchaser) is
satisfied with the working of the Services/Systems (Websiteshosting on dedicated
servers), the Acceptance Certificate in the format given in Annexure-1 (Form No 5)
will be issued by IDBI Bank/the Purchaser. The date on which such certificate is
signed shall be deemed to be the date of successful commissioning of the
WebsitesHosting on dedicated servers.
f) The websites hosting services will be availed by IDBI Bank for a period of 5years
from the date of user sign-off for acceptance.
11.Payment Terms
a) Payment will be made in Quarterly advances, at the beginning of each quarter on
submission of invoice and monitoring report.
b) Maintenance / Support Stage:
i. The bidder‟s request(s) for payment shall be made to IDBI Bank in writing
(Invoice) accompanied by SLA (Service Level Agreement) compliance reports
for which payment is being claimed.
ii. All the payments to the bidder shall be subject to the report of satisfactory
accomplishment of the concerned task, to be submitted by the Project -
coordinating team, as appointed by IDBI Bank for this purpose.
iii. Penalties, if any, on account of liquidated damages and non-compliance of SLA
(Service Level Agreement), shall be deducted from the invoice value.
12.Liquidated Damages
a) If the bidder fails to deliver any or all of the Service(s)/Systems or perform the Services
within the time period(s) specified in the Contract/Agreement, IDBI/ Purchaser shall,
without prejudice to its other rights and remedies under and in accordance with the
Contract/Agreement, deduct from the Contract price, as liquidated damages, a sum
equivalent to 1% per week or part thereof of Contract price subject to maximum
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deduction of 10% of the order value of the delayed Service(s) or unperformed
Service(s) or interrupted Service(s). In case of undue delay beyond a period of 15 days
unless otherwise waived by the IDBI Bank / Purchaser, Purchaser may consider
termination of the Contract.
b) If the bidder fails to complete the entire work before the scheduled completion date or
the extended date or if the bidder repudiates the Contract before completion of the
Services, IDBI Bank /the Purchaser may without prejudice to any other right or remedy
available to IDBI Bank /the Purchaser as under the Contract recover from the bidder, as
ascertained and agreed liquidated damages and not by way of penalty:
c) IDBI Bank/the Purchaser may without prejudice to its right to effect recovery by any
other method, deduct the amount of liquidated damages from any money belonging to
the bidder in its hands (which includes IDBI Bank's/ the Purchaser‟s right to claim such
amount against bidder's Bank Guarantee) or which may become due to the bidder. Any
such recovery or liquidated damages shall not in any way relieve the bidder from any of
its obligations to complete the works / service(s) or from any other obligations and
liabilities under the Contract/Agreement.
13.Resolution of Disputes
The Parties shall use their best efforts to amicably settle all disputes arising out of or in
connection with the Contract/Agreement in the following manner:
a. The Party raising the dispute shall address to the other Party a notice requesting an
amicable settlement of the dispute within seven (7) days of receipt of the notice.
b. The matter will be referred for negotiation between IDBI Bank /the Purchaser and the
bidder. They shall then resolve the matter and the agreed course of action documented
within a further period of 15 days.
The Parties agree that any dispute between the Parties, which cannot be settled by
negotiation in the manner, described above, may be resolved exclusively by arbitration and
such dispute may be submitted by either party to arbitration within 20 days of the failure of
negotiations. Arbitration shall be held in Mumbai, India and conducted in accordance with
the provision of Arbitration and Conciliation Act, 1996 or any statutory modification or re-
enactment thereof. Each Party to the dispute shall appoint 1 arbitrator each and the two
arbitrators shall jointly appoint the third or the presiding arbitrator. The arbitration
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proceedings shall be conducted in the English language. Subject to the above, the courts of
law at Mumbai alone shall have the jurisdiction in respect of all matters connected with the
Contract/Agreement. The arbitration award shall be final, conclusive and binding upon the
Parties and judgment may be entered thereon, upon the application of either party to a court
of competent jurisdiction. Each Party shall bear the cost of preparing and presenting its
case, and the cost of arbitration, including fees and expenses of the arbitrators, shall be
shared equally by the Parties unless the award otherwise provides.
The bidder shall not be entitled to suspend the service(s) or the completion of the job,
pending resolution of any disputes between the Parties and shall continue to render the
Service(s) in accordance with the provisions of the Contract/Agreement notwithstanding
the existence of any dispute between the Parties or the subsistence of any arbitration or
other proceedings.
The provision under this section survives the Contract/Agreement.
14.Implementation
The successful Bidder/Vendor shall complete the project / perform and render the Services
within the agreed time frame starting from the date of award of Contract/Agreement. The
implementation schedule specified under the Clause 5 (Schedule) of Section 5 of the RFP
Document shall be strictly adhered to. Time is the essence of this Contract / Agreement.
15.„NO CLAIM‟ Certificate
The bidder shall not be entitled to make any claim, whatsoever, against IDBI Bank, under
or by virtue of or arising out of, the Contract/Agreement, nor shall IDBI Bank entertain or
consider any such claim, if made by the bidder after he has signed a „No Claim‟ Certificate
in favor of IDBI Bank in such forms as shall be required by IDBI Bank after the works are
finally accepted.
16.Survival
a) Any provision of the Contract/Agreement which, either expressly or by implication,
survive the termination or expiration of the Contract/Agreement, shall be complied
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with by the Parties including that of the provisions of indemnity, confidentiality, non-
disclosure in the same manner as if the present Contract/Agreement is valid and in
force and effect.
b) The provisions of the clauses of the Contract/Agreement in relation to Documents,
data, processes, property, Intellectual Property Rights, indemnity, publicity and
confidentiality and ownership survive the expiry or termination of the
Contract/Agreement and in relation to confidentiality, the obligations continue to apply
unless IDBI Bank/ the Purchaser notifies the bidder of its release from those
obligations.
17.No Agency
The Service(s) of the bidder herein shall not be construed as any agency of IDBI Bank/ the
Purchaser and there shall be no principal agency relationship between IDBI Bank and the
bidder in this regard.
18.No Set-off, counter-claim and cross claims.
In case the Vendor/ Bidder has any other business relationship with IDBI Bank/ the
Purchaser, no right of set-off, counter-claim and cross-claim and or otherwise will be
available under this Contract/Agreement to the Vendor/ Bidder for any payments
receivable under and in accordance with that business.
19.Key Performance Measurements
Unless specified by IDBI Bank/ the Purchaser to the contrary, the Vendor/ Bidder shall
perform the Service(s) and carry out the Service(s) under and in accordance with the terms
of the Contract/Agreement.
20.Commencement and Progress
The Vendor/ Bidder shall proceed to carry out the Service(s) with diligence and care in
accordance with any stipulation as to the time, manner, mode, and method of execution
contained in the Contract/Agreement and shall meet the standards of good industry
practice.
21.Start of Installation:
Prior to taking up installation of any major component of work, the Vendor/ Bidder shall
submit to IDBI Bank/ the Purchaser his proposed procedures and obtain IDBI
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Bank's/Purchaser‟s approval in writing.
22.Reporting Progress:
a) The Vendor/ Bidder shall monitor progress of all the activities specified in the program
of works and submit free of cost weekly progress report about various aspect of the
works/Service(s) to IDBI Bank / the Purchaser. IDBI Bank / the Purchaser on mutual
agreement between both Parties may change the periodicity of such reports and also the
content.
b) Also the Vendor/Bidder will have to participate in weekly meetings with IDBI Bank/
the Purchaser to discuss project progress and various issues concerning efficient and
timely execution.
c) If at any time it appears to IDBI Bank/ the Purchaser that the actual progress of work
does not conform to the approved programme, the Vendor/ Bidder shall produce at the
request of IDBI Bank/ the Purchaser a revised programme showing the modification to
the approved programmenecessary to ensure completion of the works within the time
for completion.
d) The submission for approval by IDBI Bank / the Purchaser of such revised programme
shall not relieve the Vendor/ Bidder of any of his duties, obligations or responsibilities
under the Contract/Agreement.
23.Statutory Requirements:
During the tenure of the Contract/Agreement nothing shall be done by the Vendor/Bidder
in contravention of any law, act and/ or rules/regulations, there under or any amendment
thereof governing inter-alia customs, foreign exchange, etc., and shall keep IDBI Bank/ the
Purchaser, its directors, officers, employees, representatives, agents and consultants
indemnified in this regard. The Vendor / Bidder shall procure any further approvals,
consents as may be deemed necessary due to change in the applicable law or regulatory
framework. The Vendor / Bidder shall maintain accounts and relevant records as per the
requirements of Reserve Bank of India Master Circular on outsourcing.
24.IDBI Bank's/ Purchaser‟s Right of Inspection and Periodic Audit
a) IDBI Bank/ the Purchaser reserve the right to inspect and monitor/assess the progress
of the Services at any time during the course of the Contract/Agreement. The Purchaser
may demand and upon such demand being made, IDBI Bank/ the Purchaser shall be
provided with any document, data, material or any other information, which it may
require, to enable it to assess the progress of the Services.
b) IDBI Bank/ the Purchaser shall also have the right to conduct, either itself or through
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another agency as it may deem fit, an audit to monitor the performance by the Vendor/
Bidder of its obligations/functions in accordance with the standards committed to or
required by IDBI Bank/ the Purchaser and the Vendor/ Bidder undertakes to cooperate
with and provide to IDBI Bank/ the Purchaser/ any other agency appointed by the
Purchaser, all documents and other details as may be required by them for this purpose.
Any deviations or contravention identified as a result of such audit/assessment would
need to be rectified by the Vendor/ Bidder failing which IDBI Bank/ thePurchaser may,
without prejudice to any other rights that it may have, issue a notice of default.
c) It is expressly agreed that nothing stated herein above shall in any way release or
discharge the Vendor/ Bidder from any warranty or other obligations / liabilities under
and in accordance with the Contract/Agreement.
25.Contract Prices
Prices payable to the Bidder as stated in the Contract/Agreement shall be firm and not
subject to adjustment during performance of the Contract/Agreement, irrespective of
reasons whatsoever, including exchange rate fluctuations, changes in taxes, duties, levies,
charges, etc
26.Information Security:
a) The Vendor/ Bidder and its personnel shall not carry any written material, layout,
diagrams, floppy diskettes, hard disk, storage tapes or any other media out of IDBI
Bank's/ Purchaser‟s premises without written permission from IDBI Bank/ the
Purchaser.
b) The Vendor/ Bidder personnel shall follow IDBI Bank's/ the Purchaser‟s information
security policy and instructions in this behalf.
c) The Vendor/ Bidder acknowledges that IDBI Bank's/ the Purchaser‟s business data and
other proprietary information or materials, whether developed by IDBI Bank/ the
Purchaser or being used by IDBI Bank/ the Purchaser pursuant to a license agreement
with a third party (the foregoing collectively referred to herein as “proprietary
information”) are confidential and proprietary to IDBI Bank/the Purchaser; and the
Vendor/ Bidder agrees to use reasonable care to safeguard the proprietary information
and to prevent the unauthorized use or disclosure thereof, which care shall not be less
than that used by Vendor/ Bidder to protect its own proprietary information. Vendor/
Bidder recognizes that the goodwill of IDBI Bank/ the Purchaser depends, among other
things, upon Vendor/ Bidder keeping such proprietary information confidential and that
unauthorized disclosure of the same by Vendor/ Bidder could damage IDBI Bank /the
Purchaser. By reason of Vendor's/ Bidder‟s duties and obligations hereunder, Vendor/
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Bidder may come into possession of such proprietary information, even though the
Vendor/ Bidder does not take any direct part in or furnish the Service(s) performed for
the creation of said proprietary information and shall limit access thereto to employees
with a need to such access to perform the Services required by the Contract/Agreement.
Vendor/ Bidder shall use such information only for the purpose of performing the
Service(s).
d) Vendor/ Bidder shall, upon termination of the Contract/Agreement for any reason, or
upon demand by IDBI Bank/ Purchaser, whichever is earliest, return any and all
information provided to Vendor/ Bidder by IDBI Bank/the Purchaser, including any
copies or reproductions, both hardcopy and electronic.
27.Ownership and Retention of Documents
a) IDBI Bank/ the Purchaser shall own the documents, prepared by or for the
Vendor/Bidder arising out of or in connection with the Contract/Agreement.
b) Forthwith upon expiry or earlier termination of the Contract/Agreement and at any
other time on demand by IDBI Bank/the Purchaser, the Vendor/Bidder shall deliver to
IDBI Bank/the Purchaser all documents provided by or originating from IDBI Bank/
the Purchaser and all documents produced by or from or for the Bidder in the course of
performing the Service(s), unless otherwise directed inwriting by IDBI Bank/ the
Purchaser at no additional cost. The Vendor/ Bidder shall not, without the prior written
consent of IDBI Bank/ the Purchaser store, copy, distribute or retain any such
Documents.
28.Data Ownership
By virtue of the Contract/Agreement, the Vendor's/ Bidder‟s team may have access to
personal and business information of IDBI Bank/ the Purchaser and/or a third party or any
taxpayer, any other person covered within the ambit of any Income tax legislation. IDBI
Bank/ the Purchaser have the sole ownership of and the right to use, all such data in
perpetuity including any data or other information pertaining to the subscriber that may be
in the possession of the Vendor/Bidder or Vendor's/Bidder‟s team in the course of
performing the Service(s) under the Contract/Agreement.
29.Representations and Warranties
a) In order to induce IDBI Bank/the Purchaser to enter into the Contract/Agreement, the
Vendor/Bidder hereby represents and warrants as of the date hereof, which
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representations and warranties shall survive the term and termination hereof, the
following:
i. That the Bidder is a company which has the requisite qualifications, skills,
experience and expertise in providing Information and Communication Technology
(ICT) and other Service(s) contemplated hereunder to third parties, the technical
know-how and the financial wherewithal, the power and the authority to enter into
the Contract / Agreement and provide the Service(s)/Systems sought by IDBI
Bank/ the Purchaser.
ii. That the Vendor/ Bidder is not involved in any major litigation, potential,
threatened and existing, that may have an impact of affecting or compromising the
performance and delivery of Service(s) /Systems under the Contract/Agreement.
iii. That the representations made by the Vendor/ Bidder in its Bid are and shall
continue to remain true and fulfill all the requirements as are necessary for
executing the duties, obligations and responsibilities as laid down in the
Contract/Agreement and the Bid Documents and unless IDBI Bank/ the Purchaser
specifies to the contrary, the Vendor/Bidder shall be bound by all the terms of the
Bid.
iv. That the Vendor/ Bidder has the professional skills, personnel and
resources/authorizations that are necessary for providing all such services as are
necessary to perform its obligations under the Bid and this Contract/Agreement.
v. That the Vendor/Bidder shall ensure that all assets including but not limited to
software‟s, licenses, Databases, documents, etc. developed, procured, deployed and
created during the term of theContract/Agreement are duly maintained and suitably
updated, upgraded, replaced with regard to contemporary and statutory
requirements.
vi. That the Vendor/ Bidder shall use such assets of IDBI Bank/ the Purchaser as the
Purchaser may permit for the sole purpose of execution of its obligations under the
terms of the Bid, Tender or the Contract/Agreement. The Bidder shall however,
have no claim to any right, title, lien or other interest in any such property, and any
possession of property for any duration whatsoever shall not create any right in
equity or otherwise, merely by fact of such use or possession during or after the
term hereof.
vii. That the Vendor/Bidder shall procure all the necessary permissions and adequate
approvals and licenses for use of various software and any copyrighted
process/product free from all claims, titles, interests and liens thereon and shall
keep IDBI Bank/ the Purchaser, its directors, officers, employees, representatives,
consultants and agents indemnified inrelation thereto.
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viii. That all the representations and warranties as have been made by the
Vendor/Bidder with respect to its Bid and Contract / Agreement, are true and
correct, and shall continue to remain true and correct through the term of the
Contract.
ix. That the execution of the Service(s) herein is and shall be in accordance and in
compliance with all applicable laws and the regulatory framework.
x. That there are – (a) no legal proceedings pending or threatened against Vendor/
Bidder or any sub Bidder/third party or its team which adversely affect/may affect
performance under this Contract/Agreement; and (b) no inquiries or investigations
have been threatened, commenced or pending against the Vendor/ Bidder or any
sub-Bidder / third part or its team members by any statutory or regulatory or
investigative agencies.
xi. That the Bidder has the corporate power to execute, deliver and perform the terms
and provisions of the Contract/Agreement and has taken all necessary corporate
action to authorize the execution, delivery and performance by it of the
Contract/Agreement.
xii. That all conditions precedent under the Contract/Agreement has been complied.
xiii. That neither the execution and delivery by the Vendor/Bidder of the
Contract/Agreement nor the Vendor's/ Bidder‟s compliance with or performance of
the terms and provisions of the Contract/Agreement (i) will contravene any
provision of any applicable law or any order, writ, injunction or decree of any court
or governmental authority binding on the Vendor/ Bidder (ii) will conflict or be
inconsistent with or result in any breach of any or the terms, covenants, conditions
or provisions of, or constitute a default under any agreement, contract or instrument
to which the Vendor/ Bidder is a party or by which it or any of its property or assets
is bound or to which it may be subject or (iii) will violate any provision of the
Memorandum and Articles of Association of the Vendor/ Bidder.
xiv. That the Vendor/ Bidder certifies that all registrations, recordings, filings and
notarizations of the Contract/Agreement and all payments of any tax or duty,
including without limitation stamp duty, registration charges or similar amounts
which are required to be effected or made by the Vendor/Bidder which is necessary
to ensure the legality, validity, enforceability or admissibility in evidence of the
Contract/Agreement have been made.
xv. That the Vendor/ Bidder confirms that there has not occurred and shall not occur
any execution, amendment or modification of any agreement/contract without the
prior written consent of IDBI Bank/ the Purchaser, which may directly or indirectly
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have a bearing on the Contract/Agreement or Service(s).
30.Confidentiality
The Parties agree that they shall hold in trust any Confidential Information received by
either Party, under the Contract/Agreement, and the strictest of confidence shall be
maintained in respect of such Confidential Information. The Parties also agree:
i. To maintain and use the Confidential Information only for the purposes of the
Contract/Agreement as permitted herein;
ii. to only make copies as specifically authorized by the prior written consent of the
other party and with the same confidential or proprietary notices as may be printed
or displayed on the original;
iii. to restrict access and disclosure of Confidential Information to such of their
employees, agents, vendors, and Bidders strictly on a "need to know" basis, to
maintain confidentiality of the Confidential Information disclosed to them in
accordance with this Clause and
iv. to treat Confidential Information as confidential for a period of [five (5)] years
from the date of receipt. In the event of earlier termination of the
Contract/Agreement, the Parties hereby agree to maintain the confidentiality of the
Confidential Information for a further period of [three (3)] years from the date of
such termination.
Confidential Information in oral form must be identified as confidential at the time of
disclosure and confirmed as such in writing within 30 (thirty) days of such disclosure.
Confidential Information does not include information which:
i. the recipient knew or had in its possession, prior to disclosure, without limitation on
its confidentiality;
ii. is independently developed by the recipient without breach of the
Contract/Agreement ;
iii. information in the public domain as a matter of law;
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iv. is received from a third party not subject to the obligation of confidentiality with
respect to such information;
v. is released from confidentiality with the written consent of the other Party.
The recipient shall have the burden of proving that Clauses (i) or (ii) above are applicable
to the information in the possession of the recipient.
Notwithstanding the foregoing, the Parties acknowledge that the nature of the Service(s) to
be performed under this Contract/Agreement may require the Vendor's/ Bidder's personnel
to be present on premises of IDBI Bank/the Purchaser or may require the Vendor's/ Bidder's
personnel to have access to computer networks and databases of IDBI Bank/ the Purchaser
while on or off premises of IDBI Bank/the Purchaser. It is understood that it would be
impractical for IDBI Bank/ the Purchaser to monitor all information made available to the
Vendor/ Bidder under such circumstances and to provide notice to the Vendor/ Bidder of
the confidentiality of all such information. Therefore, the Vendor/ Bidder agrees that any
technical or business or other information of the Vendor/ Purchaser that the Vendor's/
Bidder‟s personnel, sub Bidders, or agents acquire while on the IDBI Bank's/ Purchaser
premises, or through access to IDBI Bank's/ the Purchaser computer systems or databases
while on or off IDBI Bank's/ the Purchaser premises, shall be deemed Confidential
Information.
Confidential Information shall at all times remain the sole and exclusive property of the
disclosing Party. Upon termination of the Contract/Agreement, Confidential Information
shall be returned to the disclosing Party or destroyed, if incapable of return. The destruction
shall be witnessed and so recorded, in writing, by an authorized representative of each of
the Parties. Nothing contained herein shall in any manner impair rights of IDBI Bank/ the
Purchaser in respect of the Systems, Service(s), and Documents etc.
In the event that any of the Parties hereto becomes legally compelled to disclose any
Confidential Information, such Party shall give sufficient notice to the other Party to enable
the other Party to prevent or minimize to the extent possible, such disclosure. Neither party
shall disclose to a third party any Confidential Information or the contents of the
Contract/Agreement without the prior written consent of the other Party. The obligations of
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this Clause shall be satisfied by handling Confidential Information with the same degree of
care, which the receiving Party applies to its own similar confidential information but in no
event less than reasonable care. The obligations of this Clause shall survive the expiration,
cancellation or termination of this Contract/Agreement.
The provision of this clause shall survive termination of the Contract/Agreement till such
Confidential Information enters public domain.
31.Termination
(a) IDBI Bank/ the Purchaser may, terminate the Contract/Agreement by giving the
Vendor/ Bidder a prior and written notice of 90 days indicating its intention to terminate the
Contract/Agreement under the following amongst other circumstances:
i. Where it comes to IDBI Bank's/ the Purchaser‟s attention that the Vendor/ Bidder
(or the Bidder‟s team) is in a position of actual conflict of interest with the interests
of IDBI Bank /the Purchaser, in relation to any of terms of the Bidder‟s Bid or the
Contract/Agreement.
ii. Where the Vendor's/ Bidder‟s ability to survive as an independent corporate entity is
threatened or is lost owing to any reason whatsoever, including inter-alia the filing
of any bankruptcy proceedings against the Vendor/ Bidder, any failure by the
Vendor/ Bidder to pay any of its dues to its creditors, the institution of any winding
up proceedings against the Vendor/ Bidder or the happening of any such events that
are adverse to the commercial viability of the Vendor/ Bidder.
iii. In the event of the happening of any events of the above nature, IDBI Bank/ the
Purchaser shall reserve the right to take any steps as are necessary, to ensure the
effective transition of the Service(s) to the next successor Bidder, and to ensure
business continuity.
(b) Termination for Insolvency: IDBI Bank/ the Purchaser may at any time terminate the
Contract/Agreement by giving written notice of 90 days to the Vendor/ Bidder indicating
its intention to terminate the Contract/Agreement, without compensation to the Vendor/
Bidder, if the Vendor/ Bidder becomes bankrupt or otherwise insolvent, provided that such
termination will not prejudice or affect any right of action or remedy which has accrued or
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will accrue thereafter to IDBI Bank/the Purchaser.
(c) Termination for Default: IDBI Bank/ the Purchaser, without prejudice to any other
right or remedy for breach of Contract, by a written notice of 90 days to the Vendor/
Bidder indicating its intention to terminate the Contract/Agreement and also specify the
nature and type of default, may terminate the Contract/Agreement in whole or in part.
(d) Termination for other than Default: IDBI Bank/ the Purchaser, without prejudice to
any other right or remedy, by a written notice of 90 days to the Vendor/ Bidder indicating
its intention to terminate the Contract/Agreement and may terminate the
Contract/Agreement in whole or in part.
32.Consequences of Termination
a) In the event of termination of the Contract/Agreement due to any cause whatsoever,
[whether consequent to the stipulated term of the Contract/Agreement or otherwise],
IDBI Bank/ the Purchaser shall be entitled to impose any such obligations and
conditions and issue any clarifications as may be necessary to ensure an efficient
transition and effective business continuity of the Service(s) which the Vendor/ Bidder
shall be obliged to comply with and take all available steps to minimize loss resulting
from that termination/breach, and further allow the next successor Vendor/ Bidder to
take over the obligations of the erstwhile Vendor/ Bidder in relation to the
execution/continued execution of the scope of the Contract/Agreement.
b) In the event that the termination of the Contract/Agreement is due to the expiry of the
term of the Contract/Agreement, a decision not to grant any (further) extension by
IDBI Bank/ the Purchaser, the Vendor/ Bidder herein shall be obliged to provide all
such assistance to the next successor Bidder or any other person as may be required
and as IDBI Bank/ the Purchaser may specify including training, where the
successor(s) is a representative/personnel of IDBI Bank/the Purchaser to enable the
successor to adequately provide the Service(s) hereunder, even where such assistance is
required to be rendered for a reasonable period that may extend beyond the term/earlier
termination hereof.
c) Where the termination of the Contract/Agreement is prior to its stipulated term on
account of a default on the part of the Vendor/ Bidder or due to the fact that the
survival of the Vendor/ Bidder as an independent corporate entity is threatened/has
ceased, IDBI Bank/ the Purchaser shall pay the Vendor/ Bidder for that part of the
Service(s) which have been authorized by IDBI Bank/ the Purchaser and satisfactorily
performed by the Vendor/ Bidder up to the date of termination, without prejudice to
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any other rights, IDBI Bank/the Purchaser may retain such amounts from the payment
due and payable by IDBI Bank/ the Purchaser to the Vendor/ Bidder as may be
required to offset any losses caused to IDBI Bank/ the Purchaser as a result of any
act/omissions of the Vendor/ Bidder. In case of any loss or damage due to default on
the part of the Vendor/ Bidder in performing any of its obligations with regard to
executing the Service(s) under the Contract/Agreement [as laid down in the Service
Level Requirements,] the Vendor/ Bidder shall compensate IDBI Bank/the Purchaser
for any such loss, damages or other costs, incurred by IDBI Bank/ the Purchaser.
Additionally, the sub Vendor/ Bidder / other members of its team shall continue to
perform all its obligations and responsibilities under the Contract/Agreement in an
identical manner as were being performed hitherto before in order to execute an
effective transition and to maintain business continuity. All third parties shall continue
to perform all/any functions as stipulated by IDBI Bank/ the Purchaser and as may be
proper and necessary to execute the service(s) under the Contract/Agreement in terms
of the Vendor's/ Bidder‟s Bid and the Contract/Agreement.
d) Nothing herein shall restrict the right of IDBI Bank/ the Purchaser to invoke the
Performance Bank Guarantee and other guarantees, securities furnished, enforce the
Deed of Indemnity and pursue such other rights and/or remedies that may be available
to IDBI Bank/ the Purchaser under law or otherwise.
e) The termination hereof shall not affect any accrued right or liability of either Party nor
affect the operation of the provisions of the Contract/Agreement that are expressly or
by implication intended to come into or continue in force on or after such termination.
f) Termination survives the Contract/Agreement.
g) Conflict of interest: The Vendor/ Bidder shall disclose to IDBI Bank/ the Purchaser in
writing, all actual and potential conflicts of interest that exist, arise or may arise (either
for the Vendor/ Bidder or the Bidder‟s team) in the course of performing the Service(s)
as soon as practical after it becomes aware of that conflict.
h) Publicity: The Vendor/ Bidder shall not make or permit to be made a public
announcement or media release about any aspect of the Contract/Agreement unless
IDBI Bank/ the Purchaser first gives the Vendor/ Bidder its prior written consent.
33.Relationship between the Parties:
a) Nothing in the Contract/Agreement constitutes any fiduciary relationship between
IDBI Bank/the Purchaser and Vendor/ Bidder/Bidder‟s Team or any relationship of
employer - employee, principal and agent, or partnership, between IDBI Bank/the
Purchaser and Vendor/ Bidder.
b) No Party has any authority to bind the other Party in any manner whatsoever except as
IDBI Bank Ltd. RFP For Websites Hosting on Dedicated Server
IDBI Bank Limited 51 of 109
agreed under the terms of the Contract/Agreement.
c) IDBI Bank/ the Purchaser has no obligations to the Vendor's/Bidder‟s team except as
agreed under the terms of the Contract/Agreement.
34.No Assignment
The Contract/Agreement cannot be transferred or assigned by the Vendor/ Bidder without
the prior written approval of IDBI Bank / the Purchaser.
35.Entire Contract
The terms and conditions laid down in the Bid and all annexure thereto shall be read in
consonance with and form an integral part of the Contract/Agreement. This Contract
supersedes any prior Contract, understanding or representation of the Parties on the subject
matter.
36.Governing Law
The Contract/Agreement shall be governed in accordance with the laws of Republic of
India. These provisions shall survive the Contract/Agreement.
37.Jurisdiction of Courts
The courts of India at Mumbai have exclusive jurisdiction to determine any proceeding in
relation to the Contract/Agreement. These provisions shall survive the
Contract/Agreement.
38.Suspension of Payment to the Vendor/ Bidder
IDBI Bank may by a written notice of suspension, suspend all payments to the Vendor/
Bidder under the Contract/Agreement, if the Vendor/ Bidder failed to perform any of its
obligations under the Contract/Agreement, (including the carrying out of the service(s))
provided that such notice of suspension:
i. Shall specify the nature of the failure and
ii. Shall request the Vendor/ Bidder to remedy such failure within a specified period
from the date of issue of such notice of suspension.
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39.Time Limit for the Commencement of Work
Time limit for commencement of work shall be two weeks from the time of award of
Contract.
40.Period of Contract
a) The Websites hosting on dedicated servers Implementation –One month from the award
of Contract.
b) The Web hosting services shall be availed by IDBI Bank for a period of 5yearsthat will
start from the time the Websites hosting on dedicated servers is accepted by IDBI
Bank by issuing Certificate of acceptance as implemented above.
c) The availment of hosting services shall be extendable, based on mutually agreed terms
and conditions.
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SECTION 5: SCOPE OF WORK
1.Websites hosting on dedicated servers as per the terms of the RFP
The Bank is planning to have itswebsiteshostedon dedicated servers by an Internet
ServiceProviderdeployed at primary and a secondary location in case of any exigencies. Hosting
of secondary server should be at a different seismic zone than the primary server and both the site
viz.; primary and secondary sites should be in India. The Bank also plans to host another server
for analysis of the visitor data along with the servers mentioned above. Broad level scope includes
the following –
- Hosting of IDBI Banks websites on dedicated server(s).
- Hosting of analytical server for the analysis of the hits for Banks web sites.
- DR site for all the applications in the scope of RFP.
- 5 dedicated IPs for IPv4 and IPv6 each for hosting of websites.
- Security protection and auto fail over of services hosted.
The hosting environment/facility should be complied with CERT-In security
guidelines/recommendations and audited by a CERT-In empanelled Service Provider.Vendor can
Contact CERT-IN for the same. If not already complied, the same has to be complied with in 6
months.
2.Launch of the Banks websiteshosting on dedicated servers
a) The Service(s) required of the Vendor/Bidder during Launch are listed below:
i. Banks Websites hosting on dedicated servers including third party software‟s if
any, should be configured /customized implemented.
ii. Performance Monitoring. This task will be undertaken jointly with IDBI Bank
personnel.
b) Successful running in live environment.
3.System Maintenance & Support Services
System Maintenance & Support services will include the following activities.
a) Operating System Software problem fixes, maintenance and upgrades.
b) MS SQL Server problem fixes, maintenance and upgrades.
c) Antivirus Software problem fixes, maintenance and upgrades.
IDBI Bank Ltd. RFP For Websites Hosting on Dedicated Server
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4.Schedule
The Vendor/Bidder shall implement the Service(s) as per the schedule specified below:
a) The Bank websites hosting on dedicated servers – One month from the award of
Contract. The Implementation phase shall comprise of following.
System Setup and Configuration
Banks Websites Shifting
User Acceptance Testing (UAT)
b) System Maintenance and Support services period will be for 5years and will start from
the time the Services ofWebsites hosting on dedicated servers have been accepted by
IDBI Bank by issuing the certificate of acceptance.
c) The period of availment of Bank‟s Websiteshostingservices shall be extendable, based
on mutually agreed terms and conditions.
5.Responsibilities of Vendor/Bidder
a) The Vendor/Bidder shall configure, customize, Implement, and maintain/support the
hardware / software provided.
b) The Vendor/Bidder shall make arrangements to provide Maintenance support, problem
fixes & upgrades.
c) Acceptance:A team comprising technical experts / consultant from the Bank will inspect the
facility hosting the websites and will submit their acceptance report. Bidderwill fully cooperate
with the team by allowing suitable access, verification tools etc. in order to enable the team to
check whether the facility is meeting CERT-In guidelines and is complying with the RFP terms.
d) Backups:Bidder should backup the websites / data and should provide a failover arrangement
with 15 minutes RPO and RTO with 30 minutes. In the event of main site becoming
inaccessible failover arrangement should be up within 30 minutes of failure of main site. Failure
cause may be site crash / hacking etc.
e) Remote Arrangement for Maintenance:Facilitiesshould be provided by allowing remote access
to Bank for websites maintenance or tuning the websites / web server. Authorized users of the
Bank should be provided FTP access from dedicated IP address for periodic updating of the
Websites. VPN access to the servers is also desired.
f) Shifting of Banks websites:Bidder will coordinate with the Bank to ensure smooth shifting of
Banks websitesfrom the present ISP toa new hosting facility if required in future. For this
activity the bidder would host the site in parallel for a month without any additional charge.
IDBI Bank Ltd. RFP For Websites Hosting on Dedicated Server
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g) Reports:Bidder will be required to provide monthly reports for web sites traffic analysis etc.
h) IPR : The bidder should ensure that they possesses the necessary License/s, Intellectual
Property Rights, Patents, copyrights in respect of the system software / components installed on
the dedicated server/s to be provided to the Bank and should guarantee that there is no
infringement of IPR / License Terms.
i) Support &Maintenance:Bidder should provide assurance to Bank that all the hardware,
software and networking components used for providing service under this RFP will be kept
under comprehensive maintenance agreement with original Manufacturers or suppliers or any
third party bidders to ensure timely support and minimum downtime.
j) Audit:Bank will be at liberty to get the installation audited by an IS Audit agency selected by it
or by Bank‟s internal panel of Auditors. Bidder should cooperate and provide necessary
assistance to such IS Auditor/s and rectify all the bugs and shortcomings pointed out by the IS
Auditor/s / IS audit firm appointed by the Bank or internal panel of Bank‟s Auditors. The
expenses towards this IS Audit will be borne by the Bank.
k) Bidder should submit documentary evidence in the form of certificate from Cert-empanelled
agency / Auditor that its Hosting Centre conforms to CERT-IN guidelines. If not already
complied, the same has to be complied with in 6 months. Bidder should provide documents
clearly stating Security Architecture of Web Hosting facilities.
l) SLA:Bidder should accept to enter into a Service Level Agreement (SLA) with the Bank
incorporating finer details like downtime / penalty etc. within the scope of this RFP.
m) Downtime:At any single point of time downtime should not exceed 30 minutes. In case it is
anticipated that it will exceed 30 minutes the hosting should be made available from secondary
location / server.
n) Bidder should agree to provide all the MIS reports on a weekly/fortnightly/monthly basis
pertaining to Websites performance and hits.
o) Bidder should agree to follow Bank‟s procedure (will be provided by the Bank) while updating
the systems with any security patches / service packs. This is to ensure that such update should
not lead to any downtime.
p) Bidder should ensure that the server is kept updated with the latest antivirus signature files.
q) Bidder should take prior permission from the Bank for any planned downtime required for
maintenance etc. and for such an event hosted Websites should switch to the secondary server.
r) Bidder should provide an alert service for any problems with the site hosting. This can be in the
form of SMS / E-Mails and should be sent to persons mentioned in the escalation matrix.
s) Bidder should have the helpdesk facility for escalation of the calls on 24X 7 basis.
IDBI Bank Ltd. RFP For Websites Hosting on Dedicated Server
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t) Bidder should provide escalation matrix with contact details
IDBI Bank Ltd. RFP For Websites Hosting on Dedicated Server
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SECTION 6: FUNCTIONALITY DETAILS
The Bank is planning to have theIDBI Bank‟s websiteshosted on dedicated servers by an Internet
Service Provider deployed at a primary and a secondary location in case of any exigencies. Hosting
of secondary server should be at a different seismic zone than the primary server and both the site
viz., primary and secondary sites should be in India. The Bank also plans to host a third server for
analysis of the visitor data along with the servers mentioned above.
**** Bidder has to respond strictly as per Section 3 Clause 19 (Rating as 0,1) in the
bidder Response Column.
S.NO. Feature /Requirement Priority Response Remarks
1. The hosting environment should be complied with
CERT-In guidelines/recommendations on
security and audited by a Cert-In empanelled
vendor..
V
2. Total Number of Servers – 3
One server at primary location.
One server at secondary location with Auto
Replication from primary server.
Additional server for analysis of logs at
primary site.
V
Connectivity:
3. The Server should be connected to internet on
High speed internet connectivity from
alternate service providers for redundancy.
The minimum dedicated bandwidth provided
for the websites at both locations should be 10
mbps.
V
4. Minimum 500 GB of Data Transfer per
month to be allocated for the websites, the
unused portion should be carried forward
to the next month. This should be carried
forward till the year-end
V
5. Uptime A minimum of 99.97% uptime is to be
guaranteed by the Service Provider
V
Security
6. The server should be hardened as per the
requirements given by IDBI Bank Ltd V
7. The server should be hosted behind a firewall. V
8. The websites and mail Host servers should be
having necessary protection from hacking,
different kinds of attacks/vulnerabilities. V
IDBI Bank Ltd. RFP For Websites Hosting on Dedicated Server
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S.NO. Feature /Requirement Priority Response Remarks
9. Suitable IT security measures/solutions like
firewalls, IDS/IPS should be available for
protection of servers. Bidder should have 24 X
7 arrangements for monitoring and review of the
logs. Bidder must ensure that arrangements are
in place for informing the Bank of any security
incident observed (whether attempted or
successful).
V
10. Bidder must have ISO 27001 certification for
Websites Hosting Data Center Services and the
certificate should be current.
V
11. Bidder must cooperate if bank wishes to
enhance the security in and around the dedicated
server. V
Minimum Hardware Configurations.
S.
NO. Feature/Requirement Priority Response Remarks
Minimum Hardware configuration for Servers:
1. Intel Xeon, 2 CPU Quad Core, V
2. 8 GB RAM expandable to 32 GB, V
3. 2 TB HDD configured in RAID 1, V
4. 2 nos. 10/100/1000 MB NIC Cards for each of
the Servers V
Minimum Software
5. Windows 2012 or above Operating System
with the latest Service Packs. V
6. Internet Information Server (IIS) 8.0 or above
preinstalled V
7. CDONTS / CDOSYS Mail Component (part of
IIS). V
8. Configuring IIS server setting for dynamic
fonts of Hindi V
9. ASP Smart Upload Component. V
10. SQL Server 2012 or higher database V
11. FTP Server for uploading files for maintenance V
12. Anti Virus - With ongoing updates V
13.
Dedicated Firewall
Web Application Firewall with
IPS, IDS monitoring and 24/7 monitoring and
managing service,
V
14.
Bandwidth Bandwidth 500 GB data transfer 100 MBPS uplink
V
15. Bidder should backup the websites / data and V
IDBI Bank Ltd. RFP For Websites Hosting on Dedicated Server
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should provide a failover arrangement with 15 minutes RPO and RTO with 30 minutes. In the event of main site becoming inaccessible failover arrangement should be up within 30 minutes of failure of main site. Failure cause may be site crash / hacking etc
SECTION 7: ARCHITECTURAL DETAILS
1. Vital Technical Architectural Details
**** Bidder has to respondstrictly as per Section 3 Clause 19 (Rating as 0,1) in the
bidder Response Column.
.
S.
No
Feature/ Requirements Priority Response Remarks
1 Give details regarding the flexibility of the
architecture in terms of ease in addition and
removal of servers in the future.
V
2 Please give details of Standard benchmark
done earlier V
3 It should be possible to make copies of the
package for business continuity use
V
4 In case of occurrence of a system failure,
specify whether …
A log and recovery facility is provided to
return to the pre-failure situation
Processing can be continued without loss
of data after a disaster.
The system should be made available for
further processing within 4 hours of its
failure.
Explain which measures can be taken to
rebuild the database after a failure.
V
5 Give details of the Scalability provisions in the service.
V
6 Support automatic switchover to alternate / Standby server.
V
IDBI Bank Ltd. RFP For Websites Hosting on Dedicated Server
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2. Desirable Technical Architectural Details
**** Bidder has to respond strictly as per Section 3 Clause 19 (Rating as 0,1) in the
bidder Response Column.
S. No Feature/Requirements.
Priority Response Remarks
1 Please give details of the proven System
Response times benchmarks.
D
IDBI Bank Ltd. RFP For Websites Hosting on Dedicated Server
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SECTION 8: IMPLEMENTATION AND SUPPORT DETAILS
The Implementation and Support details required from the Bidders are covered in the
following table.
1.Vital Implementation Details
*** Bidder has to respond strictly as per Section 3 Clause 19 (Rating as 0,1) in the
bidder Response column.
S. No Feature/Requirement Priority Response Remarks
1 Please give the following details of any proven
Implementation Case-study of the proposed solution
Strategy adopted
Milestone definitions
Time Schedules
Resources used
Drawbacks, if any
V
2.Vital Training Details
*** Bidder has to respond strictly as per Section 3 Clause 19 (Rating as 0,1) in the
bidder Response column.
S. No Feature/Requirement Priority Response Remarks
1 Provide details of the training programmes to be
conducted. Also, state whether the Bidder will
be training the users.
V
2 Provide the timetable for the training session
with details such as topics, duration, number of
users, etc.
V
3.Desirable Training Details
**** Bidder has to respond strictly as per Section 3 Clause 19(Rating as 0,1) in the
bidder Response Column.
S. No Feature/Requirement Priority Response Remarks
1 I
.
Bidder must have training facilities on their own
premises.
D
4.Vital Support Details
*** Bidder has to respond strictly as per Section 3 Clause 19(Rating as 0,1) in the
bidder Response column.
IDBI Bank Ltd. RFP For Websites Hosting on Dedicated Server
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S. No Feature/Requirement Priority Response Remarks
1 The Bidder should have local presence i.e. a
support center operating within India.
V
2 Give a detailed document which covers
The Bidder presence in India
The Bidder Support Mechanism
Support Centers (No. Of Support Centers,
locations, Staffing, etc)
Methodology to classify calls according to
severity
Maximum Response times to Calls
Support levels / functions
Whether dedicated support staff will be
maintained at IDBI Bank, on an on-going
basis.
Support tools
CallCenters / Help Desk
24x7x365 day Availability
V
3 The Bidder should support the entire Solution
components (including third party components
used, if any). If not, please specify the modules
supported / not supported
V
4 Give details of the Warranties provided on the
solution V
5 The Bidder to provide guarantees against the
System failures OR under-performance than the
stipulated and mutually agreed performance
standards and benchmarks. Give details of the
same.
V
6 Please provide a standard Service Agreement
copy, along with the proposal V
7 Give details of any Business Associates /
Affiliates / Franchisees of the Bidder who
perform the Support function.
V
8 Give details of the clients (if any) who avail of
the Support function of the Bidder
V
9 Please specify the modus operandi to classify
calls into (the priority will be decided by IDBI
Bank) …
Maintenance
Enhancements / Modifications
New Development
Upgrades
V
IDBI Bank Ltd. RFP For Websites Hosting on Dedicated Server
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S. No Feature/Requirement Priority Response Remarks
Customization
Bugs
10 In case of third-party components being used in
the Solution, please specify the details of the
arrangements that will be worked out between
the bidder and the third-party Bidder.
V
11 In case of Solution upgrades, please give details
of the Deployment Strategy for the new version,
with minimum disruption to the Banking
operations
V
12 Please specify whether there are any restrictions
/ conditions applicable, on the Support
Arrangement, in case of IDBI Bank not opting
for any higher version of the Solution, whenever
it is available
V
13 Please specify whether there are any in-built
checks and mechanisms to track the activities of
the Support Staff
V
5.Desirable Support Details
**** Bidder has to respond strictly as per Section 3 Clause 19 (Rating as 0,1) in the
bidder Response Column.
S. No Feature/Requirement Priority Response Remarks
1 Give details whether the Bidder conforms to any
International Quality Management procedures
as part of their Support function.
D
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6.Desirable Data Center Details
Sr. No Details Requirement Priority Bidder‟s
Response
Remarks
Facility Details
1 Location and Address
of the proposed
Datacenter
The Server
room should
be located
within the
interior of the
Data
Centre.and on
floors other
than top,
basement
and ground
floors.
D
2 Sign board outside the
Datacenter
No sign
board should
be present
D
3 Nearest Railway
Station and Distance in
Kms
D
4 Nearest Airport and
Distance in Kms
D
5
Since how long the DC
is operational
D
6 Standards according
Uptime Institute or
similar organization
Tier IV or
Similar or
similar
certifications
D
7 Any down time since
the inception
99.97%
uptime
V
8 If yes, reason for down
time
V
9 Occupancy type
D
10 Is the building
built/used exclusively
for DC operations?
V
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Sr. No Details Requirement Priority Bidder‟s
Response
Remarks
11 Whether the DC is
located in a major
commercial area?
D
12 Raise floor height
D
13 Total Area ( sqft)
D
14 Racking & Cabling
standards
Cabling
should be in
secure
conduits and
electrical
cables and
network
cables should
be
segregated.
D
15 Availability of Space
with expansion
capability
Contiguous
space
availability.
D
Air Conditioning
1 AC Type &
Redundancy
D
2 Cooling Mechanism
D
3 Temperature Nominal
Set Point
22 ± 1° C
V
4 Humidity Nominal Set
Point
50% +/- 5%
V
Power Feed
1 Power Feed
DC should
have power
feed from 2
different
sources
D
2 Sanctioned load
D
3 Transformer Capacity
D
4 Diesel Generator
capacity
Primary and
Standby V
IDBI Bank Ltd. RFP For Websites Hosting on Dedicated Server
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Sr. No Details Requirement Priority Bidder‟s
Response
Remarks
5 UPS
V
6 Battery Backup
duration
V
7 Fuel Storage
V
8 Standard Power per
Rack
V
9 Running Datacenter on
DG
Min 48 hours
V
Fire Protection
1 Fire suppression
systems type
Fire
extinguishers
should be
placed in
strategic
locations.
FM200 gas
based fire
extinguishers
should be
deployed for
fire-
suppression.
They should
be tagged for
inspection
and must be
inspected
periodically
V
2 Suppression Mode
(Auto or Manual
V
Access Control & Telecom
1 Type of access control
to server hall
Dual access
control
mechanism
with pass
code and
biometric
V
2 Type of access control
to critical areas
Dual access
control V
IDBI Bank Ltd. RFP For Websites Hosting on Dedicated Server
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Sr. No Details Requirement Priority Bidder‟s
Response
Remarks
mechanism
with pass
code and
biometric
3 Whether CCTV
Cameras installed
V
4 Video recording
storage duration
V
5 Availability 24*7
Guards
V
6 Availability of Smoke
and Water Detection
Alarms
V
7 Is the Datacenter is
carrier neutral? Please
list the telecom
carriers/ISPs present at
our Datacenter
Carrier
Neutral
D
8 Minimum two
independent MUX
rooms to be present
V
7.Desirable Security Check List
A. SecurityPolicy - Governance, Implementation & Review
Sr. No Details Requirement Priority Bidder‟s
Response
Remarks
1 Whether there exists a
well-documented
Information security
policy
It should be
yearly D
2 When was the policy last
approved by the Board of
directors/ Management
It should have
been reviewed
in the
previous year
D
3 What is the review
frequency of the policy
D
4 When was the last review
conducted
D
5 What was the last review
purpose
a.Periodic
b.Incident V
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Sr. No Details Requirement Priority Bidder‟s
Response
Remarks
driven
c.Infrastructur
e changes
6 Whether the policy
addresses legal and
regulatory requirements
D
7 Who is the security
policy owner for
maintenance and review
a.Board of
directors
b.Security
Committee
c.CISO
V
8 Whether IS committee is
constituted comprising of
representatives from all
verticals
D
9 What is the meeting
frequency of the IS
committee
quarterly/
half-
yearly/yearly
V
11 Whether the role and
responsibilities of IS
committee is clearly
defined
D
12 Whether the role and
responsibilities of CISO
is clearly defined
D
13 Whether the policy is
communicated to
relevant users
D
14 What is the medium of
communication
D
15 Whether supporting
procedures/ sub- policies
have been developed for
organizational security
D
16 Who reviews the
supporting procedures/
sub-policies
D
17 Whether security policy
is in line with global best
practices guidelines like
ISO 27001 (and other
frameworks like COBIT
etc) and/or as per
requirements of RBI
D
18 Whether every
procedure/ sub-policy has
D
IDBI Bank Ltd. RFP For Websites Hosting on Dedicated Server
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Sr. No Details Requirement Priority Bidder‟s
Response
Remarks
a designated owner
19 Whether the policy takes
into consideration the
long-term business
strategy of the
organization
D
20 Whether the organization
has considered IS
security for budgetary
allocation
D
21 Whether independent
audit is conducted to
ensure adherence to
security policy
D
22 Frequency of internal
audit
Quarterly/
Half-yearly/
Yearly
D
23 Frequency of external
audit
Quarterly/
Half-yearly/
Yearly/ Bi-
annually
D
24 Disaster Recovery The data
center must
have a
disaster
recovery plan.
The Plan
should be
reviewed
periodically
and should be
undergoing
periodic tests.
V
B. Physical and Environmental Security
Sr. No Details Requirement Requirement Priority Bidder‟s
Response
Remarks
1 What physical border
security facility has been
implemented to protect
the Information
processing facilities
a.Electronic
access,
control
(access cards),
b.Biometric
V
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Sr. No Details Requirement Requirement Priority Bidder‟s
Response
Remarks
system,
c.Security
guards,
d.All of the
above
2 What entry controls are
in place to allow only
authorized personnel into
various areas within the
organization
a.Electronic
access,
control
(access cards),
b.Biometric
system,
c.Security
guards,
d.All of the
above
V
3 Whether access to
information processing
facilities is limited to
approved personnel only
D
4 Whether the physical
access control procedures
differentiate employees,
vendors, equipment &
facility maintenance staff
D
5 Whether potential threats
to information processing
facilities like fire, flood,
earthquake, theft are
taken into consideration
in the risk assessment
exercise
V
6 Whether separate
security controls are in
place for third party/
vendor personnel
working in secure areas
V
7 Whether goods delivery
area and secure area are
isolated from each other
to avoid any
unauthorized access
V
8 Whether appropriate
controls are deployed to
minimize the risk from
heat, smoke, adverse
environmental
A fire alarm
panel should
be deployed
to detect fire.
It should be
V
IDBI Bank Ltd. RFP For Websites Hosting on Dedicated Server
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Sr. No Details Requirement Requirement Priority Bidder‟s
Response
Remarks
conditions, explosives,
dust, chemical effects,
electrical supply
interfaces,
electromagnetic
radiation, vibrations,
water leakages, pests,
rodents etc.
located at a
place
accessible to
fire
department
personnel.
The Local fire
department
inspector
should have
visited the site
to ensure that
the system is
inspected and
tested. Check
his report for
any
deficiencies
reported. The
site inspection
is also
required for
them to be
prepared with
equipments
appropriate
for electrical
fires.
In case of
emergency
evacuation or
fire, there
should be
Emergency
power-off
switch to
immediately
shut off power
to the Servers
and peripheral
devices. They
should be
located
prefeberably
at two places
IDBI Bank Ltd. RFP For Websites Hosting on Dedicated Server
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Sr. No Details Requirement Requirement Priority Bidder‟s
Response
Remarks
– one at the
entrance of
the Data
centre/ server
room and
other inside
the Server
room.
9 What is the frequency of
conducting fire drill and
training
Quarterly/
Half-yearly/
Yearly
V
10 Whether evacuation plan
with clear responsibilities
is in place in case of a
disaster
V
11 Whether there is a policy
dealing with eating,
drinking and smoking in
proximity to information
processing services
V
12 Whether appropriate
signage‟s are displayed
with reference to above
V
13 Whether the power and
telecommunications
cable carrying data or
supporting information
services are protected
from interception or
damage
V
14 Whether information
processing facility is
equipped with all of the
following: multiple feed
power supply; UPS,
generator backups
V
15 Whether the equipment is
maintained/ upgraded as
per the supplier‟s
recommended service
intervals and
specifications
V
16 Who carries out the
maintenance/
upgradation of critical
information processing
a. Third party
support
personnel
b. Equipment
V
IDBI Bank Ltd. RFP For Websites Hosting on Dedicated Server
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Sr. No Details Requirement Requirement Priority Bidder‟s
Response
Remarks
systems and facilities manufacturer
c. In-house
personnel
17 Whether logs are
maintained with all
suspected or actual faults
and all preventive and
corrective measures
D
18 Whether appropriate
controls are implemented
while sending equipment
off premises
D
19 Whether secure disposal
policy is in place for
sensitive information
D
C. Process Management
Sr. No Details Requirement Requirement Priority Bidder‟s
Response
Remarks
1 Is there a well-
documented Incident
Management process to
handle security incidents
V
2 Whether end users are
aware of incident
management process
V
3 Whether the process
clearly spells out
responsibilities, steps for
orderly response to a
security incident
V
4 Whether the procedure
separately addresses
different types of
incidents like denial of
service attacks, breach of
confidentiality etc., and
ways to handle them
D
5 What kind of monitoring
system/ forensic
investigation capability
is in place so that
proactive action is taken
to avoid security
incidents and
a. Audit trail
b. Log
Correlation
c. Intrusion
Prevention/
Detection
System
V
IDBI Bank Ltd. RFP For Websites Hosting on Dedicated Server
IDBI Bank Limited 74 of 109
Sr. No Details Requirement Requirement Priority Bidder‟s
Response
Remarks
malfunctions d. Any other
system, please
specify
Database/ repository
should be maintained for
incidents
The same
should be
maintained in
a system and
auditable
D
6 Whether appropriate
contacts with law
enforcement authorities,
regulatory bodies,
information service
providers and
telecommunication
operators are maintained
to ensure that
appropriate action can be
quickly taken and
specialist advice
obtained, in the event of
a security incident
(e.g.CERT-IN, IDRBT,
IBA etc.)
V
7 Whether an escalation
reporting procedure
exists to report security
incidents, security
weakness, software
malfunctions, threats to
systems and processes
through appropriate
management channels as
quickly as possible
V
8 Has the security
escalation matrix been
defined and documented
V
9 Whether CISO
periodically reviews the
security incidents
V
10 What is the frequency of
such reviews
Monthly/
Quarterly V
11 Whether such incidents
are brought to the notice
of the Security Steering
Committee
V
IDBI Bank Ltd. RFP For Websites Hosting on Dedicated Server
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Sr. No Details Requirement Requirement Priority Bidder‟s
Response
Remarks
12 What kind of mechanism
is in place to analyze the
type of damage and
quantify the volume and
cost of malfunctions and
incidents. Please specify
D
13 Number of security
incidents in the last six
months
D
14 Whether there is a
formal disciplinary
process in place for
employees who have
violated organizational
security policies and
procedures
D
15 Do you have contacts
with the cybercrime cell/
investigation agencies
D
IDBI Bank Ltd. RFP For Websites Hosting on Dedicated Server
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SECTION 9: BIDDER INFORMATION
This section is meant to collect the various details of the Bidder responding to this
RFP. If the Bidder partners with other third-party / Bids in consortium while
responding to this RFP, IDBI Bank will interact onlywith the Lead Bidder and the
relationship(s) between the Lead Bidder and the third-party should be transparent to
IDBI Bank
However, Lead Bidder need to provide the company details of each third-party, along
with their own details. In the case of overseas Bidder having local Indian
representatives, the details of both the overseas Bidder as well as the local support
representative should be given.
1.Company Details
Please provide the following company details:
Title Details
Company Name
Address
Contact Person / Telephone / E-mail / Fax
Nature of Organization (Proprietary / Partnership / Pvt.
Ltd. Co / Public Ltd. Co)
Date of Incorporation of Company
Income Tax / PAN Details
Name of the CEO / MD
Registered / Corporate Office Location
Product Lines and Brief Description
IDBI Bank Ltd. RFP For Websites Hosting on Dedicated Server
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Number of Employees by Function
Development
Quality Assurance
Implementation
Sales and Support
Administrative
Management
Earmarked Implementation Team
SupportCenter details and products supported by these
centers
Any affiliates / associated businesses
2.Financial Details
The Bidder is required to provide the following financial information:
I. Audited balance sheet and profit and loss account for the last three financial years
II. Earnings per share for the last three financial years, in case of listed companies
III. Total revenues for the proposed product for the last three years if any.
IV. Profit figures for the last 3 years.
3.Client List
Please provide details of the clients who are currently availing the Websites hosting on
dedicated servers services offered by the Bidder (s) OR the clients where the
operationalization of the Websites hosting on dedicated servers is/are in progress.
Client
Name (with
total no. of
branches in
brackets)
Product
Name and
Version
Modu
le
Year of
Purchase
Currently
in use
(Yes/No)
Implementation
Status
Implemented /
In Progress
Site(s)
Details
(includin
g no. of
branches)
Number
of Users
I.
II.
III.
IDBI Bank Ltd. RFP For Websites Hosting on Dedicated Server
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4.Reference Sites
Bidder is required to provide the details of at least one reference client who is availing the
services of Websites hosting on dedicated servers and the service is operational. IDBI Bank
reserves the right to contact the reference provided by Bidder, at any point of time in the
evaluation period. The following table lists the required information on reference client
during the evaluation period IDBI Bank reserves the right to ask for more references if for
some reasons it is not satisfied with the responses of the reference already provided.
Details
Client Name
Business Domain
Address
Contact Person / Telephone / E-mail / Fax
Date and Period of Implementation
Number of sites and users at individual sites
Average and Peak Load of transactions
Degree of Systems Integration required for Implementation and
Time for Integration
Details of
Servers
Operating Systems
Database
Network
Other resources
Details of services provided
Provide End-Of-Day processing details (time taken, transaction
volumes handled, etc)
5. Certification:
The bidder is expected to provide documentary proof for the following certifications if any,
as applicable:
ISO 27001
CERT-IN
IDBI Bank Ltd. RFP For Websites Hosting on Dedicated Server
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ANNEXURE -1: CONTENTS AND FORMAT OF TECHNICAL BID
The major sections of the proposal should be organized as follows:
1. Introduction
This section should provide a brief write-up about the proposal, Bidder and
Websites hosting on dedicated servers solution.
2. Bidder Information
This section should provide all the relevant information about the Bidder, including
the required Bidder information (Section 9 of the RFP).
3. Functional Details
This section should discuss the functional specifications of the Websites hosting on
dedicated servers (Section 6 of the RFP).
4. System Architecture and Integration
This section should discuss the detailed system architecture including the structure,
platform, the components of the Websites hosting services and their integration etc.
(Section 7 of the RFP).
5. Implementation
This section should outline the implementation methodology, schedules and time
frames, data migration strategy, parallel runs, parameterization, customization, etc.
(Section 8 of the RFP).
IDBI Bank Ltd. RFP For Websites Hosting on Dedicated Server
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6. Training
This section should give the details of Websites hosting on dedicated servers and
end user training (to be provided by the Bidder to IDBI Bank staff, and should
include time frame, schedule, training facilities, etc. (Section 8 of the RFP).
7. Support
This section should discuss the support methodology to be adopted by the Bidder, in
executing this Service(s), support center details, staffing, response time, service
level requirements, onsite support arrangement, etc. (Section 8 of the RFP). The
vendor/bidder should provide the service level agreements entered into with their
service providers to show the capacity and capability to meet the expected RPO and
RTO committed to the IDBI Bank.
8. List of documents/ enclosures
Documents, other than the commercial documents, that must be submitted with the
proposal are the following: -
a) Teaming agreement/Authority letters from third party products embedded or
interfaced with the Websites hosting on dedicated servers /system.
b) Details about the support centers in India and staffing structure of the Bidder.
c) Client list as per the format specified in section 9.
d) Reference site details as per the format specified in section 9.
e) Power of attorney of the signatory Form 2: Annexure 1.
f) Covering letter as mentioned in Form: 1 Annexure 1.
g) Earnest Money deposit prepared as mentioned in Section 3 Clause 5
h) Undertaking as mentioned in Form 3: Annexure 1
i) Undertaking as per annexure – 4
j) Original copy of tender along with original purchase receipt of the tender
document.
k) All the other Supporting Documents as mentioned in Section 3 clause 14
l) Any other relevant legal document
m) All audited financial statements as per sec 2 hereof.
IDBI Bank Ltd. RFP For Websites Hosting on Dedicated Server
IDBI Bank Limited 81 of 109
Form – 1: Format for Cover Letter
DGM, ITD
IDBI Bank Limited
5th Floor, Mafatlal Centre,
Nariman Point, Mumbai – 400 021. Date:
Dear Sir,
Subject: Websites hosting on dedicated servers for IDBI Bank Limited (IDBI
Bank)
In respect of the service of Websites hosting on dedicated servers meant for IDBI Bank
Limited, please find enclosed our response to your RFP dated [ / / ]
Having examined and fully understood the RFP document/Bid Document and appendix
thereto and addenda numbers [] thereto, we, the undersigned, in conformity with the RFP
Document, offer to provide the Services as defined and described in the RFP Document, on
the terms and conditions mentioned in the RFP Document and for the sum / price
indicated as per financial Bid.
1. We acknowledge having received the following addenda to the Bid document:
Addendum No. Dated
2. Any upgrades/updates and new releases/versions of the Websites hosting on dedicated
servers or its components offered shall be immediately incorporated on your system at
no extra cost depending upon the corporate policy of our company and as per the rates
quoted in the commercial Bids and as mutually acceptable between us and IDBI Bank.
3. We undertake, if our proposal is accepted, to provide the Services comprised in the
Contract within timeframe specified, starting from the date of receipt of notification of
award from IDBI Bank.
IDBI Bank Ltd. RFP For Websites Hosting on Dedicated Server
IDBI Bank Limited 82 of 109
4. We agree to abide by this proposal for the period of 90 days from the date of Bid
opening and it shall remain binding upon us and may be accepted at any time before the
expiration of that period.
5. We agree to execute a Contract / Agreement in the form to be communicated by IDBI
Bank, incorporating all agreements with such alterations or additions thereto as may be
necessary to adapt such agreement to the circumstances of the standard and notice of
the award within time prescribed after notification of your intention to accept this
proposal.
6. Unless and until a formal agreement is prepared and executed this proposal together
with your written acceptance thereof shall constitute a binding Contract / Agreement.
7. We understand that you are not bound to accept the lowest or any Bid you may receive,
not to give any reason for rejection of any Bid and that you will not defray any expenses
incurred by us in biding.
8. As security for the due performance and observance of the undertaking and obligation
of the Bid we submit herewith Demand Draft / Banker‟s Cheque bearing no. [] dated
[] drawn in favour of IDBI Bank Limited for an amount of <Rs [] /-> (Rupees[])
payable at Mumbai.
Dated this [] day of [] 2015
Signature (Company Seal)
In the capacity of
Duly authorized to sign Bids for and on behalf of:
IDBI Bank Ltd. RFP For Websites Hosting on Dedicated Server
IDBI Bank Limited 83 of 109
Form –2: Format of power-of-attorney for signing of Bid
POWER OF ATTORNEY
(On Stamp Paper of relevant value)
Know all men by these presents, we [] (name of the company and address of the registered
office) do hereby appoint and authorize Mr. [](full name and residential address)
(Employee Code No. []) who is presently employed with us and holding the position of
[]as our attorney, to do in our name and on our behalf, all such acts, deeds and things as
may be necessary or required to be done in connection with or incidental to our proposal for
Configuration, Customization, Implementation and Maintenance of Websites hosting on
dedicated servers in response to the RFP ( Request for Proposal) by IDBI Bank Ltd
(hereinafter referred to as IDBI Bank), including signing and submission of all documents
and providing information/responses to IDBI Bank in all matters in connection with our Bid
/ offer.
We hereby agree to ratify all acts, deeds and things lawfully done by our said attorney
pursuant to this Power of Attorney and that all acts, deeds and things done by our aforesaid
attorney shall and shall always be deemed to have been done by us.
Dated this [] day of [] 2015
For []
(Signature)
(Name, Designation and Address)
Accepted
(Signature)
(Name, Title and Address of the Attorney)
Date:
IDBI Bank Ltd. RFP For Websites Hosting on Dedicated Server
IDBI Bank Limited 84 of 109
Note:
1. To be executed by the all members in case of a Consortium.
2. The mode of execution of the Power of Attorney should be in accordance with the
procedure, if any, laid down by the applicable law and the charter documents of the
executants and when it is so required the same should be under common seal affixed
in accordance with the required procedure.
3. Also, wherever required, the Bidder should submit for verification the extract of the
charter documents and documents such as a resolution/power of attorney in favor of
the Person executing this Power of Attorney for the delegation of power hereunder
on behalf of the Bidder.
4. In case the Application is signed by an authorized Director / Partner or Proprietor of
the Applicant, a certified copy of the appropriate resolution / document conveying
such authority may be enclosed in lieu of the Power of Attorney.
IDBI Bank Ltd. RFP For Websites Hosting on Dedicated Server
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Form – 3: Undertaking
Undertaking
It is certified that the information furnished here in and as per the document submitted is
true and accurate and nothing has been concealed or tampered with. We have gone through
all the terms, conditions, covenants, provisions and stipulations of Bid and is liable to any
punitive action for furnishing false information / documents.
Dated this [] day of [] 2015
Signature
(Company Seal)
[]
In the capacity of
Duly authorized to sign Bids for and on behalf of:
IDBI Bank Ltd. RFP For Websites Hosting on Dedicated Server
IDBI Bank Limited 86 of 109
Form – 4: Deed of Indemnity
This Deed of Indemnity executed at Mumbai / on the [] day of [] by _[] (hereinafter
referred to as “the Obligor” which expression shall unless it be repugnant to the context,
subject or meaning thereof, shall be deemed to mean and include successors and permitted
assigns);
IN FAVOUR OF
IDBI Bank Limited, a company registered and incorporated under the Companies Act,
1956 (1 of 1956) and a banking company within the meaning of section 5 (c) of the Banking
Regulation Act, 1949 (10 of 1949) having its registered office at IDBI Tower, WTC Complex,
Cuffe Parade, Mumbai – 400 005 (hereinafter referred to as “IDBI Bank ” which expression
shall, unless it be repugnant to the subject or context or meaning thereof, be deemed to mean
and include its successors and assigns)
WHEREAS
(1) The Obligor has
(a) offered to IDBI Bank to Implement, maintain & support WEBSITEs HOSTING ON
DEDICATED SERVERS for IDBI Bank, as stated under Section 5-8 of RFP
document;
(b) represented and warranted that they have all permissions, consents, approvals and
license from all authorities, both regulatory / statutory and non-regulatory, for
executing their services to IDBI Bank;
(c) represented and warranted that the aforesaid services offered to IDBI Bank do not
violate any provisions of the applicable laws, regulations or guidelines including laws
relating to intellectual property rights, legal and environmental. In case there is any
violation of any law, rules or regulation, which is capable of being remedied the same
will be got remedied immediately during the implementation, maintenance and contract
period to the satisfaction of IDBI Bank;
(d) represented and warranted that they are authorized and legally eligible and otherwise
entitled and competent to enter into such contract(s) with IDBI Bank;
IDBI Bank Ltd. RFP For Websites Hosting on Dedicated Server
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(2) IDBI Bank, relying and based on the aforesaid representations and warranties of the
Obligor, has agreed to avail the services of the Obligor on the terms and conditions
contained in its Contract / Agreement dated [] (the Agreement) with the Obligor;
(3) One of the conditions of the aforesaid Agreement is that the Obligor is required to furnish
an indemnity in favor of IDBI Bank indemnifying the latter against any loss, damages or
claims arising out of any violations of the applicable laws, regulations, guidelines during
the execution and rendering services / WEBSITEs HOSTING ON DEDICATED
SERVERS Solution / Systems to IDBI Bank over the contract period as also for breach
committed by the Obligor on account of misconduct, omission or negligence or otherwise
by the Obligor.
(4) In pursuance thereof, the Obligor has agreed to furnish an indemnity in the form and
manner and to the satisfaction of IDBI Bank as hereinafter appearing;
NOW THIS DEED WITNESSETH AS UNDER: -
In consideration of IDBI Bank having agreed to award the aforesaid services / job to the
Obligor, more particularly described and stated in the aforesaid Agreement, the Obligor do
hereby unconditionally, absolutely and irrevocably agree and undertake that: -
(1) The Obligor shall, at all times hereinafter, save and keep harmless and indemnified IDBI
Bank, including its respective directors, officers, and employees and keep them
indemnified from and against any claim, demand, losses, liabilities or expenses of any
nature and kind whatsoever and by whomsoever made in respect of the said contract /
Agreement and any loss or damage caused from and against all suits and other actions
that may be instituted taken or preferred against IDBI Bank by whomsoever and all
losses, damages, costs, charges and expenses that IDBI Bank may incur or suffer by
reason of any claim made by any claimant for any reason whatsoever or by anybody
claiming under them or otherwise for any losses, damages or claims arising out of all
kinds of accidents, damage, destruction, deliberate, malicious or otherwise, direct or
indirect, negligence, reckless, misconduct, criminal breach of trust or from those arising
out of violation of applicable laws or breach of regulatory instructions including those
IDBI Bank Ltd. RFP For Websites Hosting on Dedicated Server
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relating to intellectual property rights, rules, regulations, guidelines and also from the
environmental damages, if any, which may occur or result from the terms of the
Agreement or for breach of confidentiality obligations or otherwise.
(2) The Obligor further agrees and undertakes that the Obligor shall, ensure that all the
permissions, authorizations, consents and licenses are obtained and renewed from the
local and/or municipal and/or governmental authorities, as may be required under the
applicable laws, rules, regulations, guidelines, orders framed or issued by any appropriate
authorities.
(3) The Obligor further agrees to provide complete documentation of all sub-systems,
operating systems, systems software, utility software and other software, hardware or
other components in the nature of accessories or otherwise they are having or procured
from third parties. The Obligor shall also provide licensed software for all software
services, whether developed by it or acquired from others for performing the obligations
under the Contract. The Obligor shall also indemnify and keep indemnified IDBI Bank
against any levies / penalties / claims / demands litigations, suits, actions, judgments, and
or otherwise on account of any default and or breach and or otherwise in this regard.
(4) If any additional approval, consent or permission is required by the Obligor to execute
and perform the contract / Agreement during the currency of the contract, they shall
procure the same and/or comply with the conditions stipulated by the concerned
authorities without any delay.
(5) The obligations of the Obligor herein are irrevocable, absolute and unconditional, in each
case irrespective of the value, genuineness, validity, regularity or enforceability of the
aforesaid Agreement or the insolvency, bankruptcy, reorganization, dissolution,
liquidation or change in ownership of IDBI Bank or Obligor or any other circumstance
whatsoever which might otherwise constitute a discharge or defense of an indemnifier.
(6) The obligations of the Obligor under this deed shall not be affected by any act, omission,
matter or thing which, would reduce, release or prejudice the Obligor from any of the
indemnified obligations under this indemnity or prejudice or diminish the indemnified
IDBI Bank Ltd. RFP For Websites Hosting on Dedicated Server
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obligations in whole or in part, including in law, equity or contract (whether or not
known to it, or to IDBI Bank).
(7) This indemnity shall survive the aforesaid Agreement.
(8) Any notice, request or other communication to be given or made under this indemnity
shall be in writing addressed to either party at the address stated in the aforesaid
Agreement and or as stated above.
(9) This indemnity shall be governed by, and construed in accordance with, the laws of India.
The Obligor irrevocably agrees that any legal action, suit or proceedings arising out of or
relating to any this indemnity may be brought in the Courts/Tribunals at Mumbai. Final
judgment against the Obligor in any such action, suit or proceeding shall be conclusive
and may be enforced in any other jurisdiction, by suit on the judgment, a certified copy of
which shall be conclusive evidence of the judgment, or in any other manner provided by
law. By the execution of this indemnity, the Obligor irrevocably submits to the exclusive
jurisdiction of such Court/Tribunal in any such action, suit or proceeding.
(10) IDBI Bank may assign or transfer all or any part of its interest herein to any other
person. Obligor shall not assign or transfer any of its rights or obligations under this
indemnity, except with the prior written consent of IDBI Bank.
IN WITNESS WHEREOF the Obligor has signed these presents on the day, month and
year first above written.
Signed and Delivered on behalf of )
[] )
by the hand of []_,)
[], the authorized official )
of the Obligor )
IDBI Bank Ltd. RFP For Websites Hosting on Dedicated Server
IDBI Bank Limited 90 of 109
Form – 5: Acceptance Certificate
No. [] Date: []
M/s. []
[],
[].
Sub: Certificate of commissioning for Websites hosting on dedicated servers System
This is to certify that the Services / Websites hosting on dedicated servers as detailed below
has/have been successfully completed (subject to remarks in Para No.2) in accordance with
the Agreement. The same has been implemented.
Contract No[]dated []
Description of the Services /WEBSITEs HOSTING ON DEDICATED SERVERS system
[]
Date of commissioning and proving test []
Details of services not yet supplied and recoveries to be made on that account:
Sr. No. Description Amount to be recovered
The Contractor has fulfilled his contractual obligations satisfactorily*
or
The Contractor has failed to fulfill his contractual obligations with regard to the following:
(a)
IDBI Bank Ltd. RFP For Websites Hosting on Dedicated Server
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(b)
(c)
(d)
The amount of recovery on account of non-render of Services is given under Para No. [].
The amount of recovery on account of failure of the Contractor to meet his contractual
obligations is as indicated in endorsement of the letter.
Signature: []
Name: []
Designation [][]
Explanatory notes for filing up the certificates:
He has adhered to the time schedule specified in the contract in dispatching the Services
pursuant to Specifications.
He has commissioned the services in time i.e., within the period specified in the Contract
from the date of intimation by IDBI Bank in respect of the Implementation of the Services.
The Vendor/Bidder as specified in the Contract/Agreement has done training of personnel.
In the event of Manuals having not been supplied or Implementation of Websites hosting
on dedicated servers having been delayed on account of the Vendor/Bidder, the extent of
delay should always be mentioned.
IDBI Bank Ltd. RFP For Websites Hosting on Dedicated Server
IDBI Bank Limited 92 of 109
Form – 6: Performance Security
Bank Guarantee No.
Bank Guarantee Amount
Expiry Date
Claim Amount
Account
[]
[]
[]
[]
Form -7: GUARANTEE FOR PERFORMANCE OF CONTRACT/AGREEMENT
THIS GUARANTEE AGREEMENT executed at [] this [] day of []Two
Thousand []
BY:
[] Bank, a body corporate constituted under [], having its Registered Office/ Head Office
at [], and a Branch Office at [] (hereinafter referred to as “the Guarantor”, which
expression shall, unless it be repugnant to the subject, meaning or context thereof, be
deemed to mean and include its successors and permitted assigns)
IN FAVOUR OF:
IDBI BANK LIMITED, a company incorporated and registered under the Companies Act,
1956 (1 of 1956) and a banking company within the meaning of Section 5 (c) of the
Banking Regulation Act, 1949 (10 of 1949) and having its registered office at IDBI Tower,
WTC Complex, Cuffe Parade, Mumbai – 400 005 and having its Branch Office amongst
other places (hereinafter referred to as “Bank” which expression shall unless it be
repugnant to the subject, meaning or context thereof, be deemed to mean and include its
successors and assigns),
IDBI Bank Ltd. RFP For Websites Hosting on Dedicated Server
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WHEREAS Bank had called for the Bids for engagement of Vendor to implement [] and
for the purposes M/s. [] have been appointed as the Vendor (hereinafter referred to as
“Vendor"). The Vendor has entered into Contract / Agreement on [] (Agreement) with
Bank, subject to the terms, conditions, covenants, provisions and stipulation contained
therein. The Vendor has also furnished indemnity and non-disclosure / confidentiality
agreement and as such is bound by the same.
AND WHEREAS pursuant to the Bid Documents, the Agreement, and the other related
documents (hereinafter collectively referred to as “the said documents”, the Bank has
agreed to avail from M/s []and M/s. []has agreed to provide to the Bank, the Services /
Systems / Websites hosting on dedicated servers , more particularly described in the
Schedule/Annexure to the said documents (hereinafter collectively referred to as “the
Services”), subject to payment of the contract price as stated in the said documents and also
subject to the terms, conditions, covenants, provisions and stipulations contained the said
documents.
AND WHEREAS the Vendor has duly signed the said documents.
AND WHEREAS in terms of the said documents, the Vendor has agreed to provide the
Services and to procure an unconditional and irrevocable performance bank guarantee, in
favor of the Bank, from a bank acceptable to the Bank for securing . the faithful
observance and performance by the Vendor of the terms, conditions, covenants,
stipulations, provisions of the Agreement /the said documents.
AND WHEREAS at the request of the Vendor, the Guarantor has agreed to guarantee the
Bank, payment of the [] % of the Contract Price amounting to []. (in words) towards
faithful observance and performance by the Vendor of the terms of the said documents
NOW THEREFORE THIS AGREEMENT WITNESSETH AS FOLLOWS:
In consideration of the above premises, the Guarantor hereby unconditionally, absolutely
and irrevocably guarantees to the Bank as follows:
IDBI Bank Ltd. RFP For Websites Hosting on Dedicated Server
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The Guarantor hereby guarantees and undertakes to pay, on demand, to the Bank at its
office at Mumbai forthwith, the [].or any part thereof, as the case may be, as aforesaid due
to the Bank from the Vendor, towards any loss, costs, damages, etc. suffered by the Bank
on account of default of the Vendor in the faithful observance and performance of the
terms, conditions, covenants, stipulations, provisions of the Agreement / said documents,
without any demur, reservation, contest, recourse or protest or without any reference to the
Vendor. Any such demand or claim made by the Bank, on the Guarantor shall be final,
conclusive and binding notwithstanding any difference or any dispute between the Bank
and the Vendor or any dispute between the Bank and the Vendor pending before any Court,
Tribunal, Arbitrator, or any other authority.
The Guarantor agrees and undertakes not to revoke this Guarantee during the currency of
these presents, without the previous written consent of the Bank and further agrees that the
Guarantee herein contained shall continue to be enforceable until and unless it is discharged
earlier by the Bank, in writing.
The Bank shall be the sole judge to decide whether the Vendor has failed to perform the
terms of the Agreement / said documents for providing the Services by the Vendor to the
Bank, and on account of the said failure what amount has become payable by the Vendor to
the Bank under this Guarantee.The decision of the Bank in this behalf shall be final,
conclusive and binding on the Guarantor and the Guarantor shall not be entitled to demand
the Bank to establish its claim under this Guarantee but shall pay the sums demanded
without any objection, whatsoever.
To give effect to this Guarantee, the Bank, may act as though the Guarantor was the
principal debtor to the Bank
The liability of the Guarantor, under this Guarantee shall not be affected by,
any change in the constitution or winding up of the Vendoror any absorption, merger or
amalgamation of the Vendor with any other company, corporation or concern; or
any change in the management of the Vendor or takeover of the management of the Vendor
by the Government or by any other authority; or
IDBI Bank Ltd. RFP For Websites Hosting on Dedicated Server
IDBI Bank Limited 95 of 109
acquisition or rationalization of the Vendorand/or of any of its undertaking(s) pursuant to
any law; or
any change in the constitution of IDBI Bank / Vendor; or
any change in the set up of the Guarantor which may be by way of change in the
constitution, winding up, voluntary or otherwise, absorption, merger or amalgamation or
otherwise; or
the absence or deficiency of powers on the part of the Guarantor to give Guarantees and/or
Indemnities or any irregularity in the exercise of such powers.
Notwithstanding anything contained hereinabove, the liability of the Guarantor hereunder
shall not exceed the rupee equivalent of [] .(in words) being the [[]% of the Contract
Price].
This Guarantee will expire on []. Any demand or claim under this Guarantee must be
received by the Guarantor by [] and if no such demand or claim has been received by the
Guarantor by the date mentioned as aforesaid, then all the rights of the Bank under this
Guarantee shall cease.
For all purposes connected with this Guarantee and in respect of all disputes and
differences under or in respect of these presents or arising there from the courts of Bombay
city/ Mumbai city where the Bank has its Registered Office shall alone have jurisdiction to
the exclusion of all other courts.
IN WITNESS WHEREOF the Guarantor has caused these presents to be executed
on the day, month and year first herein above written as hereinafter appearing.
SIGNED AND DELIVERED BY
the within named Guarantor,
[],
by the hand of Shri. [],
its authorized official.
IDBI Bank Ltd. RFP For Websites Hosting on Dedicated Server
IDBI Bank Limited 96 of 109
Form – 8: Contract Form
THIS AGREEMENT (the Agreement) made at[] the []day of [] 2015.
BETWEEN
IDBI BANK LIMITED, a company registered under the Companies Act, 1956 (1 of 1956)
and a banking company within the meaning of Section 5 (c) of the Banking Regulation Act,
1949 (10 of 1949) and having its registered office at IDBI Tower, WTC Complex, Cuffe
Parade, Mumbai – 400 005 (hereinafter called “IDBI Bank / the Purchaser” which
expression shall unless it be repugnant to the subject, context or meaning thereof shall be
deemed to mean and include its successors and assigns) of the ONE PART
AND
[]. (Name of successful Bidder / Contractor) of [] (please specify the registered office of
the (Contractor) (hereinafter called “the Contractor” which expression shall unless it be
repugnant to the subject, context or meaning thereof shall be deemed to mean and include
its successors) of the OTHER PART;
The Purchaser and Contractor are hereinafter collectively referred to as "Parties".
WHEREAS the Purchaser invited Bids for certain Services viz. Hosting of Bank‟s
websites on dedicated servers (Brief Description of Services) and has accepted a Bid by the
Contractor for rendering of the Services for the sum of [] (Contract Price in Words and
Figures) (hereinafter called “the Contract Price”).
NOW THIS AGREEEMENT WITNESSETH AND IT IS HEREBY AGREED BY
AND BETWEEN THE PARTIES HERETO AS FOLLOWS:
In this Agreement words and expressions shall have the same meanings as are respectively
assigned to them in the terms and conditions of RFP / Contract / Agreement referred to.
IDBI Bank Ltd. RFP For Websites Hosting on Dedicated Server
IDBI Bank Limited 97 of 109
The Expression of Interest dated [] and RFP Document / Bid No. [] dated []and this
Agreement, and the other related documents shall be deemed to form and be read and
construed as part of this Agreement, which, inter alia, includes
Invitation for Bids
Instructions to Bidders (ITB)
the Bid form and the price schedule submitted by the Bidder/Contractor;
Service level requirements
the technical & functional specifications ;
the terms and conditions of RFP / Contract ;
the purchaser‟s notification of award ;
Schedule of dates, amounts etc.
(all the above are collectively referred to as "the said documents")
In consideration of the payments to be made by the Purchaser to the Contractor as
hereinabove mentioned, the Contractor hereby agrees and covenants with the Purchaser to
provide / render the Services, to furnish necessary undertakings, guarantees, etc. as
mentioned in the RFP document / the said documents and to remedy defects, if any therein,
including upgrading / updating the software, hardware, etc. and additional roll outs at other
locations, strictly in conformity in all respects with the provisions of the said documents.
The Purchaser hereby agrees and covenants to pay the Contractor in consideration of the
rendering of the Services and the remedying of defects, if any therein, including upgrading /
updating the software, hardware, etc. and additional roll outs at other locations, the Contract
price or such other sum as may become payable under the provisions of the said documents
at the times and in the manner prescribed by the said documents.
IN WITNESS WHEREOF the Parties hereto have caused this Agreement to be executed
on the day, month and year first above written.
Signed and Delivered by
the within named
IDBI Bank / Purchaser
Signature :
Name : []
Date :- []
IDBI Bank Ltd. RFP For Websites Hosting on Dedicated Server
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IN THE PRESENCE OF.
i. .................................. Signature
Name :- []
Address: - . []
ii. .................................. Signature
Name :- []
Address : []
..................................
Signed and Delivered by []
the within named
Contractor
M/s. []
..................................
Date: []
IN THE PRESENCE OF:
1. Signature 2. Signature
Name: - [] Name: []
Address: - [] Address: []
.................................. ………………………..
IDBI Bank Ltd. RFP For Websites Hosting on Dedicated Server
IDBI Bank Limited 99 of 109
Form 9:Non Disclosure Agreement
This Non-Disclosure Agreement ("Agreement") is made on this [] day of [], 2015.
BETWEEN
IDBI Bank Limited, a company registered under the Companies Act, 1956 (1 of 1956) and
a banking company within the meaning of Section 5 (c) of the Banking Regulation Act,
1949 (10 of 1949) and having its registered office at IDBI Tower, WTC Complex, Cuffe
Parade, Mumbai – 400 005 (“IDBI Bank) which expression shall unless it be repugnant to
the subject, context or meaning thereof shall be deemed to mean and include its successors
and assigns) of the ONE PART
AND
M/s. [] (Name of Vendor) of [] (please specify the registered office of the (Vendor)
(“Vendor” which expression shall unless it be repugnant to the subject, context or meaning
thereof shall be deemed to mean and include its successors) of the OTHER PART
IDBI Bank and Vendor may, wherever the context so permits, shall hereinafter collectively
refer to as the “Parties” and individually as a “Party”.
WHEREAS, the Vendor is aware and confirms that the information, data, drawings lists,
scope of work, and other documents made available in the Bid Documents / the Agreement
and thereafter regarding the Services as furnished by the Vendor, in their Request For
Proposal or otherwise and the Vendor is aware that all the Confidential Information under
the Bid Documents/the Agreement is privileged and strictly confidential and/or proprietary
to IDBI Bank.
Vendor is duty bound to ensure that information in respect of its constituents is not
disclosed to third parties and has agreed to enter into these presents, to safeguard and
protect such Confidential Information.
The Parties wish to agree on the terms and conditions on which such Confidential
Information is to be held and utilized.
NOW THEREFORE, in consideration of the foregoing, the Vendor agrees to all of the
following conditions, for IDBI Bank, to grant the Vendor specific access to IDBI Bank‟s
property/information and other data.
In connection with this Agreement,
“Confidential Information” includes all intellectual property information;technical or
business information or material not covered; proprietary or internal information related to
the current, future and proposed products or services of the Parties including, financial
information, process/flow charts, business models, designs, drawings, data information
related to products and services, procurement requirements, purchasing, customers,
investors, employees, business and contractual relationships, business forecasts, business
plans and strategies, information the Parties provide regarding third parties; information
IDBI Bank Ltd. RFP For Websites Hosting on Dedicated Server
IDBI Bank Limited 100 of 109
disclosed pursuant to this Contract; documents, accounts, business plans, information or
documents whatsoever, concerning business, policies, strategy, property, contracts, trade
secrets, transactions, or interested parties of IDBI Bank or its Subsidiaries or Affiliates
and/or any other information of either Party whether disclosed to the other Party in oral,
graphic, written, electronic or machine readable form, and whether or not the information is
expressly stated to be confidential or marked as such, all Trade Secrets and other
proprietary information including but not limited to customer list, financial information,
and pricing information, except that the following shall not be considered Confidential
Information:-
(a) that which is in the public domain;
that which was previously received from a third party not subject to the obligation of
confidentiality with respect to such information;
that is developed independently without any aid from the disclosing Party;
that which is required to be disclosed pursuant to any request/demand by statutory or
regulatory or governmental agencies or any applicable law, judgment or otherwise,
provided that unless prohibited by law the disclosing Party shall give adequate notice of
such disclosure to the other Party.
that is released from confidentiality with the written consent of the other Party.
"Subsidiaries / Affiliates" means and includes the holding company, subsidiary and any
other entity directly or indirectly "managed" or "controlled" by the Company/IDBI Bank.
The term "managed" or "controlled" shall include ability to appoint and remove majority of
the directors, partners or the like in the entity by whatever name called.
It is hereby agreed as under:
a) The Parties agree that they shall hold in trust any Confidential Information received
by either Party, under this Agreement, and the strictest of confidence shall be maintained in
respect of such Confidential Information. The Parties also agree and undertake to:
Maintain and use the Confidential Information only for the purposes of this Agreement and
only as permitted herein;
Not at any time either during the continuance of this Agreement or upon termination of this
Agreement, publish or divulge either directly or indirectly to any person, firm or company
any Confidential Information, save and except to its Affiliates;
To keep the Confidential Information as strictly confidential;
(ii) Make copies as specifically authorized by the prior written consent of the other
Party and with the same confidential or proprietary notices as may be printed or displayed
on the original;
(iii) Not, without the prior written consent of the disclosing Party, which consent the
disclosing Party shall not be under any obligation to provide, disclose the Confidential
Information to any third party, save and except to, restrict access and disclose confidential
information to such of their employees, agents, vendors, and contractors strictly on a "need
to know" basis, to maintain confidentiality of the Confidential Information disclosed to
them in accordance with this clause; provided receiving Party agrees to take reasonable
IDBI Bank Ltd. RFP For Websites Hosting on Dedicated Server
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precautions, to prevent any unauthorized use, disclosure, publication, or dissemination of
Confidential Information; or as required under law or any applicable regulation, at the order
of a court of law, or at the request or order of any statutory, regulatory or supervisory
authority with whom it customarily complies.; and
(iv) This Agreement shall commence on the date of execution of this Agreement and
treat Confidential Information as confidential for a period of [five [] ] years from the date
of last such disclosure of the Confidential Information. In the event of earlier termination
of this Agreement, the Parties hereby agree to maintain the confidentiality of the
Confidential Information for a further period of [two []] years from the date of such
termination. Further, any term or provision of this Agreement that by its nature is intended
to survive termination or expiration hereof will so survive and apply.
Confidential Information in oral form must be identified as confidential at the time of
disclosure and confirmed as such in writing within [] days of such disclosure. Confidential
Information does not include information which:
was in receiving Party‟s possession or was known to the receiving Party, prior to
disclosure, without limitation on its confidentiality from a source other than the disclosing
Party, provided that source is not bound by a confidentiality or similar agreement with the
disclosing Party or otherwise prohibited from transmitting such information; or
is independently developed by the recipient without breach of this Agreement;
is in the public domain or subsequently comes into the public domain otherwise than
through a breach of this Agreement; or
is received from a third party not subject to the obligation of confidentiality with respect to
such information;
is released from confidentiality with the prior written consent of the other party;
is required to be disclosed by an order of any court or regulatory authority.
Provided that if receiving Party is required to disclose any Confidential Information by
order of any court or regulatory authority, receiving Party will immediately upon receipt of
such order intimate the disclosing Party of such order to enable the disclosing Party to
challenge such order or to allow the disclosing Party a reasonable opportunity to seek an
appropriate protective order or other means to protect the confidentiality of such
Confidential Information; provided further that the disclosure in such case shall be only to
the extent required by law and subject to consultations with the disclosing Party with view
to agreeing to the timing and content of such disclosure.
The recipient shall have the burden of proving hereinabove are applicable to the
information in the possession of the recipient.
Notwithstanding the foregoing, the parties acknowledge that the nature of the Services to be
performed under this Agreement may require the Vendor's personnel to be present on
premises / establishments of IDBI Bank or may require the Vendor‟s personnel to have
access to currency for onward transit or processing and databases of IDBI Bank while on or
off premises / establishments of IDBI Bank. It is understood that it would be impractical for
IDBI Bank to monitor all information made available to the Vendor‟s personnel under such
circumstances and to provide notice to the Vendor‟s of the confidentiality of all such
IDBI Bank Ltd. RFP For Websites Hosting on Dedicated Server
IDBI Bank Limited 102 of 109
information. Therefore, the Vendor agrees and undertakes that any technical or business or
transit or other information of IDBI Bank that the Vendor's personnel, or agents acquire
while on IDBI Bank premises / establishments, or through access to IDBI Bank offices or
databases while on or off IDBI Bank premises / establishments, shall be deemed
Confidential Information.
Confidential Information shall at all times remain the sole and exclusive property of the
disclosing party. Upon termination of this Agreement, confidential information shall be
returned to the disclosing party or destroyed, if incapable of return. The destruction shall be
witnessed and so recorded, in writing, by an authorized representative of each of the parties.
Nothing contained herein shall in any manner impair or affect rights of IDBI Bank in
respect of the Confidential Information.
In the event that any of the parties hereto becomes legally compelled to disclose any
Confidential Information, such party shall give sufficient notice to the other party to enable
the other party to prevent or minimize to the extent possible, such disclosure. Neither party
shall disclose to a third party any Confidential Information or the contents of this
Agreement without the prior written consent of the other party. The obligations of this
Clause shall be satisfied by handling Confidential Information with the same degree of
care, which the receiving party applies to its own similar confidential information but in no
event less than reasonable care. The obligations of this clause shall survive the expiration,
cancellation or termination of this Agreement.
The receiving Party acknowledges the confidential nature of Confidential Information and
damage could result to the disclosing Party if the receiving Party breaches any provision of
the agreement and agrees that, if the receiving Party or any of the directors, officers or
employees should engage or cause or permit any other person to engage in any act in
violation of any provision hereof, the disclosing Party may suffer immediate irreparable
loss for which monetary compensation may not be adequate. The disclosing Party shall be
entitled, in addition to such other remedies, damages & relief as may be available to it, to
an injunction or similar relief prohibiting the receiving Party, its directors, officers etc from
engaging in any such act.
This Agreement shall be governed, interpreted and enforced in accordance with the laws of
India.
Any dispute arising out of or in relation to this Agreement shall be referred to arbitration by
a sole arbitrator appointed by both the parties. The arbitration shall be governed by the
Arbitration and Conciliation Act 1996. Each Party shall pay and bear its own cost of
arbitration. The Arbitration shall be held in the city of Mumbai.
This document contains the entire agreement between the Parties with respect to the subject
matter hereof. Any failure to enforce any provision of this Agreement shall not constitute a
waiver thereof or of any other provision. This Agreement may not be amended, nor any
obligation waived, except by a writing signed by both Parties hereto. If any part of this
Agreement is found invalid or unenforceable, that part will be amended to achieve as nearly
as possible the same economic and legal effect as the original provision and the remainder
of this Agreement will remain in full force.
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This Agreement shall bind and inure to the benefit of the Parties hereto and their successors
and assigns. Neither Party may assign any of its rights or obligations under this Agreement
without the prior written consent of the other Party.
Authorized Signatory
(Name of the Vendor& Signatory)
Name : []
Designation : []
Office Seal : []
SIGNED AND DELIVERED BY THE WITHIN NAMED WITHIN
NAMED
IDBI Bank
Name : []
Designation : []
Place :
Date :
IDBI Bank Ltd. RFP For Websites Hosting on Dedicated Server
IDBI Bank Limited 104 of 109
ANNEXURE 2: CONTENTS AND FORMAT OF FINANCIAL BID
1. Cost of Implementation for WebsitesHosting on dedicated servers
a) Cost Break up:
S. No. Description Quote (Rs.)
01. Hosting of IDBI Bank Websites as per the specifications mentioned
in the RFP document. (Payable quarterly in advance) for a period
of 5years.
a. Providing Dedicated servers (2 nos.) for Hosting the IDBI Bank
Ltd Websites including all software licenses required
b. Configuration and Software as mentioned in the RFP
c. Data Transfer of 500GB per month – Unused portion to be carried
forward
d. Minimum 10 mbps bandwidth
e. Security Measures as per extant CERT-IN Guidelines
f. Monitoring & Alerts ( SMS / Email )
g. Auto Fall Back Arrangement
h. Regular Backups
i. Anti Virus
Rs. ______________
Total (for evaluation of the L1 Bidder)
(Exclusive of all applicable taxes)
Rs. ______________
02 Optional costs.
a) Rate for Additional Data Transfer per GB over and above the
minimum commitment of 500 GB.
Rs. ______________
b) Providing a Dedicated server for Hosting the Analysis Software for
IDBI Bank Ltd Websites including the OS License Required. (Per
Annum)
Rs. ______________
Note:L1 Vendor will be decided on the basis of minimum rate quoted for Serial Number 1.
Total Cost of implementation for Websites hosting on dedicated servers for a period of 5 years = INR< in words > only.
Sign
Name of the signatory
Designation
Company Seal.
IDBI Bank Ltd. RFP For Websites Hosting on Dedicated Server
IDBI Bank Limited 105 of 109
Date:
Place:
Authorised Signatory
Name:
2. Terms & Conditions:
a) Please note that the cost break up must be provided strictly in the format specified
above
b) IDBI Bank Ltd reserves the Right to accept any Bid, and to annul the Bid process
and reject all Bids at any time prior to award of contract without thereby incurring
any liability to the affected Bidder or Bidders or any obligation to inform the
affected Bidder or Bidders of the grounds for IDBI Bank Ltd‟s action. Any decision
in these regards by IDBI Bank Ltd shall be Final, conclusive and binding on the
Bidder.
c) The total cost of implementation for Websites hosting on dedicated servers System
quoted in section (1) of Annexure-2, above, should be accounted for and must be
valid for the entire period 5years after successful acceptance of Websites hosting on
dedicated servers by IDBI Bank.
d) The total cost of Websites hosting on dedicated servers should cover (i)
customization, Implementation, Training and Operationalization of Websites
hosting on dedicated servers for IDBI Bank (ii) The period of 5years from the date
of acceptance of Websites hosting on dedicated servers
e) All the costs are in Indian Rupees. Also, all payments will be made in Indian
Rupees ONLY
Dated this [] day of [] 2015
Signature
(Company Seal)
_________________
In the capacity of
Duly authorized to sign Bids for and on behalf of:
IDBI Bank Ltd. RFP For Websites Hosting on Dedicated Server
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ANNEXURE – 3 SERVICE LEVEL REQUIREMENTS
1. During the Webhosting contract period of 5years,the following service levels are
expected to be maintained by the Vendor/Bidder. Failing to which the penalties will be
charged by IDBI Bank and payments are made after adjusting the penalties for not
meeting the service levels.
Sr.
No
Category Severity Timeframe for
Workaround
Timeframe for
Problem
Fix/Patch
1 Problem /
Issue / Defect
Critical 30 Mins 4 Hrs
High 1 Hrs 8 Hrs
Low 4 Hrs Within a Day
2. A minimum of 99.97% uptime is to be guaranteed by the Service Provider
3. Penalty amount will be mutually agreed between Vendor/Bidder & IDBI Bank and it
should not be higher than 10% of the invoice value for the specified invoice period.
4. Penalty per incident as per below severity –
Sr. No Severity Penalty (%)
1 Low 0.5 %
2 High 1 %
3 Critical 2.5 %
5. Breach of Service levels consistently on part of the Vendor/Bidder may lead to
invocation of Clause for “Termination for Default”
Problem/Issue/Defect: This should be defined as any flaw within the Hardware /
Software system which does not allow the end user to perform its regular operations as
per the specifications / operational guidelines /functionality requirements in a stipulated
timeframe.
6. Any problems/Issues /Defects in the hosting of the websites reported by the
Vendor/Bidder should be categorized based on severity as follows:
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Critical: When the System Operation is stopped/halted or malfunctioning and has
affected the availability of the websites in stipulated time frame.
High:When the System Operation is stopped/halted or malfunctioning and the
availability websites is not affected but the operations on the same (like
uploading of new content, etc.) are hampered.
Low:Minor irritants during operations like intermittent connectivity failures, etc.
7. Backups:Bidder should backup the websites / data and should provide a failover
arrangement with 15 minutes RPO and RTO with 30 minutes. In the event of main site
becoming inaccessible failover arrangement should be up within 30 minutes of failure
of main site. Failure cause may be site crash / hacking etc.
8. Downtime: At any single point of time downtime should not exceed 30 minutes. In
case it is anticipated that it will exceed 30 minutes the hosting should be made
available from secondary location / server.
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ANNEXURE 4 – ACCEPTANCEOF RFP TERMS.
(To be submitted on the Company’s Letter Head)
Date:
To, DGM – ITD, IDBI Bank Ltd. Ref: RFP for Hosting of Websites for IDBI Bank Ltd. This is to confirm that we unconditionally accept all the terms and conditions as
mentioned in the said RFP floated for IDBI Bank Ltd. regarding hosting of websites on
dedicated server.
( Name )
Designation
Seal/Stamp of the Vendor
* * *
IDBI Bank Ltd. RFP For Websites Hosting on Dedicated Server
IDBI Bank Limited 109 of 109
ANNEXURE – 5- Eligibility Criteria
Criteria Bidder
Response (Y/N)
Supporting documents.
i. The bidder should have provided web-
hosting services to at least one corporate
customer (from BSE top 500 lists).
Customer list with contact details should be
provided.
ii. The bidder should have hosted website for at
least one Commercial bank Client in the last
3 years .
iii. The bidder should have Level-3 Data Centre
or higher.
iv. The Primary and Secondary sites should
have ISO 27001 certification for Websites
Hosting Data Center/Services and the
certificate should be current.
v. The Primary and Secondary sites should be
CERT-IN certified.
vi. The bidder should be a positive net worth company
during the past three financial years
(2012-13. 2013-14 and 2014-15).
vii. The bidder should have been in the business
of Websites Hosting for a minimum of3
years.
viii. The bidder has responded as „0‟ or „1‟ to all
the features/requirements in Section 6,7 and
8